Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Oct 17, 2024
Incident date: Sep 1, 2024
The contact owns a 2022 Nissan Leaf. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated which indicated that the VDC sensor had independently activated. The contact stated that the vehicle lost motive power. The contact state... Read more
Incident date: Oct 17, 2007
I purchased my 2019 Ram 1500 in Sept 2018. I have had continuous steering issues since the day of purchase and each time I've complained over the past years nothing has been done by the dealer to address my problem. When the truck is warmed up and you're driving over 50 mph there's a "catch" or spot that seems to have a rough spot when steering to the left. It's fine when turning right, only wh... Read more
Incident date: Oct 1, 2024
My check engine light came on and I got it hooked up to get the code of P0171 - Upon checking it was different things like O2 sensor the Mass Airflow sensor, fuel pump issue etc. I have been having issues with slight hesitation during acceleration, some jerking when slowing down (not hitting the brakes). Now the check engine light was on for one day the next day it was off. I did some research and... Read more
Incident date: Oct 1, 2024
My check engine light came on and I got it hooked up to get the code of P0171 - Upon checking it was different things like O2 sensor the Mass Airflow sensor, fuel pump issue etc. I have been having issues with slight hesitation during acceleration, some jerking when slowing down (not hitting the brakes). Now the check engine light was on for one day the next day it was off. I did some research and... Read more
Incident date: Oct 14, 2024
I am being told that the Cam Phasers need to be replaced. This is a well known issue to Ford. They did a programming adjustment in 2021, and then did replacements only if you had continued issues up until Jan 2023. I have issues now, and they are telling me I am not covered. The cam phasers have been redesigned so they know they installed poorly designed parts originally. This is an almost $4,000 ... Read more
Incident date: Oct 14, 2024
I am being told that the Cam Phasers need to be replaced. This is a well known issue to Ford. They did a programming adjustment in 2021, and then did replacements only if you had continued issues up until Jan 2023. I have issues now, and they are telling me I am not covered. The cam phasers have been redesigned so they know they installed poorly designed parts originally. This is an almost $4,000 ... Read more
DODGE
HORNET PHEV
(2024) - ENGINE
Oct 16, 2024
Incident date: Oct 16, 2024
Engine has serious recall that I was not made aware of during purchase. My car has been burning oil and the engine has been on. I've taken out to several local mechanics who said "these model Hyundai's burn oil once they are over 100,000 miles" and that I would just need more frequent oil changes. I was also told the engine light was either an old code being thrown, or the pump valve, but nothin... Read more
DODGE
CHALLENGER
(2023) - SEATS
Oct 16, 2024
Incident date: Apr 7, 2024
car has a passenger safety restraint fault, got quote to replace a sensor for $455 parts and labor. when reading online, this appears to be a common failure in these vehicles and if you don't get repaired, air bags / seat belt restraint may not work properly. seems like should be a recall for this.
DODGE
CHALLENGER
(2023) - SEAT BELTS
Oct 16, 2024
Incident date: Apr 7, 2024
car has a passenger safety restraint fault, got quote to replace a sensor for $455 parts and labor. when reading online, this appears to be a common failure in these vehicles and if you don't get repaired, air bags / seat belt restraint may not work properly. seems like should be a recall for this.
Incident date: Oct 15, 2024
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at 55 MPH, she noticed in the rearview mirror that her steel chainsaw was hanging from the vehicle and pulled over to the right side of the road. Once outside the vehicle, she noticed the tailgate opened independently. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number:... Read more
Incident date: Oct 15, 2024
Two of my three 2019 Tacoma’s drivers side door hinges broke clean off the door frame.
Incident date: Oct 15, 2024
Two of my three 2019 Tacoma’s drivers side door hinges broke clean off the door frame.
Incident date: Oct 10, 2024
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle went into idle, with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the engine's cylinders which caused the engine to fail. The contac... Read more
Incident date: Oct 15, 2020
The rear subframe has plastic "stone guards" to protect the frame from being damaged in off-road conditions. Where these stone guards are attached, the subframe has rotted/rusted large holes. Water and salt from winter seasons can get trapped behind these guards. A subframe on a vehicle at this age should NOT have complete holes rotted through. Let alone a vehicle brand such as Audi, known for qua... Read more
Incident date: Oct 15, 2020
Vehicle was well maintained and only drive it around 10,000 miles per year or less. Had no issues or warning signs, my truck just bogged down while going 65mph on the highway. By the time I pulled over and cut it off I checked all fluids and tried to turn it over again, all you hear is a heavy knocking sound like the engine was struggling. Took it to a mechanic shop and found out it had a broken c... Read more
Incident date: Oct 14, 2024
Recall on my Lexus tx, where originally I was working with the dealership until a remedy was established but it’s been 4 months and still nothing. Then the Lexus of Orlando dealership has lied and treated me like crap because I don’t feel safe in a car that has a high ticket price. Refusing to do anything to help me get out of the car with statements such as”you’re going to have to eat the... Read more
DODGE
GRAND CARAVAN
(2017) - FUEL/PROPULSION SYSTEM
Oct 14, 2024
Incident date: Oct 14, 2024
Replacement for fuel pump unavailable. Issue not able to be resolved timely. I'm on a waitlist for the replacement part indefinitely (coming up on 1 year since recall was announced).
Incident date: Oct 9, 2024
Driving in hybrid mode at approximately 50 mph in moderate traffic. experienced sudden loss of power and decelerated immediately to <5 mph nearly resulting in rear end collision from following truck. navigated traffic at <5 mph and pulled into parking lot. Warning lights included -Service charging system -Check Engine -Battery Warning -Plug Status Fault -Torque Limited Warning Shut down vehicle a... Read more
Incident date: Oct 9, 2024
Check engine light came on while idling. "Eyesight" tech turned off along with certain associated safety features. Next day, vehicle struggled to ignite. Came to a complete stop at an intersection, released brake, stepped on gas, and the car rolled forward as if in neutral and bucked up and down like a rodeo bull.
Incident date: Oct 9, 2024
Check engine light came on while idling. "Eyesight" tech turned off along with certain associated safety features. Next day, vehicle struggled to ignite. Came to a complete stop at an intersection, released brake, stepped on gas, and the car rolled forward as if in neutral and bucked up and down like a rodeo bull.
Incident date: Oct 7, 2024
On the morning of 10/09/2024, I started my 2019 Dodge Durango and exited the vehicle, after 2 minutes the entire interior of the vehicle was engulfed in flames. The drivers side seat warmer appears to have malfunctioned causing the vehicle to set of fire, including glass break, paint peeling and interior burning
Fire
Incident date: Oct 14, 2024
Bought car like this not sure what happened. It’s a 2011 Toyota Camry LE
Incident date: Oct 14, 2024
Bought car like this not sure what happened. It’s a 2011 Toyota Camry LE
Incident date: Oct 14, 2024
Intermittent ABS/Traction control light despite new ABS module and service at dealer. During heavy braking the Traction control does not function properly, causing unsafe driving conditions for myself and other motor vehicles on the road. Chrysler/Mopar have failed to address the issue.
Incident date: Aug 28, 2024
While driving out of a parking lot, my power steering stopped working and I had to regain control to manually steer the vehicle. After stopping and turning off the engine to check the serpentine belt, the power steering came back on, but the lane departure assist function was no longer working. It appears to be the same problem that some of the 2015 and other GMC Canyon models had. Took it to my G... Read more
Incident date: Oct 10, 2024
My family's 2017 Honda CR-V has been experiencing a persistent issue where multiple dashboard warning lights—such as lane mitigation, brake, ABS, check engine, check brakes, TPMS, and traction control—consistently appear whenever the vehicle is started. Initially intermittent, these alerts are now continuous, directly impacting the car's safety, particularly with traction control entirely disa... Read more
Incident date: Oct 10, 2024
My brake light switch keeps going out which makes it to where my brake lights are on until i press on the brakes then the brake light goes off. i have a 06 G6. i have had it replaced two times and it went out again. has anyone had this problem and what can i do to make sure it doesnt keep going out. my mechanic says its the way it is designed but this has happened 3 times in three months!
Incident date: Oct 10, 2024
My name is [XXX] I have 2013 bmw 328i that has a safety recall Vin [XXX] CAMPAIGN ID: 24V608000 Engine coolant pump problem It’s been 4 months with no help from bmw .I contacted the dealer and they said there’s nothing they could do right now, but I believe its causing the part not to work anymore and it’s causing other problems that’s related to this issue. I will have to hire an at... Read more
Incident date: Sep 9, 2024
Within first two months of ownership of new F-150 Lightning, we found the windshield is covered by or contains in its lamination far too many tiny bright dots, specks, or tiny pin point bubbles (say, on average, less than 1/4" apart) that appear and cause glare when the sun shines almost directly through them. This glare from the tiny defects makes it hard to see the full road, especially when th... Read more
Incident date: Sep 9, 2024
Got an Advanced Trac warning on my dashboard. Lost my AWD traction control forward collision assist. Took it to my service station. They did a diagnostic testing and told me it could be a power train problem and may be covered under warranty and recommended that I take it to the Ford dealership because this appears to be a common problem with Ford Escapes. They also told me that my shocks are star... Read more
Incident date: Oct 21, 2021
All FOUR Goodyear Exhilarate tires cracked and separated from the sidewall on the interior side of the tire. i have one of the four tired saved and available for inspection. With the tire separating at the bead and sidewall on the interior side completely away from the butyl liner inside of the tire, it was a mere miracle that the car actually made it to the repair shop without blowing out, causin... Read more
Incident date: Oct 21, 2021
All FOUR Goodyear Exhilarate tires cracked and separated from the sidewall on the interior side of the tire. i have one of the four tired saved and available for inspection. With the tire separating at the bead and sidewall on the interior side completely away from the butyl liner inside of the tire, it was a mere miracle that the car actually made it to the repair shop without blowing out, causin... Read more
Incident date: Oct 21, 2021
All FOUR Goodyear Exhilarate tires cracked and separated from the sidewall on the interior side of the tire. i have one of the four tired saved and available for inspection. With the tire separating at the bead and sidewall on the interior side completely away from the butyl liner inside of the tire, it was a mere miracle that the car actually made it to the repair shop without blowing out, causin... Read more
DODGE
GRAND CARAVAN
(2016) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 12, 2024
Incident date: Oct 12, 2024
When driving a warning sign came on saying stop safely your vehicle will shut off soon. When driving another time the vehicle shut off completely while driving and then came back on.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Oct 12, 2024
Incident date: Oct 12, 2024
When driving a warning sign came on saying stop safely your vehicle will shut off soon. When driving another time the vehicle shut off completely while driving and then came back on.
DODGE
GRAND CARAVAN
(2010) - STEERING
Oct 12, 2024
Incident date: Oct 11, 2024
The Forward Collision Assist would intermittently disable during driving. The Lane Keeping Assist light illuminated and would not allow me to disable it causing the vehicle to drive straight only and to make left or right turns extremely hard to turn the vehicle. This incident occurred on [XXX] and was dropped off at Johnson Hyundai in Wake Forest on that date. After a week of no contact of a diag... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Oct 11, 2024
Incident date: Oct 11, 2024
The vehicle has the known cam phaser issue commonly reported on 3.5L Ecoboost engines. It is a known problem, that the dealership is so aware of they were able to provide a repair quote on the spot. The engine had less than 50,000 miles when the issue was first discovered. The safety issue is the engine failing while driving could place someone in an unsafe situation depending on how and when it f... Read more
DODGE
GRAND CARAVAN
(2010) - STRUCTURE:BODY
Oct 11, 2024
Incident date: Jan 5, 2024
The passenger seating area is contained within a slide out of the motorhome. This slide out crept out roughly two inches during 4 hours of travel. This indicates the slide out was not secured in place. This also makes the motorhome wider and the slide out could continue to move out. There are not warnings or other indicators that this situation existed. The slide out creep is a known issue by... Read more
DODGE
GRAND CARAVAN
(2010) - ENGINE
Oct 11, 2024
Incident date: Jul 27, 2023
Service engine light came on, it was taken to an independent service center. The code was a "misfire" to cylinder 3. When the spark plug was removed, it was wet with coolant. This means coolant is in my engine which can cause irreparable damage to my engine. It is over $9k for me to fix. This is a devastating design flaw. Also, the backup camera freezes, and the backup warning sytem stops when the... Read more
DODGE
GRAND CARAVAN
(2014) - VEHICLE SPEED CONTROL
Oct 11, 2024
Incident date: Oct 8, 2024
The contact owns a 2013 Ford Escape. The contact stated that immediately after driving into a parking space and stopping, the vehicle suddenly experienced unintended acceleration and drove forward over a median curb before crashing into another parked vehicle. During the incident, no injuries were reported and no police report was filed. The vehicle was driven to the home and later towed to the co... Read more
Crash
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Oct 11, 2024
Incident date: Jun 5, 2024
The contact owns a 2019 Ford Edge. The contact stated that after shifting the gear selector to reverse, the vehicle abruptly lurched backwards. Later, while driving at highway speeds, the vehicle lurched forward while changing gear and while decelerating. Additionally, while depressing the brake pedal to stop, the vehicle lurched forward. The vehicle was taken to the local dealer who discovered me... Read more
Incident date: Oct 11, 2024
Engine oil cooler/filter housing. Developed oil leak by being placed under manifold. Took it to dealer, Flow, confirmed bad oil leak in item mentioned. They replaced the mentioned part. Bad oil leaks can cause engine fire. Not sure it is available for view at dealer. Cost was over $1300. Mileage was about 93000.
DODGE
GRAND CARAVAN
(2019) - ENGINE AND ENGINE COOLING
Oct 11, 2024
Incident date: Dec 1, 2023
The contact owns a 2014 Ford Escape. The contact stated that the low coolant level warning light was illuminated. The contact stated that coolant was added approximately every 7 days. The vehicle was taken to the dealer where it was diagnosed and repaired; however, the contact was unaware of the diagnostic result or what repair was performed. The contact stated that the failure recurred 9-months a... Read more
Incident date: Oct 4, 2024
This case results from the malfunctioning trailer brake ECU on 2018-2019 Tundras. There is a Toyota service bulletin T-SB-0036-19, which specifies an updated controller to replace the defective model. Part # : Original 89547-0C020 Update/replacement 89547-0C060 Toyota will not replace this defective part outside of the original warranty period despite the issuance of an updated replacement part... Read more
DODGE
GRAND CARAVAN
(2017) - FORWARD COLLISION AVOIDANCE: WARNINGS
Oct 10, 2024
Incident date: Oct 3, 2024
Multipurpose camera failure. Warnings appeared upon failure after being parked in the shade on a moderately warm day ~80 degrees. Warnings with chimes reappear after being cleared, causing distraction while driving. Safety systems are inoperable without expensive camera replacement. Systems disabled as a result include Adaptive Cruise Control, Collision Mitigation System, Lane Keeping Assist, Road... Read more
Incident date: Mar 14, 2024
At least 4 times in the past 1.5 years, my car has given the message “propulsion power is reduced” at random times. Each time after receiving this message, the car engine begins making a loud noise and the acceleration is greatly reduced, forcing me to drive at a slower speed until the message goes away. The most recent time it happened, in Aug 2024, it was late at night in an area with little... Read more
Incident date: Nov 1, 2022
The contact owns a 2013 Ford F-150. The contact stated while driving approximately 40 MPH, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to a transmission specialist to be diagnosed and the contact was informed that the lead frame needed to be replaced. The local dealer was contacted, and the contact was advised to take the vehicle to a transmi... Read more
Incident date: Oct 2, 2024
My 2018 RDX has started to jerk when I stop and then restart. I have noticed some hesitation and a bit of jerky driving but today it was very noticeable. I could barely go above 40 miles an hour after I started driving after a stop light and the car was very jerky. It seems to be either a fuel pump or transmission issue. I am going to check with the RDX dealership where I bought the car in 201... Read more
Incident date: Oct 2, 2024
The contact owns a 2021 Cadillac Escalade ESV. The contact stated while driving approximately 40 MPH, the vehicle suddenly lost automotive power and decelerated before stalling. The vehicle was unable to be restarted and was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 25,000.
Incident date: Oct 2, 2024
The contact owns a 2021 Cadillac Escalade ESV. The contact stated while driving approximately 40 MPH, the vehicle suddenly lost automotive power and decelerated before stalling. The vehicle was unable to be restarted and was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 25,000.