Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Feb 3, 2025
Two recurring issues that happen at the same time. The auto stop/start feature stops working. Error message "Stop/Start Unavailable Service Stop/Start System" is displayed. If this were to happen at a traffic light, the failure to restart the vehicle could cause accidents. At the same time, the door locks become inoperative in one of several ways. They may not unlock by using the in-car button on ... Read more
Incident date: Dec 2, 2024
When downshifting from 7th to 6th gear it jerks hard and fluid and everything seems ok
Incident date: Feb 1, 2025
Received notice from Honda about recall contacted local dealership where vehicle was purchased. Waited one month for appointment to repair the recall but was told the night before the part was not available. Waited another 30 days contacted dealership was told unknown when parts would be available to repair recall would send a letter which as of this dat I have not received,
Incident date: Jan 1, 2024
I was traveling on a two lane road at about 50mph and the car applied full strength regenerative braking without warning, quickly slowing down to about 40mph when I took over the throttle. I can’t remember if I was using adaptive cruise control but I believe I was. No other beeps or alerts were present (as with AEB events). There was NO other traffic present and it was middle of the afternoon wi... Read more
Incident date: Jan 1, 2024
I was traveling on a two lane road at about 50mph and the car applied full strength regenerative braking without warning, quickly slowing down to about 40mph when I took over the throttle. I can’t remember if I was using adaptive cruise control but I believe I was. No other beeps or alerts were present (as with AEB events). There was NO other traffic present and it was middle of the afternoon wi... Read more
Incident date: Jan 1, 2024
The component that is malfunctioning is the LCD dash screen that contains all of the dash indicators (Speed, RPM, gear indicator, etc.). The issue is that without warning, different colored lines flash across the screen. It is distracting and I am quite worried that if the screen goes out, I will not know how fast I am going, and I won't be able to see any of the dash indicators related to the sys... Read more
Incident date: Jan 31, 2025
Cameras stopped working and getting message “camera temporarily not available”. But does not appear to be temporary. Lots of discussion of this issue on message boards but nothing from Volvo.
Incident date: Jan 31, 2025
My electrical power steering is going out. A “power steering” flashes on my dash. I turn off my car and turn it back on and is able to be steered. However, my steering wheel read only moves/jiggles on its on at idle and in park. When I drive I feel the steering wheel jiggling on it’s on requiring to constantly correct so I stay in the lines.
Incident date: Jan 31, 2025
My electrical power steering is going out. A “power steering” flashes on my dash. I turn off my car and turn it back on and is able to be steered. However, my steering wheel read only moves/jiggles on its on at idle and in park. When I drive I feel the steering wheel jiggling on it’s on requiring to constantly correct so I stay in the lines.
Incident date: Aug 15, 2023
The vehicle was dropped off on 12/26/24 at Planet Ford to have 2 recalls fixed. One being the electric power steering and the other being the fuel delivery module flange. A loaner vehicle was asked for, but not provided. The dealer said to contact Ford, and Ford said it was up to the dealer to provide that or rental assistance. The service personnel said after a few weeks and talking to Ford engin... Read more
Incident date: Aug 15, 2023
THERE IS NO OPTION TO TURN OFF THE "CONSIDER TAKING A BREAK" WARNING. IT GOES OFF SEVERAL TIMES IN LONG ROADTRIPS. REQUESTING AN UPDATE SO WE CAN TURN THAT OFF BECAUSE ITS REALLY DISTRACTING TO HAVE IT POP EVERY 10 MIN!!!!
Incident date: Oct 16, 2020
2019 Chevrolet Traverse shows a message saying it's not in park even when the shifter is in the park position and the truck won't shut off. Shift to park issue.
Incident date: Feb 29, 2024
on [XXX] I was driving home with my wife & [XXX] baby, in what I would describe as standard wintery mix of weather - rain, but not yet cold enough to be snow. My 2019 CRV EX-L alerts me of the following message: "Some Driver Assist Systems Cannot Operate: Radar Obstructed" As I've had this car for years, I've seen this message pop before, but as I had no plans of using any Driver Assist feature... Read more
Incident date: Feb 29, 2024
I folded my rear seats down to gain more cargo area room, upon unloading my cargo, I proceeded to fold up my rear seats. Both rear seats folded up and locked, except the driver's side rear seat locked into position but would recline backwards and not stay locked. I have owned this vehicle for seven years and have only had passengers in the rear about a dozen times, and to my knowledge never used t... Read more
Incident date: Jan 1, 2024
My car which is FWD, not AWD, is exhibiting the same behavior that the recall for the AWD Equinox has. With Adaptive Cruise engaged the car does not slow down or brake when approaching vehicles in front of it. I have to intervene and apply the brakes to prevent hitting the vehicle in front. Also, with ACC on the vehicle will accelerate on its own. I have to intervene to slow the vehicle down. ... Read more
DODGE
GRAND CARAVAN
(2010) - HYBRID PROPULSION SYSTEM
Jan 30, 2025
Incident date: Jan 30, 2025
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V538000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The ... Read more
DODGE
GRAND CARAVAN
(2010) - ELECTRICAL SYSTEM
Jan 30, 2025
Incident date: Jan 30, 2025
something shorted on or behind the dash on the drivers side and caught fire
Fire
DODGE
GRAND CARAVAN
(2010) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
Jan 30, 2025
Incident date: Jan 30, 2025
The contact owns a 2018 GMC Sierra 1500. The contact stated while driving approximately 35 MPH with the rear window defroster activated, there was a burning rubber odor inside the cabin of the vehicle and there was smoke coming from the rear window area. While inspecting the rear window the contact discovered that the rear window connector cover had melted, and the wire connections were a burning ... Read more
DODGE
GRAND CARAVAN
(2010) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Jan 30, 2025
Incident date: Jan 30, 2025
The contact owns a 2018 GMC Sierra 1500. The contact stated while driving approximately 35 MPH with the rear window defroster activated, there was a burning rubber odor inside the cabin of the vehicle and there was smoke coming from the rear window area. While inspecting the rear window the contact discovered that the rear window connector cover had melted, and the wire connections were a burning ... Read more
DODGE
GRAND CARAVAN
(2010) - AIR BAGS
Jan 30, 2025
Incident date: Jan 30, 2025
The contact owns a 2010 Dodge Caravan. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were ... Read more
DODGE
GRAND CARAVAN
(2010) - STEERING
Jan 30, 2025
Incident date: Jan 30, 2025
The contact owns a 2010 Dodge Caravan. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were ... Read more
Incident date: Jan 29, 2025
failed piston wrist pins from early production of mercedes w205 c300. The issue was diagnosed by mercedes of manhattan and could not provide me a fix. Stated that the issue is common with the vehicle and it does not warrant a recall for this issue. i believe its a safety issue and my vehicle only has 60K miles
Incident date: Jan 29, 2025
55,000 miles and start the car it shakes and engine light comes on. My plugin said misfired cylinder so we Take it to Apple ford in maplewood, mn and they say it has coolant in engine cylinders and need to replace the engine for about $7500 and it’s not drivable they said. Internet has many lists of this complaint for my engine but still no recall. I’ve had it parked since waiting.
Incident date: Jan 29, 2025
55,000 miles and start the car it shakes and engine light comes on. My plugin said misfired cylinder so we Take it to Apple ford in maplewood, mn and they say it has coolant in engine cylinders and need to replace the engine for about $7500 and it’s not drivable they said. Internet has many lists of this complaint for my engine but still no recall. I’ve had it parked since waiting.
Incident date: Jan 29, 2025
An Electrical Malfunction has caused several safety issues causing the car engine to idle and have "drive system malfunction" The warning system being displays on the dashboard has show not only cooling issues but issues relating to the brakes and overall engine making the car unsafe to drive. The Audi Pre-sense system engages the brakes while driving a varies fast speeds usually while on the hig... Read more
Incident date: Mar 30, 2024
The contact owns a 2023 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (STEERING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
Incident date: Jan 28, 2025
The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. ... Read more
DODGE
GRAND CARAVAN
(2018) - ENGINE
Jan 29, 2025
Incident date: Jan 29, 2025
The evaporative emissions system failure involving the purge valve and vapor canister purge valve is a recurrent issue on this car and has been reported by hundreds if not thousand of bronco sport owners. All recall for 1.5L and I am sure the badlands have the same parks and is not included in the recall. less than 60,00o mile with a check engine light on. The safety issue that arises from thi... Read more
DODGE
CHALLENGER
(2016) - POWER TRAIN
Jan 28, 2025
Incident date: Dec 25, 2024
I was driving on an expressway in Chicago heading to work at 5am on [XXX] morning. While driving my engine shutdown and I lost engine power to my vehicle while doing 70mph. There was no warning, no warning lamps and no noise to indicate there was any issues. The vehicle just died while I was driving. I had to coast to the shoulder with traffic all around me. Luckily I was able to avoid other vehic... Read more
DODGE
CHALLENGER
(2017) - ELECTRICAL SYSTEM
Jan 28, 2025
Incident date: Dec 18, 2024
Vehicle Purchase Statement – Top Tier Auto I, [XXX] , purchased a vehicle from Top Tier Auto on [XXX]. The vehicle details are as follows: VIN: [XXX] Warranty: 30-day coverage for the transmission and engine After owning the vehicle for only 15 minutes, I entered the freeway, and the car began to shake violently. Shortly after, a gentleman driving behind me alerted me that sparks and fire wer... Read more
Fire
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jan 28, 2025
Incident date: Jan 9, 2024
Our vehicle experiences loss of motive power as well as a complete disconnect from the battery. All diagnostics have shown that physical battery connections are good. We have been left on the side of the road with the inability to drive the vehicle above 20 mph. It is extremely dangerous when moving through an intersection or driving on the highway. We get a sudden warning lamp of a battery, char... Read more
Incident date: Jan 28, 2025
There currently exists a recall (24T-009) on the Continental ProContact GX AO 255/35R19 96H XL tire which was the OEM tire on some MY21+ Audi A4/A5s. The recall was the result of the compound used on the inner and outer edges improperly dissipating heat, resulting in premature wear, and belt breakage. I have a 2023 Audi A4, [XXX] which has the OE Continental ProContact GX AO 245/40R18 97H XL on it... Read more
Incident date: Feb 22, 2022
The contact owns a 2019 Jeep Cherokee. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before surging forward and accelerating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the power transfer unit had failed. The power transfer unit was replaced. The contact stated that after the vehicle was r... Read more
Incident date: Feb 22, 2022
The contact owns a 2025 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact was also informed by the dealer that the VIN was also included in NHTSA Campaign Number: 24V744000 ... Read more
Incident date: Aug 19, 2024
CV joint is making a clicking noise when turning. The dealership, Shottenkirk Honda of Cartersville, Ga. was able to duplicate the issue. They told me I need to wait until the part comes in and I was not given an ETA.
Incident date: Jan 28, 2025
On [XXX] I parked my 2024 Honda CR-V EXL on my driveway as I do every night. Night time temperatures that night dipped into the digits, around 6 or 7 degrees. The next morning, as I prepared to take my wife to work, I noticed a vertical crack on the driver's side rear view mirror. My vehicle is still less than one-year old. Online I have read that this is not an isolated occurrence with Honda ... Read more
Incident date: Jan 28, 2025
- (1) failed/black instrument cluster/panel. unable to see mileage, fuel level, engine temperature, tire pressure, etc. - I can hear multiple warning lights going off, but I'm unable to see any. - the vehicle has been brought in for servicing at my nearest jeep dealership - the vehicle is currently being inspected at my nearest jeep dealership - there were no warning messages or lamps prior to fai... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Jan 26, 2025
Incident date: Jan 26, 2025
Connecting rod to piston broken of damaged. Loud rattle on engine startup and acceleration. Not shifting well. Engine cutting off at stops and not restarting without shifting to park and restarting
Incident date: Aug 23, 2022
I'm not sure if there is a problem with any of the components, but the radar sensor malfunction impacted the vehicle's braking system. Situation: On [XXX], I was driving with my wife and her nephew from my home (Ankeny, IA) to Indiana on [XXX] [XXX] and [XXX] [XXX] . It was snowing that day. As usual, there were other vehicles on the highway, semi-trucks, pickup trucks, cars. The snow was spl... Read more
Incident date: Aug 23, 2022
I'm not sure if there is a problem with any of the components, but the radar sensor malfunction impacted the vehicle's braking system. Situation: On [XXX], I was driving with my wife and her nephew from my home (Ankeny, IA) to Indiana on [XXX] [XXX] and [XXX] [XXX] . It was snowing that day. As usual, there were other vehicles on the highway, semi-trucks, pickup trucks, cars. The snow was spl... Read more
Incident date: Aug 23, 2022
I'm not sure if there is a problem with any of the components, but the radar sensor malfunction impacted the vehicle's braking system. Situation: On [XXX], I was driving with my wife and her nephew from my home (Ankeny, IA) to Indiana on [XXX] [XXX] and [XXX] [XXX] . It was snowing that day. As usual, there were other vehicles on the highway, semi-trucks, pickup trucks, cars. The snow was spl... Read more
Incident date: Jan 22, 2025
On Wednesday [XXX], at [XXX]. I started to drive to work. I noticed the instrument cluster on my 2024 Kia Seltos SX was completely dark. I couldn't see the speedometer, fuel gauge, engine temperature, or any other function that should show on the instrument cluster. I turned around and returned home. I called the Kia dealer's service department and got an appointment for the car to be checked ... Read more
Incident date: Jan 22, 2025
Transmission shudders and has a delay in shifting/starting movement of the vehicle. This problem was noticed at 98k miles about a thousand miles after I purchased the truck from a dealership. It has been inspected, and repairs scheduled, but the transmission is still on back order after 5 months of waiting. No part ETA is available from Chevrolet corporate. This issue is a safety concern due to th... Read more
Incident date: Jan 22, 2025
Traveling at 75 MPH with cruise control on the transmission shifted into 1st gear. I slowed down and reset the cruise control to 65MPH. A couple of minutes later the transmission again shifted into 1st gear. This happened after driving for about an hour. There is no recall on my F-150. WHY NOT? Thank you for your help.
Incident date: Sep 20, 2024
I purchased the car as a graduation present for my son in 2018. He was using it to get back and forth to work and school. Currently the car has less than 60,000 miles on it. So, it was not being excessively driven. In Dec her of 2023, He began having issues with the vehicle stalling and overheating. It began to jerk and would randomly lose power. While driving to work the car over heated and we go... Read more
Incident date: Jan 24, 2025
Intermittently, transmission violently down shifts around 60 MPH causing deceleration to 40 MPH. Other "rough" shifts are present. Capital Ford of Wilmington NC has assessed the transmission issues. A new transmission was their recommendation. There were no warning lights on the dash board.
Incident date: Jan 24, 2025
**DANGEROUS STALL OUT ISSUE** RAM 1500. Typically 2-4 minutes into driving on random mornings after warming truck up for 5-10 minutes, I go to give it gas and the engine stalls out in the middle of an intersection, sometimes with oncoming traffic. No check engine light at all. Autobrake engages. Put it in park and restart. No issues the rest of the day…until the next morning. Has happened multip... Read more
Incident date: Jan 24, 2025
Vehicle lost power and cannot be started, cannot be moved due to no manual override for neutral gear. Upon research there are several people on Maserati Grecale forums experienced the same, with few being stuck on a busy highways immobile and cannot be towed easily due to no manual neutral override function. Same incident occurred twice and with the patchy dealer network and the dealer where the c... Read more
Incident date: Jan 20, 2025
I was driving on I-90 at speed when the engine red warning light came on and the engine lost power and started making a lot of noise. I had to pull off on the shoulder of the interstate and shut down engine. Waited for 5 minutes and restarted engine but the warning light remained on. Fortunately, I was near an exit and limped to my maintenance provider. Their diagnosis was that the oil pump had fa... Read more
Incident date: Aug 20, 2024
Transmission Failed at 100,000 miles stalling vehicle brakes pushing back on me.