Consumer Safety Complaints

Incident date: Mar 2, 2026

I am filing this complaint regarding the service department at Vaden Dodge Chrysler Jeep Ram. My complaint concerns a failure to properly diagnose a mechanical issue with my vehicle, misleading statements about the condition of the vehicle after repairs, and poor communication during the repair process. The vehicle is a 2017 Dodge Grand Caravan. Before bringing it to the dealership, the vehicle wa... Read more

Incident date: Mar 2, 2026

I am filing this complaint regarding the service department at Vaden Dodge Chrysler Jeep Ram. My complaint concerns a failure to properly diagnose a mechanical issue with my vehicle, misleading statements about the condition of the vehicle after repairs, and poor communication during the repair process. The vehicle is a 2017 Dodge Grand Caravan. Before bringing it to the dealership, the vehicle wa... Read more

Incident date: Mar 2, 2026

I am filing this complaint regarding the service department at Vaden Dodge Chrysler Jeep Ram. My complaint concerns a failure to properly diagnose a mechanical issue with my vehicle, misleading statements about the condition of the vehicle after repairs, and poor communication during the repair process. The vehicle is a 2017 Dodge Grand Caravan. Before bringing it to the dealership, the vehicle wa... Read more

Incident date: Mar 13, 2026

The infotainment system always reboots. The screen will stay black or frozen. The system is constantly needing to be rebooted by holding the power button until the dodge logo comes up. The back up camera gets stuck when in reverse then going to drive. The picture stays frozen in time for about 4 minutes and the rcta doesn’t work during that time. The backup camera is always delayed to convert ba... Read more

Incident date: Mar 13, 2026

The infotainment system always reboots. The screen will stay black or frozen. The system is constantly needing to be rebooted by holding the power button until the dodge logo comes up. The back up camera gets stuck when in reverse then going to drive. The picture stays frozen in time for about 4 minutes and the rcta doesn’t work during that time. The backup camera is always delayed to convert ba... Read more

Incident date: Mar 13, 2026

The infotainment system always reboots. The screen will stay black or frozen. The system is constantly needing to be rebooted by holding the power button until the dodge logo comes up. The back up camera gets stuck when in reverse then going to drive. The picture stays frozen in time for about 4 minutes and the rcta doesn’t work during that time. The backup camera is always delayed to convert ba... Read more

Incident date: Mar 13, 2026

The contact owns a 1998 N/A Dodge Dakota. The contact stated that while at the DMV to renew the tags, the contact was unable to register the vehicle because the vehicle was under recall. The contact referenced NHTSA Campaign Number: 00V193000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the man... Read more

Incident date: Mar 10, 2026

I am reporting a safety concern involving a 2018 Dodge Journey SE (VIN: [XXX] ) related to a failure in the vehicle’s emissions control system, specifically the catalytic converter and oxygen sensors. On January 13, 2026, the vehicle began producing a strong sulfur or “rotten egg” odor while driving, and shortly afterward the check engine light illuminated. Diagnostic testing revealed troubl... Read more

Incident date: Mar 10, 2026

I am reporting a safety concern involving a 2018 Dodge Journey SE (VIN: [XXX] ) related to a failure in the vehicle’s emissions control system, specifically the catalytic converter and oxygen sensors. On January 13, 2026, the vehicle began producing a strong sulfur or “rotten egg” odor while driving, and shortly afterward the check engine light illuminated. Diagnostic testing revealed troubl... Read more

Incident date: Mar 10, 2026

I am reporting a safety concern involving a 2018 Dodge Journey SE (VIN: [XXX] ) related to a failure in the vehicle’s emissions control system, specifically the catalytic converter and oxygen sensors. On January 13, 2026, the vehicle began producing a strong sulfur or “rotten egg” odor while driving, and shortly afterward the check engine light illuminated. Diagnostic testing revealed troubl... Read more

Incident date: Mar 1, 2025

The dealership has refused to provide documentation for the pre-purchase inspection and the post-inspection report, and they declared the vehicle a total loss. My husband was driving and made a left turn, and the front right tire and control arm came completely off the car. As a result, significant damage was sustained to the car's underside, and it was not immediately visible when the dealership/... Read more

Crash

Incident date: Mar 13, 2024

The contact owns a 2006 Dodge Caravan. The contact stated that the horn was inoperable, and the air bag warning light was illuminated. The dealer was contacted and informed the contact that the VIN was not included in the related undisclosed recall. The vehicle was not diagnosed or repaired due to the cost. The contact was referred to the NHTSA Hotline for assistance. The manufacturer was not cont... Read more

Incident date: Mar 13, 2024

The contact owns a 2006 Dodge Caravan. The contact stated that the horn was inoperable, and the air bag warning light was illuminated. The dealer was contacted and informed the contact that the VIN was not included in the related undisclosed recall. The vehicle was not diagnosed or repaired due to the cost. The contact was referred to the NHTSA Hotline for assistance. The manufacturer was not cont... Read more

Incident date: Mar 7, 2026

The contact owns a 2019 Dodge Grand Caravan. The contact stated that she had stopped the vehicle on the street on a slight incline with the front of the vehicle pointed up the incline and had shifted to park (P). The contact stated that she was not sure if she engaged the parking brake. The contact stated that she thought she had left the keys in the ignition, but had not heard a key warning chime... Read more

1 injured

Incident date: Mar 7, 2026

On Saturday, March 7, 2026 my husband was driving our 2015 Dodge Durango when the driver seat head rest popped out unexpectedly. There was no accident, no sudden breaking, no impact of any kind, no hitting bump in the road, etc. There was no serious injury or accident caused by this happening, however the sudden and unexpected occurrence caught my husband by surprise as he was driving and startled... Read more

Incident date: Oct 12, 2025

The contact owns a 2016 Dodge Dart. The contact stated that while scheduling an oil change appointment on the dealer website, the contact became aware that the VIN was included in NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving and depressing the brake pedal to come to a stop, the vehicle jerked ... Read more

Incident date: Mar 4, 2026

The driver's side sliding door lock has seized up and will not let you open the door at all. It won't open with a remote or manually it is solid as a rock. The passenger side sliding door motor makes a horrible sound every time it locks or unlock. It did get stuck at one point , but then it unlocked. This is very dangerous when you have small children in car seats that you cannot get to. And becau... Read more

Incident date: Mar 4, 2026

The driver's side sliding door lock has seized up and will not let you open the door at all. It won't open with a remote or manually it is solid as a rock. The passenger side sliding door motor makes a horrible sound every time it locks or unlock. It did get stuck at one point , but then it unlocked. This is very dangerous when you have small children in car seats that you cannot get to. And becau... Read more

Incident date: Mar 10, 2026

We purchased this car in 2019 at 55k miles. We had a transmission failed at 92k miles. My wife was left at a light and had to baby it home. It was replaced by a Mopar remanufactued unit that was supposed to be reinforced and have fixed parts from design flaws. A local dealership fixed it after several weeks and getting a loaned car. Next failure was 2 years later in 2023 at around 130k miles. This... Read more

Incident date: Nov 18, 2025

Race light tail lights went out. Water can get in around light . Known issue in class action lawsuit

Incident date: Jul 11, 2025

The contact owns a 2016 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light was illuminated. The vehicle was taken to AutoZone to test the battery, alternator, ... Read more

Incident date: Jul 11, 2025

The contact owns a 2016 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light was illuminated. The vehicle was taken to AutoZone to test the battery, alternator, ... Read more

Incident date: May 26, 2023

On [XXX], I was involved in a serious motor vehicle collision in Arkansas while driving my Dodge Challenger. The crash was severe enough that the vehicle was declared a total loss. Despite the severity of the collision and significant front-end damage, none of the airbags deployed at any point during the crash. As a result of the collision and the failure of the airbag system to deploy, I sustain... Read more

Crash 1 injured

Incident date: Mar 2, 2026

Driver side Daytime Running Light (DLR) went out without warning. Another motorist notified me. Fixing requires the entire headlamp assembly to be replaced and the part, alone, is over $1,100.

Incident date: Mar 9, 2026

The back window shattered/exploded on its own without warning while parked.

Incident date: Mar 10, 2026

Im getting the same code (c2200) that has been recalled on other cars with my same year make and model of vehicle but yet my vehicle is not recalled and I have to pay out of pocket after spending thousands to keep this pos going already im done putting money into this peice of junk if this is how you treat your customers they should all be recalled because they all have the same issue not just the... Read more

Incident date: Jan 14, 2026

The front windshield spontaneously cracked from the A frame. This is dangerous because it weakens the windshield and can impair vision. Multiple people online have complained about the same issue with their 2023 Challengers. I had it fixed at my dealership and through my insurance for an exorbitant amount of money. I contacted Stellantis and they tried to get in contact with the dealership but I d... Read more

Incident date: Jan 14, 2026

The front windshield spontaneously cracked from the A frame. This is dangerous because it weakens the windshield and can impair vision. Multiple people online have complained about the same issue with their 2023 Challengers. I had it fixed at my dealership and through my insurance for an exorbitant amount of money. I contacted Stellantis and they tried to get in contact with the dealership but I d... Read more

Incident date: Feb 15, 2026

Had the heater defroster on to clean snow off the car, came out later to go to work and noticed a crack along the bottom of the windshield. No safety issues yet, that I am aware of. Don't know if the problem has been reproduced or confirmed. Vehicle has not been inspected yet.

Incident date: Aug 26, 2025

The contact owns a 2020 Dodge Journey. The contact stated that the rear-view camera had started failing. The contact stated that occasionally the image was inverted or the image rolled. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact had been calling the local dealer but was informed that the part for the recall repair was not yet available... Read more

Incident date: Mar 9, 2026

The contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA Campaign Number: 16V352000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact was informed that parts were on back order for the recall repair. The contact stated that the manufacturer had exceeded a reaso... Read more

Incident date: Feb 24, 2026

The car is a 2022 with only 17k miles it started by smelling like gas really bad in the car and outside of it and eventually leaking gas badly so i took it into the dealership and it turns out there is a defective weld on the fuel filler neck and it had been leaking for a while. It was a major fire hazard not just for myself, but others on the road. Filling my garage up with fuel vapors and it was... Read more

Incident date: Feb 24, 2026

The car is a 2022 with only 17k miles it started by smelling like gas really bad in the car and outside of it and eventually leaking gas badly so i took it into the dealership and it turns out there is a defective weld on the fuel filler neck and it had been leaking for a while. It was a major fire hazard not just for myself, but others on the road. Filling my garage up with fuel vapors and it was... Read more

Incident date: Aug 26, 2025

The contact owns a 2020 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more

Incident date: Feb 27, 2026

Vehicle: Dodge Charger GT Recall: SABIC Side Airbag Inflator Replacement Dealer: ourisman chrysler dodge jeep ram of clarksville, maryland Date of Recall Repair: feb 27, 2026 Complaint Description: After the dealer performed the SABIC inflator recall on my Dodge Charger GT, the vehicle immediately developed new electrical failures that were not present before the repair. As soon as I picked up th... Read more

Incident date: Mar 7, 2026

The truck will just shut off driving down the road at highway speeds. This has occurred multiple times.

Incident date: Mar 7, 2026

The truck will just shut off driving down the road at highway speeds. This has occurred multiple times.

Incident date: Mar 8, 2026

My 2012 ram1500 st 4.7 liter has the 9.25 rear differential that was in fact common for that year model too have the loose pinion nut recall my trucks vin is [XXX] for confirmation after doing some research on the symptoms that could potentially be causing this problem include but are not limited to a whining sound coming from my trucks rear end that gets louder when accelerating and noticeably c... Read more

Incident date: Mar 7, 2026

I replaced the alternator and battery, 3 months later I was told I have an issue with the pcm which was similar with the recall for the same vehicle I drove. My vehicle was not part of the recall. Tbs Recall tv-u87-18

Incident date: Mar 7, 2026

I replaced the alternator and battery, 3 months later I was told I have an issue with the pcm which was similar with the recall for the same vehicle I drove. My vehicle was not part of the recall. Tbs Recall tv-u87-18

Incident date: Mar 7, 2026

I replaced the alternator and battery, 3 months later I was told I have an issue with the pcm which was similar with the recall for the same vehicle I drove. My vehicle was not part of the recall. Tbs Recall tv-u87-18

Incident date: Mar 6, 2026

Headrest deployed

Incident date: Feb 23, 2026

The contact owns a 2009 Dodge Sprinter 3500. The contact had recently read online about two recalls for the driver’s and passenger’s side air bags. The contact confirmed that the VIN was included in the recalls. The contact called a local Dodge dealer and was referred to a local Mercedes-Benz dealer. Several Dodge and Mercedes-Benz dealers were contacted, but neither dealer was willing to perf... Read more

Incident date: Mar 4, 2026

The contact owns a 2020 Dodge Durango. The contact stated that upon leaving a parking lot, the air bag warning light was displayed on the instrument panel. The vehicle was taken to a dealer, where an appointment was scheduled for a diagnostic test to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V280000 (Air Bags); however, the VIN was not ... Read more

Incident date: Feb 23, 2026

•vehicle stalls when slowing down in traffic and cut off on freeway •happens while driving at low speed •vehicle restarts immediately after stalling •0–10 mph (coming to stop) •slowing from traffic speed •check engine light appeared •code P0128 was detected Vehicle stalled while driving and could have caused a crash if it happened in heavier traffic.” •I reported the issue to t... Read more

Incident date: Feb 23, 2026

•vehicle stalls when slowing down in traffic and cut off on freeway •happens while driving at low speed •vehicle restarts immediately after stalling •0–10 mph (coming to stop) •slowing from traffic speed •check engine light appeared •code P0128 was detected Vehicle stalled while driving and could have caused a crash if it happened in heavier traffic.” •I reported the issue to t... Read more

Incident date: Mar 5, 2026

I’m getting a indicator that I need to service my shifter and it’s making a strange noise and having problems shifting

Incident date: Mar 4, 2026

Roof trim panel on driver's side door flew off of the car while driving.

Incident date: Sep 27, 2025

In early September 2025, I leased a 2024 Dodge Charger Daytona EV. Unfortunately, the vehicle has already been in the dealership service department three separate times since I took delivery. The first two service visits occurred after the vehicle completely bricked and would not turn on. I was informed that the vehicle’s electronic module required updating and that the batteries had repeatedly... Read more

Incident date: Sep 27, 2025

In early September 2025, I leased a 2024 Dodge Charger Daytona EV. Unfortunately, the vehicle has already been in the dealership service department three separate times since I took delivery. The first two service visits occurred after the vehicle completely bricked and would not turn on. I was informed that the vehicle’s electronic module required updating and that the batteries had repeatedly... Read more