Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,608 complaints for DODGE

Incident date: Jun 5, 2024

The vehicle would turn off randomly when stopped at a Stop sign or traffic light. It the had to be put in park and restarted. The dealership Kelly VW in Danvers, MA diagnosed the problem and this is what the invoice said. "cel is on code p0461 is active. performed tsb hooked up battery charger and updated ecm per tsb" Si, in my opinion this is at the least a potentially serious safety issue th... Read more

Incident date: Aug 12, 2024

While at a remote location, I unlocked and entered the vehicle normally. When I tried to start the vehicle, numerous unrelated error messages appeared on-screen. The instrument panel was energized, but the vehicle could only shift into neutral and park. Power steering was lost, as was window functionality. The vehicle could not be fully started, nor could not it be fully shut off either. It was... Read more

Incident date: Aug 7, 2024

When driving two errors occur randomly and repeatedly. 1) Front Camera Fault, and 2) Pre-collision Assist inoperative. If driving with using any of the ADAS features, the car immediately begins to slow rapidly although each time it has occurred there has been no obstacle present. In one instance, it was on a freeway at 75 mph speeds nearly causing a severe accident due to the unexpected rapid dece... Read more

Incident date: Aug 7, 2024

The contact owns a 2023 Kia K5. The contact stated that while driving on several occasions at various speeds, while the transmission was changing gear, the vehicle hesitated and jerked abnormally. The vehicle was taken to a dealer however, the failure could not be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 34,000.

Incident date: Aug 13, 2024

The contact owns a 2019 Ford F-150. The contact stated that while the vehicle was started, there was an abnormal sound coming from the engine compartment. The vehicle was taken to a dealer where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with Manufacturer Recall Campaign Number: 21N0... Read more

Incident date: Aug 12, 2024

I was driving at approximately 45 mph when suddenly my steering wheel locked causing me to run off the road. The "service power steering light" illuminated. It was taken to the dealership where I found out this is a COMMON problem that apparently hasn't killed enough people for Ram to recall it yet. There will be deaths associated with this. The dealer does not have the parts, can't get the parts,... Read more

Crash

Incident date: Aug 11, 2024

Front passenger side seatbelt buckle is not latching correctly when seatbelt tongue is inserted into buckle. Buckle will only latch when the buckle release button is depressed while inserting the seatbelt tongue. Defect may result in injury or death during car during an accident or sudden stop if passenger is unable to properly latch seatbelt due to defect or buckle fails. Dealership has refused t... Read more

Incident date: Jul 29, 2024

Brake pedal goes to floor with minimal stopping power

Incident date: Jun 1, 2024

The contact owns a 2017 Chevrolet Volt. The contact stated while driving at an undisclosed speed, the contact became aware that the air bag warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed, or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.

Incident date: Jun 1, 2024

The contact owns a 2006 Toyota Sienna. The contact stated that while the vehicle was parked, the liftgate was opened and raised; however, the liftgate failed to remain open and raised as intended. The contact stated that when the liftgate was raised, the liftgate independently fell due to faulty liftgate struts. The vehicle was not diagnosed or repaired by an independent mechanic. The manufacturer... Read more

Incident date: Aug 5, 2024

the right sliding door has had intermittent malfunction for years. often, the door will not work with an automatic function and must be pulled open or closed manually which is nearly impossible to accomplish. most often the right sliding door malfunction notification appears when driving at highway speeds which is extremely unsafe. this has been inspected by the dealership and no fix or resolution... Read more

Incident date: Nov 13, 2023

My low beam headlight has blown for the second time now since owning the car. THIS IS NOT NORMAL!!! There clearly must be some electrical issue and I’m past the warranty. Headlights don’t blow like that. I’ve owned cars for over 6 years and never had a headlight blow.

Incident date: Nov 13, 2023

Recall (M49) Moisture may enter the tailgate lid lights, possibly causing a loss of the tailgate lid lights and the taillights. Acura dealership confirmed repair back in 2019. I am currently having the same issue with the loss of my taillight. I raised concern with Acura and they confirmed that they release me part number that they didn’t use for the initial repair, which leads me to believe t... Read more

Incident date: Aug 1, 2014

The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling roughly. The contact stated that once the engine had warmed up the engine started running normally. The contact stated that the check engine warning light was illuminated. The contact checked the engine and observed that the coolant level was extremely low. The contact had taken the... Read more

Incident date: Aug 1, 2014

While driving at highway speed all the dashboard lights came on and the engine instantly quit. I managed to pull the wheel and coast to the side of the road, which was difficult with no power steering. I tried restarting the engine, but it would not stay running. I had to have the car towed to the mechanic who, upon inspection, found the engine seized due to no oil. An engine replacement was requi... Read more

Incident date: Jul 28, 2024

The contact owns a 2018 Ford Edge. The contact stated while reversing out of the garage, the engine started to misfire. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle failed to start on another occasion. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic, where it was diagnosed that... Read more

Incident date: Aug 5, 2024

Was driving at slow rate of speed <30 MPH, the car started having a really loud knocking sound coming from the engine and then lost all power. Had car towed to local garage and was informed that the rod bearing had been broken and the engine needed to be replaced.

Incident date: Jun 3, 2024

I was driving along with no traffic in front of me and no oncoming traffic when the automatic braking system engaged with no vehicles in front of me, this was at 7:42 AM on Monday August 12, 2024. This was not the first time it had done this, but the first time I had the time and no traffic anywhere around to confuse the system. My concern is that if another car was following too closely they wo... Read more

Incident date: Jun 3, 2024

While driving car, airbag indicator goes on and off multiple times during drive.

Incident date: Jun 3, 2024

I took my vehicle(2022 Jeep Gladiator)in for service on [XXX] for repair relating to a clutch recall 19A/NHTSA 23V-116, also a second E-Brake repair(previous repair was completed under the 36k mile warranty), oil change, inspection and tire rotation. The part for the recall was order and the replacement part for the recall was installed by Marburger Chrysler, Dodge Jeep, Ram Dealership(Shelby, Nor... Read more

Incident date: Aug 12, 2024

Emissions systems problem

Incident date: Jul 13, 2024

Maxi-Cosi Emme 360… MAJOR SAFETY CONCERN! When in the locked position with confirmed “locked” emblem visible, the car seat can easily be knocked loose and rotated. There are of course several warning labels on the side that say do not attempt to rotate the seat while in the locked position without using the appropriate release handle. The amount of light force I am apply is extremely mini... Read more

Incident date: Aug 11, 2024

This car has had continued issues with gear shifting up and down. It was bright into a dealership last year to fix the recall issues, however, it seems to have made it worse. The acceleration suddenly drops when going up a hill and revs loudly, pushing the pedal nearly to the ground unexpectedly. It seems to get stuck between gears both up shifting and down. It's nearly caused accidents.

Incident date: Aug 11, 2024

Incident date: Aug 9, 2024

The contact owns a 2013 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted from fifth gear to first gear. The contact stated that the RPM increased to 6,500 RPM. The contact stated that while continuing to drive to the intended destination, the temperature gauge indicated that the engine was overheating. The contact stopped and parked the ve... Read more

Incident date: Jun 18, 2024

I own a 2022 Jeep Wrangler Rubicon 4xe, I purchased the vehicle new on [XXX] (purchased in TN, registered in VA). Since owning the vehicle it has been in the shop 9 times, most recently in the shop because it was completely dead and they found out the battery was leaking acid, this is the same battery they had just replaced a year earlier. It has lost all power and shut off several times, Jeep con... Read more

Incident date: Jun 8, 2024

While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has b... Read more

Incident date: Jul 27, 2024

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the "All Wheel Drive" warning light remained illuminated. The vehicle was taken to the local dealer who determined that the rear differential was faulty and needed be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was infor... Read more

Incident date: Jan 1, 2024

The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 10 MPH and attempting to depress t... Read more

Incident date: Jan 1, 2024

I continuously receive a notification on my car that the there is a fault with the passenger restraint system and includes a red income with the airbag. I have found hundreds of Tesla drivers that have reported the same issue. Tesla is claiming that my airbag needs replaced as well as other safety components with the seat that need retrofitted in order for the airbag to work properly. They quoted ... Read more

Incident date: Jun 14, 2024

The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the ... Read more

Incident date: Apr 6, 2023

When driving this car it is hard to go to higher speed. Acceleration is a huge problem. Coming on to the highway I have to wait until there's no one approaching due to the fact that it takes about 40 seconds to a minute for the car to accelerate once it comes to a stop. When switching lanes it takes 40 to 60 seconds to accelerate as well. That's not safe. God forbid someone was speeding directly b... Read more

Incident date: Apr 6, 2023

On 6/25/2023, my vehicle’s gas pedal and acceleration system completely stopped working mid-drive without warning. The car coasted to a stop. After shutting off the car and restarting, the gas pedal worked again. I brought the car to my dealer, Bernardi Honda in Natick. They found “loss of communication codes,” but since they couldn’t replicate the issue, no repairs were made and I was g... Read more

Incident date: Feb 10, 2024

Vehicle has 3000 miles on it - driving across country . Was driving on to on ramp to highway when vehicle stopped execeleraring. Would rev and rev. We were headed straight into a merge onto the highway and I told my husband to get off immediately.. we slowly got off the road to the side and kept trying . It would not go very fast but kept reving. We turned on and off . No warning lights on dash . ... Read more

Incident date: Feb 10, 2024

Has just over 80,000 miles and the Ram dealer is telling me it need a new transmission. Code P0733000 3rd gear ratio issue. Will be driving it will hard shift into 3rd gear and then get stuck in 3rd until I stop and turn the truck on and off. When I do that it works fine. Check engine light comes on for a couple starts then goes off.

Incident date: Jul 22, 2024

My 21 year old daughter is driving a 2015 RDX we just purchased a few months ago. The headlights are terrible! They are so dim and it’s extremely dangerous. Acura should have a recall on this

Incident date: Jul 22, 2024

Gasoline smell around the car when parked in the garage. An inspection underneath the car and in the engine, bay failed to locate the leak. A [XXX] search for fuel leak on Mercedes Benz (MB) returned a number of hits for problems with leaks around fuel tank components on the GLK and other MB models. Upon removal of the rear seat and a check under the two fuel tank covers, I found gasoline poo... Read more

Incident date: Mar 1, 2023

Manufacturer's full size tire as made by Nexen was defect from the factory and is unsafe to use. However neither the Jeep Dealer nor the Tire manufacturer will make good on a replacement. The Full Size Spare has never been used and has over 7 parallel gouges on the inner sidewall. It came like that from the dealer. No one wants to make it good. Because of their nature the gouge marks look to ... Read more

Incident date: Mar 1, 2023

Dear NHTSA, I am writing to express concern about the excessive noise generated by the Pedestrian Warning System (PWS) on my 2024 Chevrolet Blazer EV. While I understand the importance of these systems for pedestrian safety, the current volume level is unreasonably loud and intrusive. The PWS on this vehicle activates at low speeds, (below 25mph), creating significant noise pollution both inside... Read more

Incident date: Mar 1, 2023

The contact owns a 2019 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle started shuddering. The driver pulled over to the side of the road. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into cylinder #2, causing a misfire. The independent mechanic attempted ... Read more

Incident date: Aug 6, 2024

Parasitic battery drain leaves car dead and unusable no matter how many jumps/replacement batteries. It happens overnight. This is WIDESPREAD - there are entire Facebook and Reddit groups with thousands of people with the issue. We need to have a fix so we can drive our cars. Driving it home from the dealership just to have it jumped or towed back to Kia and have it sit for weeks without a solutio... Read more

Incident date: Aug 6, 2024

The contact owns a 2019 Chrysler Pacifica. The contact stated that the START/STOP sensor light was continually illuminated. While at a red traffic light, the vehicle independently shifted to park(P) and shut off. The vehicle was restarted and placed in drive(D). The vehicle was taken to an unknown local dealer, where it was diagnosed that the START/STOP battery needed to be replaced. The vehicle w... Read more

Incident date: Jul 18, 2024

Purchased vehicle in march 2024 it went thru emission inspection in 2022 after failing it passed second time . I go for inspection and it fails emission test again just passed two years later. After doing my research Positive Crankcase Ventilation System seems to be a very common problem. It also cost 2000 to fix. Appreciate you time thank you

Incident date: Jul 18, 2024

Incident date: Aug 2, 2024

The electrical has been an issue for this vehicle. The head and tail lights continuously go out. Sometimes they work, and other times they do not. Since the lights have been an issue, the electrical issue is also now inside the vehicle. The radio and other controls in the vehicle do not work any longer, as well as the lights in the radio, air conditioning, and other controls inside the vehicle. Th... Read more

Incident date: Jul 29, 2024

The contact owns a 2021 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts... Read more

Incident date: Jul 30, 2024

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The conta... Read more

Incident date: Jul 30, 2024

We have owned the ID.4 for there years and have had to put up with many recall issues that seam to take years in order to be resolved, it took VW over a year to resolve the random door opening issues, the car still sends messages the it is opening and closing the doors indiscriminately (at any time of the night or day). Now the infotainment screen started showing multiple errors, apple CarPlay wor... Read more

Incident date: Jul 30, 2024

Incident date: Apr 12, 2023

Steering system becomes stuck. You have to give a hard jerk to the steering wheel to free the steering. Happen on an irregular basis but does occur. This can cause an over steering issue. Vehicle is currently at a dealership to be inspected for possible cause. There were no warning lights or messages

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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