Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Dec 1, 2025
Replaced lifters 1,3,5,7 and added automatic fuel mgmt system bypass chip after the vehicle went into limp mode ON THE HIGHWAY. Ran for less than 2000 miles and those same lifters failed a second time and had to be replaced AGAIN. The last incident occurred after about 200 miles and had engine failure, limp mode with multiple sensor failures in the middle of the road in the dark. Limited ability t... Read more
Incident date: Dec 1, 2025
UNKNOWN - The steering wheel sticks in the center position when driving on the freeway or highway. When I go to adjust the wheel to correct my direction the wheel sticks and I have to turn harder and it results in an overcorrection and jerks the car. This seems to be a common problem and from what I have read online and it is either the EPS system or the clock spring in the steering wheel. People ... Read more
Incident date: Dec 1, 2025
Car shows ESC error message not detecting brake pads, and locking the wheel.
Incident date: Mar 1, 2024
The contact owns a 2014 BMW 328D. The contact stated while driving 55 MPH, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the contact’s parents’ residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer also informed the contact that the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel Syst... Read more
Incident date: Mar 1, 2024
The transmission is starting to shutter at high speeds and not shift as intended.
Incident date: Jul 8, 2025
My vehicle has been slow to start and I have had all other issues come on on my vehicle as far as lights as far as the forward collision warning light has came on and the check driver attention warning light has come on as well while I’m running my HVAC past the level 2. I have also had my battery tested and that has tested fine. I have had my alternator tested and the first time it came back go... Read more
Incident date: Jan 15, 2025
On 11/24/25 I gave permission to my friend to drive my 2024 Toyota Grand Highlander SUV from my house to Newark international airport, while my friend was driving my 2024 Toyota Grand Highlander SUV on a New Jersey Turnpike , the vehicle suddenly dropped the speed and within moments caught fire. I live in Pennsylvania, but the incident occurred on New Jersey Turnpike . The fire started while the c... Read more
Fire
Incident date: Jan 15, 2025
The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more
Incident date: Jan 15, 2025
Vehicle: 2024 Jeep Grand Cherokee 4xe Limited Issue Type: Fuel System / Fuel Gauge / EVAP / Hybrid Interaction Safety Concern: Incorrect fuel-level indication, fuel overflow, unreliable range estimation Description of the Problem: The vehicle’s fuel gauge and range indicator have become inaccurate and erratic. The gauge showed about 95 miles remaining, then dropped rapidly to a low-fuel warning... Read more
Incident date: Nov 25, 2025
The vehicle displayed a warning on the dash that the battery was not charging properly and vehicle may stall. The vehicle was checked at dealership and issue was disregarded. 3 days later the vehicle showed the same warning and the battery light flickered, there was a chane in the power and lights dimmed. This was evaluated by dealership, apparently it is a known issue but no resolution available.... Read more
Incident date: Nov 29, 2025
1.The component that failed is the load index rating and both inner and outer sidewalls of the tire. Yes, the tires are available for inspection, they are off the car and stored in my garage. 2. I believe the safety of others and my self were at risk, I went for a tire rotation and saw the damage and asked the shop if tires were good and they said its good. Later my father points out this will ki... Read more
DODGE
GRAND CARAVAN
(2006) - ENGINE
Nov 28, 2025
Incident date: Nov 5, 2013
My 2024 tundra with 33000 miles is part of the latest recall, I called the dealership and was told I got to wait ( wait for what a XXX accident to happen) until Toyota sends me a letter and then dealerships get the parts! My truck is ticking, and not even running rite and no parts to fix it? Does anybody know how dangerous this is? XXX I drive myself and family in a $70000 truck that can litera... Read more
Incident date: Dec 31, 1969
On a clear lane with the forward car 5 car lengths away with traffic flowing, the Automatic Emergency Braking (AEB) activated slowing my car down from 65mph to 30mph. I deactivated AEB on my exit and changed the AEB distance from “normal” to “near”.
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Nov 26, 2025
Incident date: Nov 26, 2025
2022 Toyota Corolla Hybrid Touchscreen/Infotainment Display randomly shut down while driving without warning and no longer functions. This could not be reset by holding the power button or disconnecting the vehicle battery. The backup camera still works, and the radio can be heard when the power button is pressed, but the display remains on a black screen and none of the controls on the steering w... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Nov 26, 2025
Incident date: Apr 21, 2025
The integrated wirless phone charger when charging my phone always the phone to get very hot and puts my phone into overheating protcol. The safety concern is that this charger could overheat my phones battery and cause a fire with in the cab of the vehicle. This could cause an imminent threat to the safety of all persons in the vehicle. The issue was reproduced to the dealer that does my regular... Read more
Incident date: Nov 24, 2025
Battery/Electrical: 3 separate occasions the battery drained completely overnight, requiring mechanical key to open and jumpstart services from AAA (covered under Hyundai services). Risk of leaving me stranded on isolated areas. Problem confirmed via 3 requests for AAA to jumpstart my vehicle. Hyundai service dept inspected vehicle, confirmed low battery levels, unable to reproduce issues overn... Read more
Incident date: Nov 24, 2025
Battery/Electrical: 3 separate occasions the battery drained completely overnight, requiring mechanical key to open and jumpstart services from AAA (covered under Hyundai services). Risk of leaving me stranded on isolated areas. Problem confirmed via 3 requests for AAA to jumpstart my vehicle. Hyundai service dept inspected vehicle, confirmed low battery levels, unable to reproduce issues overn... Read more
Incident date: Nov 24, 2025
My Mercedes-Benz EQE has an intermittent but dangerous brake failure. When braking lightly and then needing to brake harder, the brake pedal becomes soft and fades, sinking further with almost no increase in braking power. The vehicle continues moving forward even when pressing the pedal harder. I must quickly release the pedal and press it again to regain braking. This creates a serious risk of c... Read more
Incident date: Nov 4, 2025
The catalytic converter on my 2018 Volkswagen Passat failed and the vehicle has been at an authorized Volkswagen dealership since May 16, 2025. The dealership confirmed that the catalytic converter is defective and must be replaced, but the part has been on national backorder with no estimated delivery date for several months. The vehicle cannot be safely driven in its current condition and has be... Read more
Incident date: Nov 24, 2025
The contact owns a 2015 Land Rover Range Rover. The contact stated that while accelerating or making a turn, there was an abnormal knocking sound coming from the front-end of the vehicle, and the vehicle vibrated. The contact stated that the failure had become more persistent and noticeable over time. There were no warning lights illuminated. The contact related the failure to NHTSA Campaign Numbe... Read more
Incident date: Nov 1, 2025
The truck will hesitate for a brief second while trying to accelerate from both stop and in drive where it'll jolt you forward. This will also happen when shifting into driving and it jolts you forward. This is a huge safety risk because my truck can stall when i need the truck to go. I have brought it up to the dealership which told me multiple times as "normal". No lights has popped up but I kno... Read more
Incident date: Nov 12, 2025
System malfunctions for new all new 2025 Audi S5 including drive system malfunction, loose wheel, brakes limited functionality, parking break malfunction, stabilization control malfunction, driving dynamics system malfunction, hold assist malfunction.
Incident date: Nov 24, 2025
Queja de Defecto de Seguridad por Falla de TCM y Negligencia de Recall VIN del Vehículo: [XXX] Mi vehículo Chrysler 200, año 2015, ha experimentado una falla total del Módulo de Control de Transmisión (TCM), resultando en la pérdida abrupta de potencia e inmovilización de la unidad. Esta falla no solo es mecánica, sino que representa un peligro crítico para la seguridad, ya que puede ocu... Read more
Incident date: Nov 24, 2025
At around 8:00PM on Saturday, 11/22/25 a neighbor noticed both of the car's hazard lights were still lit. He knocked on our front door to notify us but no one was home at the time. Then, a few hours later at around midnight the neighbor saw the windshield completely cracked through and it looked like an explosion occurred. The fire department then came to extinguish the car.
Fire
Incident date: Oct 5, 2025
The contact owns a 2023 Ram 1500. The contact stated that while the vehicle was parked, the contact noticed a coolant odor coming from the vehicle. Additionally, the contact noticed a puddle of condensation underneath the front end of the vehicle. The contact stated that the vehicle drove normally and there were no warning lights illuminated. The vehicle was taken a dealer, where it was diagnosed ... Read more
Incident date: Oct 5, 2025
The contact owns a 2021 Mercedes-Benz GLS580. The contact stated that after entering the vehicle, the contact became aware of an abnormally strong fuel odor inside the vehicle. There was no warning light illuminated. The vehicle was taken to two independent mechanics who referred the contact to the local dealer for assistance. The local dealer was contacted, but the vehicle was not diagnosed or re... Read more
Incident date: Oct 5, 2025
The contact owns a 2020 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and then lost motive power, with the check engine warning light illuminated after the loss of power. The vehicle was towed to the dealer, where it was not diagnosed; however, the contact was informed that the engine may have failed due to the vehicle having no antifreeze, whi... Read more
Incident date: Nov 8, 2025
The contact owns a 2021 Toyota Rav4. The contact stated while attempting to roll up the front driver's side window, the contact noticed water on the window. The contact then inspected the rear driver's side and passenger's side windows and noticed that water was clogging the doors. No warning light was illuminated. Neither the dealer nor an independent mechanic was contacted. The vehicle was not d... Read more
Incident date: Nov 24, 2025
Advertisements for SiriusXM radio are being pushed to the infotainment system. These ads temporarily render all radio and climate controls as unavailable until driver taps on screen to disable the notification… causing driver to take eyes off of the road.
Incident date: May 3, 2020
Sirius XM ad shows up randomly on infotainment screen. It completely takes over the screen, distracting, and no way to disable it.
Incident date: Feb 1, 2020
At 2,000 miles car experiences an issue when going from drive to reverse the car issued warning that transmission needs to be serviced, wouldn’t go into any gear and wouldn’t turn off. Had to be dragged into flatbed truck and taken to dealer. At 3,000 miles had to stop in road due to medical helicopter and road being closed. When road opened up went to put car into drive. Same errors as be... Read more
Incident date: Nov 23, 2025
At 2,000 miles car experiences an issue when going from drive to reverse the car issued warning that transmission needs to be serviced, wouldn’t go into any gear and wouldn’t turn off. Had to be dragged into flatbed truck and taken to dealer. At 3,000 miles had to stop in road due to medical helicopter and road being closed. When road opened up went to put car into drive. Same errors as be... Read more
Incident date: Nov 23, 2025
Complete Engine Failure at 83,986 miles and no prior signs that it was defective. Had GM initially look at it and they refused to cover the repair and indicated that it was due to faulty lifters. Took it to an independent shop, they tore it all down and indicated the lifters had trays that were not tight, which allowed the lifters to eat away at the camshaft. Due to that, metal shavings got into t... Read more
Incident date: Nov 7, 2025
This has happened twice while on a drive, cruising along on a highway and go to pass a car in another lane, transmission down shifts and then lose all power, transmission repair light comes on as well as emission controls, vehicle is still running but no power to the wheels, trying to get back across three sometimes four lanes to get to the shoulder due to the loss of power, this happened once bac... Read more
Incident date: Nov 22, 2025
Bad Axle causing car to mange click noise when turning left or right
Incident date: Nov 22, 2025
My vehicle was in for recall R22A6 / 22V-549 for the brake booster power supply since the brakes felt spongy and there was a loud ringing sound so we look around a round out about the recall. After the recall repair, all brake codes cleared except C1111 – ABS Pump Motor Failure. The part is still on the vehicle and available for inspection. They told us it was not safe to drive because we have p... Read more
Incident date: Nov 22, 2025
Both the Cooling elbow and manifold connecting to the engine block were disintegrating causing severe leaks on both the elbow and manifold connections. This is a well known recall for Range Rover Velars that was never addressed on my vehicle. Multiple dealers refused to address the issue forcing me to perform the repairs myself. Campaign ID 23V221000
Incident date: Sep 4, 2020
While driving, I heard a loud clunk and was not able to go forward when stepping on the gas. It then kicked in and could move on for a minute and it happened again. Then it happened again and this time we pulled over and had to call a tow truck. While we were waiting the car rolled even with it being in park, it wasn't until the emergency brake was engaged that the vehicle stopped 🥐 ng. Luckily... Read more
Incident date: Sep 4, 2020
On November 13, 2025 at approximately 9:00 A.M. my wife was driving my 2024 Jeep Wrangler 4xe on the Massachusetts Turnpike. Prior to making the trip to my wife's cancer appointment, the vehicle was fully charged and had a full tank of gas. Traffic was extremely heavy and was stop and go, in the area of Newton Massachusetts. My wife notified me that a alert came across the dashboard that the vehic... Read more
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Nov 22, 2025
Incident date: Oct 8, 2025
Engine caught fire at the coolant reservoir
Fire
Incident date: Nov 20, 2025
Cruise control stopped working 5 years ago after ACC LKAS stopped working. I have had the car into multiple Acura certified dealerships attempting to repair and no one has been able to determine the issue.
Incident date: Nov 20, 2025
I was leaving a doctor's office and getting on the highway. When I pressed down on the accelerator, I experienced a sudden loss of power, the check engine light came on, as well as warnings about the front collision system being deactivated. It remained dangerous for me to stay on the highway but it was also difficult to exit the highway safely given the loss of power. When I brought it to a To... Read more
DODGE
CHALLENGER
(2022) - STEERING
Nov 21, 2025
Incident date: May 26, 2025
I am reporting a serious safety defect in my vehicle. While driving, the power steering suddenly failed without any warning, resulting in complete loss of steering control. At the same time, the brake warning light, ABS light, and traction control light illuminated, suggesting possible failure of critical braking and stability systems. This incident placed my safety and the safety of others at imm... Read more
Incident date: Nov 16, 2025
My a/c went out within 2 years of having the car in 22’. In 2025 i have had nothing but problems, the radio will go out when im driving for about 2 hours and it resets, the screen goes black, music stops, navigation stops and then it turns on like nothing happened. It happens everytime I drive 2+ hours. Back in September of 2025, I was on my way to work when I was stopped at a red light, it tu... Read more
Incident date: Nov 16, 2025
MY VEHICLE IS USING ALOT OF OIL AND WILL NOT START THE WARNING COMES UP IS CONCERNING THE OIL PUMP.
Incident date: Sep 22, 2025
Twice the exhaust has leaked into the cabin to the point where it is very noticeable. It causes headaches and breathing problems. GM has known of this issue for several years and it has been reported several times. GM placed a bandaid on it knowing it would fail.
Incident date: Sep 22, 2025
The contact owns a 2017 Chevrolet Equinox. The contact stated that while driving at 10 MPH, there was an abnormal odor entering the cabin of the vehicle while the air conditioning system was activated or turned off. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that there was a leak in the exhaust pipe, and that the exhaust pipe needed to be repla... Read more
Incident date: Sep 22, 2025
A defective set of spark plugs with certain model year 2023 Toyota GR86 to have premature failure. While driving at highway speed spark plug blew up resulting in a cylinder 4 misfire and loss of drivability. The service advisor from the Toyota dealership unofficially confirmed this has happened to multiple other gr86 models. Along with being unofficially confirmed by an aftermarket specialist. Ori... Read more
Incident date: Oct 4, 2025
I got recall notice from Nissan I went to Nissan Cresent Dealership 6600 State Hwy 121, Frisco, TX 75034 on 15th Aug 2025. Nissan person told me within 1 month I will get a call from Nissan Dealer and I can bring the my Veichle . Several times I called them but I got same response . Today (11/20/2025) again I called but I got same response so need your help
Incident date: Oct 4, 2025
Component/system failed: High-pressure fuel pump (HPFP) failed, releasing metal swarf that contaminated the entire fuel system. Components are at Niello BMW Sacramento (2020 Fulton Ave, Sacramento CA 95825) and available for inspection upon request (RO #XXX includes tech photos of swarf).Safety risk: On October 10, 2025, while driving on the freeway at highway speed, the engine suddenly lost all p... Read more