Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2018) - LANE DEPARTURE: WARNING
Aug 7, 2024
Incident date: Apr 12, 2023
Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s... Read more
DODGE
GRAND CARAVAN
(2018) - STEERING
Aug 7, 2024
Incident date: Apr 12, 2023
Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s... Read more
Incident date: Aug 4, 2024
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct ... Read more
Incident date: Aug 4, 2024
The contact owns a 2023 Toyota Tundra. The contact stated that while his wife was driving 65MPH, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact’s wife was able to pull over to the side of the road and restart the vehicle. The vehicle was taken to a dealer, where the vehicle was diagnosed, and it was determined that the engine needed to b... Read more
Incident date: Jul 21, 2024
The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, the vehicle ran over a pothole and the contact attempted to turn and the tires slid. The vehicle was serviced under NHTSA Campaign Numbers: 21V537000 (Suspension), but the failure persisted. No warning light was illuminated. The vehicle was not drivable and was towed to a tire shop to get the tires replaced. The vehicl... Read more
Incident date: Jul 28, 2024
Truck idles rough and stalls at idle. Truck must be placed in park, restarted, and then placed in drive. This creates a very dangerous situation in start and stop traffic, starting and stopping at intersections, etc. I’m worried about the truck staling instead of paying attention to the surroundings. Based on my searches this is a very common problem that must be fixed before people are injur... Read more
DODGE
GRAND CARAVAN
(2018) - WHEELS
Aug 5, 2024
Incident date: Jul 15, 2024
The contact owns a 2020 Can-Am Ryker. The contact stated that while making left turns at approximately 25 MPH, the rear wheel vibrated abnormally. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
DODGE
GRAND CARAVAN
(2018) - VISIBILITY:WINDSHIELD
Aug 5, 2024
Incident date: Jul 15, 2024
The contact owns a 2022 Subaru Outback. The contact stated that the windshield had cracked after an impact. The vehicle was taken to Safelite Auto Glass, where the windshield was replaced; however, the failure recurred. The vehicle was taken to the dealer, where the windshield was inspected, and the dealer confirmed that the windshield had cracked due to an impact. The vehicle was not repaired. Th... Read more
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Aug 5, 2024
Incident date: Jul 15, 2024
I have a 2020 Ford Escape that was not included in the recall 20C19/20V575, however my vehicle has been having the issue. Ford dealerships and the Ford customer support were not helpful and said they couldn't fix the issue since my specific vehicle was not included in the recall, even though my vehicle is having the same issue. They directed me to file a complaint here in order to be added to the ... Read more
Incident date: Aug 5, 2024
The vehicle's charging system keeps failing and turning off the charger. The rear doors do not open from the inside of the vehicle (intermittently).
Incident date: Aug 4, 2024
The contact owns a 2020 Kia Optima. The contact stated while driving at an undisclosed speed, the passenger's front caliper bolt fractured. The contact stated that the vehicle was undriveable. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the OEM bolt had fractured while the brake pads were being... Read more
Incident date: Aug 4, 2024
See attached document for complaint
Incident date: Aug 4, 2024
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed.... Read more
Incident date: Jul 19, 2024
The contact owns a 2021 Ford Edge. The contact stated while driving at an undisclosed speed, there was an abnormal banging and slamming sound coming from the vehicle while turning right or accelerating from a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V011000 (Power Train) however, the VIN was not included. The local ... Read more
Incident date: Jul 19, 2024
The Hyundai service department indicated a OCS Mat in the front passenger seat needs to be repaired. Currently the "seat belt" light remains on when there is no one in the front passenger seat. The "air bag" light on the dash remains on while the Sonata is in use. Based on what I have read, the safety concern is that the air bags may not deploy or certain air bags may deploy at unexpected times.
Incident date: Jul 19, 2024
The contact's spouse owns a 2021 Ford Explorer. The contact stated that while driving at approximately 68 MPH, the L-trim retaining strip detached from the driver's side door. The vehicle was taken to the residence. The vehicle was then taken to a dealer where it was diagnosed that the L-trim molding and the retaining strip needed to be replaced. The vehicle was not repaired. The manufacturer was ... Read more
Incident date: Jul 3, 2024
I noticed a strong mildew smell in car. So I searched around car to see where smell was coming from noticed foggy moisture on windshield along with water drips. So I did some more searching and noticed front and back floor mats were wet. I pulled them up and carpet underneath was also wet. I took car to dealer in May 2024 and basically they stated they couldn’t find where water was coming from. ... Read more
Incident date: Jul 3, 2024
On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed ... Read more
Incident date: Aug 4, 2024
’ve replaced the catalytic converter two times , the check engine light is on so it says I need another catalytic converter, that was in June 2024. The car was at the shop yesterday, needs catalytic converter and oil is pooling all throughout the car , fumes from the exhaust are coming back into the car which makes me physically ill. The engine revs and slows down by itself, it goes through oil ... Read more
Incident date: Aug 4, 2024
’ve replaced the catalytic converter two times , the check engine light is on so it says I need another catalytic converter, that was in June 2024. The car was at the shop yesterday, needs catalytic converter and oil is pooling all throughout the car , fumes from the exhaust are coming back into the car which makes me physically ill. The engine revs and slows down by itself, it goes through oil ... Read more
DODGE
GRAND CARAVAN
(2013) - ENGINE
Aug 4, 2024
Incident date: May 30, 2024
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck.... Read more
Incident date: Jul 21, 2024
Driving along, went to pass someone and the ICS malfunction came on, reduce speed and visit dealer. The Camry had no “juice”. It shook. I put on emergency lights and drove on the side of the road. Pulled over and turned off car. Turned back on and there were no warning lights on. I drove to Toyota dealership and they diagnosed it as “ignition coil” was bad and it had misfired that’s why... Read more
Incident date: Feb 6, 2023
The warning lights for the ABS/electrical braking system module has come on with no issue with the vehicle's braking system.This causes the cruise control and anti-skid devices not to work. Upon trying to order a new module through tbe dealership, I have received nothing except the excuse that the release date for this module keeps changing. This has been happening since September of 2023. My conc... Read more
Incident date: Jul 31, 2024
Constant coolant leak and not sure where the coolant is going. Have replaced the reservior, valve cover gasket, cylinder head and valves, coolant level bottle sensor, coolant thermostat, and engine coolant temperature sensor. Check engine light is still on and Coolant is still leaking and engine overheating. Can't find where the leakage is and there is no visible evidence on the floor of the ga... Read more
Incident date: Aug 2, 2024
Everytime I drive it acts as if it’s not getting sufficient fuel to the engine . Have had multiple things replaced to try and fix the problem but still not helped . Whole Engine sputters when I stop and acts as if it’s not getting any fuel to accelerate. Has almost caused a few crashes . To my surprise recalls have been made for my vehicle but says they have been repaired. I personally don’t... Read more
Incident date: Aug 1, 2024
The ABS light intermittently comes on/off. It pops up while driving, but goes away. Sometimes it goes on/off several times on short drives. I need to know if this is going to lead to an all out failure of the braking system or something else. I confirmed with the dealer, where I purchased the truck, that it's a known issue and the part is on national backorder. Based on my research, this ap... Read more
Incident date: Jul 1, 2024
The ABS light intermittently comes on/off. It pops up while driving, but goes away. Sometimes it goes on/off several times on short drives. I need to know if this is going to lead to an all out failure of the braking system or something else. I confirmed with the dealer, where I purchased the truck, that it's a known issue and the part is on national backorder. Based on my research, this ap... Read more
DODGE
CHALLENGER
(2023) - UNKNOWN OR OTHER
Aug 2, 2024
Incident date: Jul 1, 2024
Gear shifts automatically while in park causing a crash related movement.
Incident date: Jul 22, 2024
a few months after buying the car (the car was bought used), the "check engine" icon appeared on the instrument panel, I immediately went to the car workshop, the employee said after checking that he did not see any problems. the icon disappeared from the dashboard. after a while the icon reappeared on the instrument panel. after that, I received a recall letter from the car manufacturer Kia, w... Read more
Incident date: Aug 1, 2024
LED Headlamps flicker off and on and occurs repeatedly every few minutes. Occurs when vehicle is moving or parked. Occurs in a controlled lighting environment meaning it is not due to the auto-headlamp sensor being triggered by light or darkness changes. There are no error or fault warning messages that display on the dash or control center. No human involvement triggers the flickering. The iss... Read more
Incident date: Aug 1, 2024
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Aug 1, 2024
The contact owns a 2014 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacture... Read more
Incident date: Aug 1, 2024
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the ve... Read more
Incident date: Aug 1, 2024
bought the car new in 2014. after approximately a year, the passenger rear sliding door began to close randomly after opening, on several occasions pinning the passenger who was entering or leaving the vehicle between the door and the frame. the car was under warranty so i had it "repaired" at the dealer. after several months, the same random closings began to occur but less frequently. Most recen... Read more
Incident date: Aug 1, 2024
While driving vehicle down the road, steering locked up. Vehicle was taken to the dealer and diagnosed as a bad rack and pinion. This vehicle has 84,000 miles and should not already have issues with the rack and pinion. This incident, could have put my family and many other people's lives/vehicles at risk.
Incident date: Jun 15, 2023
The rubber on the brake pedal is deteriorating and eroding after only 2800 miles driven. It looks like it will soon fall off. This needs to be replaced addressed asap as other Fisker owners are experiencing the same issue
Incident date: Jun 15, 2023
While towing a travel trailer the 7 blade tow wiring harness failed. Harness shorted out melding the connection and blowing replaceable fusible link (PN 24 370-C9906). Main wiring harness plug end melted and could have cause a fire.
Incident date: Aug 1, 2024
The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the power steering assist failed to operate as needed. Additionally, the "Steering Fault Assist" message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic; however, the mecha... Read more
Incident date: Jul 24, 2024
I have received at least three 19A recall notices for my vehicle. Each time I call the dealer to schedule an appointment they tell me they have to order the part, they will call when it is in and that they are only allowed to order a certain number of parts each week. Still waiting on that call back! Yesterday when I called and was given the same "we'll order and call you", and "no I don't see ... Read more
Incident date: Jan 10, 2024
The contact owns a 2016 Nissan Rogue. The contact stated that the air bag warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the front passenger’s side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
DODGE
CHALLENGER
(2023) - ELECTRICAL SYSTEM
Jul 30, 2024
Incident date: Jul 9, 2024
June 28th, 2024; the entire car turned off on its own while I was waiting for a red light. The engine was primarily off from the auto-start feature, like normal, except after I let go of the brake the entire car just shuts off. The start button would not press, the brake pedal was insanely stiff to press, and the dashboard had all the lights turned on an off, and I couldn't change gears whatsoever... Read more
Incident date: Jan 6, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission lead frame - error P072 - traveling on the interstate at 65mph and transmission downshifted in 1st gear nearly causing the car behind me to rear-end me. Lucky i wasnt killed or serioiusly hurt. How was your safety or the safety of others put at risk? yes Has the problem been reproduced ... Read more
DODGE
GRAND CARAVAN
(2013) - POWER TRAIN
Jul 29, 2024
Incident date: Jul 28, 2024
The contact owns a 2012 Ford F-150. The contact stated while driving approximately 55 MPH, the transmission unintendedly downshifted to first gear, causing the vehicle to skid. The power train warning light was illuminated. Additionally, the speedometer read "0" and the odometer was malfunctioning. The contact was able to pull to the side of the road. The contact turned off and restarted the vehic... Read more
Incident date: Jul 22, 2024
On July 28, 2024 I was getting ready to go to work. I got into my driver seat and sat down and the headrest deployed. Hitting me quite hard in the back of the head there was no accident or bumping of the vehicle, which would cause this. I had to go to work, but had a headache the entire evening due to this and woke up the next day being today still with a headache from the injury caused by the van... Read more
1 injured
Incident date: Jul 21, 2024
Fuel line leak. My fuel line has cracked in multiple places and needs to be replaced entirely. The leak was consistent, with a constant stream leaking out when in operation and for several minutes after stopping the engine. The odor of gasoline was strong from inside of the vehicle when in operation and large puddles of gas were visible on the ground afterwards when I first noticed the issue. My r... Read more
Incident date: Jul 21, 2024
Both rear view mirrors on the doors have quit working cannot adjust them. apporx. mileage 86000 miles.
Incident date: Jul 21, 2024
There's an open recall, I am not sure this is part of it. This part is falling off LH Door Entry Keypad Pillar and the RH Door Entry fell off while driving and I had to get it replaced. The paint of the hood is also bubbling up and chipping. I thought it was just wear. My step father has a 2016 version and he hardly dives it and it is happening to his too.
Incident date: Jul 19, 2024
In late February/early March, my GMC Sierra with around 9000 miles had the following to occur on a cold start: check engine light came on as well as the service esc light & traction control light, truck shuddered and shimmied. Took for service on March 4, 2024 with 9774 miles on odometer, where service tech said they couldn't duplicate concern (see attachments: March Service Invoice Pg 1 & 2). ... Read more
DODGE
GRAND CARAVAN
(2018) - SERVICE BRAKES
Jul 26, 2024
Incident date: Nov 14, 2019
Brake failure while driving. No warnings prior to failure. ABS Module 4450047141
Incident date: Jul 26, 2024
The airbag sensors were issued a recall. The dealer confirmed this. The car dealership is refusing to replace the airbag sensors until other issues with the car are fixed. I paid to have them do a diagnostic on the car to address the other problems. They are refusing to give me the codes to check what other problems exists with the car.