Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,169 complaints for DODGE

Incident date: Jun 1, 2022

SOS button is erroring out. It won't reset back to green is staying red and showing Error: Emergency call function. This is a known issue see attached error on my vehicle and a few screen shots others have reported on different blogs.

Incident date: Jun 1, 2022

While driving on the interstate, driver and passenger sun visors has fallen out of the sun visor mount blocking/impairing road visibility. It is extremely dangerous when this happens at highway speeds as an individual may lose control on their vehicle.

Incident date: Jun 17, 2024

AC working intermittently since the day I bought. Honda replaced the condenser but now the evaporator is leak. This caused the defrost can not work properly. The leaking condenser and the evaporator are well known problems for Clarity owners. Honda should recall this.

Incident date: Jun 17, 2024

The contact owns a 2018 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that while driving at various speeds, the vehicle lost motive power. Additionally, the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approx... Read more

Incident date: Jun 17, 2024

The contact owns a 2011 Dodge Grand Caravan. The contact stated that the engine turned over, but the vehicle failed to start. The contact became aware that the jumper ends were burned. There was no fuel entering the engine. The contact stated that the silicon on the relays needed to be replaced and the fuel pump had failed. Additionally, the driver's side window became inoperable. There were no wa... Read more

Incident date: Jun 1, 2017

The infotainment center will go blank and do a reset while driving, it does not store radio presets for long. Most concerning, I’ve been backing out of my garage when the garage lighting has been turned off and when the vehicles sensors detect a darker surrounding and adjust the dash and infotainment center light level, the infotainment center goes dark for a while and does it’s reset thing th... Read more

Incident date: Jun 1, 2017

Severe shaking at 60mph and above. Numerous attempts to correct the issue through dealership, private mechanics with balancing and high speed balancing did not correct the issue. It was determined through several mechanics that the ABS Module is no longer working and could contribute to the shaking of the vehicle. The dealership advised the manufacturer does not make these parts anymore. I tried p... Read more

Incident date: Jun 18, 2023

I was driving and all of a sudden a loud sound started occurring and the sound appeared to come from my breaks as if they were about to give out. The car is currently at Mercedes getting looked at. I’m concerned for my safety as I have taken this car in for two other issues in the last couple of months.

Incident date: Jun 18, 2023

Incident date: Jun 13, 2024

Size 185/55/R15 82B. A set of tires was purchased May 2024 from Tire Rack. After driving less than 400 miles - the front drivers tire went flat while driving. Upon inspection of all four tires we noted all four are dated 2013. We were sold tires that are 11 years old and are therefore a danger.

Incident date: Jun 17, 2024

the rear view (and front and side) cameras work intermittently. This makes parking very difficult and when backing out of the driveway you cannot see if there is an object in the vehicle's path. Issue started several months ago and has been getting progressively worse (more frequent). Have noted that other owners have same issue reported on various forums.

Incident date: Jun 17, 2024

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The cont... Read more

Incident date: Mar 11, 2024

Safety recall for backup camera has tried to be repaired 3 times now and not fixed.

Incident date: Jun 15, 2024

I am writing to express my deep disappointment with the service I have received regarding my 2021 Lexus NX 300, which I purchased pre-owned in October 2022 with approximately 8,000 miles. I trusted in Lexus's renowned reputation for luxury, dependability, and premium comfort. However, my experience with your service department has significantly diminished that trust. Since my initial report of a ... Read more

Incident date: Jun 17, 2024

The backup camera display is constantly turning on and off while reversing the car. This puts the occupants in the vehicle at risk due to the car's poor rear visibility. The display worked flawlessly when the car was first delivered, but one of the monthly software updates seems to have broken this part of the operating system.

Incident date: Jun 17, 2024

The contact owns a 2012 Ram 1500. The contact stated that while driving at approximately 20 MPH, the fuel tank detached and fell from the vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact related the failure with NHTSA Campaign Number: 18V160000 (Fuel System, Gasoline); however, the VIN was not included. T... Read more

Incident date: Jun 17, 2024

The contact owns a 2013 Dodge Grand Caravan. The contact stated that while the vehicle was parked, the front driver's seat headrest deployed independently without impact. The check engine and TPMS warning lights were illuminated. No injuries were sustained, and no medical attention was received. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was no... Read more

Incident date: Jun 16, 2024

ABS Service light flashes on after rainy days and or going over a bumpy road.

Incident date: Jun 15, 2024

UNKNOWN. Oil is leaking and causing smoke whenever I drive for more then 15 mins.

Incident date: May 24, 2024

Vehicle code P1326 Flashing engine light Knocking noises while accelerating Indicates of low oil level When accelerating in doesn’t want to accelerate and it feels like it wants to stall out and shut off

Incident date: May 2, 2024

Upon leaving my home the “check engine” light turned on suddenly after only less than 2 minutes of driving . The “ICS malfunction” light also turned on. The car pulled and stalled when pushing the gas and velocity stalled. Engine light turned said something similar to “engine overheating park in a safe place” . Not sure exact words. I was able drive less then one mile to get the car to... Read more

Incident date: Mar 20, 2024

Engine block is cracked in which it is leaking antifreeze into the cylinders had a technician to look at the engine

Incident date: Jan 20, 2022

Within first couple months of ownership we had a wheel insert come off. We had it replaced at dealer Dec 2022 and noted it was two small bolts holding on the insert to actual wheel. The screws (2) appeared to have sheared off and are in line with brake rotors, calipers, and wheel itself when dislodging. The actual insert goes forward and can hit other cars and damage finish and other items as a... Read more

Incident date: Jun 10, 2024

The contact owns a 2023 Hyundai Kona. The contact stated that when starting the vehicle, the system check lights were illuminated normally; however, all the system symbols had a red "exclamation mark" next to the symbols. Additionally, the contact stated that the horn and many safety features were no longer operable. The contact stated that the Lane Departure warning, Blind Spot warning, and the r... Read more

Incident date: Jun 8, 2024

Air bag on passenger side. transmission stared vibration brought in they repair it . This was still under warranty at the time. Now it doing it again. Seat they want change driver side motor . I fix it myself .it was the switch.

Incident date: Jan 15, 2021

The contact owns a 2011 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, he heard an abnormal whistling sound emanating from the engine compartment, after which he observed smoke emanating from the engine compartment, prompting him to pull over to the shoulder of the roadway. After a visual inspection, the contact observed that the smoke was coming from the alternator,... Read more

Incident date: Jun 7, 2024

The vehicle suddenly shut down while driving and the wheels locked up. There were no warning indicators at all. The failure happened to occur on a residential street, but if at speed on a highway this likely would have resulted an an accident. Upon inspection at the dealership it was determined that a connecting rod bearing failed and the rod had created a nearly 3 inch split in the engine bloc... Read more

Incident date: Feb 1, 2024

When using the power liftgate, in normal day to day use, the strut had seized and the lift gate was stuck open. As we were parked, we attempted multiple times and different ways to lower the lift gate by the buttons provided for their lift gate, the key fob and by manually attempting to close. The lift gate would not close nor latch and it appeared to be misaligned. When we called Volvo Santa Ana ... Read more

Incident date: Apr 1, 2024

The contact owns a 2024 GMC Sierra 3500 equipped with Michelin Tires, Tire Line: Primacy, Tire Size: LT235/80/R18, DOT Number: (Not Available). The contact stated that while driving at an undisclosed speed, the passenger’s side front tire tread was separating, and the vehicle was vibrating. The contact stated that the inner rim was bent, and additionally, the steering gear box was leaking. The s... Read more

Incident date: Apr 1, 2024

Start/Stop feature says it is unavailable causing vehicle to not shut off when stopped as well as causing vehicle to give message saying Start/Stop feature unavailable due to hood open which then causes vehicle to shut off once stopped and requires vehicle to be shifted into park and restarted for message to come back on. This issue happens when driving and once stopped causes vehicle shut off in ... Read more

Incident date: Jun 13, 2024

The contact owns a 2020 Honda Pilot. The contact stated that while turning left at an intersection, the vehicle stalled. Multiple unknown warnings illuminated. The v. The vehicle was restarted and no warning lights were illuminated. The failure was intermittent and was occurring at speeds lower than 40 MPH. The vehicle was taken to a dealer who diagnosed that the battery needed to be replaced. The... Read more

Incident date: Jun 12, 2024

I was driving a 2023 BMW iX and attempting to park in front of a retail store in a strip mall parking lot. I was gently pressing the brake while trying to park in a space on the right. Then, suddenly, my car accelerated forward at high speed, crashing into the store's entrance door. This is clearly a case of sudden unintended acceleration.

Crash

Incident date: Jun 5, 2024

The vehicle makes a metal like grinding noise when stoping and shutting off the engine. has had numerous problems where multiple warnings lights will appear on the instrument cluster followed by the vehicle losing power steering and the ability to be controlled. The radio screen with black out and functions will be rendered unusable through the radio, intermediately. The vehicle displays active e... Read more

Incident date: Aug 14, 2023

The contact owns a 2012 Honda CR-V. The contact stated while driving approximately 35 MPH, there was an abnormal sound coming from underneath the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed that the 4-WD axle had severe corrosion and needed to be replaced. The contact removed the axle, and the axle was not... Read more

Incident date: Jun 12, 2024

The contact owns a 2016 Kia Optima. The contact stated while starting the vehicle, the vehicle was shuddering and making a loud clanking sound. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where the diagnostic test result was undisclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate fa... Read more

Incident date: Jun 14, 2022

I now have a second windshield that suddenly cracked. I was told that Subaru OEM windshield was installed and their is a Subaru icon on the glass. The first time was when a defrost was turned on. I heard a pop and crack quickly appeared. Crack started on the outside edge about half way up on the passenger side. Within seconds the crack was half way across to the other side. The most recent it wa... Read more

Incident date: Jun 5, 2024

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle began to lose mot... Read more

Incident date: May 27, 2024

I am writing to urgently request the initiation of a safety investigation concerning a serious and potentially widespread defect in Ford vehicles, specifically related to the center console’s metal chrome trim on limited models. I own a Ford Expedition, purchased in October 2019, and have encountered a severe issue where the chrome plating on the center console has begun peeling away, forming sh... Read more

Incident date: May 1, 2024

Front camera has failed. Dealership reports it needs to be replaced. I have crack in my windshield - now the glass company will not replace the windshield even with insurance because the camera is not working and they can’t calibrate. Having a camera on the windshield which doesn’t not work jeopardizes my family’s safety. There needs to be a plan in place to be able to replace windshield i... Read more

Incident date: Jun 11, 2024

Several incidents with the screen/safety features. Have had it in for service several times and it is either stated that it needed an update or nothing was found to be wrong. Two times the radio was replaced. I am into the third year of my lease and there are still intermittent problems -- one being that my backup camera alert did not go off and i ended up backing into a car that came out of no ... Read more

Crash

Incident date: Jun 10, 2024

Last week, the air bag warning light came on in my 2017 Nissan Altima - the very same day as the recall was published about the recall on older Nissans - but my vin was not among those recalled - I called the dealership and was told it would have to be replaced at my cost - I have done nothing to cause this problem and do not feel I should be responsible for repairs concerning this matter - I regu... Read more

Incident date: Jun 10, 2024

Both my catalytic converters stopped up st same time.

Incident date: Jun 10, 2024

ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC The light for the stability control came on and my brakes chatter feels like there's bumps on the disc .Its pulling to the right , .. Also my door locks have failed .first it started with my rear windshield wiper running with the switch off ,than my reverse lights and now the locks . The back door does not lock at all and the door locks... Read more

Incident date: Jun 10, 2024

My 2015 Hyundai Sonata Sport with 63k miles does not show any open recalls relating to fires however, my car was parked, went to turn it on, smelled an electrical smell and white smoke began billowing out of the engine. Within minutes the vehical engine compartment was engulfed in flames. I was able to remove my family from the vehicle and fire department came out to extinguish the vehicle. Thankf... Read more

Fire

Incident date: Jun 10, 2024

Fire

Incident date: Jun 10, 2024

Was driving normally going 65 mph on the highway when white smoke was emitting from inside the steering wheel. Between the dashboard and steering wheel. Engine was fine and no warning lights came on. Everything ran great except for the white smoke. I don’t know what it could be. Luckily it didn’t catch on fire

Incident date: Jan 15, 2024

Intermittently, when braking to slow down towards a stop, the brakes let loose, and the vehicle surges forward for a very short spurt (like less than 1 second). While continuing to apply brake pedal pressure, the brakes, then, continue to work. This is VERY unnerving, and we are afraid that, if there were to be a pedestrian in a crosswalk in front of the vehicle they may be hit as this does cause... Read more

Incident date: Jun 3, 2024

Upon closing the driver’s side door, the panoramic sunroof exploded. The car is currently at the dealership where it was purchased. It is available for inspection. Safety……Any occupants within the vehicle would have been exposed to the shards of glass if the sunshade was open! The dealer stated that Hyundai has approved the replacement of the exploded sunroof glass and the cleaning of the ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog