Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Mar 28, 2025
Transmission randomly shifts from gear to gear. Dealer says must replace transmission. Only 58k miles
Incident date: Mar 29, 2025
It’s been several times that I’ll be driving, sometimes on residential roads and once getting onto the highway. The transmission will suddenly drop down into first gear and I’ll have to limp off the side of the road until I’m going slow enough to be in first gear, then I can go again. Or I’ll lose 1,2 and 6th gears so I’ll have to pull over, turn the truck off and start it again. Then ... Read more
Incident date: Feb 25, 2025
Keyless access unit shorted and triggered alarm and drained the battery
Incident date: Oct 16, 2024
My Auto Start/Stop repeatedly fails to start after engaging during a traffic stop (stop sign, red light, etc.). The engine cuts off and will not start again, causing safety issues as the car is idle and “stalled” when traffic begins moving. Things an ongoing problem that I have reported to the dealer several times. The below questions ask for dates and mileage of incident, but this has been an... Read more
Incident date: Mar 27, 2025
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, a warning light indicating that the engine was overheating was illuminated. The contact added coolant to the vehicle; however, the failure persisted. The contact stated that the vehicle was experiencing an excessive coolant consumption. The vehicle was taken to Advance Auto, where it was diagnosed with a ... Read more
DODGE
GRAND CARAVAN
(2018) — POWER TRAIN
Mar 28, 2025
Incident date: Mar 28, 2025
I had the recall fixed on the vehicle and the emissions light still comes on and throw all the other lights on. It also jerks I had the engine light check and it still saying power loss
Incident date: Feb 14, 2025
I use this car for work daily, see patients in their homes. The driver door won’t locked, for 2 consecutive days and this is not the first time incident. Whenever this happens, I notify the dealer but they said VW does not have repair/solution to it yet. So, the car’s safety features (emergency braking, lane departure assist, adaptive cruise control and etc) are not functional. This makes it ... Read more
DODGE
GRAND CARAVAN
(2012) — TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Mar 27, 2025
Incident date: Mar 27, 2025
The contact owns a 2013 Ford Escape. The contact stated that there was oil leaking from the turbocharger. The contact stated that the hose had detached, and the coolant had leaked out. While driving at an undisclosed speed, the engine overheated. The TPMS warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). ... Read more
DODGE
GRAND CARAVAN
(2014) — AIR BAGS
Mar 27, 2025
Incident date: Mar 26, 2025
I received a recall notice a long time ago and I have checked multiple times with 2 different Honda dealerships (Located in Hickory, NC & Morganton, NC) about a remedy to fix and have been told every time they don't have the parts to fix and not sure when they will. It has been a long time now and I am concerned. NHTSA Recall Number 24V-064
DODGE
GRAND CARAVAN
(2014) — ENGINE
Mar 27, 2025
Incident date: Mar 26, 2025
The contact owns a 2014 BMW 428I. The contact stated that the vehicle was experiencing a significant oil leak. The contact stated that upon parking the vehicle, the contact noticed that a significant amount of oil was leaking onto the ground. The vehicle was taken to Crescent Automotive, where it was purchased. The vehicle was then taken to C&C Automotive, where a synthetic oil change was performe... Read more
DODGE
GRAND CARAVAN
(2008) — ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
Mar 27, 2025
Incident date: Mar 27, 2025
The contact owns a 2013 Volkswagen Jetta. The contact stated that whenever the temperature fell below 20 degrees, the windshield wipers became inoperable. The contact stated that the Body Control Module (BCM) had previously been replaced, but the failure persisted. The vehicle was taken to an independent mechanic, who determined that the Body Control Module (BCM) needed to be replaced a second tim... Read more
Incident date: Mar 14, 2024
The transmission suddenly and violently knocked from drive into neutral while driving. I had the vehicle towed home, and have been driving it until the suspect part finally breaks for good.
Incident date: Jul 20, 2023
The contact owns a 2018 Honda Odyssey. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was towed back to the residence. The contact discovered that there was oil leaking from underneath the vehicle and that there was a hole in the engine block. The contact researched and was made aware of NHTSA Campaign Number: 23V751000 ... Read more
Incident date: Mar 26, 2025
The contact owns a 2025 Honda CR-V Hybrid. The contact received notifications of NHTSA Campaign Numbers: 24V763000 (Fuel System, Gasoline) and 24V744000 (Steering); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made... Read more
Incident date: May 22, 2022
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the iss... Read more
Incident date: May 22, 2022
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the iss... Read more
Incident date: May 22, 2022
The gear shift, camshaft. Have to keep taking it back for repairs after having repairs done on car.
DODGE
CHALLENGER
(2011) — BACK OVER PREVENTION: WARNINGS
Mar 26, 2025
Incident date: Mar 24, 2025
BCI malfunction indication comes on while driving and the car intermittently doesn’t start. According to Nissan this issue has caused recalls but my vehicle is not listed with any recalls. It is causing safety concerns while driving, as well as caused me to be stuck places sometime for hours at a time due to the vehicle not starting. I have taken it to the shop and they have been unable to recre... Read more
Incident date: Mar 19, 2025
The vehicle has been randomly shaking at idle since around 100,000 miles. There have now been a few instances where the engine will shake when decelerating. There are no warning lights, codes, or diagnostic readings that have given a solution for this. Around 145,000 miles the engine began to shake aggressively while driving, as I stopped and put the car in park the engine light, oil light, and ba... Read more
Incident date: Jul 25, 2024
The contact owns a 2020 Ford EcoSport. The contact stated that while attempting to fasten the passenger's side seat belt, there was an abnormal clicking sound heard and the seat belt failed to retract or securely hold the passenger in the seat. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was no... Read more
Incident date: Mar 19, 2024
The contact owns a 2020 Honda Pilot. The contact stated that while reversing, the rearview camera was not functioning properly. The rear-view image was distorted, compromising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the ... Read more
Incident date: Mar 11, 2025
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware... Read more
Incident date: Mar 11, 2025
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, who informed the contact that they were busy. The vehicle was taken back to the local dealer, who ordered the parts; however, parts we... Read more
Incident date: Mar 24, 2025
Internal coolant leak into cylinder
Incident date: Mar 10, 2025
We purchased this vehicle in the summer of 2019. We’ve had it barely six years. For one year, it was barely driven as my husband was deployed. It doesn’t even have 100k miles. We were informed by ford that the transmission needs to be completely replaced as the torque converter is slipping. It’s absolutely insane that a $60k car can’t be depended on to last 100k miles. After doing some res... Read more
Incident date: Mar 14, 2024
My vehicle started rough with rattling and knocking one morning. I contacted my dealer and made an appointment. I received an appointment for about a week out and did not operate the vehicle until that day. Upon bringing the vehicle to the GMC maintenance shop, the vehicle’s engine ceased and had to be towed the remainder of the trip.
Incident date: Mar 5, 2025
Yesterday while approaching a hairpin exit, all of a sudden lights went on for the Stabilitrack, Collision alert and a number of other lights. Messages popped up saying braking assist was not available, cruise control was not available. Basically, the braking assist was gone and I had to press REALLY hard on the brake pedal to get any slowdown. All regen was gone and it was like driving a car with... Read more
Incident date: Mar 5, 2025
Yesterday while approaching a hairpin exit, all of a sudden lights went on for the Stabilitrack, Collision alert and a number of other lights. Messages popped up saying braking assist was not available, cruise control was not available. Basically, the braking assist was gone and I had to press REALLY hard on the brake pedal to get any slowdown. All regen was gone and it was like driving a car with... Read more
Incident date: Mar 3, 2025
My car have been having an issue with starting so I changed the battery and a couple of days later my car would not start. And this has been since December 26 2024. And my car haven't started since. Everytime I had to hit the brake a message would come up saying to check the electrical stability thing.
Incident date: Mar 3, 2025
I have a recurring coolant intrusion problem. Available for inspection. Risk of engine seizing up and running hot. The problem has been identified by a licensed mechanic. The vehicle component has not been inspected by manufactured however this is a known issue by Ford. Check engine light, misfire of cylinder #4 (P0304) and coolant inside cylinder.
Incident date: Mar 3, 2025
While driving on the highway, the engine overheating light came on, the car seemed to be losing power, and I pulled over and was then towed to the dealership. My safety was put at risk as I could have been hit as the car was slowing down in fast traffic; it also was extremely cold (about 5 degrees F) while I waited for the tow truck. The tow truck driver noted that I had lost coolant fluid due t... Read more
Incident date: Apr 9, 2024
The contact owns a 2021 Ford Explorer. The contact stated that while at a stop sign, the vehicle lost automotive power and failed to restart. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was undetermined. The vehicle was not repaired. The contact stated that several unknown warning lights were illuminated. Th... Read more
Incident date: Apr 9, 2024
My transmission seems to do a JERK when I press the break. It is like it is struggling to shift down and it jerks me forward. It happens when I am stopped behind other cars. It makes me very nervous In the car line sometimes it jerks so hard I am afraid it is going to hit another car or even a child if they get too close and my foot is on the break and it just pops up unexpectedly! There are MANY ... Read more
Incident date: Mar 21, 2025
The contact owns a 2013 Ford Explorer. The contact stated that while driving at approximately 25 MPH, the power steering failed to operate as needed. The contact used an excessive amount of force to turn the steering wheel. The power steering and traction control warning lights were illuminated. The vehicle was taken to a mechanic who diagnosed the vehicle and determined that the power steering ha... Read more
Incident date: Mar 21, 2025
The transmission valves failed and torque converter clutch slipped causing the truck to have harsh shifting issues, acceleration issues, and wheel-lock up. I've had to replace my full transmission and receive a new torque converter clutch, reprogrammed.
Incident date: Dec 21, 2024
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the contact had been placed on a 5-month waiting list. The man... Read more
Incident date: Dec 21, 2024
The vehicle hesitates to take off, it jerks, has harsh shifting, skips gears and yesterday at a stop sign when I tried to go forward, it rolled backward.
Incident date: Mar 14, 2025
After seeing the rear subframe of a 2014 Audi Q5 nearly split in half due to rust, causing vehicle handling and steering issues, I inspected the rear subframe of my 2014 Audi SQ5 and found similar rust, though not quite as bad. The plastic gravel guards that use plastic rivets to attach to the rear subframe trap water, salt, and brine inside the hollow steel tubing of the subframe causing it to ru... Read more
Incident date: Mar 14, 2025
Engine failure in the 6.2L V8. Engine blew while traveling 60MPH on the highway causing all 4 wheels to lock and skid. No warning sign or sounds of trouble prior.
Incident date: Mar 14, 2025
From manufacturing dodge put a clamp on a rubber hose that goes to the transmission heater. That clamped rubbed a hole into the metal antifreeze line above it. My car started over heating on a busy road. Luckily I was able to pull off without being hit. Dodge doesn’t wanna do anything about it but it’s a known issue for the Durango’s. But dodge won’t recall the issue. Instead their wanting... Read more
Incident date: Jun 24, 2024
From manufacturing dodge put a clamp on a rubber hose that goes to the transmission heater. That clamped rubbed a hole into the metal antifreeze line above it. My car started over heating on a busy road. Luckily I was able to pull off without being hit. Dodge doesn’t wanna do anything about it but it’s a known issue for the Durango’s. But dodge won’t recall the issue. Instead their wanting... Read more
Incident date: Mar 20, 2025
After driving for a few minutes with the sunroof open the wind deflector pulled and nearly off the car. This had been repaired previously under a recall and the repair was simply to re-glue the wind deflector back in place. This had clearly been done before as the dried glue was still on it. The back end of the sunroof nearly came off during this ordeal while we were traveling at highway spee... Read more
Incident date: Mar 20, 2025
After driving for a few minutes with the sunroof open the wind deflector pulled and nearly off the car. This had been repaired previously under a recall and the repair was simply to re-glue the wind deflector back in place. This had clearly been done before as the dried glue was still on it. The back end of the sunroof nearly came off during this ordeal while we were traveling at highway spee... Read more
Incident date: Jan 15, 2024
Front and rear subframe rust leading to gaping holes, outside of normal wear and tear.
DODGE
GRAND CARAVAN
(2015) — FUEL/PROPULSION SYSTEM
Mar 20, 2025
Incident date: Mar 13, 2025
My 2023 XT4 had a fuel module failure. I was driving along a busy highway at 50 MPH when i lost complete power. Now i see on the Cadillac forum, many people are having problems with the Cadillac XT4. According to the towing company it happens all the times. I also read on the forum other people were told this too by towing companies. This is Dangerous and you could be left in the middle of a ... Read more
Incident date: Mar 20, 2024
The contact owns a 2024 Ford Transit. The contact received notification of NHTSA Campaign Number: 24V226000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made... Read more
Incident date: Mar 11, 2025
On [XXX], in Washington, D.C., my 2013 Hyundai Sonata experienced sudden engine failure, leaving the vehicle inoperable. My goodwill repair request was denied within 30 minutes, without a proper inspection of the rod bearings (a known failure point covered under the TXXI extended warranty) or the fuel pipe recall—a known issue that could pose a fire hazard. Hyundai cited suspected maintenance ... Read more
Incident date: Mar 11, 2025
On [XXX], in Washington, D.C., my 2013 Hyundai Sonata experienced sudden engine failure, leaving the vehicle inoperable. My goodwill repair request was denied within 30 minutes, without a proper inspection of the rod bearings (a known failure point covered under the TXXI extended warranty) or the fuel pipe recall—a known issue that could pose a fire hazard. Hyundai cited suspected maintenance ... Read more
Incident date: Mar 11, 2025
Rented car fromEAN holdings LLC. It was dosge charger 2023 . While driving odometer was changing display between km /hr and miles distracting and resulted in speeding ticket and potential for higher risk of accident.confusing 90 km or miles On investigation,both units on settings or custom it could change by unknowingly hitting left arrow and ok on steering wheel from miles to km viceversa. Equi... Read more
Incident date: Mar 17, 2025
The contact owns a 2011 Ford Escape. The contact stated that while driving 35 MPH, the steering wheel seized intermittently. There were no warning lights illuminated. The contact stated that on another occasion, while the vehicle was parked, the sensor failure caused the steering wheel to move back and forth with a loss of power steering assist. The vehicle was taken to an independent mechanic who... Read more