Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jul 23, 2025
Per the dealership where we purchased our vehicle, one lifter gave out and damaged the camshaft. Since there are no guarantees if we replace one lifter this will not happen again. We chose to purchase a new engine rather than purchasing a rebuilt engine. I don't know if this qualifies as a safety issue but we were afraid to drive our vehicle. It has now been at the dealership since May 15 waiti... Read more
Incident date: Jul 17, 2023
The contact owns a 2020 Ford F-150. The contact stated that on several occasions while driving at various speeds, the transmission shifted hard and shifted into neutral unintendedly. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The vehicle was repaired; however, the failure reoccurred two weeks later. The vehicle was taken to the same dealer where it was it... Read more
Incident date: Nov 23, 2024
The backup camera stopped working and I notice that there is a big recall on millions of vehicles for the same problem that my vehicle is having. I would also like my backup camera fixed. It just stopped displaying the image and it’s a safety hazard.
Incident date: Jul 23, 2025
Engine started making a noise and then the car died and would not start. We were on the highway service road when the car died in the middle of the road. We took the car to the dealership and they confirmed the vehicle engine has seized up. This is covered under warranty. The manufacturer denied the claim because of a sensor recall in August 9, 2018. We purchased this car used on July 11, 2018 ... Read more
Incident date: Jul 22, 2025
My Traverse prompted me to do an update - I did- and all my cameras stopped working- took to dealership - they tried to do a Manuel update and locked up the whole system- and the USB’s stopped working - 4 weeks later waiting on new system and no answer in site for when parts will be in - contacted GM and they escalated issue - told to be patient - just made my 3rd payment - I want a new car not ... Read more
Incident date: Jul 22, 2025
While driving on I-75 in Atlanta about a month ago, my 2017 Nissan Maxima suddenly stopped accelerating. The engine was revving, but the car wouldn’t respond when I pressed the gas. It was unexpected and dangerous in fast-moving highway traffic. The same issue happened again on July 22, 2024, while I was driving on I-85. Both times, the car lost acceleration without warning in the moment. Befo... Read more
Incident date: Sep 1, 2024
2023 Maverik Hybrid at around 30,000 miles Vehicle would start shaking while accelerating. I took it to the dealership and they had to replace all the components in the front end of the truck. I know have about 60,000 miles on the vehicle and I'm having the same shaking problem while accelerating. It looks like this is a common occurrence with this vehicle. It is no longer under warranty and i... Read more
Incident date: Jan 1, 2020
The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 75 MPH, the vehicle became difficult to maneuver and the front passenger’s side of the vehicle crashed into the shoulder lane wall. No warning lights were illuminated. The air bags had not deployed. No injuries were sustained; however, medical attention was sought. A Police report was not filed. The vehicle was... Read more
Crash
Incident date: Jan 1, 2020
I am filing a complaint regarding a persistent and disruptive software feature in my leased 2024 Hyundai Tucson Hybrid. The vehicle has an integrated "Red Light Camera Warning" that plays an audible voice alert every time I approach or pass an intersection with a red light camera. Despite numerous attempts through the dealership and Hyundai corporate support, according to Hyundai, the alert is pa... Read more
Incident date: Jul 22, 2025
On 7/13/25, my 2021 Jeep Wrangler Unlimited with approximately 50,000 miles on it spontaneously caught fire as I was driving down the highway. The fire appeared to start in the engine compartment and very quickly moved to the entire front end of the vehicle. I pulled over on the side of the road and managed to safely exit the vehicle without physical injury. In minutes, the entire vehicle was cons... Read more
Fire
Incident date: Jul 19, 2025
The passenger headrest AHR has deployed a couple years ago while parked. I tried working with the dealer for the past year to get it fixed under a recall. The dealer said it was covered for a limited time but no longer is covered. I do not understand why that is. It seems this should be covered under a recall and is a safety issue.
DODGE
CHALLENGER
(2017) — ELECTRICAL SYSTEM
Jul 21, 2025
Incident date: Mar 2, 2024
The odometer on my 2004 Prius stops at 299,999. This is a known problem in the 04-05 models that was corrected in 2006. Leaves me unable to track miles for maintenance and other uses. This also has the problem with the entire digital dash going dark which means no speedometer or gas gauge. Making the vehicle almost unable to be driven safely at this point. I have reached out to Toyota and they ver... Read more
DODGE
CHALLENGER
(2017) — ELECTRICAL SYSTEM:IGNITION
Jul 21, 2025
Incident date: Mar 2, 2024
The contact owns a 2005 Saturn Ion. The contact stated that the ignition key was stuck inside the ignition key slot, and the vehicle failed to start. The cause of the failure was not yet determined. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 14V171000 (ELECTRICAL SYSTEM). The dealer was not contacted regarding the failure. The manufacturer was notified of ... Read more
DODGE
CHALLENGER
(2017) — ELECTRICAL SYSTEM
Jul 21, 2025
Incident date: Mar 2, 2024
8.4" touchscreen delaminating, causing ghost touches, which is changing my steering , timing, wipers, headlights, and suspension. The radio is going through stations, inputs, i can not use my android auto or use gps, all of my settings. It is very much a safety concern!
Incident date: Jul 11, 2025
While driving, the infotainment screen (MMI system) randomly reboots without warning. This happens frequently, often multiple times during a single trip. When it restarts, the screen goes black and temporarily disables important functions like the navigation, rear-view camera, audio, and vehicle settings. This poses a safety risk by distracting the driver and making it difficult to safely reverse ... Read more
DODGE
GRAND CARAVAN
(2018) — ELECTRICAL SYSTEM
Jul 20, 2025
Incident date: Jul 19, 2025
Vehicle does not start or starts and will not go into gear. Dash lights go crazy and various issues display on screen
Incident date: May 5, 2025
There have been two recalls to address the backup camera failing to initialize when the vehicle is put into reverse. After the most recent update, my camera fails to initialize even more than before.
Incident date: May 5, 2025
There have been two recalls to address the backup camera failing to initialize when the vehicle is put into reverse. After the most recent update, my camera fails to initialize even more than before.
Incident date: Oct 20, 2024
Campaign 23B56 Description Inspect front door check-arm reinforcement spot welds Next Steps Contact your dealer for next steps. ---------------------------------------------------------------------------------------------------------------- Recall Action Soon Issue Since 03-14-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue S... Read more
Incident date: Oct 20, 2024
Campaign 23B56 Description Inspect front door check-arm reinforcement spot welds Next Steps Contact your dealer for next steps. ---------------------------------------------------------------------------------------------------------------- Recall Action Soon Issue Since 03-14-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue S... Read more
Incident date: Oct 20, 2024
I purchased a brand-new 2024 Dodge Durango that has had an unresolved front-end noise since purchase. The service manager and two technicians confirmed hearing the noise, but the dealership and manufacturer have not been able to identify or repair it after multiple visits.The vehicle has also had loose bumper hardware, missing clips, loose hoses, and a defective roof rack. I am concerned this may ... Read more
Incident date: Jul 19, 2025
I own a 2020 Acura MDX. On two separate occasions, the Auto Engine Idle Stop system failed to operate while depressing the accelerator pedal while at a stop. Several unknown warning lights were illuminated on the instrument panel. The vehicle shuts off and the I had to manually restart the vehicle after the failure. I have not contacted the dealer yet but based on what I have found here I am not... Read more
DODGE
CHALLENGER
(2023) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 19, 2025
Incident date: Mar 25, 2025
My GMC had a terminal engine failure around 5/3/25. This disengaged the ESC, parking brake, and driver assist abilities as well as making the truck undrivable. GMC service diagnosed the truck needed an entire new engine. The repair took over 2 months to complete and now that I have the truck back, the adaptive cruise control is not working.
DODGE
GRAND CARAVAN
(2017) — STEERING
Jul 19, 2025
Incident date: Jul 12, 2025
Vehicle must have thought a shadow line in the road from a bridge indicated a wall I was about to hit, as it slammed on the breaks in the middle of the freeway. Car behind had to swerve to avoid. On the same trip, several nags of 'keep eyes on the road' were incorrect, as my eyes were directly on the road, but phone was in hand functioning as a microphone taking voice memos. Car proceeded to shut ... Read more
Incident date: Jul 12, 2025
Driving on the freeway at 65 mph, my sunroof spontaneously exploded. The car is less than one month old and no debris whatsoever hit the car prior to the sunroof exploding. It was a sunny day, about 85 degrees and the freeway traffic was light. There were no cars or trucks directly in front of me at the time. There was a loud boom and then glass rained down on the roof of the car. Glass also fl... Read more
Incident date: Jul 12, 2025
Vehicle suddenly lost power with no warning on a busy four-lane highway. Despite the obvious crash possibility, I was luckily able to move to the shoulder, but the entire electrical system soon went out. Emergency flashers quit working, making a rear-end collision more likely . It was a hot sunny day but the a/c and even the windows wouldn’t operate and we ran out of water before the tow tru... Read more
Incident date: Nov 1, 2024
A/C system on my 2024 Kia Carnival failed twice within weeks. First at 60,100 miles, repaired at dealership for $398. Then again shortly after, leaving vehicle undrivable in summer heat. Kia has done nothing despite having a case number (#25267950). This is a recurring failure that affects safety and comfort during high-temperature seasons. I believe this is a manufacturer defect and request a for... Read more
Incident date: Jul 18, 2025
1. GM affiliate Roger Dean Chevy in Cape Coral Florida is refusing to Inspect/Repair/Replace defected engine as per the Safety Recall May 2025 letter. 2. Engine has Not failed yet per the Safety Recall May 2025 3. The recall has been recognized by the Chevy Dealership as an issue and has refused to remedy the safety issue. 4. Dealership has refused to inspect or remedy the issue per the Safety Rec... Read more
Incident date: Apr 18, 2022
My 2018 Kia Optima LX began using excessive oil (>3 quarts/1000 miles) just over 100K miles. I researched and found that the Theta II engine in my car is known for this. When I took my car to dealership (Stokes Hodges Kia, North Augusta, SC), with the check engine light on, they told me me plugs were fouled (they were just replaced 1 yr prior), cylinder 3 misfiring, and that I needed to pay a few ... Read more
Incident date: Apr 18, 2022
My 2018 Kia Optima LX began using excessive oil (>3 quarts/1000 miles) just over 100K miles. I researched and found that the Theta II engine in my car is known for this. When I took my car to dealership (Stokes Hodges Kia, North Augusta, SC), with the check engine light on, they told me me plugs were fouled (they were just replaced 1 yr prior), cylinder 3 misfiring, and that I needed to pay a few ... Read more
Incident date: Apr 18, 2022
I am writing to formally request assistance regarding a persistent and unresolved issue with my vehicle’s Uconnect system, which has now escalated into a serious safety concern. I purchased my vehicle in April 2022. Within two weeks, I began receiving an error message stating: “Uconnect Box requires service. Please visit an authorized dealer.” Since then, I have brought the vehicle to Cutter... Read more
Incident date: Jul 14, 2025
The contact owns a 2019 Nissan NV200 equipped with Michelin Tires, Tire Line: Agilis Cross Climate C-Metric, Tire Size 185/60/R15C. The contact received notification of NHTSA Campaign Number: 25T008000(Tires); however, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic, where the contact was informed that none of the tires would be replaced. ... Read more
DODGE
CHALLENGER
(2020) — ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Jul 17, 2025
Incident date: Jul 15, 2025
Odometer Fraud. The contact intended to purchase a 2009 Lexus IS 250. The contact stated while test-driving the vehicle, the contact drove to an Auto part store for diagnostic testing. It was then discovered that there was a mileage discrepancy. The vehicle was not a sale. At the time the vehicle was test-driven, the vehicle mileage was 114,274, but it was discovered at the Auto parts store that ... Read more
Incident date: Jul 17, 2025
After complaining about clutch judder resulting in getting anti-judder logic software update, followed a month later by transmission serviced, transmission suddenly failed while driving in heavy traffic on the freeway. After repairs, judder keeps happening at low speeds on the freeway or slow speeds under load.
Incident date: Jul 17, 2025
The TIPM is malfunctioning and causing the fuel pump to never turn of on the car. the only way to turn it off is to pull the fuse.
Incident date: Jul 17, 2025
The contact owns a 2019 Dodge Charger. The contact stated that while driving at an undisclosed speed, the front end of the vehicle started vibrating. Additionally, the contact stated that the front passenger's side tire had sustained a blowout. The vehicle was taken to an independent mechanic where it was diagnosed that the front alignment of the vehicle had failed and needed to be repaired. The ... Read more
Incident date: Jul 15, 2025
While turning the wheel to back out of a parking spot, we heard a loud clunking sound. From that point on, while braking there were loud clunking sounds and the car pulled to the right. We brought it to our mechanic and was informed the front sub frame/ engine cradle, was completey rusted out due to corrosion from the inside. There was a mounting bolt protruding through a hole in the subframe and... Read more
Incident date: May 1, 2025
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the engine overheated with the check engine warning light illuminated. The vehicle was taken to the local mechanic who replaced the water pump however, the failure persisted. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer and local dealer were not notified ... Read more
Incident date: Jul 16, 2025
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, the contact became aware of metal fragment chippings coming from the rear subframe of the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate fai... Read more
Incident date: Jul 16, 2025
The contact's fiancé owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated. In addition, the contact stated that the gear shifter would move out of the park(P) without depressing the brake pedal. Upon investigation, the contact discovered NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to... Read more
Incident date: Jan 1, 2025
The car has 70,000 miles on it. The cars transmission feels like its hesitating or slipping in low speed or when you first take off. Its dangerous turning into highways. Theirs recalls on this same make amd model and year but this car by vin says heir is no recalls. But its doing the same thing as the other recalled cars. Took it to ford dealer. Ted britt, in Fairfax, va. They said it was not und... Read more
DODGE
CHARGER EV
(2024) — ELECTRICAL SYSTEM
Jul 15, 2025
Incident date: May 25, 2025
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled while depressing the accelerator pedal. The check engine warning light was illuminated on the instrument panel. The contact then received notification of NHTSA Campaign Number: 15V115000 (Electrical System). The vehicle was taken to a dealer and the contact was informed that the rec... Read more
DODGE
CHARGER EV
(2024) — ENGINE
Jul 15, 2025
Incident date: May 25, 2025
I brought my truck in because the check engine light was on. My mechanic first replaced the oil pressure sensor, but the check engine light came back on. The oil pressure is low, and the oil pump is the problem. I only have 62,000 miles on the truck, and have kept up with oil changes and maintenance.
DODGE
CHARGER EV
(2024) — POWER TRAIN
Jul 15, 2025
Incident date: May 25, 2025
Vehicle entered sudden limp mode while merging onto freeway, reducing propulsion to ~30 mph and forcing driver to coast along shoulder. Dash displayed warning: “Stop Safely. Vehicle Will Shut Off Soon.” Multiple system faults appeared (regen, traction, collision fault, wrench light, turtle icon). Vehicle displayed uncommanded acceleration – continued driving without pressing throttle. Vehicl... Read more
DODGE
GRAND CARAVAN
(2019) — ELECTRICAL SYSTEM
Jul 15, 2025
Incident date: Jul 2, 2025
Vehicle entered sudden limp mode while merging onto freeway, reducing propulsion to ~30 mph and forcing driver to coast along shoulder. Dash displayed warning: “Stop Safely. Vehicle Will Shut Off Soon.” Multiple system faults appeared (regen, traction, collision fault, wrench light, turtle icon). Vehicle displayed uncommanded acceleration – continued driving without pressing throttle. Vehicl... Read more
Incident date: Jul 1, 2025
My service engine now light came on while I was traveling from WV to OH. I took it to a mechanic in Ohio that looked over my vehicle. The mechanic concluded that there is coolant intrusion into the cylinder bores of my engine resulting in my engine needing to be replaced and or rebuilt. According to FORD, my VIN number was not part of the recall they issued in June of 2022 for this exact issue wit... Read more
Incident date: Jun 1, 2025
Multiple brake warning lights came on while driving vehicle
Incident date: Jul 12, 2025
Audi has made it impossible for owners to disable the automatic unlocking of all doors when the vehicle is shifted into Park. This behavior creates a significant personal safety risk in several common situations—such as stopping to refuel, entering parking garages, transporting children, or when elderly or disabled passengers are inside. By automatically unlocking the vehicle in any location wh... Read more
Incident date: Jul 12, 2025
The contact owns a 2018 Chevrolet Malibu. The contact stated while attempting to accelerate from a stop, the vehicle shuddered and jerked abnormally. On one occasion the vehicle stalled in the middle of a busy intersection. Additionally, while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was towed to the local mechanic who diagnosed that the transmission... Read more