Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jul 20, 2023
I leased the car brand new, maybe a month or 2 later the brakes started making noise. I took it to VW 2-3x and they said that was just a common problem in the atlas and there’s nothing they can do about it. They suggested on the highway, when it is safe to slam the brakes to get rid of the noise. Not only is this dangerous but also my tires are worn down from constantly braking trying to get rid... Read more
Incident date: Mar 26, 2025
These vehicles with the 5.0L engines have a problem with cam phaser timing which causes a rattle in the engine it also causes the engine to stall sometimes it causes the engine to stutter, in my forum I have saw this complaint from guys with vehicles ranging from 2015 up to 2019, this is a problem Ford knows about but haven't done anything about it, they have since developed a new cam phaser timin... Read more
Incident date: May 22, 2022
ONLY 1 catalytic converter cover is on my truck. This could cause a fire in tall grass or combustible areas. Not everyone goes to parks for picnics or parties where there is taller grasses. This could start a forest fire if the weather is just hot and dry. Every Car or truck I owned with a catalytic converter had a cover on each of them. Dealer said that's the way it came from the factory. Doing... Read more
Incident date: May 22, 2022
I was driving down the highway, and I heard what sounded like a seal breaking. I thought that someone had put one of the windows down on accident. After pulling up on all the buttons, I determined no window was open. When I got out of the car, the plastic molding on the driver side A pillar had flown off. I don’t know if this would have caused damage to another vehicle. I didn’t know until I w... Read more
Incident date: May 22, 2022
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the iss... Read more
DODGE
CHALLENGER
(2011) - ENGINE
Mar 26, 2025
Incident date: Mar 24, 2025
Accelerating Transmission Shifting When accelerating from a full stop, using same force of pressure on foot to accelerate the vehicles behaves differently every time. Vehicle will rev and have a 1-3 second delay to move the wheels/tires, or have no delay. There is no common variable to know how the vehicle will accelerate from stop to stop. Have tried to narrow down anything unique to identify wh... Read more
Incident date: Mar 19, 2025
I have had the gasket for the oil pan fix two times. It is leaking again and told by ford that it will happen again. It is 1200 to have it fixed plus they have to keep it for a few days to make sure the seal is dry. If you do not check the oil all the time it could be low and lock up. I know other people that have had this problem. It is on the 2.7 Eco boost.
Incident date: Jul 25, 2024
The failure occurred in the engine block or head gasket of the 2.0L EcoBoost engine, leading to coolant intrusion into the cylinders. Yes, the affected engine components were inspected by local dealer and confirmed long block issue. The safety of the driver and others was put at risk due to the potential for: Sudden engine misfire or stalling, which could lead to a loss of power while driving. Wh... Read more
Incident date: Mar 19, 2024
The contact owns a 2022 GMC Yukon Denali. The contact stated that after the vehicle came to a complete stop, the vehicle stalled. No warning light was illuminated. The vehicle was restarted, but the failure persisted, and the vehicle failed to restart again. The vehicle was first towed to the residence, and then to the dealer, who determined that the engine needed to be replaced. The vehicle was n... Read more
Incident date: Mar 11, 2025
Steering column failed. Loud pop and steering wheel became floppy and wold move in every direction including in and out. Fortunately it happened while driving in my driveway. I delivered it to a local service center where repairs were completed. I still have the old parts available for inspection. Only 50004 miles on the vehicle.
Incident date: Mar 11, 2025
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware... Read more
Incident date: Mar 24, 2025
After 17500 miles and 11 months ownership 6.2ltr engine stopped operations while driving, in traffic and locked up on interstate without warning. Towed to Chevrolet Dealership and disassembled, main crankshaft bearings failed.
Incident date: Mar 10, 2025
I'm concern because the car was smoking
Incident date: Mar 14, 2024
The vehicle stalls when air start kicks on so when stopped auto stop kick on and when your ready to go the go stalls to turn back on. I have also lost power to the car randomly. Power train issue on car keeps coming on with engine light. I have taken to dealer when car was under warranty and they were very dismissive to my issue. They changed some sensor under warranty And they said the issue ... Read more
Incident date: Mar 5, 2025
My pearl white 2015 Hyundai Sonata Sport’s paint is chipping off while im driving causing paint chips to fly which has almost caused me to wreck. This is happening on the trunk roof and passenger front door.
Incident date: Mar 5, 2025
Rear left axle snapped in half. Heard hissing noise which turned out to be fluids spraying. Purchased vehicle from Anderson Ford dealership in Kingman in 2022 with 95995 miles on it. I've only put 12,000 miles on it in 3 years. I'm [XXX] and do not drive aggressively. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 3, 2025
My car have been having an issue with starting so I changed the battery and a couple of days later my car would not start. And this has been since December 26 2024. And my car haven't started since. Everytime I had to hit the brake a message would come up saying to check the electrical stability thing.
Incident date: Mar 3, 2025
My car have been having an issue with starting so I changed the battery and a couple of days later my car would not start. And this has been since December 26 2024. And my car haven't started since. Everytime I had to hit the brake a message would come up saying to check the electrical stability thing.
Incident date: Mar 3, 2025
My car have been having an issue with starting so I changed the battery and a couple of days later my car would not start. And this has been since December 26 2024. And my car haven't started since. Everytime I had to hit the brake a message would come up saying to check the electrical stability thing.
Incident date: Apr 9, 2024
The Transmission , the vehicle came to a sudden stop while driving, confirmed by a mechanic, no it has not been inspected by insurance or others accident was avoided, no warnings lights, transmission began to jump in gear like a lunge forward. Double checked it and it would not go forward then it would let you reverse only and then it will not go forward or reverse. The vehicle had to be towed. En... Read more
Incident date: Apr 9, 2024
The contact owns a 2021 Ford Explorer. The contact stated that while at a stop sign, the vehicle lost automotive power and failed to restart. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was undetermined. The vehicle was not repaired. The contact stated that several unknown warning lights were illuminated. Th... Read more
Incident date: Mar 21, 2025
“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and... Read more
Incident date: Mar 21, 2025
While driving the engine cut out. I wasn't able to get the vehicle off the road and had to put in an acceleration lane until I could get a tow. Other drivers entering the roadway were accelerating and some didn't realize that my road hazard lights were on and almost hit me. The vehicle was given a diagnostic check by a service station and say that the Fuel Pump Power Control Module is not working.... Read more
Incident date: Dec 21, 2024
I have had this car since December 7th and I leased it brand new. It has been in service multiple times for multiple issues. Only one of the issues has been fixed while the rest they have not been able to diagnose. The cv axles have an issue and when I took the car back to Honda they said corporate Honda has not come out with a solution yet but the car is safe to drive??? The car makes a noise any... Read more
Incident date: Dec 21, 2024
I have had this car since December 7th and I leased it brand new. It has been in service multiple times for multiple issues. Only one of the issues has been fixed while the rest they have not been able to diagnose. The cv axles have an issue and when I took the car back to Honda they said corporate Honda has not come out with a solution yet but the car is safe to drive??? The car makes a noise any... Read more
Incident date: Mar 14, 2025
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contactin... Read more
Incident date: Mar 14, 2025
Vehicle is upfitted as a school bus. Forward fuel tank strap failed in operation. Our company operates more than 100 of these vehicles and we experience a failure of fuel tank straps at a rate of about one vehicle per month. If the 2nd strap would also fail the gasoline tank would become dislodged and present a fire hazard. This is even more critical as these vehicles are carrying students as a s... Read more
Incident date: Mar 14, 2025
After seeing the rear subframe of a 2014 Audi Q5 nearly split in half due to rust, causing vehicle handling and steering issues, I inspected the rear subframe of my 2014 Audi SQ5 and found similar rust, though not quite as bad. The plastic gravel guards that use plastic rivets to attach to the rear subframe trap water, salt, and brine inside the hollow steel tubing of the subframe causing it to ru... Read more
Incident date: Jun 24, 2024
Engine failure in the 6.2L V8. Engine blew while traveling 60MPH on the highway causing all 4 wheels to lock and skid. No warning sign or sounds of trouble prior.
Incident date: Mar 20, 2025
While regularly driving I experienced a gradual squeaking sounds from the front suspension. A few moments later I noticed that my steering wheel was acting as if it didn’t have power steering. I’m lead to believe that due to the poor design of my Model 3, that the outside elements were easily able to make its way to my Universal power steering shaft leading Tesla to remove and replace my steer... Read more
Incident date: Mar 20, 2025
While regularly driving I experienced a gradual squeaking sounds from the front suspension. A few moments later I noticed that my steering wheel was acting as if it didn’t have power steering. I’m lead to believe that due to the poor design of my Model 3, that the outside elements were easily able to make its way to my Universal power steering shaft leading Tesla to remove and replace my steer... Read more
Incident date: Jan 15, 2024
The contact owns a 2012 Ford F-150. The contact stated that while driving at various speeds, the transmission unexpectedly shifted from 3rd and 2nd gears to first gear, causing the vehicle to abruptly decelerate. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the VIN was ... Read more
DODGE
GRAND CARAVAN
(2015) - FUEL/PROPULSION SYSTEM
Mar 20, 2025
Incident date: Mar 13, 2025
PTU for this car, with no light or warning on the dashboard, car began to make a cranking clicking noise and began to smoke from the rear exhaust, car lost steering capability for the brief moment and fellow driver alerted me that my car was on fire below. Car immediately pulled to the side, i never lost power. at mechanic shop, appears that the PTU blew and oil flew all over the bottom of the car... Read more
Fire
Incident date: Mar 20, 2024
•What component or system failed or malfunctioned, and is it available for inspection upon request? Driver and passenger side rear view mirrors will not hold memory and auto adjust while driving at times. Been to the dealership 5 times. They could not repair and just said that a software update should fix it, but it did not fix it. I will program the mirrors to the preferred settings but when I ... Read more
Incident date: Mar 11, 2025
My oil level in my car keeps going low. Service department at Kia states they cannot find another problem. I’ve had regular oil changes. I met someone at the dealership experiencing the same problem.
Incident date: Mar 11, 2025
On [XXX], in Washington, D.C., my 2013 Hyundai Sonata experienced sudden engine failure, leaving the vehicle inoperable. My goodwill repair request was denied within 30 minutes, without a proper inspection of the rod bearings (a known failure point covered under the TXXI extended warranty) or the fuel pipe recall—a known issue that could pose a fire hazard. Hyundai cited suspected maintenance ... Read more
Incident date: Mar 11, 2025
On [XXX], in Washington, D.C., my 2013 Hyundai Sonata experienced sudden engine failure, leaving the vehicle inoperable. My goodwill repair request was denied within 30 minutes, without a proper inspection of the rod bearings (a known failure point covered under the TXXI extended warranty) or the fuel pipe recall—a known issue that could pose a fire hazard. Hyundai cited suspected maintenance ... Read more
Incident date: Mar 17, 2025
My 2022 Mitsubishi Outlander SEL special edition was purchased in December 2022. In February 2024, the fuel pump went out the dealership said it was not a recall, however it was covered under my warranty. Now, March 2025, my fuel pump has went out again. This is the second time and the third fuel pump counting the original in the vehicle. Even though it’s covered by warranty, it is still not a r... Read more
Incident date: Jul 31, 2024
I have had 2 transmissions within the last year, making this the third Transmission on my vehicle. I had to have another common issue with the car replaced, which is a purge valve. My ABS light goes off often causing difficulty to steer the car and warning lights are activated showing that the safety features are not available. Lastly, there is a crack in the engine block caused by coolant in the ... Read more
Incident date: Aug 20, 2024
Regarding NHTSA Recall No. \/ MFR Recall No. : 24V-867 \/ SC327, I have contacted Kia America by email who is avoiding to take action in rectifying the SC327 defect. From March 11th to March 15th 2025 I have emailed Kia several times to address the issue of my Kia EV6 car, the lack of response from their side compels me to lodge a complaint with you. Please intervene in my case with Kia. Below is ... Read more
Incident date: Aug 20, 2024
Regarding NHTSA Recall No. \/ MFR Recall No. : 24V-867 \/ SC327, I have contacted Kia America by email who is avoiding to take action in rectifying the SC327 defect. From March 11th to March 15th 2025 I have emailed Kia several times to address the issue of my Kia EV6 car, the lack of response from their side compels me to lodge a complaint with you. Please intervene in my case with Kia. Below is ... Read more
Incident date: Aug 20, 2024
Regarding NHTSA Recall No. \/ MFR Recall No. : 24V-867 \/ SC327, I have contacted Kia America by email who is avoiding to take action in rectifying the SC327 defect. From March 11th to March 15th 2025 I have emailed Kia several times to address the issue of my Kia EV6 car, the lack of response from their side compels me to lodge a complaint with you. Please intervene in my case with Kia. Below is ... Read more
Incident date: Oct 18, 2024
Cruise control resume function was activated at a low speed after making turn into driveway car automatically tried to resume to 55 mph. The speed at most during the time of activation was less than 10 mph.
Incident date: Oct 18, 2024
Cruise control resume function was activated at a low speed after making turn into driveway car automatically tried to resume to 55 mph. The speed at most during the time of activation was less than 10 mph.
Incident date: Mar 17, 2025
Engine failed, crank bearings let go. Truck lost power while traveling down the road.
DODGE
SPRINTER 3500
(2008) - STRUCTURE
Mar 17, 2025
Incident date: May 1, 2023
The contact owns a 2018 Ford Explorer. The contact stated that upon inspection, the front passenger’s side A-pillar trim was loose. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer advised the contact that the parts for the recall repair were limited. The contact stated that the ma... Read more
DODGE
GRAND CARAVAN
(2012) - WHEELS
Mar 17, 2025
Incident date: Mar 12, 2025
The contact owns a 2009 BMW F-800 ST. The contact stated that the ABS warning light was displayed on the instrument panel. While driving the vehicle, the contact experienced loose handling and control of the motorcycle coming from the rear wheel. The vehicle was taken to an independent mechanic who discovered that the ABS sensor on the rear wheel had been scraped by a timing ring. Upon investigati... Read more
Incident date: Jan 28, 2025
My Rava car seat was recalled voluntarily due to an issue with the harness tether loosening from debris getting into the latch secondary to a manufacturer design flaw. When replacing my car seat cover as per the recall instructions, I discovered the impact foam on my Rava was completely cracked down the middle. The car seat has never been moved out of my vehicle since the initial install other tha... Read more
Incident date: Jan 28, 2025
My Rava car seat was recalled voluntarily due to an issue with the harness tether loosening from debris getting into the latch secondary to a manufacturer design flaw. When replacing my car seat cover as per the recall instructions, I discovered the impact foam on my Rava was completely cracked down the middle. The car seat has never been moved out of my vehicle since the initial install other tha... Read more