Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,608 complaints for DODGE

Incident date: Oct 4, 2025

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 75 MPH, the front passenger’s side A-pillar trim detached. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to parts not ... Read more

Incident date: Nov 17, 2025

Telematic control module failed. vehicle has 7k miles on it and brand new. Still under bumper to bumper warranty. Dealership diagnosed the emergency services /navigation system failure and ordered the part which is on significant backorder to due to nationwide shortage. No eta for repair. Problem occurred oct 25, 2025. This needs to be a recall. dealership not providing suitable and comparable loa... Read more

Incident date: Apr 1, 2024

Answer #1 — Component or System Failed The safety-sensor system failed, including the IDPM/PA module (Park Aid module), Blind Spot Detection system, Cross-Traffic Alert sensors, and the vehicle’s alert-history recording system. The vehicle and replaced module are available for inspection upon request. Answer #2 — How Safety Was Put at Risk The vehicle intermittently loses blind spot monitori... Read more

Incident date: Apr 1, 2024

Incident date: Nov 15, 2025

See the attached video..the car was not serviced before..this the assembly factory negligence..they didn't secure the nodes properly

Incident date: Nov 15, 2025

The malfunction I experienced involved the vehicle's electronic safety system, which caused the brake to apply suddenly and without my input. The service center was "UNABLE TO DUPLICATE" the specific fault during their inspection and found "NO CODES STORED," noting that the problem was intermittent and not verifiable by the technician. The car is, however, available for inspection. My safety ... Read more

Incident date: Nov 15, 2025

Incident date: Nov 5, 2025

I was driving down the highway at about 65 mph. "Electrical failure" warning showed up and the abruptly began to lose power. We were able to pull over 2 lanes to the shoulder. The car then completely shut down after about 2 minutes. I was unable to have my hazards on and 2 young children in car seats were in my vehicle. I was on a really bad part of the road and had to move two young children into... Read more

Incident date: Nov 5, 2025

Repeated failures of BLIS, Cross-Traffic Alert, Pre-Collision Assist, Parking Aid, Front Camera/IPMA, cruise control, and Miles-to-Empty (MTE). Likely ADAS module/IPMA-related. Vehicle is currently at Ford dealership and available for inspection. ADAS failures caused no blind spot, no cross-traffic, and no forward collision warnings. Nearly collided during a lane change when BLIS did not detect a ... Read more

Incident date: Nov 5, 2025

Incident date: Oct 17, 2025

Odometer Fraud. The contact purchased a 2016 GMC Acadia. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 180,000. The contact stated that it was later discovered upon checking the vehicle information settings, that the mileage was 300,000.

Incident date: Nov 15, 2025

The contact owns a 2018 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway. The contact stated that the RPM continued to increase rapidly, but the vehicle failed to respond. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the was... Read more

Incident date: Nov 15, 2025

Front Parking assist sensors excessively activates theyre calibrated no faults given to Nissan Tech even at a complete stop they go off with loud obnoxious beeping this has been documented by my local dealer they're dumbfounded because there's no faults any speed under 6 MPH they're going off non stop as if there's obstruction or object there is. nothing Nissan Techs originally completely useless ... Read more

Incident date: Nov 15, 2025

The Integrated Charging Control Unit (ICCU) failed - the car is no longer capable of driving due to the lack of ability to charge the battery. I was able to get it to the repair center. The ICCU on this model can fail in multiple ways, which includes the vehicle becoming inoperable at highway speeds. The issue first started 2025/11/13. I tried multiple charging units. It flipped the breaker on my ... Read more

Incident date: Oct 15, 2025

The contact owns a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed and making a turn, the vehicle made abnormal clanking and grinding sounds. The message "Drive with Caution - Acceleration Decreased" was displayed. Additionally, the heater was inoperable, and the battery failed to charge above 25 percent. The vehicle was taken to the dealer, who replaced the fron... Read more

Incident date: Jan 1, 2018

Subframe rust ? my 2006 chev eq , has only 50, 000 mile on it and the sub frame is rust out ? I check for recall but said 0 ? I can’t under stand how ? Body guy said it going to cost thousands of dollars ! I can’t afford that ! ! what should I do ? There Should be a recall ? on this frame ! Frame is very important part of the car ! I had lot of chev from 1970 to 1980 with 150... Read more

Incident date: Jul 12, 2016

Vehicle: 2016 Kia Optima LX Turbo – Approx. 114,155 miles** This complaint concerns ongoing systemic defects affecting the electrical, braking, and engine management systems of the referenced vehicle. Despite multiple documented repair attempts, the failures persist, creating continuous and significant safety hazards. The vehicle has experienced repeated electrical system malfunctions, includi... Read more

Incident date: Jul 12, 2016

Incident date: Jul 1, 2025

Incident date: Nov 15, 2025

Driving home 2 blocks from my house when truck stalled completely no power would not start total black out. Resembles recall campaign number14V614000.

Incident date: Nov 15, 2025

My traction control and abs brakes warning lights come on and off regularly. I do not have abs brakes or traction control a lot of the time

Incident date: Nov 15, 2025

Radio audio randomly stopped working and you have to disconnect the negative or you have to leave the car off essentially all night. It’s definitely unknown issue there’s videos all over YouTube about it and there’s forms on read about it.

Incident date: Nov 15, 2025

When I purchased the 2023 tundra trdpro it came from the factory out of alignment. They replaced the stock tires within 4000 miles. Since I the vehicle has required 3 alignments. I run summer and winter tires. I am on my 3rd set of summer tires, 2nd set of winter tires and the truck only has 33000 miles on it. Both wheels have positive camber and my steering wheel is approx 5° off center when whe... Read more

Incident date: Nov 15, 2025

Window Defrost and Passenger Heat /Air. While either in motion or while driving, no heated air exits the passenger side of the windshield defroster, nor the passenger window defrost, lower and center console vents. Heated air only exits the driver's side windshield and driver's side dash vents. Problem persists through all cabin air modes, and circulations. This safety issue effects visibility and... Read more

Incident date: Nov 9, 2025

I just recently purchased my 2019 Kia optima sx turbo. After purchase, I immediately began experiencing issues with the braking system and the forward collision warning light coming on. The cruise control stopped working as well. I googled and saw that there was a recall on the forward collision warning system but the local Kia dealership to me says there is not one. I almost had a head on collisi... Read more

Incident date: Oct 25, 2025

I can not disable the Driver Attention Warning (DAW) function on this vehicle. The "Take a Break" warning comes up at random times for no apparent reason. I understand the functionality but it often gives false warnings, distracting me from the driving task. This car needs to the ability to shut off the function, and, like other vehicles, set a time for setting the warning, i.e., every 45 minutes,... Read more

Incident date: Oct 25, 2025

The coolant control valve and the transmission control module are having to be replaced on thousands of Silverado 1500s from 2022 to 2025. Both parts have been updated, but there is no recall and many people are being left stranded due to this. Mine has not currently failed, but I am older and really don’t want to get stranded due to a known issue. Why wouldn’t they have been forced to do a re... Read more

Incident date: Oct 25, 2025

Incident date: Oct 15, 2025

Rear differential has intermittent grinding noise that was confirmed by dealership. Eventually the differential will fail which will cause the car to stop unexpectedly.

Incident date: Apr 2, 2025

Flickering parking lights (fog lights); this is the same issue as recall # 22V686 for 2022 F-150, this should be extended to 2023 F-150 year as well. Ford service dept. stated the LED driver module needs to be replaced; they quoted me a $700 repair cost.

Incident date: Nov 13, 2025

The camera associated with the Honda Sensing features has failed, resulting is multiple warning lights and non functioning safety features.

Incident date: Nov 6, 2025

When loading groceries in my trunk, the door randomly closes on my head. The last time this door closed while we were loading, I tried stopping it with my hand, by holding it, so my spouse doesnt get smashed, and it will not stop at all. There needs to be a safety feature installed to stop this trunk from closing if a person is underneath it. I fear that a child or an elderly person wont be able... Read more

2 injured

Incident date: Nov 6, 2025

I HAVE EXPERIENCED UNUSUAL ENGINE NOISES, ROUGH ENGINE PERFORMANCE, ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT (MIL), AND WARNING MESSAGES DISPLAYED IN THE INSTRUMENT CLUSTER. THE ENGINE HAS FAILED WHILE THE VEHICLE WAS IN MOTION, RESULTING IN A LOSS OF MOTIVE POWER TWICE, ONCE ON THE HIGHWAY. I have been to the dealership mechanic 3 times with this issue, the first occurred prior to the rec... Read more

Incident date: Nov 12, 2025

When the Vehicle Stability Control (VSC) light comes on, it also cuts power to the engine even when the car is moving at full highway speed. This can pose a great danger when crossing bridges or anytime while driving the vehicle in traffic.

Incident date: Nov 12, 2025

Bought this car last June of this year and ever since then. First gear will buck sometime and second gear too. After I gotten to thrird gear it goes away. My local Tires Plus says that's with all Ford focus'es he think I'm crazy but I have let a friend drive it when I there and he says the same thing as me. It bucks..

Incident date: Sep 15, 2025

My cargo van has no rearward windows. It has front/rear/left/right exterior cameras which generate a simulated, 360-degree, overhead view on a monitor. The right camera functions about half of the time. Once it generated an all-orange view. Now it often generates an all-blue view. I know other Ford vehicles are subject to a recall for this software issue and Ford has (or is generating) a fix ... Read more

Incident date: Nov 11, 2025

Recall 2024100002 for my 2019 Mercedes-AMG GT 53 is listed as “Completed” in the manufacturer’s system, but the dealer’s service record from November 2024 clearly states that the recall part was on backorder and the repair was not performed. There is no later record of the recall ever being completed. After the recall was marked “Completed,” multiple paid repairs were performed in the... Read more

Incident date: Nov 14, 2025

The contact owns a 2011 Mercedes-Benz GL550. The contact received notification of NHTSA Campaign Number: 22V315000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while reversing, the brake pedal was depressed with an abnormal hissing sound coming from the brake pedal. The contact stated that the sound was audible since the vehicle was purchased in 2019. The local dealer was contacted. The ma... Read more

Incident date: Nov 7, 2025

Onstar no longer working and the Onstar Module that needs to replaced is on backorder with no time frame of getting the part. Happening to many GM vehicles with Onstar.

Incident date: Nov 13, 2025

I am an active U.S. Air Force member. My 2021 GMC Sierra 1500 failed GM Recall N252494003 on Sept 29, 2025 (L87 engine loss of propulsion). GM states this defect can cause sudden engine failure and loss of propulsion, increasing crash risk. Despite the confirmed failure, Ocean Cadillac (Miami, FL) told me to keep driving the unsafe vehicle and refused all Courtesy Transportation. The Service Manag... Read more

Incident date: Nov 12, 2025

This is a 6 year old car, with just under 108,000 miles. The catalytic converter is clogged, most likely from oil getting past the piston rings and contaminating the catalytic converter. High oil consumption, resulting in 1 qt needed to be added every 850-875 miles on average. Extended warranty company excludes this part. KIA warranty covers exhaust parts only up to 80,000 miles. To replace is $4,... Read more

Incident date: Nov 12, 2025

The 3rd generation Tacomas rear cabin vents (2 vents) allow water to enter the cabin because they are not tight to the body or sealed properly. The water leaks down the back wall and forward onto the floor soaking the carpet and padding underneath. The water in the carpet/padding has yielded mildew/mold throughout (water goes all the way to the front of the truck). The water also leaks through a f... Read more

Incident date: Jul 12, 2016

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and cruise control functions unexpectedly disengaged, and the “Service ABS” and several other unknown warning lights were illuminated. The contact stated that there was a chime sounded when the failure occurred. The contact received notification of NHTSA Campaign Number: ... Read more

Incident date: Jul 12, 2016

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera image was blurry, nearly causing the vehicle to strike a bicyclist. The local dealer was contacted. The vehicl... Read more

Incident date: Jan 13, 2023

The contact owns a 2019 Toyota Avalon. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the engine seized. The contact stated that a good Samaritan attempted to start the vehicle, but the vehicle failed to restart. The contact waited for thirty minutes and stated that while attempting to start the vehicle, the vehicle restarted. The veh... Read more

Incident date: Jan 13, 2023

UPON RECENT DISCOVERY TUESDAY EVENING 11.11.2025; I PLACED THE VEHICLE IN REVERSE AND PROCEEDED TO BACK UP AND THEN PUT INTO DRIVE, UPON TAKING OFF MY VEHICLE JERKED AND MADE A LOUD GRINDING/STRUGGLING NOISE. I COULD HEAR THE MACHINERY. DURING MY COMMUTE, THIS WOULD HAPPEN INTERMITTENTLY UNTIL REACHING MY DESTINATION. MY CAR FELT AS IF IT WAS GOING TO STALL AND CUT OFF. THE NOISE IS LOUD AND VERY ... Read more

Incident date: Nov 11, 2025

We took our car to the Mazda dealership for routine maintenance. The technician found circumferential cracking along the sidewall/tread junction of all 4 tires. We were told that this suggests tread separation and that we should not continue to drive on the tires. We replaced all 4. I have pictures of all 4 tires.

Incident date: Nov 12, 2025

Engine lifter failure causing car to breakdown on highway. Car had to be towed and repaired with a new engine.

Incident date: Nov 12, 2025

The vehicle brake system completely failed. The brake pedal was depressed and several warning lights were illuminated on the dash, yet the vehicle would not come to a complete stop. At the time of failure, the abs light, parking brake light, traction control light, and collision light illuminated on the driver display. Additionally, the dash displayed a message requesting the driver to depres... Read more

Incident date: Nov 12, 2025

Vehicle: 2025 Honda Civic Touring Hybrid - Continental ProContact tires On Sun Oct 19 11:30am while driving N on I95 at SC/NC border at hwy speeds in heavy traffic the LR tire/rim exploded causing the car to spin out and nearly cause a serious accident. I was able to bring the car under control and pull to the side of the road. The car was nearly new 4 mths old w/2300 miles. The tires/rims were in... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog