Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Oct 20, 2025
I noticed that my car was often unlocked after I knew for a fact that I locked it. I also had a problem with the right passenger door not unlocking even when the unlock button was pushed. I would often have to physically unlock that door on its own. After this happened for about a month, the car now opens even if I have locked it, with some of the doors causing the alarm to sound, even the door ea... Read more
DODGE
GRAND CARAVAN
(2014) - UNKNOWN OR OTHER
Oct 23, 2025
Incident date: Oct 19, 2025
Driving on a city portion of Highway 69 between Prescott and Prescott Valley, traveling about 45mph, the panoramic moonroof suddenly exploded. There was no one near us and the road is newly paved so no obstacles. Glass shards rained down on us. This happened on a normal day about 75 degrees. Totally unexpected. I did sustain a cut on a finger. This could have harmed one of us with flying gla... Read more
DODGE
GRAND CARAVAN
(2019) - SERVICE BRAKES
Oct 23, 2025
Incident date: Oct 23, 2025
There was a sudden unintended acceleration and the brake did not work, causing a major accident. Car caught fire and door would not open. The car has completely engulfed. There were no warning lamps, messages or other symptoms prior to the failure. Vehicle has been inspected by insurance and police, but not by manufacturer.
Crash
Fire
1 injured
DODGE
GRAND CARAVAN
(2013) - SERVICE BRAKES
Oct 23, 2025
Incident date: Oct 8, 2025
Recall 94B has been outstanding for a year now. I feel this is an unreasonable amount of time.
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Oct 23, 2025
Incident date: Oct 6, 2025
Recall 94B has been outstanding for a year now. I feel this is an unreasonable amount of time.
Incident date: Jun 10, 2025
On multiple occasions now the dash and nav unit have blacked out for a period of time (maybe 5 seconds) while switching from reverse to drive. Additionally, these sytems have fully rebooted while driving. This is a distraction and causes temporary loss of access to the speedometer and other vehicle data.
Incident date: Jul 13, 2025
When driving I experienced the loss of power when trying to accelerate. My Jeep began to exhibit a loud noise and vibration which sounded like a "Jack Hammer" being used. There was a smell like something was burning, there was jerking, grinding, making clunking noises and happened each time I was making a turn or trying to accelerate. This put my safety and other drivers safety at risk because i... Read more
Incident date: Oct 21, 2025
2500 Truck randomly activates emergency braking for no reason. Occurs a couple times a month. Every occurrence has zero obstructions in front. I took it to the Tate Ram dealer (frederick MD) and they refused to update their software unless I pay them +$285.00. The Ram dealer is even aware of the software issue. I told them this is a life safety issue and not my fault. I requested the fix immediate... Read more
Incident date: Oct 15, 2025
My 2018 Silverado z71crew cab LT , 5.3L engine was having issues with hold Freon in AC unit. We took to dealer to be fixed in June 2025. They added Freon and it was running good for a week then once again blew but no cold air. So took back second time 7/3/25 and they started the die test and machine went down in middle of doing it. So could not finish fixing . We took back on 07/20/25 and they com... Read more
Incident date: Jun 1, 2025
The dealership committed a large-scale odometer fraud schemes, on my declaration page I didn’t sign the mileage states it had 10 miles and it was a new vehicle and on another page in the contract it stated it had 292 miles. When it was a used car with 2950 miles. And the car transmission is slipping.
Incident date: Oct 10, 2025
Driving highway speeds and all of sudden lost power. Light came on and said power train issue. Transmission totally went out?! Parking brake would come on randomly when putting car in park without engaging the parking brake.
Incident date: Oct 9, 2025
There is a known TSB out for 2019 toyota rav4 and some select other years. The issue is a slow speed transmission issue. It is due to a programming issue. At slow speeds, if you try to go from the brake pedal to the gas pedal too quickly, there is a serious lag before power is delivered to the wheels. Which is very dangerous when making specific turns. An example is what happened to my wife and my... Read more
Incident date: Oct 19, 2025
When approaching a stop sign, the brake pedal became extremely hard I was unable to stop, and rolled through the intersection avoiding collision. I was able to slow down enough to engage the emergency brake. There are no lights on the dash.
Incident date: Nov 25, 2021
My Nuna rava was part of the recent recall that happened. The company offered remedy kits to replace the seat fabrics as well as tools to clean where the harness straps tightened/loosened. We received the remedy kit in March after waiting 3 months for the kits to be available. I followed the instructions for cleaning of the car seat and installation of the new cover. My child’s safety was put a... Read more
Incident date: Nov 25, 2021
The vehicle’s Driver+ advanced driver assistance system (including Adaptive Cruise Control and Highway Assist) repeatedly failed during normal highway driving. The system would display “Driver Assistance Features Unavailable – Service Soon” and immediately disable all assisted-driving functions, even in clear weather and well-marked lanes. This occurred intermittently from approximately 1,... Read more
Incident date: Oct 4, 2025
My windows won’t open up or close also my passenger door is the only one that can open and close the rest of the doors. My cruise control isn’t working, the back up camera isn’t working at all
Incident date: Oct 4, 2025
The vehicle was sold by DriveTime (Highland, Indiana) on August 29, 2025, with a known safety recall (Y18 – Transmission Oil Cooler Hose, NHTSA 21V-310) that had not been properly repaired. Jeep dealership documentation dated October 17, 2025, shows the recall was only “inspected” but no repair was completed. Within 30 days of purchase, the check engine light began turning on and off interm... Read more
Incident date: Oct 4, 2025
The vehicle was sold by DriveTime (Highland, Indiana) on August 29, 2025, with a known safety recall (Y18 – Transmission Oil Cooler Hose, NHTSA 21V-310) that had not been properly repaired. Jeep dealership documentation dated October 17, 2025, shows the recall was only “inspected” but no repair was completed. Within 30 days of purchase, the check engine light began turning on and off interm... Read more
Incident date: Aug 1, 2025
Sorento is not working properly due to transmission oil pump. This has been recalled by Kia but my car does not fall under the warranty.
Incident date: Jun 17, 2024
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving approximately 20 - 25 MPH in the rain at night, the brake pedal was bouncing up and down. The contact stated that the doors locked and failed to open. Additionally, the vehicle stalled. The contact stated that the hazard lights were inoperable. They stated that one of the passenger’s side tire warning lights was ... Read more
Incident date: Oct 19, 2025
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving approximately 20 - 25 MPH in the rain at night, the brake pedal was bouncing up and down. The contact stated that the doors locked and failed to open. Additionally, the vehicle stalled. The contact stated that the hazard lights were inoperable. They stated that one of the passenger’s side tire warning lights was ... Read more
Incident date: Oct 19, 2025
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving approximately 20 - 25 MPH in the rain at night, the brake pedal was bouncing up and down. The contact stated that the doors locked and failed to open. Additionally, the vehicle stalled. The contact stated that the hazard lights were inoperable. They stated that one of the passenger’s side tire warning lights was ... Read more
Incident date: Oct 19, 2025
ENGINE HAS MALFUNCTIONED TWICE SINCE OWNING. AS OF 10/16 VEHICLE HAS BEEN AS COGGINS HONDA IN ST AUGUSTINE. DEALER TOLD US VEHICLE NEEDS TO BE INSPECTED BY HONDA CORPORATION TECHNICIAN. OTPTION INCLUDE HONDA BUYING VEHICLE BACK IF NO ONE CAN DETERMINE ENGINE FAILURE
Incident date: Oct 1, 2025
ICCU Failure — Severe Safety Risk and Repeated Incident The ICCU in my Hyundai has failed twice. Both times, the car suddenly and completely lost power while I was driving — no warning lights, no gradual slowdown, just total loss of control. This created an extremely dangerous situation that put me, my passengers, and everyone around us at risk. When the ICCU fails, the vehicle shuts down in... Read more
Incident date: Oct 1, 2025
My car has the same lcm control module issues as cars from the same years ad models, but when I enter my VIN it is not showing. +4 PO#3 1998-2000 Lincoln Town Car Lighting Control Module YW1T ... Yes, a recall exists for a 2003-2005 model year Ford/Lincoln Town Car lighting control module (LCM) failure that can cause a loss of headlights. The recall, #15S39, involves dealers installing a bypa... Read more
Incident date: Oct 1, 2025
My car has the same lcm control module issues as cars from the same years ad models, but when I enter my VIN it is not showing. +4 PO#3 1998-2000 Lincoln Town Car Lighting Control Module YW1T ... Yes, a recall exists for a 2003-2005 model year Ford/Lincoln Town Car lighting control module (LCM) failure that can cause a loss of headlights. The recall, #15S39, involves dealers installing a bypa... Read more
Incident date: Dec 31, 1969
My Kia Sportage was stolen, however a couple of years ago I had the Kia Anti Theft Logic software updated on the car. I’ve been told that although it does not prevent anyone from breaking in, they should not have been able to move the car. Prior to this, the engine is running on 3 cylinders instead of 4 which has caused major issues with the car burning oil rapidly.
Incident date: Dec 31, 1969
My Kia Sportage was stolen, however a couple of years ago I had the Kia Anti Theft Logic software updated on the car. I’ve been told that although it does not prevent anyone from breaking in, they should not have been able to move the car. Prior to this, the engine is running on 3 cylinders instead of 4 which has caused major issues with the car burning oil rapidly.
Incident date: Dec 31, 1969
The front passenger headlight started to go in and out. After a while it started to burn the connector. Also the back passenger side taillight is out too. The plugs in the car also make the speakers turn scratchy and sometimes the shifter would have some trouble going into gear. I took it to a Nissan dealership and they said that the electrical recall is vin number specifically but it’s happenin... Read more
Incident date: Sep 25, 2025
To Whom It May Concern, I am filing a vehicle safety complaint regarding a sudden and complete failure of the Body Control Module (BCM) in my 2015 Nissan Rogue. This failure has resulted in a complete "no-start" condition, rendering the vehicle inoperable without warning. The problem occurred on or about [Date of Breakdown, if known]. The vehicle would not start, despite the ignition powering on... Read more
Incident date: Oct 15, 2025
On Sunday, September 14, 2025, while driving northbound on the Palisades Parkway at approximately 11:30 PM, the vehicle suddenly lost all propulsion without any prior warning. I was traveling around 45– 50 mph when the dashboard lights began flashing, and the vehicle shut down completely in active highway traffic. All systems—including power and acceleration—dropped instantly. I was unable ... Read more
Incident date: Oct 15, 2025
On [xxx] My cousin, [XXX] , and I were on highway [XXX] and were about to exit when an ambulance exited onto the highway ahead causing the traffic to suddenly stop. As it stopped, I hit my brake, which usually jolts when I hit it but it didn't this time, the brake didn't feel the same it felt like my car wasn't stopping. The warning that usually goes off didn't go off either. My car hit a Jeep th... Read more
Crash
2 injured
Incident date: Oct 15, 2025
On [xxx] My cousin, [XXX] , and I were on highway [XXX] and were about to exit when an ambulance exited onto the highway ahead causing the traffic to suddenly stop. As it stopped, I hit my brake, which usually jolts when I hit it but it didn't this time, the brake didn't feel the same it felt like my car wasn't stopping. The warning that usually goes off didn't go off either. My car hit a Jeep th... Read more
Crash
2 injured
Incident date: Jan 5, 2024
Check engine light l, shift to park message with multiple warning lights occurrence after an OTA update. Vehicle had limited throttle and went into limp mode while driving. Received diagnostic trouble codes p0a45 p1e1d u0594. Jeep said there was an update but codes still persist a week after the “fix”. The codes are not archived . The are listed confirmed .
Incident date: Jan 5, 2024
Check engine light l, shift to park message with multiple warning lights occurrence after an OTA update. Vehicle had limited throttle and went into limp mode while driving. Received diagnostic trouble codes p0a45 p1e1d u0594. Jeep said there was an update but codes still persist a week after the “fix”. The codes are not archived . The are listed confirmed .
Incident date: Jan 5, 2024
Description of the Problem I am filing this complaint regarding a serious safety concern and poor quality repair on my 2025 Honda Odyssey, which I purchased new less than one year ago. 1. Engine Auto Idle Stop / Starter Failure Issue The vehicle suddenly shut down when the “Auto Idle Stop” feature was activated. This incident occurred multiple times, and I was unable to restart the engine u... Read more
Incident date: Oct 12, 2025
While driving the vehicle, the air horns detached and fell onto the roadway and became inoperable. The air horn trumpets are metal and weigh a pound or so each. This has happened 3 times and I have had the air horns break again. The last time one trumpet became lodged on the front sway bar and dangled beneath the vehicle. It almost hit the drive belts on the engine.
Incident date: Sep 17, 2025
The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving. This creates a dangerous situation where I lose access to important information such as speed, warning indicators, and... Read more
Incident date: Oct 7, 2025
Put a brand new battery in my vehicle - 3 days later driving on the highway had full loss of power - if said to service the charging system, and to put the car in park, then to press the brake and start button to start the vehicle. Went from 75MPH to 25MPH - rolled off the highway.
Incident date: Oct 15, 2025
I experienced the blank dash cluster screen that was recalled on other models. Critical vehicle information is invisible without the screen
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Oct 15, 2025
Incident date: Oct 15, 2025
Original transmission failed at 83,000km. August 2023. Replacement FORD crated transmission and new cooler installed at FORD dealership for a cost of approx $11,000 Canadian dollars failed 25 months later. Oct 2025. FORD would not honour 36 month advertised replacement parts warranty. Car was not abused and driven by retiree.
Incident date: Oct 2, 2025
The contact owns a 2014 Kia Cadenza. The contact stated that while driving through a car wash, there was water entering the vehicle through the front windshield. The vehicle was taken to the dealer, who diagnosed a failure with the windshield bonding agent. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V158000 (Visibility... Read more
Incident date: Oct 14, 2025
Intermitent loss of electronic power steering. Dealer Service Tech says it is water intrusion into the steering rack. Part needs replacement. Dash warning at time of failure only once. I have heard from other owners this is a common problem.
DODGE
CHALLENGER
(2019) - ENGINE
Oct 15, 2025
Incident date: Oct 15, 2024
Coolant intrusion due to bad engine built. I was driving and the car stated it was overheating. Had to hurry and pull over on a highway with my children in the car. Started smelling like something was burning. I had just had a full work up on my car in July. No warning lights on my vehicle. It’s currently at a ford dealership and they will not cover the costs for a new engine which is needed.
Incident date: Oct 14, 2025
Dodge has a "safety" feature to keep the vehicle from driving off if the driver exits the vehicle with it in gear. The safety mechanism detects the seatbelt undone, the driver seat sensor and the driver door open. If someone gets out of the vehicle while it is in Drive, the parking brake is automatically applied, the engine put in park then powered off. My problem is this "safety" mechanism has ... Read more
Incident date: Oct 14, 2025
After an OTA update, while driving, the vehicle abruptly stopped working and I was forced to pull over. The check engine light went on and a message requesting service to the electric charging module was shown. After cycling power a few times the car worked again. This happened again on the way home. The manufacturer JeepCares account advised that the car needs to be towed to a dealer immediately.
Incident date: Nov 1, 2024
I [XXX] PURCHASED THE VEHICLE FROM DAYTONA, NISSAN ON [XXX] ON THE MORNING OF [XXX], THE AIRBAG LIGHT CAME ON. AND WAS FLASHING. I TOOK VIDEOS OF ALL THE DIFFERENT OCCURRENCES.I WENT BACK TO THE DEALERSHIP AND TALKED TO THE SALESMAN THAT SOLD IT TO US.HIS NAME WAS SIMON.AND HE BROUGHT US IN, AND WE WERE TALKING TO A MANAGER THEY DISCONNECTED THE BATTERY AND TRY TO RESET IT AS WE WERE LEAVING, THE... Read more
Incident date: Nov 1, 2024
I [XXX] PURCHASED THE VEHICLE FROM DAYTONA, NISSAN ON [XXX] ON THE MORNING OF [XXX], THE AIRBAG LIGHT CAME ON. AND WAS FLASHING. I TOOK VIDEOS OF ALL THE DIFFERENT OCCURRENCES.I WENT BACK TO THE DEALERSHIP AND TALKED TO THE SALESMAN THAT SOLD IT TO US.HIS NAME WAS SIMON.AND HE BROUGHT US IN, AND WE WERE TALKING TO A MANAGER THEY DISCONNECTED THE BATTERY AND TRY TO RESET IT AS WE WERE LEAVING, THE... Read more
Incident date: Nov 1, 2024
We have owned the car for five years. We bought it new in 2020. Now, the engine has completely failed. It has the same problems all the recalled GMC Yukon Denali XL 6.2L V8 engines have; lifters are not functioning, cam shaft is destroyed, rods are bent, oil is pooling and the aluminum engine has melted. The engine light suddenly went off and we didn’t have acceleration. The vehicle started “p... Read more
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Oct 14, 2025
Incident date: Oct 13, 2025
The contact owns a 2017 Nissan Pathfinder. The contact stated that while driving at an undisclosed speed, the transmission warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the CVT after identifying a transmission judder. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was n... Read more