Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,608 complaints for DODGE

Incident date: Jul 17, 2022

I was driving in the rain like I have done before with no issues but on 7/7/2024 I was driving home in the rain and my car just started steering on its own and I wasn’t able to control my car and it started turning my car to the point it hit a guard rail on the highway and turn my car near the other side of the highway in the grass. My airbags d

Crash

Incident date: Jul 7, 2024

A faulty fuel injector caused my Tuscon to lose all acceleration while I was in the passing lane of a 4-lane highway going 75mpg. A check engine light came on and it just bricked itself. I had to glide through 3 lanes almost causing a wreck. We were on a family vacation with our [XXX] daughter in the back seat and we had to wait over 2 hours in the blazing heat for a tow. The dealership said ther... Read more

Incident date: Jul 7, 2024

Hood shakes in the middle presenting the appearance that the hood will open on its own, side mirrors shake causing distorted view

Incident date: Jul 7, 2024

Engine shut off at freeway speeds (65mph) on 2 occasions. Driver was able to coast over to side of freeway both times. On 1st occasion CHP protected vehicle from other traffic on i-5 with safety lights and traffic control. On second occasion, tow truck came quickly and kids were evacuated to prevent heat stroke in 113 degree weather. The first incident was “repaired” with a new starter and bat... Read more

Incident date: Jul 7, 2024

Incident date: Aug 12, 2019

My oil changes were affected as well.

Incident date: Mar 14, 2024

Second windshield cracked with no impact. This I’d the second time within a year that this has happened to me. Like last time the crack isn’t on the outermost layer, and if you run your finger along the crack it feels completely smooth. This is quite frankly unacceptable with how expensive these windshields are to replace.

Incident date: Oct 20, 2023

Steering is affected and tends to stick, yes It put everyone in the vehicle at risk due to steering locking up and sending us into wrong direction. The problem is not being addressed by dealers. No, no prior warning lamps or symbols

Incident date: Oct 20, 2023

When I'm driving on the highway, the vehicle suddenly have a notification stating 'Service Electronic Throttle Control' and started to lose power, no matter howbjard the pedal was being depressed, it's notbgiving enough power out and start dropping speed. That drop me almost hit the vehicle behind me and inposing a serious risk because I'm on the highway. Has the problem been reproduced or confi... Read more

Incident date: Jun 17, 2024

The absolute way to stop trucks from driving around being overweight is to have portable scales installed on each axel and then programming in the truck computer a shut down if the truck go above the limit. Scale house and weight station becomes useless and they can go back to what they were before, nature/environment. Electronic log books is the way to stop cheaters, you can't mess around with ... Read more

Incident date: Jul 5, 2024

The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.

Incident date: Jun 19, 2024

My husband was going 65mph on the highway in e-save mode with ~1% battery and 3/4 tank of gas. The “service charge system” error popped up with other red errors on the sides and the uconnect also posted an error. He described the incident as it felt like the transmission was failing. He coasted off the highway, thankfully safely, and put it in park. Then it died. He powered it back on and trie... Read more

Incident date: Jul 4, 2024

The contact owns a 2011 Kia Forte. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that there was an abnormal burning wiring odor inside the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer... Read more

Incident date: Jul 5, 2024

I purchased this car and the dashboard is melting and sticky. It’s affecting visibility to the point where I found myself trying to lift up to look overtop of the blinding glare on my windshield due to my melting dashboard and got into an minor accident Like was reflecting off the dashboard onto the windshield obstructing my view and resulted in me rear bumping into the rear of another car that ... Read more

Crash

Incident date: Jul 5, 2024

Crash

Incident date: Jul 5, 2024

Two weeks ago, we got warning messages about the Active Steering function being inoperative and the Active Emergency Stop function being unavailable. Additionally, the driver side rear tire has consistenly lost air pressure repeatedly since the car was purchased in the fall of 2023. The dealer examined the car and was unable to replicate any of the issues and returned the car to us without any r... Read more

Incident date: Jan 15, 2019

Multiple other issues

Incident date: Jul 3, 2024

Was driving on highway. Did hear a pebble/rock impact the right side of my windshield. No visible signs of a chip or damage. Finished trip. Hours later, took a short trip, still no visible signs of damage. 2 hours later, returned to car to find a crack had appeared that went from bottom right corner of windshield to about 1/3 of the way across. Don’t believe the impact should have been significa... Read more

Incident date: Jul 3, 2024

electronic functions of vehicle was unresponsive. unable to turn off radio. unable to change volume. unable to control A/C. unable to answer calls. all buttons unresponsive Dealership called on date with no answer. message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained ... Read more

Incident date: Jun 28, 2024

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the passenger's side front windshield trim detached... Read more

Incident date: Jul 3, 2024

Vehicle: 2024 Subaru Forester Touring Date of Report: [July 3, 2024] What component or system failed or malfunctioned, and is it available for inspection upon request? On June 19th, 2024 I noticed the side mirror of my 2024 Subaru Forester Touring has melted. This component is available for inspection upon request. How was your safety or the safety of others put at risk? The melting of the s... Read more

Incident date: Jul 3, 2024

I bought this truck with 0 miles and I purchase an extended warranty for $4000 DLS from the dealership to cover until 150000 miles and on January 2024 The transmission broke down I took in into the dealership for repairs and they have not been able to repaired and they keep giving me the round around every day is been 6 months that I been paying for a vehicle that I can’t drive and neither the d... Read more

Incident date: Jul 23, 2022

I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.

Incident date: Jul 23, 2022

I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.

Incident date: Jul 23, 2022

I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.

Incident date: Jun 30, 2024

Twice in the last 60 days while driving on the Interstate, once at 75mph and this last time at 60mph my Ford F350 has gone into violent shaking, so much so that I was barely able to contain it. I was able to force it off the road and come to a stop. I had to sit there for several minutes then decided to drive slowly to the off ramp. I was able to drive without any wobble and get off the inters... Read more

Incident date: Jun 30, 2024

My engine light keeps coming on and off on my 2017 C300 4matic coupe. I got the problem diagnosed in March 2023. Benz said I had a faulty solenoid valve and that I would need to replace the crank case ventilation assembly. That is $3000. My friend has a C300 sedan and they replaced his under the extended warranty that came out on August 2023 for the crankcase. I have the same exact issue but they... Read more

Incident date: Jul 2, 2024

While driving vehicle on [XXX] Ocala, FL engine spontaneously overheated, which caused an immediate loss of engine power and a temporary loss of directional control as the power steering no longer functioned. I had the vehicle first towed to my house, and then had it towed to Gary Yeomans Ford Ocala. Their diagnosis led them to insist that coolant is intruding into the cylinder through the bloc... Read more

Incident date: Jul 1, 2024

I was told on 6/28/2024 that my car needs a new coolant bypass valve at a cost of 900.00 on researching this I see there is a class action suit against Toyota because there are so many people with this problem and it should be a recall. Not sure where to go from here .

Incident date: Jul 1, 2024

The contact owns a 2024 Toyota Sequoia Hybrid. The contact stated that the portion of the rear bumper that can be removed while using the trailer hitch suddenly detached without impact. The vehicle had been taken to the dealer where it was determined that the part needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 1... Read more

Incident date: Jul 1, 2024

I purchased a MicroLite 2515s in January. However, one of my internal TPMS died on the front passenger tire. I received a replacement sensor from TST and had it installed today. When the tire tech dismounted the tire from the rim, he found sections of the metal band that holds the sensor, loose inside the tire. Multiple pieces of metal, sharp edges, sharp corners falling around the inside of the t... Read more

Incident date: Jul 1, 2024

In the first month of owning my Honda Ridgeline (bought new with 5 miles on the odometer), I received TWO check engine light warnings for the same thing: "Emission system problem. Power may be reduced. See your dealer." Dealer says the problem is a part that does not shut and seal the fuel filler part, after refueling with regular gas. I brought it in after the 1st warning, and the check engine li... Read more

Incident date: Mar 1, 2024

THE ENGINE COVER ASSEMBLY DETACHED FROM THE BOTTOM OF MY CAR WHILE DRIVING. SIMILAR TO THE EXISTING RECALL FOR THE FRONT LOWER BUMPER COVER ASSEMBLY. While pulling out of a parking lot, I noticed that there was a scraping noise under my car. Prior to parking at Jones Beach State Park, I was traveling on Ocean Parkway at a high rate of speed (50-60MPH) and it was a very windy day. I did not h... Read more

Incident date: Mar 1, 2024

The contact's daughter owns a 2014 GMC Terrain. The contact stated that while his daughter was driving 70 MPH, the vehicle stalled. The vehicle was steered to the side of the road and failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the timing chain had fractured, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was... Read more

Incident date: Jun 30, 2024

The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshaf... Read more

Incident date: Jun 30, 2024

Placing the turn signal 'buttons' on the steering wheel makes them impossible to use when the wheel is not centered. While driving parking lots and roads with immediate left/right turns and or intersections it is impossible properly signal while driving this vehicle in it's current condition. By not being able to signal, it increases the likelihood of a collision.

Incident date: Jun 30, 2024

The oil cooler lines on my 2019 Silverado 1500 disconnected at the crimp while I was driving. The vehicle has only a bit more than 30,000 miles. I checked online, I.e. various sites as well as nhtsa and found the GM Customer Satisfaction Program N192220080. In the pdf on your site dated June 22, 2021, it is stated that only 530 vehicles were affected. I believe that this problem is more widespread... Read more

Incident date: Jun 30, 2024

I was getting on the freeway when my truck either got hit by someone or it sped up without me pressing the gas causing me to spin and catch the bushes on the side of the on-ramp where I rolled and slammed my front end continuing to roll 3 times. I broke my back due to the airbag failure to deploy

Crash 1 injured

Incident date: Jun 29, 2024

The driver door would not latch closed all of a sudden, had to be secure to drive to dealer through the use of a seat belt through the inside door handle. This occurred at approximately 65,000 miles. This repair was within my extended vehicle warranty.

Incident date: Jun 24, 2024

While driving (no other vehicles present) it will display warning on dash. It will slam on brakes and swerve outside of lane. This causes the vehicle go off road or in another lane. The warnings will then disappear. It also advises to see dealership. It has been to the dealerships within first two weeks of purchase. They have not been able fix issues.

Incident date: Jun 22, 2024

Passenger Air bag recall

Incident date: Jun 17, 2024

Due to CDK Global cyberattack, I cannot complete my safety recall of my Hyundai Elantra 2015 (ABS Fuse that can cause engine to explode, according to Hyundai safety recall report). Hyundai does not allow dealerships to keep safety recall parts on hand (or a very small amount). I have to walk into the dealership to order the part. I cannot call to order the part. I have to constantly drive to p... Read more

Incident date: Jun 17, 2024

The contact owns a 2011 BMW 328I. The contact stated while driving 45 MPH, the message "Service Engine Soon" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that the failure was related to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The mechanic cleared the diagnostic trouble codes; however, the failure persiste... Read more

Incident date: Jun 17, 2024

The issue is that the pawl spring tab in the side door latch broke. The door does not close. if closed manually by manipulating the latch to close it, the door may open while driving. There was a recall for this exact issue a few years ago but I feel it needs to be opened back up and more models added to it, like the 2016 Flex. Here is the article from a few years ago: [XXX] INFORMATION... Read more

Incident date: Sep 25, 2023

The contact owns a 2017 Ford Fusion. The contact stated while driving at various speeds and making sharp turns, the rear end of the vehicle made an abnormal popping sound and was swaying from side to side. The vehicle was taken to a tire mechanic, where it was determined that the rear differential had failed and needed to be replaced. The vehicle was then taken to another independent mechanic, whe... Read more

Incident date: Sep 25, 2023

Winnebago serial number: [XXX] This vehicle has already had the recall work done as described in NHTSA Campaign Number 23V-234. This work was performed at NIRVC in Las Vegas on or around February 7, 2024. Their work was excellent, however the Balmar alternator has once again failed. The prior electrical system recall was completed at the factory service center in Forest City Iowa. Additional s... Read more

Incident date: Mar 14, 2024

The contact owns a 2016 Ram 1500. The contact stated that after starting the vehicle the power steering assist had malfunctioned and the steering wheel became difficult to turn in either direction. After restarting the vehicle the failure had self-corrected but later reoccurred. The vehicle was taken to the local mechanic who diagnosed that the Steering Rack and Pinion were faulty and needed to be... Read more

Incident date: Jan 1, 2024

My 2023 ID.4 is riddled with electrical problems. MY ID.4 keeps stalling and is going tomorrow for a 3rd time to be looked at for this issue. My screens and speedometer blackout while driving frequently. 2 weeks ago I had every error on my instrument cluster screen (all systems were disabled including ABS, collision, etc), the car door locks were disabled, the radio screen was black, and speedo... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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