Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,608 complaints for DODGE

Incident date: Feb 12, 2025

The contact owns a 2023 Kia Carnival. The contact stated that during freezing weather, the button was depressed to open the driver's side rear sliding door, and the door automatically opened; however, the motor reached a point of resistance and attempted to close the sliding door. Due to the failure of the cable in the door snapped behind the glass window. The contact manually opened the sliding d... Read more

Incident date: Feb 12, 2025

ALERT " Left Front side marker light defective" see owner manual. That is the message

Incident date: Jan 17, 2026

The infotainment system resets itself multiple times within a 5-10 minute drive. This also causes the back up to not work when in reverse, which is a safety concern. The clock does not stay on the correct time no matter how many times I change it. This issue is very frustrating and my dealership didn't take me seriously when I first tried to get this looked at.

Incident date: Jan 1, 2013

POST-RECALL 25V274 ( & EA25007, EA25001) EXHAUST INTRUSION WITH CARBON MONOXIDE POISONING HAZARD Following the complete engine replacement under GM recall N252494000, my vehicle has developed a severe and persistent exhaust intrusion that allows toxic exhaust fumes, including carbon monoxide (CO), to enter the passenger cabin. CO levels have measured a peak of 83 PPM and consistent reading between... Read more

6 injured

Incident date: Aug 1, 2025

The contact owns a 2016 Hyundai Sonata. The contact stated that while driving and depressing the accelerator pedal, the vehicle failed to respond or exceed 30 MPH. The contact stated that the speedometer reading was lagging. The contact stated that the vehicle accelerated as intended while depressing the accelerator pedal with more force. The vehicle was taken to an independent mechanic, where the... Read more

Incident date: Feb 2, 2026

My 2022 BMW 530e is producing a loud, high-pitched noise whenever the heating or air conditioning system is operating, or when the engine reaches higher temperatures. Upon having the vehicle inspected, I was informed that the air conditioning compressor is failing, a known and documented issue with this model. The AC compressor in this vehicle is responsible not only for cooling the cabin, but al... Read more

Incident date: Jan 23, 2026

On September 8, 2024, while traveling approximately 75 mph on Interstate 4 with my wife and five children, this 2023 Cadillac Escalade experienced a sudden catastrophic loss of engine power following a hard shift. Steering, braking assist, and acceleration were effectively lost and the vehicle shifted into neutral without warning. We were nearly struck by a tractor-trailer while attempting to reac... Read more

Incident date: Jan 23, 2026

The contact owns a 2022 Jeep Grand Cherokee. While the contact’s daughter was reversing in a parking lot, the audible chime for the closeness of an object or vehicle failed to function as designed. There was an image displayed on the screen. The failure was intermittent but was a recurring failure. The vehicle was also experiencing other electrical failures. The contact stated that in early Janu... Read more

Incident date: Apr 19, 2023

The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the engine cooling fan continued running. The vehicle was towed to the dealer, where it was diagnosed and determined that the wiring harness, fuse box, and two modules had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact discovered t... Read more

Incident date: Feb 1, 2023

While my vehicle was still under factory warranty, a mechanical issue was diagnosed by the dealership and a replacement part was ordered. The part was placed on backorder, and I was advised I would be contacted once it arrived. I was never notified when the part became available. By the time I was contacted weeks later, the warranty period had expired. I immediately scheduled service once I learn... Read more

Incident date: Jan 26, 2026

2024 EV6 GT-Line with 13,165 miles suddenly showed multiple faults, including "Check electric vehicle system” followed shortly by "Stop vehicle and check power supply". The vehicle almost immediately stopped in the roadway, and my wife (driver) was unable to move the vehicle or even put the vehicle in neutral so the vehicle could be moved. The car is at a Kia dealership for repair who confirmed... Read more

Incident date: Jan 26, 2026

Driving down Piedmont Road in Atlanta on an overcast morning with no pedestrians, obstructions or vehicles in front of the car, the collision avoidance and braking system engaged for no reason and almost caused the car behind mine to run into me.

Incident date: Feb 9, 2026

Drastically reduced power on highway resulting in reduced acceleration due to code P0198 engine coolant control valve position sensor. Required me to drive at reduced speed on highway to get to dealer. Safety issue.

Incident date: Oct 13, 2025

PTU failure, due to no maintenance service recommended for PTU, PTU failure has been a ongoing issue due to the position of the PTU,location of changing fluid and no mileage recommended for regular service or recommended regular service in the owners manual

Incident date: Feb 5, 2026

The contact owns a 2023 Volvo XC40 BEV. The contact stated that after the brake module OTA firmware update, the brakes became inoperable. The OTA update removed the AUTO-HOLD function. While depressing the accelerator pedal, the pedal failed to respond as needed. The "AUTO-HOLD" message was displayed while at a stop sign. While driving up a steep hill and making a turn, the vehicle failed to stop ... Read more

Incident date: Jan 21, 2026

Thermostat Housing Replacement + Dexcool: P0128, thermostat stuck. Was told this can cause engine to overheat.

Incident date: Jan 30, 2026

Knocking sound coming from the front driver or passenger area when making turns. Possibly the shaft assembly/CV axle may be defective.

Incident date: Feb 7, 2026

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The vehicle was taken to the dealer, and the contact was informed that the part to do the recall repair was not yet available. The contact stated that when the vehicle was started, the message "Electric Mode Temporarily Unavailable - Fuel and Oil Refresh in Progress" wa... Read more

Incident date: Feb 4, 2026

The contact owns a 2021 GMC Acadia. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and DTC: P04FB; was displayed. The vehicle was taken to the dealer where it was diagnosed with moisture of the crank case. The vehicle was repaired. The contact stated that the failure was a quick fix and was covered under the warranty. The contact stated that th... Read more

Incident date: Feb 4, 2026

On 2/5/2026, the 6.2 liter L87 engine in my 2022 ZR2 Silverado locked up and is currently located at Edwards Chevrolet on highway 280 in Birmingham, AL. While on I-65 in Birmingham, AL. and prior to locking up, the engine power decreased, and RPM's increased, followed by a dash message that oil temperature is high; pull over and idle. After idling the engine the dash message disappeared and oil pr... Read more

Incident date: Feb 4, 2026

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the driver’s and passenger’s side A-pillar trims became loosened. The contact attempted to use epoxy and duct tape to temporarily repair the vehicle; however, t... Read more

Incident date: Jan 24, 2026

The contact owns a 2022 BMW 740LI. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after walking outside to the parked vehicle, the passenger’s side rear window was op... Read more

Incident date: Jan 24, 2026

The transmission on the vehicle has gone bad twice since we purchased it used. The car has 34,400 miles on it. The problem puts the driver in an unsafe situation as the problem causes the car to lose power while at high speeds. The piston rings have also been replaced as part of the recall. Kia just keeps replacing these parts with more defective parts. I have videos if you want them.

Incident date: Oct 1, 2017

The contact owns a 2025 Nissan Rogue. The contact stated while driving 20 MPH, the rear window glass imploded and shattered. The contact was able to pull into the workplace parking lot. There was no injury sustained. The vehicle was later towed to Safelite Auto Glass, where the rear window glass was being replaced. The dealer was notified of the failure and informed the contact that the repair was... Read more

Incident date: Jan 14, 2026

ITBM Integrated Trailer Brake Module not outputting correct breaking voltage to trailer.

Incident date: Jan 14, 2026

The contact owns a 2022 GMC Acadia. The message "Front Assist Blocked" was displayed. The vehicle was taken to the dealer, where it was diagnosed with a camera failure. The camera was replaced; however, the failure recurred while the contact was driving an hour later. The dealer was notified of the failure and informed the contact that the repair could not be covered under the warranty because the... Read more

Incident date: Jan 14, 2026

While driving under normal conditions, the panoramic sunroof glass suddenly shattered without warning. There was no impact from road debris, no prior cracking, and no abnormal use of the sunroof. The failure occurred spontaneously and created a safety hazard due to falling glass and the risk of driver distraction or injury. This vehicle is equipped with the factory panoramic roof that has been th... Read more

Incident date: Oct 13, 2025

There is no manual door release for rear doors in the Tesla model 3 RWD. This can pose a safety issue if the car has no power and passengers need to evacuate the vehicle.

Incident date: Nov 21, 2025

The vehicle has experienced repeated electrical and engine-related malfunctions, including random engine shutdowns while driving and random no-start conditions. The thermostat and cooling system failed and were replaced in 2024. Multiple sensors have failed. The braking system remains noisy even after brake replacement. The lane detection safety system does not provide audible alerts. The vehicle ... Read more

Crash

Incident date: Nov 21, 2025

Crash

Incident date: Nov 21, 2025

I am reporting a safety defect involving the front passenger door lock actuator on my 2021 Toyota RAV4 XLE Hybrid. The front passenger door will not lock or unlock using the key fob or the interior power door lock button. The door must now be locked manually. This defeats the vehicle’s automatic locking system and creates a safety and security concern. This condition prevents all doors from be... Read more

Incident date: Feb 6, 2023

The contact owns a 2019 Acura RDX. The contact stated that while the vehicle was parked, the contact exited the vehicle, and the rear glass shattered without impact. The contact stated that a Police Report was filed. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure. The failure mileage was 126,000.

Incident date: Feb 4, 2026

Airbags turn off when passenger is seated due to an issue with the sensor in the seat that rubs against the seat frame.

Incident date: Feb 1, 2002

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made awa... Read more

Incident date: Feb 1, 2002

The contact owns a 2019 GMC Yukon. The contact stated that while driving approximately 5 MPH, a second vehicle traveling approximately 65 MPH crashed into the front drivers side of the vehicle. During the crash, the vehicle sustained severe front-end damage, but no airbags in the vehicle deployed. The contact sustained injuries that included fractured ribs and a fractured left hip, and a sternum ... Read more

Crash 3 injured

Incident date: Feb 1, 2002

The digital instrument cluster display failed completely while the vehicle was in operation. The speedometer, warning indicators, and safety alerts were not visible, making it unsafe to drive due to inability to monitor speed or receive critical warnings. There were no prior warning messages before the failure occurred. The vehicle was inspected by an authorized Toyota dealer, Toyota of Temecula,... Read more

Incident date: Feb 15, 2024

I heard a loud pop and then the dashboard was flashing with a lot of warnings. The car slowed down to about 5 MPH and then eventually died and wouldn't turn back on

Incident date: Nov 21, 2025

The motorcycle experienced repeated drivetrain grinding and engine stall during clutch release. The manufacturer failed to provide proper escalation after multiple attempts, and their support system disconnected or refused to document my safety concern.

Incident date: Nov 21, 2025

While driving this truck with just 113000 it will occasionally go into neutral.while in the drive position and causes a big safety concern while pulling out into traffic or even while going down the road and I'm afraid of being in or causing an accident. Multiple times this has happened.

Incident date: Sep 30, 2025

This vehicle has unusually dim lights that have gotten worse over time, the local dealership told me I missed the recall on the headlight assembly

Incident date: Jan 18, 2026

On November 26, 2025, while traveling in stop-and-go freeway traffic, I experienced a severe braking failure that led to a rear-end collision. Despite applying maximum force to the brake pedal, the vehicle did not decelerate as expected. Objective technical evidence from the Bosch CDR report (Case #1105768) confirms a critical system failure: Extreme Driver Input: At -0.5 seconds before impact, D... Read more

Crash

Incident date: Feb 3, 2026

The 2018 Model X experienced a sudden and complete loss of power and became totally inaccessible. All doors and access points were inoperable and the vehicle could not be unlocked, disconnected, powered on, or placed into any service or tow mode. Emergency front-trunk release cables had to be used and external 12-volt power applied at the jump terminals to wake the vehicle. The inability to access... Read more

Incident date: Feb 2, 2026

When driving the gas pedal will go dead or not work at all. I will be driving along then try to push the gas at a left hand turn and nothing will happen. I push the pedal to the floor many times and after a period of time it starts to work again. The issue never puts out a code or check engine light. This is a safety issue for not only me and my family but others on the road as well. If the gas pe... Read more

Incident date: Feb 2, 2026

The ICCU system's fuse failed.The car is currently with the dealership for repairs and could be available for inspection there if needed. The car was rendered inoperable and shut down while operating the vehicle. The abrupt breakdown could have been a hazard to the driver, passengers of the vehicle, and other drivers on the road. The issue was confirmed by the dealership's service technician. The ... Read more

Incident date: Jan 31, 2026

Control module located under rear seat became slightly wet from spilled liquid, and failed. Engine and electrical failure as a result of control module failure. Audi refuses to cover damages as warranty period is over. Vehicle design is defective.

Incident date: Feb 2, 2026

On January 31, 2026, while driving on the highway, my 2017 GMC Terrain suddenly began shaking as if it was going to stall. Thankfully, I managed to exit the interstate before the vehicle lost power. Luckily, when this happened, it "only" blocked traffic on a side road. The Terrain was towed to my garage. The mechanic called to inform me that the vehicle was out of oil -even though it was not due... Read more

Incident date: Feb 2, 2026

We bought this 2021 Kia used and within a year the engine blew. There was a defect in the motor. It had just passed the warranty mileage.

Incident date: Jan 15, 2026

Was driving to work passenger front wheel locked overheating brakes and smoking had to have towed to jones ford in Shalotte North Carolina today

Incident date: Jan 28, 2026

The instrument panel cluster went totally dark, I only have 53,000 miles on this vehicle. I can't see any warning lights, digital speed, and most dangerously how much gas I have in the vehicle. The dealer wants $2000.00 to replace it but this seems to be a common issue with Jeeps and the 7.0 cluster should be recalled along with the 3.5 cluster. I have the 7.0 that has not been recalled yet.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog