Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
CHALLENGER
(2018) — POWER TRAIN
May 16, 2025
Incident date: May 16, 2025
The rear differential on my Subaru Crosstrek Hybrid has failed twice. The first failure occurred around 12,000 miles and the second around 50,000 miles, both while maneuvering slowly in a parking lot. There were no warning lights or messages beforehand. The failure caused grinding and drivetrain resistance while turning. During the second incident, a certified Subaru dealer confirmed the rear dif... Read more
DODGE
CHALLENGER
(2018) — AIR BAGS
May 16, 2025
Incident date: May 16, 2025
No power then open the trunk and the power comes back on!! Dash lights blink out and radio then window goes up and down! Will leave u stranded
Incident date: May 14, 2025
The contact owns a 2015 Ford Expedition. The contact received NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the rearview camera displayed the vehicles in the rear and not the vehicles in front. No warning lights were illuminated. The local dealer was contacted.... Read more
Incident date: May 15, 2025
My torque converter is bad. They said I need whole new transmission. Cost is $10,000 and my car is worth $14,000. It’s a 2019 ford sel 2.0 52,000 miles.
Incident date: May 2, 2025
Keeps popping up my safety features has problems and says see my dealer but they said nothing is wrong with it and I have a Picture
Incident date: May 2, 2025
While driving my 2018 Toyota Highlander (UA80F transmission), I began noticing a faint high-pitched whining noise between 25–45 mph around 63,000 miles. Over time, it progressively worsened, eventually including intermittent jerking and hard low-speed shifts, particularly during acceleration or uphill climbs. In wet conditions, the drivetrain lurches slightly under throttle, increasing risk of l... Read more
Incident date: May 2, 2025
2 days after purchasing my vehicle I was driving getting my speed up approximately 45 mph when the vehicle started to lunge forward and nothing was under the gas pedal and it stalled. I pulled it over to the side of the road. It started back up within 2 to 3 minutes. Drove fine for about another 20-25 minutes and then did it again. I put fuel treatment in it. It seemed to drive better the next day... Read more
Incident date: May 14, 2025
I was driving down the highway and the sunroof just busted out of nowhere. There wasn’t any debris or anything around.
Incident date: May 6, 2025
On [XXX] after only 400 miles on the odometer, I experienced complete transmission failure while on a highway and was nearly hit by the vehicle behind me, luckily that did not happen. On April 29th, a new replacement transmission was installed by the Chevy dealer, and now on [XXX] I had experienced a severe burning smell from under the hood of the vehicle accompanied with a grinding sound, which ... Read more
DODGE
GRAND CARAVAN
(2006) — UNKNOWN OR OTHER
May 14, 2025
Incident date: Apr 30, 2025
The windshield paint on both sides is chipping and may cause distraction or paint on windshield making it not possible to see. There was a recall for this---my VIN was not included on recall.
DODGE
GRAND CARAVAN
(2006) — VISIBILITY/WIPER
May 14, 2025
Incident date: Apr 30, 2025
The windshield paint on both sides is chipping and may cause distraction or paint on windshield making it not possible to see. There was a recall for this---my VIN was not included on recall.
DODGE
GRAND CARAVAN
(2006) — ELECTRICAL SYSTEM
May 14, 2025
Incident date: Apr 30, 2025
The contact owns a 2006 Dodge Grand Caravan. The contact stated while driving 5-10 MPH and pulling out of the parking lot, the vehicle stalled. The contact was able to coast into a gas station. The contact stated that the engine was running, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was towed to the residence. The contact stated that the failure occurred... Read more
DODGE
GRAND CARAVAN
(2017) — VEHICLE SPEED CONTROL
May 14, 2025
Incident date: Mar 1, 2025
The contact owned a 2020 Jeep Grand Cherokee. The contact stated the vehicle had been driven for three hours and parked. Moments later, the vehicle was restarted and while driving approximately 35 MPH, the vehicle suddenly experienced unintended acceleration. While pressing the brake pedal, the vehicle did not stop and continued to accelerate forward, and the speed increased. While attempting to a... Read more
Crash
Incident date: Apr 27, 2025
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, there was a misfire coming from the engine while accelerating, decelerating, idling, and while parked. The check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, who diagnosed that the right-side intake camshaft on all 6 lobes had ground away and needed to b... Read more
Incident date: Apr 27, 2025
Brake system warning light comes on and says reduced braking take to dealer. Auto hold brakes don't always hold. Rear brakes non stop squeal and grab un predictably. I am unsure when and if the brakes will work in the rear. The loud noise from the rear squeal has caused others in traffic to flag me down and warn me something is wrong. The noise is also made it impossible to have my Autistic n... Read more
Incident date: Apr 27, 2025
A light was coming on and off shortly after my husband and I purchase the vehicle from Landers in covington tn. On 10/24/24 I showed the manger of store AJ. And he advise me to make sure I address this with the service department. Misty was the lady that did my oil change and tire rotation that day. I showed her the picture, she couldn't tell me what it meant, but she started that it was probably ... Read more
Crash
1 injured
Incident date: May 14, 2025
The vehicle has intermittent issues with bucking, running poorly, and not shifting properly. It results in several warning lights which will clear at random. The dealer has told us it needed a new alternator. The repair was made but the problem resurfaced again today. This is not a new issue as it has occurred many times before.
Incident date: May 14, 2025
-Rear view camera will only work 20% of the time at best. -The outside trunk button does not work at all, but the trunk button on the remote and inside the vehicle work. -The heated and cooling seats seldomly work. - The vehicle has randomly shut down, followed by trouble starting while in park on a few occasions in the last few years. -
Incident date: May 14, 2025
1. Headlight low/high beam keeps going out and comes back on. It seems like the wiring harness overheating, bulb is fine but continues to go out and on. 2. Transmission, does a very aggressive down shift at gear 6 it makes the car jump and if it happens too much, my car won't accelerate..I got it repaired once and it took dealer almost 30 days but it did not fix the problem..I could not afford to ... Read more
Incident date: May 1, 2025
Started the vehicle and power steering did not work. Very difficult to turn the steering wheel and no longer able to drive the car safely on the road. Father drove car to the dealership where he was told it was not Ford's problem as the time frame was outside of 10 years. No diagnostic lights come on on the dashboard, and I believe this is related to the recalls on the Fusion but mine is "not aff... Read more
Incident date: May 1, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms p... Read more
Incident date: May 13, 2024
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle was jerking. Additionally, the contact stated that upon starting the vehicle and attempting to shift into gear, the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was towed to Razorback Transmission Services, where it was diagnosed that the trans... Read more
Incident date: May 13, 2024
The contact owns a 2020 Ford Explorer. The contact stated that while driving 70 MPH, the contact depressed the button to open the moonroof, and the cloth material covering the moonroof detached. The contact's daughter was sitting in the second row in the middle seat and alerted the contact to the failure. No warning lights were illuminated. The contact stated that hanging cloth covers over the rea... Read more
DODGE
GRAND CARAVAN
(2017) — POWER TRAIN
May 13, 2025
Incident date: May 12, 2025
The contact owns a 2020 Ford Expedition. The contact stated the transmission was slipping while driving at an undisclosed speed. The contact stated that on one occasion, while her daughter was driving 60 MPH, the transmission started slipping and the vehicle failed to accelerate above 60 MPH. There were no warning lights illuminated. The contact stated that the failure was related to TSB: 23-2120.... Read more
DODGE
GRAND CARAVAN
(2018) — SERVICE BRAKES
May 13, 2025
Incident date: May 8, 2025
I JUST bought my car brand new 3 weeks ago. Yesterday as I was driving, my whole brake system just went out. About 6 lights came on the dash and maintenance was flashing. I got it to the nearest Chevy dealer and the Master Cylinder is bad. On A BRAND NEW CAR. A cylinder should last the lifetime of a car…not 3 weeks. The car is not drivable and I am told the parts are back ordered until the end o... Read more
DODGE
GRAND CARAVAN
(2018) — ENGINE AND ENGINE COOLING
May 13, 2025
Incident date: May 8, 2025
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. In addition, the contact stated that the vehicle hesitated to accelerate as intended while the acce... Read more
Incident date: May 13, 2023
Van is driven a few thousand miles per year since we purchased. Routine maintenance up kept and has just over 100K miles. Replaced coils, plugs as routine for maintenance but having a Cylinder 2 misfire, then it became #6 and now is "multiple random misfire" codes. vehicle shutters dangerously when driving and engine light comes on intermittently. EVERY person I know with this pentastar v6 has h... Read more
Incident date: May 13, 2023
Van is driven a few thousand miles per year since we purchased. Routine maintenance up kept and has just over 100K miles. Replaced coils, plugs as routine for maintenance but having a Cylinder 2 misfire, then it became #6 and now is "multiple random misfire" codes. vehicle shutters dangerously when driving and engine light comes on intermittently. EVERY person I know with this pentastar v6 has h... Read more
Incident date: May 13, 2023
The contact owns a 2012 Ram 1500. The contact stated that the check engine, air bag, and the fuel pump relay failure warning lights were illuminated. The contact stated that the exterior lights failed to operate as needed, and the vehicle occasionally failed to start. Additionally, the contact stated that the vehicle stalled while driving. The vehicle was taken to an independent mechanic who diagn... Read more
Incident date: May 7, 2025
My 2023 Lexus RZ450e experienced a sudden failure of the 12-volt battery, which completely disabled the vehicle and prevented it from starting. The battery failed while the car was plugged into a Level 2 home charger, but not in ‘Ready’ mode. There were no warning signs or alerts, and I had to call roadside assistance to jump-start the car. After the incident, I brought the vehicle to the d... Read more
DODGE
CHALLENGER
(2019) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 12, 2025
Incident date: May 5, 2025
With 700 miles on our 2025 CR-V Ex-L owned for only a month, we had just exited from a 100-mile highway trip onto city streets near our home when the driver display suddenly started flashing warnings of failures for ALL driver safety systems, one after another, causing us to immediately stop in the middle lane filled with traffic and not knowing what to do or how to proceed. We pulled over at the ... Read more
DODGE
CHALLENGER
(2019) — FUEL/PROPULSION SYSTEM
May 12, 2025
Incident date: May 5, 2025
Various 2018-2022 Honda Accord owners had fuel injector failures caused by the faulty factory fuel pump molding. The fuel pump has been recalled; however, not before the fuel injectors fail. My Accord recently got an array of warning lights pop up on the dash while driving on the highway. I read the code and it was a cylinder 3 misfire. A diagnosis has led to the discovery that the fuel injectors ... Read more
DODGE
CHALLENGER
(2019) — SUSPENSION
May 12, 2025
Incident date: May 5, 2025
Electrical system is currently failing. I was informed that I need a PDC wiring kit to replace the fuse box and the entire vehicle must be rewired. USB Charging ports DO NOT WORK. Cigarette lighter ports to charge cellular devices do not work. Every time the service department at the dealership fixed a component to repair the radio a fuse was blown in another area of the vehicle in 2024. Currentl... Read more
DODGE
GRAND CARAVAN
(2015) — STEERING
May 12, 2025
Incident date: Apr 17, 2025
Steering gets “sticky” on long mostly straight roads and resists small course corrections. This causes “jerky” steering corrections. This issue seems to be more prevalent in warm or hot conditions and occurs far less during colder times of the year. This issue is ongoing and has not been resolved.
Incident date: Apr 26, 2025
The contact owns a 2015 Ford Fusion Energi. The contact stated while driving at various speeds, the steering wheel became difficult to turn to the left or the right. The contact stated that the ABS and traction control warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the electrical rack and pinion needed to be replaced and recalibr... Read more
Incident date: May 10, 2025
I own a Tesla Model X, and for the past two summers I’ve experienced a repeating safety-critical issue during hot weather. After driving for a period in the heat, multiple systems begin to fail. The car displays numerous warnings including: •“Parking brake requires service” •“Traction control disabled” •“Stability control disabled” •“Steering assist reduced” •“Automat... Read more
Incident date: Apr 25, 2025
Michigan vehicle 2000 miles. Vehicle is totally stock. #1 The dash is reflecting on to the windshield more than I've ever seen on any other vehicle. It's really starting to constantly take my focus off what is happening in front of me. #2 Other issue is the blind spot warning system. Most Michigan u-turns are single lanes that turn into two as you're turning in the U. The system is constantly b... Read more
Incident date: Mar 4, 2025
On April 15th, 2025, my 2022 Mazda CX-30 experienced a sudden malfunction while I was driving. Despite having the automatic emergency braking system and forward collision warning, the car failed to slow down or alert me before I hit another vehicle during a pile-up. Right after the collision, my dashboard lit up with multiple error messages about the forward collision system, brake system, and sen... Read more
Crash
Incident date: Apr 16, 2025
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was an abnormal rumbling sound coming from the engine compartment, and the check engine warning light was illuminated. The contact stated that the vehicle accelerated normally, but while the vehicle was idling, the contact observed a rumbling sound coming from the engine compartment. The vehicle was ta... Read more
Incident date: Apr 1, 2023
Uncommanded engine shutoff while rolling out at slow speed into an intersection from a complete stop. The shifter automatically was placed in park and the parking brake was automatically engaged. I restarted the truck, disengaged the parking brake and drove away.
Incident date: May 1, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving 70 MPH with the cruise control feature activated, the oil pressure message was displayed, and the vehicle stalled. The vehicle was coasted to the side of the road. The vehicle was not able to be restarted. The vehicle was towed to the residence and then to a dealer to be diagnosed, and the contact was informed that ... Read more
Incident date: May 1, 2025
The contact owns a 2018 Audi A5. The contact stated while driving 55-60 MPH, the yellow message "Steering Malfunction - Safe to Drive" was displayed. The contact continued driving 40 MPH, and the message turned red, and the vehicle lost power steering functionality. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle; however, the failure per... Read more
Incident date: Feb 12, 2025
To Whom It May Concern, I am writing to express my deep frustration and serious concerns regarding the repeated and dangerous failures I have experienced with the battery systems in three separate Jeep Grand Cherokee vehicles – model years 2022, 2024, and now 2025 4xe. In each case, I encountered a complete battery failure within the first 3,000 miles of the car’s life. These failures have no... Read more
Incident date: Feb 12, 2025
Hi Team, I own a certified 2021 Nissan and am currently experiencing a water leak at the top front corners of the windshield. The vehicle has been inspected for windshield defects and clogged drains, but no issues were found. After conducting some research online, I discovered that this issue closely resembles the one described in Technical Bulletin NTB21-097A. However, my vehicle’s VIN does n... Read more
Incident date: May 2, 2025
They sold me a car that wasn’t ready to be sold. They promised to fix it, but they didn’t. Child seat anchor latch ,cross traffic alerts rear,rollover stability control, front drive airbags antilock brakes front passenger airbags the trim electronic/control brake assist running light side impact airbags. Say current airbags, front passenger airbag front dryer airbags Ford collision warning, w... Read more
Incident date: May 2, 2025
They sold me a car that wasn’t ready to be sold. They promised to fix it, but they didn’t. Child seat anchor latch ,cross traffic alerts rear,rollover stability control, front drive airbags antilock brakes front passenger airbags the trim electronic/control brake assist running light side impact airbags. Say current airbags, front passenger airbag front dryer airbags Ford collision warning, w... Read more
Incident date: Nov 6, 2024
I was pulling into my apartment division I heard a loud pop and the vehicle then died. I tried starting it back up and it then caught on fire. My door locks were stuck in the locked position and I could not get them to unlock. Within a few seconds (which felt like several minutes) the doors did unlock and I was able to get out. There were no warning lights or messages prior to this. Fire depar... Read more
Fire
Incident date: Nov 6, 2024
I was pulling into my apartment division I heard a loud pop and the vehicle then died. I tried starting it back up and it then caught on fire. My door locks were stuck in the locked position and I could not get them to unlock. Within a few seconds (which felt like several minutes) the doors did unlock and I was able to get out. There were no warning lights or messages prior to this. Fire depar... Read more
Fire
Incident date: Apr 4, 2025
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while parked and unoccupied, while servicing the vehicle, the contact became aware that coolant was leaking from a coolant hose. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the coolant line needed to be replaced. The manufacturer was notified of th... Read more
Incident date: Apr 30, 2025
This vehicle has random bursts and loss of power due to the transmission not shifting properly. There is a noise coming from the passenger front that may be tied to transmission failure. Pre collision assist isn’t working due to ECM problem.