Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Feb 1, 2025
My wife driving the 2015 Kia Forte on [XXX] on [XXX] Mile Marker [XXX] North bound at 60mph and vehicle lost all power and caught on fire. The vehicle coasted to the side of the road. Police and fire were called and extinguished the flames. There were no accidents or no injuries. I attempted to get KIA to resolve the case as the Theta Engine is known for this issue. Kia refused all claims ... Read more
Fire
Incident date: Nov 29, 2024
The shift lever does not want to release from park. I cant get it to go into drive. Traction light comes on and overrides cruise control. Refer to recall dated 5/14/2014 #14V252000 or GM recall 13036. It is in for repair now. Almost $500 for repair.
Incident date: Nov 29, 2024
Unknown, ICC module is out on Sentra is known issue from Nissan, needs to be recalled as it can cause some cars to brake on there own from what I’ve seen online. Nissan wants over 2000 to make repair on a part they know from the factory is likely to fail
Incident date: Feb 3, 2025
The contact owns a 2019 Ram 1500. The contact stated while driving 35 MPH, the vehicle hesitated. There was an abnormal clunking sound coming from the vehicle. The parking brake, traction control, and ABS warning lights were illuminated. Additionally, the stability control and AWD were temporarily unavailable. The vehicle was taken to the local dealer, where it was diagnosed that the rear sensor w... Read more
Incident date: Jul 10, 2024
I have experienced several occurrences of unintended acceleration while operating the vehicle at low speed. Two recent examples; 1) the truck accelerated rapidly while I was driving into my garage, and 2) the truck accelerated suddenly when pulling forward out of a parking spot in the morning shortly after starting the vehicle. In all cases, a hard application of the brake pedal slowed the vehic... Read more
Incident date: Jul 10, 2024
Transmission shifts hard, also unnecessarily will drop down a gear when driving, then goes back in right gear. The problem would not duplicate when I took it to the dealership. No warning lights. Problem started about a year after we bought it, took it to the dealership and the technician said he updated the computer, but it only helped for about 6 months. The hard shifting does not occur every t... Read more
Incident date: Nov 24, 2024
Based on NHTSA recall campaign numbers 24V865000, 24V405000 and 24V623000, I was supposed to receive over the air updates that was to fix braking issues with my vehicle, as well as other issues with the driver's assistance features. I have not received these updates yet. I do have regular issues with the regenerative breaking cutting out, and would like to receive these OTA updates as soon as poss... Read more
Incident date: Nov 24, 2024
Based on NHTSA recall campaign numbers 24V865000, 24V405000 and 24V623000, I was supposed to receive over the air updates that was to fix braking issues with my vehicle, as well as other issues with the driver's assistance features. I have not received these updates yet. I do have regular issues with the regenerative breaking cutting out, and would like to receive these OTA updates as soon as poss... Read more
Incident date: Jan 25, 2025
Blinkers mal function, don’t work Car locks and you can’t get out ( I have to climb through the window Dash screen goes blank ( can’t see how fast you are going) Car goes into park at traffic light Door handles don’t retract or pop out Water pump recall not done Software up date not done I can go on and on Key fob battery dies every 20 days Car won’t go into gear
Incident date: Jan 25, 2025
The contact owns a 2017 GMC Yukon Denali. The contact stated that while driving on several occasions at slow speeds, the brake pedal was depressed but was stiff. The contact stated that the vehicle failed to slow down as intended. The vehicle was coasted until coming to a complete stop after each failure. The vehicle was taken to a dealer however, the failure was not duplicated. The contact believ... Read more
Incident date: Jan 25, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Multiple attempts of this safety recall have been scheduled over the past several weeks for my vehicle, but the update has yet to be completed. As an owner who values safety and reliability, I am increasingly concerned about the unresolved safety... Read more
DODGE
GRAND CARAVAN
(2013) - SERVICE BRAKES
Feb 12, 2025
Incident date: Aug 31, 2023
Braking Issue and ADAS Warning + Lack of Access Concerns I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Feb 12, 2025
Incident date: Jan 29, 2025
See attached document for complaint.
Incident date: Feb 11, 2025
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to ... Read more
DODGE
CHALLENGER
(2015) - ELECTRICAL SYSTEM
Feb 11, 2025
Incident date: Feb 12, 2022
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at approximately 4 MPH, the vehicle stalled and failed to return to normal operation. The hazard light was independently illuminated. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available... Read more
Incident date: Feb 5, 2025
The contact owns a 2015 Ford Transit. The contact stated while driving at an undisclosed speed, the message "Exhaust filter overloaded, drive to clean", after which the vehicle entered LIMP Mode, and was unable to accelerate above 30 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the Diesel Particulate Filter (DPF). The vehicl... Read more
DODGE
CHALLENGER
(2023) - STEERING
Feb 11, 2025
Incident date: Sep 18, 2023
I lost power steering and hard to steer. I looked at fuses and f78 looked to be good. I made an appointment with Dodge dealer and when I was going to bring it steering worked. Now I need to wait to see if this issue happens again and this is dangerous while driving. There should be a recall on Module that causes this. I’ve read where this is common. We shouldn’t have to drive a vehicle wit... Read more
DODGE
CHALLENGER
(2023) - FUEL/PROPULSION SYSTEM
Feb 11, 2025
Incident date: Sep 18, 2023
This recall 23V-858 was issued in mid-December 2023. Honda has not offered the necessary steps to correct the problem as of this email. The primary concern is in the language of the recall that states "If the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury." My concern is that appears that there is no monitoring of... Read more
Incident date: Feb 11, 2025
For about a month now the power steering was going in and out and then just the other day, the power steering went completely out, I am now having it towed to the dealership today 02/11/2025. I've also had oil consumption problems to the point where there is only 1 quart of oil left in the engine when getting the oil changed, had the combustion cleaning done and no help. Hyundai said no to a new e... Read more
Incident date: Feb 11, 2025
For about a month now the power steering was going in and out and then just the other day, the power steering went completely out, I am now having it towed to the dealership today 02/11/2025. I've also had oil consumption problems to the point where there is only 1 quart of oil left in the engine when getting the oil changed, had the combustion cleaning done and no help. Hyundai said no to a new e... Read more
Incident date: Feb 8, 2025
Driving and the collision lights came on, took back to have fixed,they said no lights are coming up for them , then it happened again , gave me loaner car it’s happened three other times they still have the car
Incident date: Aug 25, 2017
When I pressed breaks the engine started to surge instead of breaking. After releasing and repressing the breaks the issue was over. Happened twice in one day, 2/7/2025, the weather was clear and dry, road conditions good. Did not reproduce since then. Not sure how this is even possible.
DODGE
GRAND CARAVAN
(2011) - BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Feb 8, 2025
Incident date: Feb 8, 2025
When reversing out of a parking spot, a driveway or around a corner, at random the vehicle will activate reverse automatic emergency braking for no reason. Sometimes multiple times in one maneuver. This is dangerous as it leaves you stopped in the middle of a street, particularly distressing when vehicles are coming and you have to take the extra time to take off the parking brake and continue the... Read more
Incident date: Dec 1, 2024
Genesis uses soy-based wiring in the engine without any rodent protection. We had rats chewing the wires in the engine last year in April, for $6.9k repair cost and again this year in February for $7.4k in repair cost. This car cost way too much to own, the repairs take about 5 to 6 weeks to complete, and most importantly this cat is a major safety concern to me and my family.
Incident date: Feb 6, 2025
The contact owns a 2017 Ford Focus. The contact stated that while driving 70 MPH, the check engine and oil pressure warning lights were illuminated. The contact stated that while attempting to exit the interstate, there was an abnormal ticking sound coming from the engine before the vehicle stalled. The contact pulled off the Interstate, turned off, and restarted the vehicle; however, the failure ... Read more
Incident date: Jan 21, 2025
3 times in the past year including today, the car has completely turned off while in drive at a red light or stop sign. It is not the auto start/stop, it simply completely shuts off the car and when I take my foot off the break the car says “shift gear into park and manually restart car” this has almost caused an accident every time and is a safety issue. I reported to dealer, they’ve heard ... Read more
Incident date: Feb 6, 2023
The contact owns a 2019 Ford F-250. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, prompting the contact to pull over to the shoulder and turn off the vehicle, and the vehicle failed to restart. The contact performed a visual inspection of the engine compartment but did not find a failure. The check engine warning light was illuminated. ... Read more
Incident date: Feb 5, 2025
Car is constantly turning on inside even if the car is turned off, the radio will play all night. Sometimes in comes on and then it turns off. When car is turned on and I am driving all of a sudden screen and dashboard will go out all black and then all of a sudden turns on. This has been happening since I purchased the vehicle which was about 2 years ago, I did take back to question it and it ... Read more
Incident date: Feb 5, 2025
The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, there was an electrical buzzing sound coming from the steering column while turning the steering wheel in either direction. The contact stated that later while driving approximately 10 MPH, the message "Power Steering Off" was displayed and the steering wheel became difficult to turn, causing the vehicle to d... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Feb 6, 2025
Incident date: Feb 5, 2025
Unknown. All I know is my son purchased a Genesis coupe used and within less then 48 hours. I watched the vehicle catch fire on the freeway and smoke uncontrollably. As I drove behind him. He was unaware of the first or smoke coming from the car. Finally I got his attention to pull over and now the car won't work. The seller refuses to give him a refund or mechanical assistance for his purchase.... Read more
DODGE
GRAND CARAVAN
(2016) - SEATS
Feb 6, 2025
Incident date: Feb 5, 2025
Have had a service error come up multiple times front passenger safety restraint system fault -
Incident date: Aug 5, 2024
The headrest broke for no reason
Incident date: Jan 31, 2025
Despite the type, brands, or age of battery, the vehicle frequently fails to start; multiple attempts must be made to start the engine unless the charge gets depleted to an unrecoverable level. Disconnecting the battery to eliminate any parasitic draw issues, temperatures below 60°F present significant starting issues. The vehicle was purchased in August 2024, the original AGM battery frequently ... Read more
Incident date: Oct 5, 2019
When shifting into Reverse the rear camera is delayed to be displayed. This to me is a safety concern.
Incident date: Oct 16, 2019
Vehicle stalls when driving, will start moving again when put into park and then back into drive
Incident date: Oct 16, 2019
The contact owns a 2022 Toyota Tundra. The contact stated that while driving at an undisclosed speed, the steering wheel became firm, and the vehicle was difficult to steer while turning to the left or the right. In addition, the vehicle had experienced a stall. The contact stated that the fire alert message was displayed on the instrument panel. The vehicle was taken to a local dealer where the e... Read more
Incident date: Oct 16, 2019
I was parked at a gas pump, just got done fueling, hung hose up. I quickly ran into the gas station to grab a drink and as temps are 0°F, I remote started my vehicle from check out counter. When I returned to my vehicle the cab was filling with smoke. I sprung into action and quickly but safely drove away from gas pump with very little visibility, due to smoke, I assessed what was going on. Upo... Read more
Fire
1 injured
Incident date: May 4, 2014
The check engine light illuminated, I took the car to the dealer I bought. They said the cylinder head on the engine needs to be replaced, when I check the internet it seems it is a known issue for Mercedes X253 but there is not a recall program. I bought the car from the dealer, and put on 5k miles in a year.
Incident date: May 4, 2014
The contact owns a 2022 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a... Read more
Incident date: Mar 14, 2024
The Mach-E alert systems does not alert the driver if there's a pedestrian close by. The alert system alerts for vehicles only not pedestrians. I would like to see the car have same alert sensitivity for pedestrians as it does for vehicles. Also, when changing lanes lights on the side mirrors have warnings that a vehicle is close by. Ford should add an audible warning like beeping or ringing so... Read more
Incident date: May 14, 2024
The contact owns a 2016 Dodge Ram 2500. The contact stated that the vehicle was included in NHTSA Campaign Number: 19V021000 (Steering) and the vehicle was taken to the dealer for the recall repair. The contact stated that the vehicle was taken for an alignment and the contact was informed that an alignment could not be completed because to the tie rods were welded together. The dealer who perform... Read more
Incident date: May 14, 2024
If the car is not driven every day the battery dies due to a parasitic draw. Subaru knows there is a problem with the DCM from these years but refuses to correct the issues which there are 3 that are known. Dcm constantly searches for 3g network that is no longer killing the battery, Subaru changed the recommended cold cranking amperage of the battery well after manufacture, and won't test without... Read more
Incident date: Jan 31, 2025
Vehicle has shown signs of engine failure for the past two years, all indicating impending need for engine replacement in alignment with engine recall that was issued for vehicle (customer case # [XXX]). Vehicle has been seen for diagnostics related to this problem where both Hyundai in Fredericksburg as well as Springfield Virginia confirmed that the engine was failing. Both dealerships refused t... Read more
Incident date: Jan 31, 2025
Vehicle has shown signs of engine failure for the past two years, all indicating impending need for engine replacement in alignment with engine recall that was issued for vehicle (customer case # [XXX]). Vehicle has been seen for diagnostics related to this problem where both Hyundai in Fredericksburg as well as Springfield Virginia confirmed that the engine was failing. Both dealerships refused t... Read more
Incident date: Jan 31, 2025
Rear combination lights (taillights) housing developed issue with condensation after developing cracks. This caused brake lights to burn out. This is a known issue with many Fortes and needs to be extended to additional production years.
Incident date: Feb 2, 2025
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not... Read more
Incident date: Nov 29, 2024
Dear Honda Customer Service, I am writing to formally report a serious issue with my 2016 Honda Odyssey and to request a full repair at no cost due to what appears to be a manufacturer defect. In March 2024, my vehicle began experiencing a mild shudder/vibration noise, and the Check Engine Light turned on. I took the vehicle to Vacaville Honda, where a diagnostic was performed. The technicians inf... Read more
DODGE
CHALLENGER
(2015) - ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Feb 3, 2025
Incident date: Feb 2, 2025
The contact owns a 2016 Dodge Journey. The contact stated while driving on a neighborhood street at 20 MPH, the vehicle experienced a loss of automotive power. No warning lights were illuminated. The contact pulled over safely to restart the vehicle. The vehicle was restarted, and the contact was able to continue driving. The contact drove the vehicle to the local Auto Zone, where the vehicle was ... Read more
DODGE
CHALLENGER
(2015) - ENGINE
Feb 3, 2025
Incident date: Feb 2, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving 80 MPH, the vehicle lost motive power and stalled. The vehicle regained power within seconds and the contact was able to continue driving. There were no warning lights illuminated. The contact stated that the failure reoccurred. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer w... Read more
DODGE
CHALLENGER
(2015) - POWER TRAIN
Feb 3, 2025
Incident date: Feb 2, 2025
2020 Ford F150 83,000 miles Automatic Transmission 10R80 loses power driving while shifting at multiple different speeds. Causes vehicle transmission to disengage while driving on the freeway and over rev engine. Sometime vehicle will not engage from full stop or slow start. Causes extreme jerking when finally engaging transmission. Vehicle gave me whiplash upon engaging. Cannot rely on trans... Read more