Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,608 complaints for DODGE

Incident date: Jul 26, 2024

The contact owns a 2015 Buick Regal. The contact stated while driving at an undisclosed speed, upon reaching a stop light, the vehicle inadvertently lost motive power and was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent... Read more

Incident date: Jul 26, 2024

Drove 20 miles to doctors appointment in vehicle. No signs of problem. Was at doctors office for about 2 hours. When I left doctors office vehicle was acting erratic. Making noise and revving even when not applying gas. Jolting forward unexpectedly. Hesitating when accelerating. There were no indicators and no check engine light coming on at that time. I got off highway and took back roads until I... Read more

Incident date: Jul 6, 2024

Car reports RCM a056 error related to Occupant Control sensors. This is apparently a common problem for this year and model (related car forums and social media report > 100 such incidents that I can find), but is not covered ($1700 repair). This should be a safety recall.

Incident date: May 1, 2024

The contact owns a 2019 Ford Fusion. The contact stated while the vehicle was parked, the check engine warning light illuminated, with the message “Engine Overheated” displayed. The contact was constantly adding coolant to the coolant reservoir, with the engine overheating message displayed again. The vehicle was taken to the dealer and was diagnosed with a crack in the cylinder wall of the en... Read more

Incident date: Jul 26, 2024

The contact owns a 2016 Nissan Rogue. The contact stated that while the vehicle was parked, the hatchback was not working as intended. The contact stated that the hatchback opened correctly; however, the hatchback closed automatically, without warning. The vehicle was taken to a local dealer, and the contact was informed that the spindle needed to be replaced. The vehicle was not repaired. The man... Read more

Incident date: Jul 25, 2024

DRIVING DOWN [XXX] THE STRAPS ON MY GAS TANK BROKE BECAUSE THEY RUSTED THRU CAUSING GAS TANK TO DROP AND SPILL FUEL ALL OVER [XXX] IN IOWA CAUSING SO MUCH FUEL SPILLED OUT THEY HAD TO CLOSE ONE LANE OF TRAFFIC....THE FIRE DEPT CHIEF OF WHITING, IOWA, STEVEN SNYDER, Can verify what happened....THERE IS A POLICE REPORT BUT I DIDN'T HAVE IT FILING OUT THIS REPORT INFORMATION REDACTED PURSUANT TO THE... Read more

Incident date: Jul 25, 2024

When driving down the highway 60 mph hit a rough patch on the highway. It caused the truck to start shimming where it felt like it was going to fall apart now known to us as the death wobble. The driver was with some difficulty to control the vehicle reduce the speed and pull off to the side of the road.

Incident date: Jul 10, 2024

The contact owns a 2007 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The cause of the failure was not yet determined. The contact stated that the housing for the air bag sensor was cracked, and the vehicle was previously serviced due to the same failure on several occasions. The local dealer was notified of the failu... Read more

Incident date: Jul 10, 2024

Braking issues related to regenerative braking configuration. When coming to a stop, rough terrain caused the vehicle to temporarily lose braking power, causing the vehicle to thrust forward as if it hit a patch of ice. Fisker has acknowledged the issue previously and stated a software update (1.1X) would solve the braking issue, however I can confirm this is not the case. Currently on 2.0 and t... Read more

Incident date: Jul 10, 2024

Incident date: Jul 11, 2024

Noise only when cold at front tire passenger side Nosie at front tire passenger side while steering. Check engine lite code PO299 Turbocharger/supercharger underboost-engine power is reduced. Replaced tire at 24600 miles. While driving at 65 mph, the forward collision avoidance system activated, and the car stopped at 65 mph. It happened 5 times that car fully stopped, and numerus time I get forw... Read more

Incident date: Jul 1, 2024

Pushing start button vehicle would crank but engine would not start. Had to turn off and restart. No check engine light. I have recently learned that this is happening to other Palisade owners with 23 and 24 model year.

Incident date: Jul 21, 2024

The contact owns a 2016 Ram 1500. The contact stated while operating the vehicle, the ABS message had remained displayed, and the cruise control was inoperable. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the ABS module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure a... Read more

Incident date: Jul 21, 2024

The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed with alternator, tension belt, torque sensor, and CV axle shaft failure. The contact was informed that the a... Read more

Incident date: Jul 3, 2024

When driving Lexus 2023 RXH with all safety except lane assist features, it suddenly veers to the right under specific conditions below - Have enabled ProActive Driving Assist - The car is travelling on a straight road, and has line markings (yellow left side, white right side) - There is a right turn to the side of the road, and the white shoulder markings taper off and merge to the side of the ... Read more

Incident date: Jul 3, 2024

About 3 years ago we started getting the red triangle of death with 2 amber lights on display the vsc and the round circle with the exclamation point in the center. This could happen in 500 miles or it could happen tomorrow. When this happens I loose all exceleration and air conditioning and a orange car emblem with an exclamation point in it on the display screen. Once safely off road press power... Read more

Incident date: Jul 19, 2024

On Thursday July 18, 2024 at approximately 5:00pm. I was on my way home from picking my son up from daycare when the screen turned black and my shift knob light (above D letter) began blinking and about 10 seconds later the truck shut off completely. The key wasn’t able to be removed from the ignition. About five minutes later, I was able to turn the key and turn the truck back on. This was a ... Read more

Incident date: Jul 19, 2024

This vehicle has continued to have faulty fuel injectors. Upon investigation I found that American Honda Motor Inc. submitted a recall and that it was covered under warranty. I am a department of State employee overseas with this American made vehicle which has faulty fuel injectors. I asked that the Honda American company provide the fuel injector parts to the Mexican Honda company so my vehicle ... Read more

Incident date: Feb 23, 2024

On [XXX] while attempting to make a left hand turn in a super busy intersection my dash light stating Engine Coolant over-temperature came on and car went into limp mode, was stuck in a busy intersection making a left hand turn. Car had to be towed to local ford dealership (Friendly Ford in Monroe, MI). Car was at dealership for 7 days and they were unable to duplicate the code and at that time th... Read more

Incident date: Feb 23, 2024

The contact owns a 2013 Ford Focus. The contact stated while driving at various speeds, the message "Transmission Overheating" was displayed, and the vehicle lost motive power and stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission clutch forks had become stuck, and the transmission needed to be replaced. The vehicle was not repaired. T... Read more

Incident date: Feb 23, 2024

I have a 2014 Silverado high-country. The truck has approximately 110k miles. I was told by chevy the frame is rusted through and unsafe to work on. They know these trucks had problems with the rust coating and only put out a bulletin to have them recoated. The problem is rust is rust. Once the metal was exposed there is no going back. My truck would other wise last another 50-70k miles.

Incident date: Mar 23, 2024

My vehicle just stops and the Terrain management system fault comes on no matter what speed I’m going. It’s been doing it off and on for three years now. The dealership can’t figure out why. I’m thinking after doing some research that it’s the throttle body.

Incident date: Jun 3, 2024

I've had my car since late 2018. A couple years after having I've noticed it's burning oil. I made an appt at Evansville Kia dealership & was called the day before appt to be told the excessive oil consumption test was not part of the warranty. I asked what am I suppose to do keep spending money on oil? The mechanic told me to keep topping it off til it quits, cause he said it's going to quit. How... Read more

Incident date: Jun 3, 2024

Vehicle stopped running on the interstate [XXX] [XXX]. Barely ran with electric motor about 7 miles an hour. Took it to Dick Hanna Chrysler July 9, 2020 in Vancouver Washington and they did a software update recall 03A? On [XXX] The car stopped running again on the interstate. Took it to the same dealer and now they tell me the power inverter module Needs to be replaced. The part is not availa... Read more

Incident date: Jul 3, 2024

The contact owns a 2017 Ram 2500. The contact stated while operating the vehicle, the ABS warning light intermittently illuminated, and the message "Must Park Vehicle" was displayed. Additionally, during the failure the cruise control and trailer brake control features were inoperable. The vehicle was taken to the local dealer who diagnosed that the ABS module was faulty and needed to be replaced.... Read more

Incident date: Jul 1, 2024

The fuel rail system came loose, causing fuel to spray in engine bay, as well as loss of power to propel vehicle forward. Original recall for 2016-2018 Volkswagens Jetta’s fuel rail coming loose due to bolts loosening over time was opened in April 2020. Car was taken to Brandon Tomes Volkswagen of McKinney as soon as recall was received. A few years later, the fuel rail system still came loose a... Read more

Incident date: May 1, 2022

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the front driver’s side and front passenger’s side A-pillar trims detached and fell on the road. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer... Read more

Incident date: Jul 14, 2024

UNKNOWN The reverse camera does not function properly when the vehicle is hot or when the vehicle is in a hot environment. It consistently fails to show a picture of what is behind the vehicle when the vehicle is left in the sun or when the vehicle has been running and the engine is still hot. The vehicle is available for inspection. The problem has not been inspected by an independent servic... Read more

Incident date: Jan 15, 2024

The contact owned a 2023 Chrysler Pacifica Hybrid. The contact stated that while driving at 35 MPH, the vehicle accelerated without the application of the accelerator pedal. The accelerator pedal depressed against the floorboard. The brake pedal was applied, but it failed to respond, and the vehicle continued to increase in speed. There were no warning lights illuminated. The contact crashed into ... Read more

Crash 1 injured

Incident date: Jan 15, 2024

The contact owns a 2007 Ford Escape Hybrid. The contact stated while driving from a complete stop and depressing the accelerator pedal, the vehicle failed to respond as needed, nearly causing a crash. There was no warning light illuminated. The contact continuously depressed the accelerator pedal until the vehicle responded. The contact stated that the failure had been recurring. The vehicle was t... Read more

Incident date: Jan 15, 2024

The fuel pump assembly Seals leaked fuel into my vehicle and saturated the interior of my car

Incident date: Mar 2, 2020

I have received hundreds of intermittent safety faults which state: “Ssfety Restraint System Fault - Service is Required.” These messages pop up randomly and I have taken the vehicle in several times and no faults are seen during the service appointment. Tesla tells me there are at least 9 possible reasons for such a fault but they never provide me a checklist showing all 9 items were investig... Read more

Incident date: Jul 19, 2024

The wrench 🔧 light came on in my car. and when I put it in drive the car took off without me putting my foot on the gas. and it was like I had no control over the gas pedal. I tried hitting the brakes and it was still wanting to accelerate.

Incident date: Jul 19, 2024

2024 New Nissan Frontier Pro 4x was purchased on 07/10/2024. On 07/18/2024 I was driving on the freeway and exited coming to the cross street which I needed to make left hand turn on. I was behind one other vehicle, when the street signal turned green for our lane the vehicle in front made its lh turn I waited as another car approached and after it passed I started to make my left hand turn, I fel... Read more

Incident date: Jul 19, 2024

3 years ago the first problem started. If my car was idle for more than 15 minutes the SERVICE TRANSMISSION & CHECK ENGINE lights would turn on. I made an appointment at Jeep but could not be helped because the light turned off the next day. I was advised this would not be covered because I had 32,000 miles on the car. Last month as I was driving on the. Freeway my SERVICE TRANSMISSION & CHECK EN... Read more

Incident date: Jul 19, 2024

Incident date: Mar 27, 2024

While driving on the highway approximately 70 mph the car stalled. I slowly came to a stop, unable to restart the car. After getting towed to a nearby Mercedes service shop, They diagnosed the issue as inaccurate fuel gauge and refueled the car. At the time the car stalled, the tank was approximately 1/8 full according to the gauge, but in fact the car stalled because it ran out of fuel. They were... Read more

Incident date: Jun 20, 2024

My complaint involves more than one incident...it is the braking system on this vehicle. One incident was in Panama City Beach, Florida. My entire braking system locked up and I had numerous items replaced. Another more recent incident happened in Alabama. My left front brake heated up to the point it smelled like the vehicle was on fire. I have had several calipers and rotors replaced, numer... Read more

Incident date: Jul 19, 2024

I was driving down the highway when the car started to stall and it sounded like it wanted to shut down. The engine light came on and the airbag light on. I pulled over to the side of the road and the car started jittering and the engine was stalling and making a hit pitch noise. This incident was really dangerous in the highway where sometimes you don’t have enough time to pull over especially ... Read more

Incident date: Jun 3, 2024

Transmission fault causes car to be stuck in gear and will not shift. This issue appears to be happening quite frequently with these ecars, regardless of mileage. It's dangerous, especially if it occurs on the highway .

Incident date: Jul 18, 2024

The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not re... Read more

Incident date: Jul 18, 2024

The contact owns a 2013 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted from sixth gear to first gear. There were no warning lights illuminated. The contact stated that the failure was intermittent but was getting worse. The vehicle was taken to a local dealer, where it was confirmed that the vehicle was previously repaired under NHTSA Cam... Read more

Incident date: Jun 9, 2024

The lug nuts were swollen

Incident date: Jul 24, 2022

The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more

Incident date: Jun 15, 2023

The contact owns a 2022 Mercedes-Benz GLE350. The contact stated while driving in a rainstorm, the front windshield wipers would not properly clear the windshield, creating a visibility hazard for the driver. The vehicle was taken to the local dealer who replaced the wiper arms and wiper blades, but the failure persisted. Additionally, while driving at an undisclosed speed, the Forward Collision A... Read more

Incident date: Jul 15, 2024

On Saturday, July 13th, 2024 my engine light came on. I stopped, checked all my fluids and hoses and all were good. I took my car into the shop on 7/16 (I did not drive it after the 13th until I could get into the shop). They used their machine to check the codes and it is showing P0867 - Transmission Fluid Pressure code. This has never happened before and as I research it, thousands are having th... Read more

Incident date: Jul 15, 2024

Radio knob broke and radio audio became stuck at a loud status making it difficult to hear any first responder vehicles or concentrate/navigate through daily traffic. Please reference this thread for there are several Tundra owners dealing with this malfunction [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jul 15, 2024

ABS lights flash on and off while driving constantly. Affects concentration and cruise control. Radio will randomly start pressing all over the screen changing settings and distracting the driver.

Incident date: Mar 14, 2024

Component failure: Engine -- Catastrophic engine failure due to coolant leakage onto the engine block. EcoBoost engine. Dealership confirmation that car engine will need full replacement - car essentially scrap metal without new engine. At the time of this failure car had approximately 40,000 miles odometer read total on it and maintenance was up to date. Personal safety - I was driving the car on... Read more

Incident date: Jul 16, 2024

My Tesla (dark gray) was t-boned by a 2015 Hyundai (white) while it was passing the intersection on green light. The Hyundai hit my car when it tried to turn right on red light. My car was running at around 25 mph at that moment. About one second before the accident, my car's front collision warning went off, but everything was too late; the Hyundai's left front bumper hit my car. The crash did no... Read more

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Vehicle Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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