Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Sep 8, 2025
The vehicle experiencing excessive oil consumption without any external leaks. Since February 2024, I have repeatedly reported this issue to the dealership. They required me to complete multiple 1,000 mile oil consumption tests and eventually performed a combustion chamber cleaning. Despite this, the oil consumption problem continues. As of today, after driving only 3,700 miles, the engine oil le... Read more
Incident date: Sep 16, 2025
My Audi Q3 2015 started with The TPMS on and the traction skid symbol also lit up on dashboard. I brought it to Audi of Warwick, Rhode Island and they did a diagnostic testing on it and found that it was the all-wheel-drive control module on a lot of 2015 Q3 is just like mine had recalls on that same part in my car only has 80,000 miles on it and at 49,000 miles or 50,000. The whole turbo went o... Read more
Incident date: Sep 17, 2025
The contact owns a 2024 Mazda CX-90. The contact received notification of NHTSA Campaign Number: 25V568000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more
DODGE
CHARGER EV
(2025) - SERVICE BRAKES
Sep 17, 2025
Incident date: Sep 17, 2025
ABS Control Module is bad so ABS no longer functions. This has been confirmed my a mechanic. ABS light, Traction control light and BRAKE light on dashboard are all on. Replacement part is no longer manufactured so it can not be repaired.
Incident date: Sep 17, 2025
The contact owns a 2016 Ford F-150. The contact stated that the rearview camera intermittently displayed a distorted or blank image while the transmission was shifted into reverse(R). The contact stated that the failure prevented the driver from safely operating the vehicle. The dealer and the manufacturer were notified of the failure and informed the contact that there were no recalls on the VIN.... Read more
Incident date: Sep 17, 2025
My daughter sat inside the passenger seat while the car was parked, and the passenger headrest deployed onto the back of her head.
Incident date: Aug 1, 2025
On [XXX], I Down payment for the purchase of a 2010 Honda Fit, for $6,258.00 with 24 Ford of Easton, 703 Washington St., South Easton, MA 02375. License Motor Dealer , On [XXX], the TMPS dashboard light was on...Ford replaced them, but as presently ([XXX]) light is still on, they told me TMPS would go off after I drove car around. April 19, 2025, Last TMPS sensor was put on a 4th tire, I was... Read more
Incident date: Sep 8, 2025
Check engine light continues to come on after repair, lack of power and transmission skip at times. Reverse light dark, unable to see at all.
Incident date: Jul 20, 2024
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not di... Read more
Incident date: Jul 20, 2024
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not di... Read more
Incident date: Jul 20, 2024
The contact owns a 2002 Isuzu Rodeo. The contact stated that while driving at approximately 50 MPH, the vehicle stalled. The contact stated that as she was coasting to the right to stop on the shoulder, she observed that there was smoke in the cabin. The contact stated that after she stopped, she opened the driver's side passenger door and saw that smoke was emitting from under the passenger seat,... Read more
Fire
DODGE
CHALLENGER
(2020) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sep 15, 2025
Incident date: Aug 1, 2025
The anti collision avoidance systems did not engage. Instead it seemed the vehicle sped up. It did not engage to stop a collision, I was at almost a stop. Vehicle seemed to speed up. Anti-collision systems did not engage at all. This system worked previously. It did not brake automatically nor avoid a collision. It caused an accident & there were minor injuries & totaling 2 vehicles mine (2014 Jee... Read more
Crash
1 injured
DODGE
CHALLENGER
(2020) - ENGINE
Sep 15, 2025
Incident date: Aug 1, 2025
Coolant infiltration in engine. Lost of power White smoke from the exhaus Do not start Use a lot of cooler liquid Many missed fired Burned coolant odor Check engine light Engine shaking I am from Québec Canada
Incident date: Sep 5, 2025
Vehicle Autopilot settings with default settings, 1) traveling marked highway speed of 75 mph, vehicle detects something in either the lane to the right or left will slam on the brakes possibly causing a rear end collision, 2) traveling at marked highway speed of 75 mph, vehicle detects curve signs either to the right or left will slam on the brakes possibly causing a rear end collision, 3) travel... Read more
DODGE
GRAND CARAVAN
(2019) - STRUCTURE:BODY
Sep 15, 2025
Incident date: Sep 14, 2025
Front wheel well liners keep falling out of place like they are melting. happens when towing and engine gets hotter than normal. Trailer is well below limit for vehicle. Liners fall onto the tire while in motion. This is the 4th time this issue has happened to my vehicle. Dealer replaces them and says it happens all the time.
Incident date: Jan 1, 2023
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached, and the front driver-side A-pillar trim became loosened. The local dealer was not contacted. The ... Read more
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Sep 14, 2025
Incident date: Sep 1, 2025
Left side IVI system intermittent, yes. Unable to communicate handsfree or if in an emergency situation contact onboard 911 systems. Yes, the problem has been recreated twice with dealership and four videos of outages were submitted to dealership. Yes, the manufacturer inspected and called it needing a software push from Nissan. No software update is not available couldn’t be determined when fix... Read more
Incident date: Sep 14, 2025
For the past year to year ½ I have brought my car in for concerns with idle, hesitation when accelerating, stalling out, etc. This has put me in compromised situations when in traffic, at stop lights and when trying to accelerate to get on the highway. I was told it was fine, until it was not. Now my engine needs to be replaced. What I discovered in my car was their worksheet on issues that they ... Read more
Incident date: Sep 4, 2025
Multipurpose camera behind the front windshield was inspected by Honda dealership. They were able to verify it had a fault and needed to be replaced at a cost of around $1700. This camera controls many of the safety features this van advertises such as the the Lane Keep Assist and Collision Mitigation. While researching online, I was able to find multiple owners of the 2018-2019 Honda Odyssey that... Read more
Incident date: Sep 12, 2025
My company issued 2023 Ram Promaster has an issue with the cab filling up with raw gas fumes during hot weather. They are very over bearing, make breathing difficult and of course they are flammable. I've taken it to the dealership 4 times now over the past year. The first 3 times they've said they can't replicate it and they don't smell anything. One dealership did try replacing the evap canister... Read more
Incident date: Sep 12, 2025
The lane assist malfunction and periodically jerks. Very unsafe I no longer use this feature . To keep control of the vehicle. I never got it inspected. As the lane assist was in use and it would jerk it would alert me of a lane departure . I mention this to include every known problem I have experienced with the vehicle. The problem That brought me here. Is my engine light came on today. Leading... Read more
Incident date: Jul 10, 2025
Rear windows and passenger window are malfunctioning. They stay open and will not close. Takes many attempts, and push start car on and off attempts. Takes hours for them to work again. Currently not using rear windows. To be on the safe side.
DODGE
GRAND CARAVAN
(2018) - POWER TRAIN
Sep 12, 2025
Incident date: Aug 1, 2025
The contact owns a 2019 Subaru Outback. The contact stated that while driving approximately 20-25 MPH, the vehicle started reversing unintendedly while the gear shifter was in drive(D). The contact stated that the vehicle reversed on a steep road, drove onto a curb, and onto the poles that were lying down, and the vehicle stopped. The air bags did not deploy. The contact sustained pain on the rig... Read more
1 injured
Incident date: Aug 27, 2025
The contact owns a 2023 Tesla Model 3. The contact stated that upon starting the vehicle and shifting to drive(D), the front trunk opened inadvertently, blocking the visibility of the roadway. The contact stated that the failure had recurred several times upon shifting to drive(D), which required the contact to exit the vehicle and manually close the trunk. The vehicle was taken to a Tesla service... Read more
Crash
Incident date: Sep 5, 2025
The camera on the windshield fails when then the windshield gets too hot when you are driving and causes the safety systems to stop functioning ( lane assist, blind spot, etc). See attached pictures. This is a major design flaw and Honda should recall and replace the cameras on all 2022 Honda pilots. I live in the desert in El Paso, Texas and this happens when you are driving . See my attached... Read more
DODGE
CHALLENGER
(2018) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sep 11, 2025
Incident date: Sep 11, 2023
While in the elementary school carline this morning, waiting to drop my kids off at school, my brakes completely failed unexpectedly, causing me to roll into the SUV in front of me. The line in the mornings is long and slow moving and I was stopped behind several other cars also waiting to drop their kids off — letting off the break and re-engaging the break to move forward as the line progres... Read more
Crash
Incident date: Sep 6, 2024
The camera/ screen doesn’t always come on when you start the vehicle. Sometimes I start the truck and then put it in reverse but the camera does not display in the screen. At times the screen doesn’t turn on for several minutes after I’m driving.
Incident date: Jun 13, 2025
Intermittently, the vehicle's backup camera displays a blank (black) image when the vehicle is placed in reverse. The issue resolves its self by turning the vehicle off and back on.
Incident date: Sep 1, 2025
The contact owns a 2024 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated, though the vehicle had previously been serviced within 1,600 miles. The vehicle was taken to an independent mechanic, who informed the contact that the engine had consumed four quarts of oil within 1,600 miles. The contact was advised to take the vehicle ... Read more
Incident date: Sep 1, 2025
Rocker arm malfunction. This car has repeatedly shut off while driving without warning and the rocker arm has been the only code. I saw this has been a problem for the 2014-2015 Malibu and Impala models and this should be recalled due to faulty equipment and not to be repaired at the cost of the owners.
DODGE
CHALLENGER
(2015) - LANE DEPARTURE: WARNING
Sep 10, 2025
Incident date: Aug 15, 2025
The central computer in my 2022 Tesla Model 3 failed unexpectedly. This is a critical component that controls essential vehicle functions, including safety alerts, battery management, regenerative braking, Autopilot features, navigation, and over-the-air updates. The failure makes the vehicle unsafe to operate. The car is only 2–3 years old, and such a major systems failure in such a short time... Read more
Incident date: Aug 1, 2022
1) Electronic emergency brake goes on repeatedly when attempting to put vehicle in gear. 2) Speed control has coasted to a very low speed while on the highway several times, on its own with no vehicles in front of me. 3) Numerous other “glitchy” electrical issues exist. Dealer says they are collaborating with engineers in Germany. There is currently no fix. It is as if the vehicle is... Read more
Crash
Incident date: Aug 1, 2022
1) Electronic emergency brake goes on repeatedly when attempting to put vehicle in gear. 2) Speed control has coasted to a very low speed while on the highway several times, on its own with no vehicles in front of me. 3) Numerous other “glitchy” electrical issues exist. Dealer says they are collaborating with engineers in Germany. There is currently no fix. It is as if the vehicle is... Read more
Crash
Incident date: Aug 1, 2022
On December 28, 2024 my family and I were in a crash with our Pacifica van. In a gradual left turn at approximately 40 mph, the van slowly drifted to the right. I slowly corrected to the left with no affect. After slightly more left correct, the van cut hard left and crashed head into a concrete wall on the opposite side of the roadway. The steering correction inputs should not have resulted in su... Read more
Crash
Incident date: Apr 7, 2021
Check airbag system light keeps coming on and worried airbag may rupture or explode
Incident date: Aug 15, 2025
The contact owns a 2021 Ford F-350. The contact stated that while driving 65 MPH, the Disconnect/Reconnect message was displayed on the instrument panel. The contact stated that while depressing the brake pedal with the trailer brake control, the system indicated that there was no trailer detected. An independent mechanic was contacted. The vehicle was taken to an independent mechanic to be diagno... Read more
Incident date: Sep 6, 2025
PASSENGER SIDE REAR BRAKE CALIPER FAILED CAUSING THE BRAKE TO SCRAPE INTO THE ROTOR. THE EMERGANCY BRAKE REMAINED IN THE LOCK POSTION WHEN THE CALIPER FAILED. LOCKING THE CALIPER IN THE UP POSITION AND RELEASING BRAKE FLUID. DRIVER SIDE BRAKES, CALIPER, AND ROTOR COMPLETLY INTACT AND DOES NOT NEED REPLACING.
Incident date: Sep 4, 2025
The glare from the dash to the windshield on occasion is so severe that it is impossible to see/avoid a pedestrian or other vehicle close in front of you. This is a major safety issue.
Incident date: Sep 4, 2025
Business: Nissan North America, Inc. (through its agent Morley Companies, Inc., and affiliated dealers) I submit this complaint regarding Nissan North America, Inc.’s handling of a federally mandated safety recall affecting my vehicle (VIN [XXX] ). Nissan’s conduct has been inconsistent with recall law, coercive in tone, and harmful in practice. The following issues are documented in writing:... Read more
Incident date: Sep 4, 2025
The steering is stiff and hard to turn this is the second time this has happened. It happened last year around this same time. I took to Tesla service in New Orleans for repair and they said they cleaned the bolts and reconnected the line. And now the car is experiencing the same issue
Incident date: Aug 31, 2025
The vehicle stalls while driving at any speed. It has left me on the highway or the middle of an intersection with myself & my kids in danger. The check engine light comes on before the vehicle shuts off completely & loses power & steering. The traction control & stability warning also come on. The vehicle has rolled backwards while in park numerous times so I have to use the parking brake on a re... Read more
DODGE
GRAND CARAVAN
(2014) - SERVICE BRAKES
Sep 6, 2025
Incident date: Aug 23, 2024
The palisade seems to have issues when breaking over potholes or bumpy streets. I think you could say they lock up and do not stop as they should. In addition the car actually shutters. This happens more than once in a daily basis because of the area I live in. I’ve brought it back to the dealer twice and because they drive on smooth roads, they do not duplicate this issue, which means they’re... Read more
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Sep 6, 2025
Incident date: Aug 26, 2025
The red steering wheel with an exclamation point pops up on the dashboard and instantly I lose power steering the wheel gets really hard, it went out as I was making a turn and I almost hit the truck . I had to yank the wheel really hard to control the steering, then had to pull over turn the truck off then back on to reset the problem. This have been going on mildly for a few years now has gott... Read more
DODGE
GRAND CARAVAN
(2014) - STEERING
Sep 6, 2025
Incident date: Aug 26, 2025
The red steering wheel with an exclamation point pops up on the dashboard and instantly I lose power steering the wheel gets really hard, it went out as I was making a turn and I almost hit the truck . I had to yank the wheel really hard to control the steering, then had to pull over turn the truck off then back on to reset the problem. This have been going on mildly for a few years now has gott... Read more
DODGE
GRAND CARAVAN
(2014) - EXTERIOR LIGHTING
Sep 6, 2025
Incident date: Aug 26, 2025
Headlight does not provide adequate illumination at night, making riding extremely dangerous.
Incident date: Aug 22, 2025
Car started smoking while drive, lucky I was already pulling in my driveway.
Incident date: Aug 25, 2025
premature wear of the motor-driven power steering (MDPS) flexible coupling. This wear causes a "knock" or "clunk" noise when turning the steering wheel, especially at a stop, and may be accompanied by a tight or loose steering feel.
Incident date: Sep 5, 2025
There are many thousands of Ford Escape owners with this same issue. The shifter knob will not shift out of park in hot weather, sometimes taking 20 to 30 minutes for the vehicle's interior to cool sufficiently to shift into drive. Ford is ignoring this problem. I don't understand why they are looking the other way and not fixing this well-known issue.