Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jan 7, 2026
The contact owns a 2016 Lincoln MKZ. The contact stated that while the vehicle was parked, the contact became aware that the brake light had remained illuminated. The contact stated that the failure occurred while the vehicle was unoccupied. In addition, the contact stated that while the vehicle was parked, the gear shifter independently shifted out of park. The vehicle was taken to an independent... Read more
Incident date: Jul 14, 2026
I was driving about 55 mph with adaptive cruise control set to maintain a three-car-length following distance. It was raining, and when the vehicle in front of me slowed down, my vehicle did not detect it or slow down as expected. Instead, it continued accelerating, and I had to brake to avoid rear-ending the vehicle ahead.
Incident date: Jul 14, 2026
While using the tightening strap to tighten the harness, I felt a pop and then the tightening strap was looser. Upon further investigation the small plastic piece that the tightening strap was threaded through snapped. The harness seemingly stayed tightened but we did not risk it. We have uninstalled the car seat and stopped using it. I have contacted the manufacturer but have not heard back.
Incident date: Jul 9, 2026
The interior over head map light shorted out unexpectedly and cause a small burn inside the bezel for the lights and now they do not work. The wiring inside seems to be burned out from electrical surge that caused the overload.
Fire
DODGE
CHARGER EV
(2024) - FUEL/PROPULSION SYSTEM
Jul 14, 2026
Incident date: Jun 18, 2026
The catalyic converter is no longer working and showing check engine lights. There is no fix for this issue yet. I cannot get my registration which was due last month.
Incident date: Mar 17, 2026
Vehicle: 2024 Ford F-150 Lightning Flash — 17,240 miles ▎ Current software version: itrm-25.B04 ▎ ▎ Following an over-the-air software update in November 2025, my truck will not stay in the drive mode I select. At every startup the vehicle prompts me to confirm Sport mode and I select Yes. The truck then reverts to Normal mode on its own, without my input. ▎ ▎ This happens every single... Read more
Incident date: Mar 17, 2026
The CVT transmission on my 2016 Toyota Corolla initially suffered a complete mechanical failure and was repaired on 01/08/2024, forcing me to pay $3,696 out of pocket for a replacement at an independent shop. Last week, the transmission experienced issues again, and this time a certified Toyota dealership serviced it for free under an active factory recall. This proves the vehicle has a documented... Read more
Incident date: Mar 17, 2026
After my annual Massachusetts state vehicle inspection, it was found all 4 of my Yokohama tires (195/65r-15) had serious dry rot which exceeds one inch in length. The tires came with the vehicle purchased new from my local Toyota dealer on 6/27/22
Incident date: Jul 5, 2026
I was a victim to the L87 Engine Loss of Propulsion recall. On June 19, 2025, my engine was replaced as it failed all test. After getting a new engine, I have had 5 engine misfires and the dealership blamed it on faulty gas. Now my 2023 Chevrolet Tahoe that I trust to drive my two toddlers around, is at the dealership for a flashing engine light. Even after the engine was initially “remedied”,... Read more
Incident date: Jul 13, 2026
Car was pulling to one side. Replaced the front routers and breaks. Problem still persisted. After more investigating the subframe was found to be rusting out, Mercedes of New London CT said it was unsafe to drive. But allowed my daughter to drive it home. This car was purchased it brand new from Mercedes=Benz of Warwick. The car was garaged all it life. This should not happen. They have had recal... Read more
Incident date: May 31, 2026
Steering coupler issue. When turning the steering wheel. It is making a clunking noise even when in park and making it feel not smooth to turn the wheel either way. Very distracting and awkward when driving. When speeding up you can feel the issue with the steering coupler more. You can feel the noise and clunk feel when driving over bumps and turns. There has been a campaign/recall for other make... Read more
Incident date: Jun 22, 2026
Driver of the vehicle was parking the vehicle in a parking lot, foot nowhere near the accelerator when the car suddenly surged forward striking a parking pole.. The driver side front quarter panel took on heavy damage along with the sensors.. Car had to be towed... It accelerated by itself...
Crash
Incident date: Jul 11, 2026
The contact owns a 2022 Jeep Wagoneer. The contact stated that while a family friend was driving on the freeway at approximately 70 MPH, the vehicle suddenly stalled. The Mobile repair unit was called to the scene and diagnosed the vehicle with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was towed to a nearby parking lot. The local dealer and m... Read more
Incident date: Jul 4, 2026
Unknown Key continuously getting stuck in the ignition without cause.
Incident date: Jul 4, 2025
Car stalls in traffic repeatedly. Code identified crank shaft .
Incident date: Jul 4, 2026
While driving at 75mph on the freeway, my 2020 Ford Fusion suffered a sudden, catastrophic EcoBoost engine coolant failure. The vehicle instantly lost power and dropped to 35mph in active traffic, creating an extreme highway collision hazard. A mechanic has confirmed internal coolant intrusion in the engine block.
Incident date: Jul 4, 2025
When my wife left for work the car displayed an SRS/airbag warning on the dash. It was running so she decided to go to work, but turned around after a few miles when she realized all of the driver assist systems were also disabled. When she got home I checked the battery voltage and it read 11.8 volts (I also read the DTCs, and pulled B1AC0). After charging overnight the error was gone. This... Read more
Incident date: Jun 24, 2026
When driving have been reviving a warning that says adaptive cruise control failure followed by a short time were the car may unexpectedly break on the interstate.
Incident date: Jun 24, 2026
When driving have been reviving a warning that says adaptive cruise control failure followed by a short time were the car may unexpectedly break on the interstate.
DODGE
GRAND CARAVAN
(2019) - STEERING
Jul 10, 2026
Incident date: Jun 30, 2026
When I make a turn, I hear a clicking noise and also when I come to a complete stop, I can a sound that sounds like a grunting noise. I had new brakes, rotors and brand new tires put on in 2025. I think my ball joints and tie rod is defective. I have a triple AAA membership and I just renewed it in June and it said that my 2021 has two recalls. NHTSA # 23V628000 The back over prevention sensing sy... Read more
Incident date: Jul 9, 2026
The vehicle has a severe, life-threatening safety defect where it randomly drops into neutral while driving at speed, physically locks the shifter, and actively engages the electronic braking system on its own, stranding me in active traffic. I brought the vehicle to a certified Jeep dealership to resolve this exact symptom. They misdiagnosed the vehicle and charged me nearly $3,000 to replace the... Read more
Incident date: Jun 24, 2026
The contact owns a 2025 Honda Odyssey. The contact stated that while attempting to accelerate from a complete stop occasionally, the vehicle hesitated while the accelerator pedal was depressed. No warning lights illuminated. In addition, the contact stated that while Eco mode was activated, the failure occurred more consistently, causing the air conditioning to fail to power on in hot climates. Th... Read more
Incident date: Jun 24, 2026
The glide pins in the calipers came loose and one of the pins fell out (left front drivers side). As a result it caused the caliper to seize and smoke. It got hot and mangled the lower left control arm bushing. I bought a new glide pin and that one stayed it, but the right side (original part) came loose again, even after tightening it. We replaced the calipers with a different brand and it had no... Read more
Incident date: Jun 24, 2026
The glide pins in the calipers came loose and one of the pins fell out (left front drivers side). As a result it caused the caliper to seize and smoke. It got hot and mangled the lower left control arm bushing. I bought a new glide pin and that one stayed it, but the right side (original part) came loose again, even after tightening it. We replaced the calipers with a different brand and it had no... Read more
Incident date: Jul 9, 2026
>What Failed: There is a known issue with the fuel tank safety roll over value not functioning properly in many of the RAM vehicles. The valve stops functioning properly causing the fuel not to enter the gas tank when trying to fuel up. As you try to fuel, the gas comes spraying back out of the gas tank filler neck all over the side of the truck, my hands, and the ground causing risk of fire. >Per... Read more
Incident date: Oct 28, 2025
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at 25–30 MPH on the highway, the brakes locked up, and the vehicle failed to move. The "Service Brakes" message illuminated on the instrument panel after the failure. The contact related the failure to NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The vehicle was towed to the local dealer, where it was d... Read more
Incident date: Oct 28, 2025
The truck exhibited the abrupt downshifting upon driving out of the parking lot, this caused great stress and possible accidents to me and family. The transmission continued to get worse and we were in fear of our lives to drive the vehicle on the highway. Once we got the vehicle home it literally would not shift into gear and has been disabled since the first week in XXX. We are plumbing and heat... Read more
Incident date: Oct 28, 2025
The truck exhibited the abrupt downshifting upon driving out of the parking lot, this caused great stress and possible accidents to me and family. The transmission continued to get worse and we were in fear of our lives to drive the vehicle on the highway. Once we got the vehicle home it literally would not shift into gear and has been disabled since the first week in XXX. We are plumbing and heat... Read more
Incident date: Jul 8, 2026
I was making a right turn at an intersection while in 3rd gear with the clutch engaged, and the motorcycle stalled. I was able to restart the motorcycle while executing the turn and completed the turn without incident. Failure to do so would have put myself at risk from oncoming vehicles through the intersection. When this has happened the low oil pressure indicator illuminates. The oil sight glas... Read more
Incident date: Jul 8, 2026
I am contacting Kia America Consumer Affairs to formally request a Goodwill Warranty Exception for the total failure of the factory infotainment and radio system in my 2024 Kia K5 LXS. The unit has completely lost Bluetooth and Apple CarPlay functionality. A certified technician has diagnosed the issue as an internal radio hardware failure requiring a complete replacement, quoted at an exorbitant ... Read more
Incident date: Jul 5, 2026
Since purchasing this new 2025 Volkswagen Tiguan, I have experienced repeated electrical and drivability defects despite multiple repair attempts by an authorized Volkswagen dealership. The vehicle has been out of service approximately 70+ days, including a transmission replacement, a loose ball joint and suspension repairs. Defects include repeated check engine lights, remote start failures, fals... Read more
Incident date: Mar 4, 2026
I was on the highway on the way to work when my car started stalling. Every time I pressed the gas to give it some power, it would not go anyway where. after getting it towed to get looked at some of the fuel injectors failed and were misfiring. The warning message about ‘check engine’ popped up 2 minutes before it happened. this is the third time now in less than 6 months.
Incident date: May 24, 2026
I was driving on the freeway at 64 MPH when my Brake Assist alert appeared on my dashboard. At that time I lost assisted braking capability. I was able to steer and stop my vehicle on the shoulder of the freeway. I turned the car off and was unable to start the car again. The car was towed to the dealership where they stated “ Hi Erika, the vacuum pump on your engine seized and broke the shaft a... Read more
Incident date: Jul 7, 2026
XXX around 10:30pm I was driving on the expressway about 65mph when the car lost power and turned off without any warning. It immediately shifted into neutral without me shifting gears. I was stranded in the right lane at night with cars driving by. I was extremely nervous I was going to be rear ended. I was able to pull over to the right shoulder on the expressway and then the car wouldn’t star... Read more
Incident date: Jun 19, 2026
Step rails not deploying-almost fell out of vehicle.
Incident date: Jul 5, 2026
Rear passenger coil spring popped out and became lodged in the tire while driving. We were driving on the Whitestone expressway and the car came to a resisted halt. This could have caused severe injury if I had not been in the lane and came to a slowdown to allow a car to merge in front of me. The highway traffic patrol man dislodged the fully intact coil from between the tire and tire well. T... Read more
Incident date: Jul 7, 2026
The contact owns a 2023 Toyota RAV4. The contact stated that while driving at 46 MPH in heavy rain, a warning message indicating that the pre-collision sensor was blocked and needed to be cleared, was displayed temporarily, and the contact continued driving. The contact stated that the vehicle suddenly lost motive power shortly after, and the message "Steering power is low; please contact dealer"... Read more
Incident date: Jul 6, 2026
The contact owns a 2023 Ford Expedition. The contact received notification of NTHSA Campaign Number 26V368000 (Structure); however, the part needed for the recall repair was not yet available. The contact stated that while reaching to pick up a debit card, the center console cup holder chrome plating, which had peeled off and stood upright, sliced the contact's pinky finger on her right hand. The... Read more
1 injured
Incident date: Jul 6, 2026
The seals in the transmission to the drive train have leaked twice now middle of a stop and disabled vehicle , it's not inoperable if you put transmission fluid in it but theres no reason to tear it up as it does work if the seals were corrected.
Incident date: Jul 6, 2026
The seals in the transmission to the drive train have leaked twice now middle of a stop and disabled vehicle , it's not inoperable if you put transmission fluid in it but theres no reason to tear it up as it does work if the seals were corrected.
Incident date: Jul 6, 2026
The seals in the transmission to the drive train have leaked twice now middle of a stop and disabled vehicle , it's not inoperable if you put transmission fluid in it but theres no reason to tear it up as it does work if the seals were corrected.
Incident date: Jun 6, 2026
When my transmission is shifting, it almost stalls about 3-4 times everytime you start off. It is a hard shift that makes it fee like the car suddenly stops then goes back. I have had it happen 3 times that I thought my car died after stopping, making weird noises, then took off like normal. I am waiting for my car to just die as I am driving. The Ford dealership said I need a new transmission. Th... Read more
Incident date: Jun 6, 2026
I contacted a Ford Dealerhip for recall work on XXX. There are multiple outstanding recalls on this VIN, and the dealership refused to make the required repairs. The dealership's name is [XXX] @ 22702 TX-249, Tomball, TX 77375. I have supporting text message correspondence substantiating my claims. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
DODGE
GRAND CARAVAN
(2015) - WHEELS
Jul 6, 2026
Incident date: Jul 1, 2026
Rear steering knuckle and control arm knuckle.my car moves side to side. I have replaced everything in the rear end. I just recently bought this car.
Incident date: Jun 24, 2026
My 2014 Honda CRV 's entire sunroof glass shattered while parked in the sun. You can see from the images I've attached below that was no impact or other cause Please let me know what steps I can take to have the Honda dealership service department repair and address this issue. As of now, the shattered glass has not fallen into the car but I'm scared that it will anytime. I can feel the sharp edg... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jul 6, 2026
Incident date: Jul 5, 2025
While shifting my vehicle from Park, a "Service Transmission" warning message appeared on the dashboard. The warning would illuminate and then disappear, but the vehicle continued to shift into the other gears. At the time the issue occurred, my truck had only 47,000 miles. I brought it to Blasius Chevrolet in [XXX] on XXX, for diagnosis. The dealership determined that the Transmission Control Ass... Read more