Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jul 12, 2025
Dashboard Error: "Lane Sensor Disabled and forward collision warning" message appears on the dashboard. Rear Camera Malfunction: The rear camera activates unexpectedly while driving, causing significant distress. This has occurred: On the highway with your [XXX] daughter, resulting in a panic attack and pulling over to the hard shoulder. Near a Home Depot parking lot when someone was wit... Read more
DODGE
CHALLENGER
(2016) — POWER TRAIN
Jul 14, 2025
Incident date: Jun 16, 2016
What component or system failed or malfunctioned, and is it available for inspection upon request? The Powertrain Control Module (PCM), which manages engine-transmission communication and regulates cooling system performance, malfunctioned, resulting in a cascade of related failures: Transmission system: Delayed shifting, hesitation, and eventually a “transmission stuck in park” code. Coolin... Read more
Incident date: Jun 23, 2025
Experienced a sudden unintended acceleration while parking the vehicle. Right front tire climbed up on a parking barrier (shortened telephone pole) and damaged the right front bumper. No warning or trouble lights were on at that time, however, after restarting vehicle and heading home approximately half a mile down the road, all the warning and trouble lights came on, the steering wheel started sh... Read more
Crash
Incident date: Jun 23, 2025
Experienced a sudden unintended acceleration while parking the vehicle. Right front tire climbed up on a parking barrier (shortened telephone pole) and damaged the right front bumper. No warning or trouble lights were on at that time, however, after restarting vehicle and heading home approximately half a mile down the road, all the warning and trouble lights came on, the steering wheel started sh... Read more
Crash
Incident date: Jun 23, 2025
There are known recalls on 2018 Dodge Journeys. For some reason my VIN [XXX] doesn't show on the list. 1) back up camera shows a black screen or a blurry dark picture (on going issue for over a year) 2) electrical system sometimes refuses to acknowledge the key fob and or won't start due to it thinking it has a dead battery. (on going issue for almost two years) 3) when braking in an emergency s... Read more
Incident date: Jun 25, 2025
We had to replace steering gearbox. This was the second time we had to bring the car into the dealer for repairs. Almost a year earlier August 27,2024 brought in for the same issue, at that time the Honda had 61,505 miles. No repairs were done as they had no error codes to go by even though there were other Hondas witl steeringbox issues. As of October 9,2024 1.7 million in recall. July 5,2025 ... Read more
Incident date: Jul 14, 2025
Our vehicle was rear ended and the front passenger seatbelt did not lock or (possibly) locked too late. The front passenger's face hit the dashboard, as well as their knees and feet. The vehicle that hit ours was estimated to be travelling at about 45 mph and we were rolling at around 5 mph in traffic. The failure has not been able to be reproduced by the collision center, the sensor callibrati... Read more
Crash
1 injured
Incident date: Jul 14, 2025
Our vehicle was rear ended and the front passenger seatbelt did not lock or (possibly) locked too late. The front passenger's face hit the dashboard, as well as their knees and feet. The vehicle that hit ours was estimated to be travelling at about 45 mph and we were rolling at around 5 mph in traffic. The failure has not been able to be reproduced by the collision center, the sensor callibrati... Read more
Crash
1 injured
Incident date: Jul 14, 2025
The obd reader on my 2003 Durango brings up code for central timing module and eeprm checksum error were the safety recall is in order but the vin number is not in the list of recall. It has all the specification of recall but vin number isn't in the list of recalls. I'm driving around in a unsafe vehicle due to manufacturing error that my vin number is the only thing why they won't fix it. Why do... Read more
Incident date: Sep 27, 2023
Back up camera frequently doesn't work correctly. I have to wait up to 30 seconds before it works. Or I have to put it in park and back to reverse to get the camera to work.
Incident date: Sep 27, 2023
Most recently, my transmission stopped working leaving my [XXX] daughter and I stranded at an airport, in congested traffic, right around a bend where traffic was exiting in Phoenix, Arizona. It was 111 degrees outside and we had to be towed by the airport contracted tow company to a little area where we could only stay for 20 minutes. They were originally going to tow us to the top of the parkin... Read more
Incident date: Sep 27, 2023
Notified dealer roughly 9/27/23 of issues with dodge hornet . The car went into reverse instead of forward causing significant damage to another car we own . Dodge pulled the black box and gave findings that they weren’t liable however here we are in 2025 an issues we complained about are in recall without a remedy to fix .
Crash
Incident date: Jul 13, 2025
The steering system on my Lexus IS 350 F Sport malfunctioned while driving at high speeds on the highway. Specifically, the steering wheel locked up and would not allow me to turn, which made it extremely difficult and dangerous to control the vehicle. The car is available for inspection upon request. My safety and the safety of others on the highway were seriously endangered. When the steering l... Read more
Incident date: Jul 13, 2025
Small stone hit front windshield exactly in middle where window wiper sensor attaches and windshield split down the middle in two. Something is defective with these windshields. This is NOT normal to completely split like this.
Incident date: Jul 13, 2025
Car trys to start, it turns over but doesn't start. When it does start the red lightening bold is illuminated. Motor runs rough and shaky has ZERO POWER to accelerate. On going since 2024
Incident date: Jul 11, 2025
Went to store bought food Left store and car started chugging and losing power When I got home my son said he could smell exhaust and it sounds like the catalytic converter
Incident date: Jul 12, 2025
I first noticed an issue with the steering wheel not returning to center after a turn, and also when in a slow sweeping curve that the wheel would hold the position and keep in the turn/curve unless corrected by manually turning it straight. I had new tires installed on 11/6/2024 and the alignment was checked and was correct. The tires that I chose turned out to be way harsher riding and noisy the... Read more
Incident date: Jul 12, 2025
The Driver Attention Warning. A mandatory Manufacturing component that cannot be disabled. When driving in heavy traffic at highway speed unwarranted beeps and take a break warnings appear. To be sure this is a severe distraction to drivers and a complaint in my case Hyundai is failing to respond to. It is a distraction and needs to be taken care of with software upgrades that are possible but Hy... Read more
DODGE
CHALLENGER
(2016) — ENGINE
Jul 12, 2025
Incident date: May 9, 2025
Torque converter failure that has plagued other Ford vehicles of this era having the 2 liter 4 cylinder engines. Please see attached letters to and from Ford and all work orders.
DODGE
GRAND CARAVAN
(2016) — POWER TRAIN
Jul 11, 2025
Incident date: Jul 3, 2025
TSB 23-2143, citing cold-start cam phaser rattle as a manufacturing defect that impacts reliability and safety (loss of power, premature wear, noise).
Incident date: Jul 10, 2025
The contact owns a 2023 Mitsubishi Outlander. The contact stated that on several occasions while the vehicle was started, in park(P), and while driving and in reverse, the infotainment screen was black. The vehicle was taken to a dealer on several occasions however, the failure could not be replicated. The contact then received notification of NHTSA Campaign Number: 25V369000 (Back Over Prevention... Read more
Incident date: Apr 24, 2025
The contact owns a 2018 Ford F-250. The contact stated while driving approximately 50 MPH, the vehicle displayed the death wobble. The failure had occurred three times. There were no warning lights illuminated. The dealer was contacted; however, the contact was not able to speak with a representative. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. Th... Read more
Incident date: Apr 24, 2025
The contact owns a 2018 Ford F-250. The contact stated while driving approximately 50 MPH, the vehicle displayed the death wobble. The failure had occurred three times. There were no warning lights illuminated. The dealer was contacted; however, the contact was not able to speak with a representative. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. Th... Read more
Incident date: Jul 11, 2025
The contact owns a 2019 Ford Fiesta. The contact stated that while driving at an undisclosed speed over a pothole, the vehicle made a clunking sound, and the front passenger’s side wheel seized. The vehicle was towed to the dealer, who determined that the front brake system had melted and needed to be replaced. The vehicle was not repaired. The contact stated that the brake pads had previously b... Read more
Incident date: Jul 11, 2025
My vehicle is currently on software version 3.6.4. I recieved a recall notice for the "camera is temporarily unavailable" on my vehicle NHTSA Recall 25V-280. The car still has the same error, and ~30% of the time, the rear view camera is not functional. There were no incidents or injuries reported, but the car has very minimal rear visiblity, and I live in a highly populated community, and it p... Read more
Incident date: Jul 11, 2025
I purchased it and within two months the cars breaks were slow to respond, or would lock up and the parking break did not work. The car suddenly shifts into neutral while driving on the high way and surface roads, loses power and has nearly caused multiple accidents. Other times when i try to shift, it does not respond. Car stalls going up hill and at stoplights. I took it for diagnostics twice an... Read more
Incident date: Apr 15, 2025
High Beam Headlights not working on Auto mode. Was inches away from Hitting a deer due to the high beam headlights not working. This would have been a very serious accident and I had my toddler in the car with me..... Same vehicle models have a recall for this, Recall is --- NHTSA Recall 21V-797, also known as Recall Y66, involves Chrysler (FCA US, LLC) vehicles due to a potential issue with diff... Read more
Incident date: Apr 15, 2025
Having transmission issues like other silvardos but not included in recall
Incident date: Apr 15, 2025
Coolant intrusion into cylinder/cylinders Problem confirmed by a dealer Check engine light, cylinder 1 missfire is when I noticed an issue
Incident date: Apr 15, 2025
My 2017 GMC Sierra Brakes started acting up a slow speed it would seem like there were no Brakes or Pedal would push very hard. I pulled into a parking space at the store and it was like I had no Brakes had to push pedal very hard and Thank god there wasn’t a car in front of me because I would have hit it. The truck has new front and back Brakes and Rotors put. The truck was throwing some codes... Read more
Incident date: Apr 15, 2025
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, there was an abnormal grinding sound coming from the rear brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed; however, the diagnostic result was unknown. The front brakes were replaced, and the vehicle was repaired. T... Read more
Incident date: Apr 15, 2025
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, there was an abnormal grinding sound coming from the rear brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed; however, the diagnostic result was unknown. The front brakes were replaced, and the vehicle was repaired. T... Read more
Incident date: Mar 6, 2024
The contact owns a 2020 Ford F-250. The contact stated that the sunroof had been leaking for approximately 2 years. The contact used rubber mats to cover the carpet, but the carpet was soaked. The contact stated that the vehicle was taken to a local dealer two times and the dealer informed the contact that the vehicle had been repaired; however, the failure persisted. The contact stated that recen... Read more
Incident date: Mar 6, 2024
The contact owns a 2020 Ford F-250. The contact stated that the sunroof had been leaking for approximately 2 years. The contact used rubber mats to cover the carpet, but the carpet was soaked. The contact stated that the vehicle was taken to a local dealer two times and the dealer informed the contact that the vehicle had been repaired; however, the failure persisted. The contact stated that recen... Read more
Incident date: Mar 6, 2024
It started with third brake light out, then,tail wipers intermittenly work, then camera not working- had to have someone watch the back of car to see also right inside light out AND Tailgate wont lock with rest of doors After looking on YOUTUBE this has been going on since 2012
Incident date: Jul 10, 2025
On [XXX], I was driving uphill on the interstate at around 70 mph on gas power (hybrid battery was discharged) and warning came up "Stop Safely Vehicle Will Shut Down Soon" and lost power (Limp mode). I was able to move safely to the shoulder, but with 5 passengers (3 young kids) and a dog and a full load of camping gear it was a bit nervewracking. Could not get the car started again (stayed in li... Read more
Incident date: Jul 6, 2025
Safety concern. Vehicle suddenly could not maintain highway speed; vehicle unexpectedly decelerated. We were forced to pull over on the shoulder of the freeway. We called 911 and officers came. Officer confirmed being stopped on the shoulder of a major freeway was a very dangerous situation. We had 3 adults and two sleeping children in the car. No warning signals in the vehicle prior to the incide... Read more
DODGE
GRAND CARAVAN
(2015) — POWER TRAIN
Jul 9, 2025
Incident date: Jul 7, 2025
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted to a lower gear. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve body had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware ... Read more
DODGE
GRAND CARAVAN
(2019) — ELECTRICAL SYSTEM
Jul 9, 2025
Incident date: May 15, 2025
My 2023 Audi SQ5 Sportback's key fob stopped working, and when I took it into the Audi dealership they said that it is a known issue that if you don't unclog the drain (not sure where that is - was never told I needed to do so) then there can be leaks that affect the wiring and the Comfort Control Module, rendering the vehicle unusable. They are now trying to charge me approximately $16,000 to fix... Read more
DODGE
GRAND CARAVAN
(2019) — SEAT BELTS
Jul 9, 2025
Incident date: May 15, 2025
The whole tension rod of driver side seatbelt ripped off. Recall was issued I took to get done afterwards the seatbelt tension rod broke. I called dealer and Chevy and they say well we did the recall tuff luck! They knew it was about to break or almost broken and did nothing and gave me my truck back unsafe. I can’t use my car due to no seatbelt on driver side and they won’t own to their error... Read more
DODGE
GRAND CARAVAN
(2019) — POWER TRAIN
Jul 9, 2025
Incident date: May 15, 2025
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving from a complete stop, the vehicle made an abnormal sound, hesitated while responding, and the transmission shifted hard. The contact stated that the failure recurred while driving at various speeds, and the vehicle felt like it was going to stall. The contact stated that while coming to a complete stop, the vehicle jerke... Read more
DODGE
GRAND CARAVAN
(2014) — STEERING
Jul 9, 2025
Incident date: Jul 8, 2025
Car driven off the lot 06/14/2025 On Sunday 07/06/25 (21 days from purchase) while driving home from a 30 minutes away from home trip with 3 young children with me, the car gave multiple alerts and service warnings. "Service Brake Assist" and "Service ECS" Lights / Symbols related to the following were also displayed: Traction Control System (TCS)/ Electronic Control Stability Light, Anti-lock Bra... Read more
Incident date: Jan 21, 2024
The front panel of the moonroof cracked from the inside without any impact or clear cause. I brought the vehicle to my local Subaru dealer, Troncalli, for inspection, but they were unable to determine why it happened. I purchased this vehicle for my wife and kids, and now there’s a cracked piece of glass directly above their heads. After doing some research, I found that this appears to be a co... Read more
DODGE
GRAND CARAVAN
(2018) — ENGINE
Jul 9, 2025
Incident date: Jul 6, 2023
my car shut off at red light and wont restart .Even though i had it repaired under the recall.
DODGE
GRAND CARAVAN
(2018) — ELECTRICAL SYSTEM
Jul 9, 2025
Incident date: Jul 6, 2023
The MMI (multimedia interface) will periodically restart during drives, including while the backup camera and other safety systems are active. The restart limits ability to use safety features such as the backup camera or sensors. The system displays a message that states the “user hasn’t been used in an extended period of time” and then the system begins the reboot. This issue first began a... Read more
DODGE
GRAND CARAVAN
(2018) — STRUCTURE:BODY
Jul 9, 2025
Incident date: Jul 6, 2023
Driver's side sliding door stays locked and will not open it also prevents me to lock the passenger side sliding door
DODGE
GRAND CARAVAN
(2018) — FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 8, 2025
Incident date: Jul 1, 2025
There is a couple malfunction warnings that come on randomly and it disables the cruise control. It hasn’t affected my safety yet, but there is a possibility every time I drive my vehicle while those lights are on. The problem has been confirmed by the dealer and they’ve attempted a few things to repair it but it hasn’t been completely fixed. I have been told by the dealer that this is s... Read more
DODGE
GRAND CARAVAN
(2018) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 8, 2025
Incident date: Jul 1, 2025
There is a couple malfunction warnings that come on randomly and it disables the cruise control. It hasn’t affected my safety yet, but there is a possibility every time I drive my vehicle while those lights are on. The problem has been confirmed by the dealer and they’ve attempted a few things to repair it but it hasn’t been completely fixed. I have been told by the dealer that this is s... Read more
DODGE
GRAND CARAVAN
(2018) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 8, 2025
Incident date: Jul 1, 2025
I had recently decided to rotate my wheels and and I had gotten done I noticed that after a little while after I get down the road my speedometer, cruise control, abs, traction control stopped working and my parking brake light also came on now I do know the only thing that I done differently was kept my hub cap pieces off of the vehicle
Incident date: May 26, 2025
engine oil excessive consumption. We bought (Sept 2024) this 2017 vehicle used at a Hyundia dealership, beautiful, loaded orange SUV, for my senior college student. We have to add quart after quart after quart of oil in-between oil changes. She hardly drives the car as she walks to class and works 1/2 mile from her Apt. We are scared for her to take even a 2hr road trip due to this issue. She i... Read more