Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: May 28, 2024
The contact owns a 2015 Hyundai Sonata. The contact stated that after the vehicle was at the dealer for a routine oil change and an engine flush, the following day while driving at approximately 10 MPH in a stop-and-go school zone, the vehicle stalled and smoke emitted from underneath the hood. All the warning lights on the instrument panel were illuminated. The contact merged to the shoulder of ... Read more
Fire
Incident date: May 27, 2024
Vehicle exhibits symptoms typically associated with (at least in older vehicles) of a failing torque converter. Initial onset was around the 5k mile mark, the truck was purchased brand new. Vehicles shudders under load, especially uphill or from a stop, the truck frequently hunts for the gears during shifts (truck will initiate a shift and then just rev up and down, depending on if you remove your... Read more
DODGE
GRAND CARAVAN
(2015) - FUEL/PROPULSION SYSTEM
May 26, 2024
Incident date: May 5, 2024
Fuel injector failed and pumped too much gas into cylinder causing gas to get into engine oil and ruin engine. GM claims they are building the replacement engine, but won't give any estimate of when it will be fixed. Other dealers that are receiving these engines will not sell the engine to my dealer. I believe there is a bigger problem that GM will not admit to and they should be held accountable... Read more
Incident date: May 18, 2024
my back window exploded at a stop light, literally out of nowhere
DODGE
DURANGO
(2014) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
May 26, 2024
Incident date: May 25, 2024
I just contacted Porsche Customer Service and they told me that the replacement cables for the charger were available and my Porsche dealer could order me one. I went to Porsche Fresno and spoke to the service manager who said he had no information saying that these cables were available and if they were I would have gotten a letter from Porsche saying so. He also said that when they become availa... Read more
Incident date: May 25, 2024
Upon acceleration from stop, and even while driving at speeds between 30 & 40 mph, the vehicle shifts from Drive to Neutral and displays "Shift to P..." on the display. This occurs repeatedly. You have to stop the vehicle and shift to Park then back to Drive. But it keeps occurring, over and over. It first occurred when I pulled out into traffic, the vehicle shifted to N and I had absolutely N... Read more
Incident date: May 25, 2024
We purchased car two weeks ago. Twice the engine has shut off while driving down a hill. The warnings say "Check the starter system" and "Ignition Switched Off". There was one warning about the starter system being deactivated or something like that. After the first time we brought it back to dealership. They couldn't diagnose. They found something with AC and took care of that. The car drove for... Read more
Incident date: Mar 6, 2023
I just got T-Boned in my 2022 Model Y performance. I got out of the vehicle which wasn't in terrible condition, in fact the left side of the vehicle was still perfect and the doors worked fine. I had my dog with me and everyone was okay, but I opened my door and the back passenger door to grab a jacket and check on my dog. I shut the doors to make sure he didn't run out and was a bit out of it be... Read more
Crash
1 injured
Incident date: Mar 6, 2023
Engine surge when appying brake. This has occurred approximately 6 times in 2024 and happens when applying brakes when coming to a stop. Please note previous reports regarding engine surge when braking.
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
May 25, 2024
Incident date: May 24, 2024
While driving my 2010 Dodge Ram 1500 Quad Cab, the key fob (FOBIK) has fallen out of the ignition while actively driving. The key can be removed from the ignition while actively driving with little to no effort. Upon this happening, the vehicle sometimes remains fully operable, at times it remains driving but looses speedometer, wipers, heat/ac, running/brake lights and turn signals, or the vehicl... Read more
Incident date: Mar 8, 2024
I have had three occurrences where the Automatic Emergency Braking system and Forward Collision system have been activated for no reason. In one case the Q5 braked suddenly, and the seat belts tightened to the point that it made my passengers back sore. Fortunately, no vehicle was following close behind to cause a rear end collision. I another case I was stopped at a traffic light with a car also... Read more
Incident date: May 16, 2024
The contact owns a 2013 Chrysler 200. The contact stated while driving at an undisclosed speed, the driver’s side rear headrest air bags exploded causing the driver to get whiplash. The vehicle was taken to the mechanic where it was diagnosed with having a manufacturer defect; however, the vehicle was not included in any recalls. The manufacturer was made aware of the failure and referred the co... Read more
Incident date: May 1, 2024
The contact owns a 2016 Buick Encore. The contact stated that upon approaching the vehicle, she observed oil leaking from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the oil cooler pipe. The vehicle was not repaired. After investigating the failure, the contact related the failure to Service ... Read more
DODGE
GRAND CARAVAN
(2009) - UNKNOWN OR OTHER
May 24, 2024
Incident date: May 23, 2024
The car's screen/touch screen has a "ghost touch" issue. It automatically changes car settings while I am in the middle of driving which is causing driving safety issues. It will change radio stations, mess with navigation, screen brightness, clock, etc.
DODGE
GRAND CARAVAN
(2019) - FUEL SYSTEM, GASOLINE
May 24, 2024
Incident date: Feb 2, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more
Incident date: Mar 1, 2024
The contact owns a 1998 Chevrolet GMT-400. The contact stated that upon starting the vehicle, the driver’s and passenger’s side air bags deployed independently. There was no warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown. The VIN was not available... Read more
Incident date: Mar 1, 2024
GOODYEAR WRANGLER LT275/65R20 LOAD E TREAD ON PASSENGER REAR TIRE PEELED OFF AND CAUSED DAMAGE TO VEHICLE AND THE TRAVEL TRAILER BEING TOWED.
Incident date: Apr 30, 2024
The contact owns a 2011 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the hybrid battery system warning ligh... Read more
DODGE
GRAND CARAVAN
(2018) - SERVICE BRAKES, HYDRAULIC
May 22, 2024
Incident date: May 15, 2024
The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manu... Read more
Incident date: Feb 16, 2023
When you pass other vehicle on the hwy way break malfunction light come on and lock the back wheels. first time toyota call me for check up and they change spark plug and charge me more than $600. It happen next time and they call me for check up. i went to toyota and show my video and picture about break malfunction. they charge me for diagnosis $189 and found nothing. It will very danger if I ... Read more
Incident date: Feb 16, 2023
My key battery apparently died and the whole car shut off in the middle of the forlane 75 mph. Had no breaks lights, or anything there Should be a warning sign or should let u keep driving to get off the road
Incident date: Feb 16, 2023
While driving on highway, the driver side door opened with no user input. This happened twice. Once before the handle water ingress recall, and another incidence after the first recall was fixed. Apparently, it did not address problem. The door continues to pop open while the car is moving at high speed unexpected.
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
May 21, 2024
Incident date: May 14, 2024
2020 Explorer VIN: [XXX] Summary [Recall] Back Over Prevention: Sensing System: Camera Description The remedy is under development. Owner notification letters are expected to be mailed june 26, 2023. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 23s23. This recall expands and replaces nhtsa recall number 23v-022. Vehicles previously repaired under 23... Read more
Incident date: May 21, 2024
Rear cross traffic alert does not work in the subject car. BMW Owners' Manual describes a system that should alert from two parking spaces away while backing out, the system gives no alert as described. What follows is my post to a BMW Owner's group where members are discussing similar issues with their vehicles. This problem is a large one and needs to be investigated. Rear cross traffic alert is... Read more
Incident date: May 21, 2024
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 55 MPH, the A-Pillar trim on the driver’s side detached from the vehicle and flew off. The contact stated that two months later the A-Pillar trim on the passenger’s side almost detached from the vehicle while driving. The contact was able to pull the vehicle to the side of the road and removed the trim. The v... Read more
Incident date: May 21, 2024
I have taken my vehicle into the repair shop several times to conclude that it might be my transmission. After finally taking into the right mechanic, I have found out that it is a fuel pump system issue. I know these are recalled for 2018 but this is something that they also stated 2017 Acura ILX have had issues with as well I’m having to come out of pocket $1300 to get this repair, it has stal... Read more
Incident date: May 19, 2024
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illum... Read more
Incident date: May 21, 2024
The contact owns a 2021 Tesla Model Y. The contact stated while driving 20–45 MPH on a six-lane highway, the contact attempted a hard acceleration, and there was an abnormal banging sound heard. The battery was disconnected. The pyrotechnic fuse went into failure mode. There were no warning lights illuminated. The vehicle slowed down, pulsated, and then shut down. The hazard lights, steering, an... Read more
DODGE
GRAND CARAVAN
(2019) - UNKNOWN OR OTHER
May 20, 2024
Incident date: Aug 1, 2023
HVAC BLOWER MOTOR NEEDS REPLACED AND EVAP BOX PER FORD DEALERSHIP TODD JUDY FORD. THERE HAS BEEN A PREVIOUS RECALL ON THE SAME MODEL FORD RANGER YEAR 2019. AIR CONDITIONING WORK FINE ON THE PASSENGER VENTS BUT BLOWS OUT HOT AIR ON DRIVERS SIDE. 2 SEPARATE MECHANICS AT INDEPENDENT MECHANIC AND TODD JUDY FORD DEALERSHIP REPORT THERE HAVE BEEN PROBLEMS WITH THE FORD RANGER AIR CONDITIONING AND HEATI... Read more
DODGE
GRAND CARAVAN
(2019) - VISIBILITY:GLASS, SIDE/REAR
May 20, 2024
Incident date: May 20, 2024
Rear window shattered this morning during start up. I auto started the vehicle this morning at approximately 3:35. When I went out to get on about 7 minutes later, smoke bellowed out the door. I quickly shut off the vehicle and opened the hood, nothing indicated an issue.m but when I walked around the vehicle I noticed the rear window buldging out and shattered, the window was hot to the touch.
Incident date: Nov 20, 2023
The contact owns a 2013 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that moisture had caused corrosion to the fuse in the footwell control modul... Read more
Incident date: Nov 20, 2023
I drove an ID-4 down south and preparing for right turn. Suddenly, the car was accelerating to a very high speed with the accelerator not being pressed (spontaneous acceleration). I tried hard to press the brake, but no effectiveness. Instead of turning a 90-degree angle to the west direction, the car only turned 45 degrees toward southwest, hitting the safety island and jump over the island, then... Read more
Crash
1 injured
Incident date: May 17, 2024
The contact owns a 2024 Hyundai Tucson. The contact stated that while the vehicle was at a stop light while depressing the accelerator pedal, the vehicle hesitated to accelerate. The failure occurred on several occasions and the vehicle was taken to the local dealer. The dealer was unable to duplicate the failure and the vehicle was not repaired. After retrieving the vehicle, the failure persisted... Read more
Incident date: May 17, 2024
Shift to Park; my vehicle does not recognize when I have parked and I have been receiving this signal continuously for the last couple of days.
Incident date: May 17, 2024
Rear seat belt will not click and lock in. With the forward collision warning there was times I was driving on the freeway where there is no vehicle in front of me and Hard brake on me and shows forward collision warning. This happened like 3 or 4 times
Incident date: May 17, 2024
Rear seat belt will not click and lock in. With the forward collision warning there was times I was driving on the freeway where there is no vehicle in front of me and Hard brake on me and shows forward collision warning. This happened like 3 or 4 times
Incident date: May 8, 2024
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for sa... Read more
Incident date: May 17, 2024
The contact owns a 2021 GMC Yukon Denali XL. The contact stated that during rainy weather, rainwater leaked into the vehicle through the drainage hose, causing an electrical short. The vehicle was taken to a dealer where it was confirmed that the drainage hose and wiring needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was ap... Read more
Incident date: May 2, 2024
Nothing has happened, yet, but we've received multiple recall notices from Honda who refuses to fix the problems. They keep claiming they don't have the parts, and it's been six months since you issued the recall. Why do we have to keep driving a car that could fail at any time? Why don't you force them to fix all the recalled cars? The recall number is 23V-858. Thank you for whatever you can... Read more
Incident date: May 2, 2024
We purchased a new 2021 Dodge Ram in November of 2021 from Desert 215 Superstore in Las Vegas, NV. Nine months later the truck stalled while driving. The dealership kept the truck while they repaired the fuel pump. They had our truck for seven months while they attempted to repair it. The dealership couldn't figure out how to repair the underlying cause of the faulty fuel pump--therefore they repl... Read more
Incident date: Apr 24, 2024
My vehicle has a broken spot weld visible on the driver's door near the hinge. This is becoming a more common problem with Escapes according to posts I'm reading on various forums.
DODGE
GRAND CARAVAN
(2016) - SERVICE BRAKES
May 17, 2024
Incident date: Apr 2, 2024
The contact owns a 2021 Nissan Sentra. The contact stated while driving at approximately 35 MPH, the emergency brake warning light had illuminated. In addition, the contact stated while depressing the brake pedal the vehicle did not come to a complete stop and rolled forward. The contact stated that they had crashed into a vehicle in front of them. No police report was filed. No injuries were sust... Read more
Crash
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
May 17, 2024
Incident date: Apr 2, 2024
Car shuts off while driving on interstate, causing loss of power steering and requiring navigation to shoulder before restarting. Car will restart. This is an intermittent issue. Had car repair work replacing the Crank Shaft Position Sensor at KIA Dealership and after picking up, it happened twice in the same week. Dealership is not able to reproduce the issue and unable to resolve. Car is no... Read more
Incident date: May 17, 2024
I was driving with cruise control enabled right around 40mph. All of the sudden, while I was moving, my speedometer dropped to 0 and all of my dashboard lights turned on. I pulled over to the side of the road and tried to put the car in park to figure out what was going on. I was not able to shift the car into park, only remain in D or shift to N. I forced the car shutoff while in D with the press... Read more
Incident date: May 11, 2024
The vehicle has been struggling off and on to accelerate from a stopped position or a need to suddenly increase in speed (merging onto an expressway). I have replaced several parts of the car, there are no codes available to the technicians but it is reported in several forums and a common issue. I have almost been t-boned making a left turn onto major roads where there are cars going 55-70 or abo... Read more
Incident date: May 14, 2024
I been told by Honda dealership that the power steering rack is defective Part Number 53620-3A1-A13. The vehicle has been identified by Honda Dealership as a failed/defective power steering rack unit. This problem was able to be replicated and identified by dealership during my visit on [XXX) work order # [XXX]. I was informed that operating this vehicle is not an option and a major safety issue... Read more
Incident date: Dec 1, 2023
Coolant leaking and damage to Drive Motor Battery Coolant Radiator due to the design of the vehicle that allows for rocks and debris large enough to damage radiator through. There is a service bulletin (13-06-02-001A) for this issue. When the radiator is damaged, the driver will suddenly receive a check engine light, reduce propulsion notice, and engine not available message. The car will suddenl... Read more
Incident date: May 14, 2024
Since approximately 5K to 10K miles on the car, the steering has been "sticky." I mean the steering seems to have discreet sticky points or detents when trying to turn the steering wheel, as if the steering system is fighting me from turning the wheel. It is like this both when parked and when driving. When parked, there seems to be a noticeable looseness in the steering when turning the steering... Read more
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
May 15, 2024
Incident date: May 6, 2024
The contact owns a 2019 Land Rover Range Rover Velar. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The vehicle started to lose motive power with the check engine warning light illuminated. The vehicle was restarted but stalled. Additionally, there was an abnormally loud knocking sound coming from the engine while starting the vehicle. The contac... Read more
Incident date: May 10, 2024
Started car up. Check engine light is on, cruise control flashing. Fuel tank level is flashing. Has gas but the meter is says it’s empty. Took it to a mechanic and they told me it is the fuel pump that’s bad. Called a Subaru dealership and they said there’s no recall for this car. You guys issued a recall for this make and model back in 2020 but for the production date of April. My car was p... Read more