Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
CHALLENGER
(2016) — POWER TRAIN
Aug 8, 2024
Incident date: Mar 1, 2023
I had a recall fixed at dodge for PCM since then service power steering comes on and the steering wheel locks up sometimes I'm driving and it seizes up it started at 37000 miles And when my extended warranty was up 3yr manufacture 6 yr extended warranty but since we purchased it in the beginning the warranty overlapped not fair since I should have had 9 yrs now I can't even drive my car more than ... Read more
DODGE
GRAND CARAVAN
(2014) — POWER TRAIN
Aug 8, 2024
Incident date: Aug 6, 2024
The contact owns a 2019 Chrysler Pacifica. The contact stated that the START/STOP sensor light was continually illuminated. While at a red traffic light, the vehicle independently shifted to park(P) and shut off. The vehicle was restarted and placed in drive(D). The vehicle was taken to an unknown local dealer, where it was diagnosed that the START/STOP battery needed to be replaced. The vehicle w... Read more
DODGE
GRAND CARAVAN
(2014) — ELECTRICAL SYSTEM
Aug 8, 2024
Incident date: Aug 6, 2024
The contact owns a 2019 Chrysler Pacifica. The contact stated that the START/STOP sensor light was continually illuminated. While at a red traffic light, the vehicle independently shifted to park(P) and shut off. The vehicle was restarted and placed in drive(D). The vehicle was taken to an unknown local dealer, where it was diagnosed that the START/STOP battery needed to be replaced. The vehicle w... Read more
DODGE
GRAND CARAVAN
(2016) — ENGINE
Aug 8, 2024
Incident date: Jul 18, 2024
Purchased vehicle in march 2024 it went thru emission inspection in 2022 after failing it passed second time . I go for inspection and it fails emission test again just passed two years later. After doing my research Positive Crankcase Ventilation System seems to be a very common problem. It also cost 2000 to fix. Appreciate you time thank you
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Aug 8, 2024
Incident date: Jul 18, 2024
See attached document for complaint
Incident date: Aug 2, 2024
The main head unit display (8") that controls the climate, audio and other control functions as well as the backup camera video feed is poorly made and subject to rapid delamination at edges and center. We reported and showed this problem to a Subaru dealer multiple times in past and they simply indicated it as 'temporary moisture' yet it is NOT moisture related and a design/manufacturing flaw. ... Read more
Incident date: Jul 29, 2024
See attached document for complaint
Incident date: Jul 30, 2024
We have owned the ID.4 for there years and have had to put up with many recall issues that seam to take years in order to be resolved, it took VW over a year to resolve the random door opening issues, the car still sends messages the it is opening and closing the doors indiscriminately (at any time of the night or day). Now the infotainment screen started showing multiple errors, apple CarPlay wor... Read more
Incident date: Jul 30, 2024
We have owned the ID.4 for there years and have had to put up with many recall issues that seam to take years in order to be resolved, it took VW over a year to resolve the random door opening issues, the car still sends messages the it is opening and closing the doors indiscriminately (at any time of the night or day). Now the infotainment screen started showing multiple errors, apple CarPlay wor... Read more
DODGE
GRAND CARAVAN
(2018) — STEERING
Aug 7, 2024
Incident date: Apr 12, 2023
Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s... Read more
DODGE
GRAND CARAVAN
(2018) — FORWARD COLLISION AVOIDANCE: WARNINGS
Aug 7, 2024
Incident date: Apr 12, 2023
Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s... Read more
DODGE
GRAND CARAVAN
(2018) — ELECTRICAL SYSTEM
Aug 7, 2024
Incident date: Apr 12, 2023
The left sliding door of the van has an issue which started immediately after my last service more than a year ago (Around april 12, 2023) at Glendale CA Dodge. Initially the door wouldnt unlock and lock. I reported it to them but got no response. I had to manually unlock and lock to make it work and fixed the issue. Since then, it makes a lod buzzing noise whenever it's locked and unlocked. So, t... Read more
Incident date: Aug 4, 2024
My brake boosters failed causing me to not be able to stop adequately. The brakes would not fully compress.
Incident date: Aug 4, 2024
The contact owns a 2023 Kia K5. The contact stated while making a turn from a complete stop, the check engine warning light and several other unknown warning lights illuminated. The message "A possible condition with your engine control system has been detected" was displayed on the infotainment screen display. The accelerator pedal was depressed, but the vehicle failed to respond as needed. The c... Read more
Incident date: Jul 21, 2024
The contact owns a 2017 Ram 5500. The contact stated that on several occasions while turned on the vehicle shut off and would not restart. The contact stated that the fuel fuse was replaced at the residence by an independent mechanic but the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed that the TIPM needed to be replaced. The vehicle was not repaired. The manufactur... Read more
Incident date: Jul 28, 2024
1.The carpet around the floor mats on the driver’s side is becoming loose. On inspection from the dealership, the carpet was cut too short when the manufacturer assembled the vehicle. 2.At this rate, if the integrity of the carpet continues failing, it may cause instability around the acceleration and braking pedals leading to sudden and unintentional acceleration or braking. 3.Yes, by local d... Read more
DODGE
GRAND CARAVAN
(2018) — ELECTRICAL SYSTEM
Aug 5, 2024
Incident date: Jul 15, 2024
I have a 2020 Ford Escape that was not included in the recall 20C19/20V575, however my vehicle has been having the issue. Ford dealerships and the Ford customer support were not helpful and said they couldn't fix the issue since my specific vehicle was not included in the recall, even though my vehicle is having the same issue. They directed me to file a complaint here in order to be added to the ... Read more
DODGE
GRAND CARAVAN
(2018) — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Aug 5, 2024
Incident date: Jul 15, 2024
I have a 2020 Ford Escape that was not included in the recall 20C19/20V575, however my vehicle has been having the issue. Ford dealerships and the Ford customer support were not helpful and said they couldn't fix the issue since my specific vehicle was not included in the recall, even though my vehicle is having the same issue. They directed me to file a complaint here in order to be added to the ... Read more
DODGE
GRAND CARAVAN
(2018) — VEHICLE SPEED CONTROL
Aug 5, 2024
Incident date: Jul 15, 2024
Keep getting cylinder 2 missfire code I have changed everything it saids, I see this is a on going issue for years that people have reported yet its still not fixed and is costing us money because dodge don't want to take responsibility for thier mess up.
Incident date: Aug 5, 2024
The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 60 MP... Read more
Incident date: Aug 4, 2024
DRIVING AT 45MPH OPEN HIGHWAY MANY PROBLEMS START APPEARING ON DRIVERS SCREEN ,BRAKINGSYSTEM, PROBLEMS WITH ALL SAFTY SYSTEMS, COMPUTER POSTING ALL KINDS OF PROBLEMS , ENGINESHAKING WOULD NOT ACCELERATE. CAR TOWED TO DEALER ON FRIDAY 8/2 AS OF 8/5 12 NOON IT IS STILL AT DEALER , MORRISTOWN TN HONDA FORTUNATELY A SFE PLACE TO PULL OUT OF RD WAS AVAILABLE NO EARLY WARNING OF ANYTHING. HAVE NO KNOW... Read more
Incident date: Aug 4, 2024
The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool conf... Read more
Incident date: Aug 4, 2024
On [XXX], I was driving on [XXX] south getting ready to turn left when the car wouldn't move. It just stopped. It would shift into reverse and drive but it wouldn't move in either direction. I had it towed to Batesville, MS Ford dealership. Their assessment was that the part that was causing the problem wasn't the part in the recall. I don't believe that to be true. My car is still not repaired... Read more
Incident date: Jul 19, 2024
The contact's spouse owns a 2021 Ford Explorer. The contact stated that while driving at approximately 68 MPH, the L-trim retaining strip detached from the driver's side door. The vehicle was taken to the residence. The vehicle was then taken to a dealer where it was diagnosed that the L-trim molding and the retaining strip needed to be replaced. The vehicle was not repaired. The manufacturer was ... Read more
Incident date: Jul 19, 2024
I woke up Sunday morning to find the rear window on my 2022 Acura RDX to be shattered. Nothing impacted the window to cause it to be shattered. My understanding is this is a known problem with this vehicle.
Incident date: Jul 19, 2024
Door locks Doors remain locked or unlocked. Key fob will not unlock or lock doors. Panel will not unlock or locked doors
Incident date: Jul 3, 2024
On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed ... Read more
Incident date: Jul 3, 2024
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more
Incident date: Aug 4, 2024
’ve replaced the catalytic converter two times , the check engine light is on so it says I need another catalytic converter, that was in June 2024. The car was at the shop yesterday, needs catalytic converter and oil is pooling all throughout the car , fumes from the exhaust are coming back into the car which makes me physically ill. The engine revs and slows down by itself, it goes through oil ... Read more
Incident date: Aug 4, 2024
The multi-information display screen in the instrument cluster continues to malfunction constantly. The screen will either flicker and go in and out or not display entirely. The screen outage can last long periods of time, sometimes weeks before displaying properly again. The following important information can not be retrieved including the odometer, fuel gauge, Engine oil life, and clock among... Read more
DODGE
GRAND CARAVAN
(2013) — UNKNOWN OR OTHER
Aug 4, 2024
Incident date: May 30, 2024
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck.... Read more
Incident date: Jul 21, 2024
The trunk randomly pops open at random times. From the vehicle to being parked or driving down the highway. Multiple mechanics as well as Ford have stated they are unable to locate any problems. Once it is popped it takes 30-45 seconds for the clipping to stop before the trunk will close again. Often it will immediately re open and I have to go through this cycle 3-4 times before it stays closed u... Read more
Incident date: Feb 6, 2023
Constant coolant leak and not sure where the coolant is going. Have replaced the reservior, valve cover gasket, cylinder head and valves, coolant level bottle sensor, coolant thermostat, and engine coolant temperature sensor. Check engine light is still on and Coolant is still leaking and engine overheating. Can't find where the leakage is and there is no visible evidence on the floor of the ga... Read more
Incident date: Jul 31, 2024
Constant coolant leak and not sure where the coolant is going. Have replaced the reservior, valve cover gasket, cylinder head and valves, coolant level bottle sensor, coolant thermostat, and engine coolant temperature sensor. Check engine light is still on and Coolant is still leaking and engine overheating. Can't find where the leakage is and there is no visible evidence on the floor of the ga... Read more
Incident date: Aug 2, 2024
COOLANT LEAKAGE INTO THE CYLINDER BORES CAUSING ENGINE DAMAGE AND COULD LEAD TO ENGINE FIRE. THIS ISSUE IS UNDER A CLASS ACTION LAWSUIT IN THE STATE OF CALIFORNIA CURRENTLY. MANY EMPLOYEES I SPOKE WITH IN THE FORD SERVICE DEPT AND FORD CUSTOMER CARE STATED THAT THIS IS A KNOWN ISSUE THAT THEY ARE ONLY FIXING THIS ISSUE ON VEHICLES THROUGH 84K MILES. I WAS SOLD THIS CAR IN JULY 2022, THE LAWSUIT F... Read more
Incident date: Aug 1, 2024
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the contact noticed white smoke coming from the exhaust pipe. In addition, the contact stated that when the vehicle was started, there was a rumbling sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion. The contact was informed that th... Read more
Incident date: Jul 1, 2024
The contact owns a 2019 Hyundai Tucson. The contact stated while driving 50 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The contact stated that upon turning off and restarting the vehicle, the check engine warning light remained illuminated. The contact activated the hazard lights and drove to the residen... Read more
DODGE
CHALLENGER
(2023) — ENGINE
Aug 2, 2024
Incident date: Jul 1, 2024
Everything malfunctioned lights flickering and glitching all over the dashboard, fuel rail pressure too low, in tank fuel pump has internal failure.
Incident date: Jul 22, 2024
On July 29, 2024, my 2012 Hyundai Sonata Hybrid was parked in our driveway. About 10 minutes later an engine fire started that consumed the car. The local Fire Departmemt put out the fire but the car was totaled. The fire also destroyed a storage shed and some windows were damaged. The car was taken to the Hyundai Dealer for servicing when the engine light came on on March of 2024. The car was l... Read more
Fire
Incident date: Aug 1, 2024
The contact owns a 2014 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacture... Read more
Incident date: Aug 1, 2024
The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exper... Read more
Incident date: Aug 1, 2024
My car has an extremely bad rough idle. I’ve had an alignment done, new tires, new spark plugs. I’ve done so much work to this car. I have done some extremely deep research and it is a VERY common issue in the 2013 Dodge dart. One thing I also read, is it could be caused due to all of the ground point nuts being painted over, not creating a strong circuit for the ground. That should be a recal... Read more
Incident date: Aug 1, 2024
While driving vehicle down the road, steering locked up. Vehicle was taken to the dealer and diagnosed as a bad rack and pinion. This vehicle has 84,000 miles and should not already have issues with the rack and pinion. This incident, could have put my family and many other people's lives/vehicles at risk.
Incident date: Aug 1, 2024
The contact owns a 2015 Nissan Altima. The contact stated while driving at approximately 65 MPH, the vehicle hood was opened by the slipstream and opened beyond the hinge's normal open position. The contact stated that the hood was damaged, and the windshield was cracked. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a body shop and the vehicle was... Read more
Incident date: Aug 1, 2024
We've owned this vehiclenot even 4 years. It had an engine recall that it was part of. It says it was repaired, however it never recieved a new engine. Now I just spent $9,000+ to replace the entire engine because of the exact issue of the recall: metal fragments in the engine. Why did I pay for this recall problem? Did dodge replace the engine during the recall? Paperwork says no, but ... Read more
Incident date: Jun 15, 2023
While towing a travel trailer the 7 blade tow wiring harness failed. Harness shorted out melding the connection and blowing replaceable fusible link (PN 24 370-C9906). Main wiring harness plug end melted and could have cause a fire.
Incident date: Jun 15, 2023
While towing a travel trailer the 7 blade tow wiring harness failed. Harness shorted out melding the connection and blowing replaceable fusible link (PN 24 370-C9906). Main wiring harness plug end melted and could have cause a fire.
Incident date: Aug 1, 2024
Reported fuel gauge problem previously in electrical category. Fuel gauge will reset itself to full without filling the gas tank. This has happened on 3 occasions with only 1000 miles on the vehicle. Have been to the dealership on several occasions with no permanent solution so far. First attempt at fix was to reprogram the combination meter and the gauge did accurately show the full level. Howeve... Read more
Incident date: Jul 24, 2024
I had called Toyota colonial dealership in Milford CT. After briefly speaking with the service representative, he advised that it’s most likely the engine coolant bypass valve. He said that it is common with my car models. I did some extra research and found out that many others were having the same issue from only having the car for a few years.