Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Mar 1, 2021
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed... Read more
Incident date: Jun 16, 2021
In 2006, I bought this truck new and for the 3rd time I am again putting it in for repairs for the same problem, a /c blend doors. I do not believe this is a safety issue, but has cost me an average of $1000.00 each time (x3). The last visit I had the cooling system replaced (2019) and here again the same problem has happened again. This first time I had the dealer fix it and I recall that visit ... Read more
Incident date: May 10, 2021
When the vehicle reaches 3,000 RPMs the temperature light comes on and the vehicle seems like it wants to go into neutral The engine light comes on the antilock brake system light comes on.
Incident date: May 10, 2021
When the vehicle reaches 3,000 RPMs the temperature light comes on and the vehicle seems like it wants to go into neutral The engine light comes on the antilock brake system light comes on.
Incident date: May 10, 2021
When the vehicle reaches 3,000 RPMs the temperature light comes on and the vehicle seems like it wants to go into neutral The engine light comes on the antilock brake system light comes on.
Incident date: Mar 28, 2021
Lifter and limp mode problems. There is noise comming from engine. Took to shop and found out reason for noise and low power was lifters and is a very common problem. What brought the safety thing up is wife was in accident in March because couldn't get out of way quick enough. Had vehicle towed to shop from accident site and body repair. Thought was just a fluke and had damage repaired and n... Read more
Crash
Incident date: Mar 28, 2021
Lifter and limp mode problems. There is noise comming from engine. Took to shop and found out reason for noise and low power was lifters and is a very common problem. What brought the safety thing up is wife was in accident in March because couldn't get out of way quick enough. Had vehicle towed to shop from accident site and body repair. Thought was just a fluke and had damage repaired and n... Read more
Crash
DODGE
GRAND CARAVAN
(2015) - ENGINE
Jun 15, 2021
Incident date: May 30, 2021
Light came on (not flashing) took to Auto Zone for a diagnostic which the ASE Certified Technician said the error code was PO301 cylinder 1 misfire was detected and it was the #1 spark plug and it needed new one. However the spark plugs are not scheduled for maintenance until 100 k miles and my van is just over 60 k and I had my dealership do the 60k maintenance in March but didn’t include the s... Read more
Incident date: Jun 11, 2021
Engine is intermittent stalling when driving or taking a sharp corner at Low speed. The vehicle engine has just stalled when driving at different speeds. No check engine lite on at all the engine just stalls and I can restart the engine almost all the time right away the repair facility has no idea what is going on. Need to get this figured out before an accident happens
Incident date: Jun 11, 2021
Engine is intermittent stalling when driving or taking a sharp corner at Low speed. The vehicle engine has just stalled when driving at different speeds. No check engine lite on at all the engine just stalls and I can restart the engine almost all the time right away the repair facility has no idea what is going on. Need to get this figured out before an accident happens
Incident date: Jun 11, 2021
Engine is intermittent stalling when driving or taking a sharp corner at Low speed. The vehicle engine has just stalled when driving at different speeds. No check engine lite on at all the engine just stalls and I can restart the engine almost all the time right away the repair facility has no idea what is going on. Need to get this figured out before an accident happens
Incident date: Jun 11, 2021
Crankshaft sensor failure has failed. It is not covered from the insurance companies and causes other systems to fail. It causes the car to smoke and have a heavy odor (said to be oil by the technician). It also causes the car to have situations with starting, shifting gears and almost cutting off as a person is driving. If speed limit is 60mph it will not transfer gear till it is ready. So imagin... Read more
Incident date: Jan 31, 2021
My usb connect in arm rest when connected will disconnect then not show up in car play or maps….
Incident date: Jun 10, 2021
The BRAKE light will not go off an the BRAKE fluids light on the dash board it is not low in fluid…. It has been checked has been taken to the dealership….
DODGE
CHALLENGER
(2014) - FUEL/PROPULSION SYSTEM
Jun 15, 2021
Incident date: Jun 13, 2021
DRIVING CAR AND THE GAS PEDAL QUIT WORKING AND COASTED IN GAS STATION PARKING LOT. WAITED FOR A FAMILY MEMBER, AFTER 15 MINUTES I DROVE A 1/2 MILE TO WORK. UPON PARKING, I REVERSED TO ALIGN BETTER, AND THE THROTTLE WENT OUT AGAIN ALONG WITH HORN GOING OFF AND THE WINDOWS GOING UP AND DOWN. IN THIS TIME ALL LIGHTS WERE FLASHING ON DASH. IT WAS TAKEN TO MECHANIC, WHO WORKED FOR DODGE FOR 14 YEARS AN... Read more
DODGE
CHALLENGER
(2014) - ELECTRICAL SYSTEM
Jun 15, 2021
Incident date: Jun 13, 2021
DRIVING CAR AND THE GAS PEDAL QUIT WORKING AND COASTED IN GAS STATION PARKING LOT. WAITED FOR A FAMILY MEMBER, AFTER 15 MINUTES I DROVE A 1/2 MILE TO WORK. UPON PARKING, I REVERSED TO ALIGN BETTER, AND THE THROTTLE WENT OUT AGAIN ALONG WITH HORN GOING OFF AND THE WINDOWS GOING UP AND DOWN. IN THIS TIME ALL LIGHTS WERE FLASHING ON DASH. IT WAS TAKEN TO MECHANIC, WHO WORKED FOR DODGE FOR 14 YEARS AN... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jun 15, 2021
Incident date: Jun 14, 2021
The door lock on the sliding door on the driver's side is stuck in the lock position. The door will not open and no amount of force will unlock it. A simple search online shows many customers dealing with the same issue. Clearly this is a safety concern. My dealership has diagnosed and the cost is over $1000.
DODGE
GRAND CARAVAN
(2013) - SEATS
Jun 14, 2021
Incident date: Jun 14, 2021
The headrest deployed while the vehicle was parked and occupied. The driver was sitting in the seat and hit by the headrest. If he had been leaning back, it was likely forceful enough to cause a head or neck injury. If we had been driving it was distracting and startling. It easily could have caused a crash. I have reported this to Mopar, and I will be taking it to a dodge repair shop for inspecti... Read more
Incident date: May 31, 2021
The contact owns a 2015 Dodge Charger. The contact stated while driving 35 mph, he heard a knocking sound with no warning lights illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed that the front driveshaft needed to be replaced. The manufacturer was made aware of the failure and the contact advised to take the vehicle to the dealer for diagnosis and confir... Read more
Incident date: Apr 1, 2021
I was driving and my driver's side headrest deployed. The following week my son moved the seat to vacuum and the passenger side head rest deployed.
DODGE
GRAND CARAVAN
(2012) - ENGINE AND ENGINE COOLING
Jun 14, 2021
Incident date: Jun 5, 2021
The contact owns a 2012 Dodge Caravan. The contact stated that while driving 65 mph, the air conditioning independently turned off with the check engine warning light illuminated on the instrument panel. The contact stated that the vehicle started to lose motive power as he began to pull off to the shoulder of the highway. The contact stated that another unknown warning light illuminated and the v... Read more
Fire
Incident date: Jun 13, 2021
The air bag light turns on and off while driving, along with a ding, indicating that there is a problem with the air bag.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jun 13, 2021
Incident date: Jun 2, 2021
Passenger side rear sliding door stuck in locked position. Unable to open door/unlock door using key fob lock button, key fob door button, console door button, outside door handle, inside door handle. Cannot manually unlock door or unlock using any of the power unlock buttons in the car or on the fob. Door operates correctly right up until it doesn't with no warning. I have an handicapped passe... Read more
Incident date: Jun 3, 2021
TIPM / PCM (Computer modules) these items are affecting most Dodge vehicles that is listed already for recalls only in 2011-2013 and one earlier. This is happening in a lot of Dodges, mine is 1D4HB48N76F[XXX] (2006 Durango 4.7 SLT). They will stop running anywhere, it shuts the fuel pump off where the vehicles no longer gets gas and you have a full tank. It is only a computerized Dealer fix. Their... Read more
Incident date: Jun 3, 2021
TIPM / PCM (Computer modules) these items are affecting most Dodge vehicles that is listed already for recalls only in 2011-2013 and one earlier. This is happening in a lot of Dodges, mine is 1D4HB48N76F[XXX] (2006 Durango 4.7 SLT). They will stop running anywhere, it shuts the fuel pump off where the vehicles no longer gets gas and you have a full tank. It is only a computerized Dealer fix. Their... Read more
Incident date: Jun 12, 2021
Every 2000 miles, vehicle won’t and keeps asking me for an anti-theft code. I have had it serviced at least 7 times and I have not had the vehicle a year. Every time I take it in they just replaced the battery and the battery cell and it works fine for about a month then it shuts down again
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jun 13, 2021
Incident date: Jun 1, 2020
Its a known common problem for the automatic doors to stop working. My driver side back door has stopped working and now is stuck shut where I cannot open. This is a huge safety issue since all exits fo not work and if I was in an accident and needed to get my kids out and that was th only door I was able to use then we would end up dead or in serious condition. This is a very expensive fix and fr... Read more
Incident date: Jun 12, 2021
My vehicle has the symptoms listed in NHSTA 12V-042. The dealership would not complete the recall due to my VIN number not being included or my manufacture date not matching the dates. They directed me to email the NHSTA to get this resolved
Incident date: Jun 12, 2021
We were sitting in the driveway, getting ready to go, and all of the sudden the passenger side airbag exploded open, without any warning hitting my passenger in the head. There was no warning at all, it just deployed. Apparently this happens quite a lot and now I am concerned about the driver's side doing it.
Incident date: Jun 11, 2021
Drivers seat head rest activated for no reason. Popped out and forward. Needs to be repaired.
Incident date: Jun 11, 2021
Drivers seat head rest activated for no reason. Popped out and forward. Needs to be repaired.
DODGE
GRAND CARAVAN
(2011) - UNKNOWN OR OTHER
Jun 11, 2021
Incident date: Jun 8, 2021
Driving home from work and my 2011 Dodge Grand Caravan just turned off on me while I was at a red light. It took sometime for my vehicle to turn back on. Since then I’ve had this problem now for 3 days. I’ve taken it in to my local machine and was told I only needed a new gas cap. Well that didn’t work and I found myself again stuck at a red light. After doing some investigation on Dodge Gra... Read more
DODGE
GRAND CARAVAN
(2014) - AIR BAGS
Jun 11, 2021
Incident date: May 1, 2020
Came out to vehicle to drive and noticed driver side headrest was deployed forward and came apart. The vehicle was not in an accident and there were no prior alarms or notifications on the dash system to indicate this would happen. Luckily the headrest didn't deploy while someone was driving. The Dodge dealer says this repair or replacement is not their responsibility. This issue has not currently... Read more
DODGE
GRAND CARAVAN
(2014) - SEATS
Jun 11, 2021
Incident date: May 1, 2020
Came out to vehicle to drive and noticed driver side headrest was deployed forward and came apart. The vehicle was not in an accident and there were no prior alarms or notifications on the dash system to indicate this would happen. Luckily the headrest didn't deploy while someone was driving. The Dodge dealer says this repair or replacement is not their responsibility. This issue has not currently... Read more
Incident date: Jun 11, 2021
The contact owns a 2012 Dodge Durango. The contact received a recall notification for NHTSA Campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Pa... Read more
DODGE
GRAND CARAVAN
(2017) - LATCHES/LOCKS/LINKAGES
Jun 11, 2021
Incident date: Jun 11, 2021
The contact owns a 2017 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle, the driver’s side sliding door failed to unlock and open electronically. The contact attempted to manually unlock the door but the door failed to open. The local dealer was contacted and informed the contact that there would be an out-of-pocket cost to repair the vehicle. The vehicle was not di... Read more
Incident date: Jun 10, 2021
While driving truck down road air bag exploded for no apparent reason , no large bumps or impacts to vehicle..Cab filled with dust and smoke Luckily was able to stop although my hearing is greatly impaired now..
1 injured
DODGE
GRAND CARAVAN
(2000) - ENGINE
Jun 10, 2021
Incident date: Jun 8, 2021
I was driving at 75 MPH on an Interstate Highway. The 3.3 liter V6 engine, with 120,800 miles on it, threw a rod and cracked a 3 to 4" diameter hole in the block. I have cared for this car religiously for 14 years. It had full oil level. It is available for the next couple of weeks for examination if desired. I was able to get off the highway onto the shoulder safely.
DODGE
GRAND CARAVAN
(2012) - ENGINE
Jun 10, 2021
Incident date: Jun 10, 2021
Engine shut off while driving down highway. No warning alarms. I managed to pull off highway. Vehicle started back up with no problems. Wife is now afraid to drive it.
DODGE
CHALLENGER
(2017) - UNKNOWN OR OTHER
Jun 10, 2021
Incident date: Jun 10, 2021
I went to Jiffy Lube on June 7,2021 for a regular oil change and they discovered that I have a major oil leak in my transmission panel and my car is only at 68,000 miles that’s a estimated guess but it’s for sure around that mileage
Incident date: Mar 11, 2019
Under the hood there’s electric tape holding wires together. Which is illegal. The check engine light came on since I got the car. I can’t fill my gas tank to fill cause the check engine light comes on. So it’s at half tank and can’t fill it to fill. My car did stall twice. Then there is hissing under the driver’s front side. The back end of my car feels like is going to fall apart thi... Read more
Incident date: Mar 11, 2019
Under the hood there’s electric tape holding wires together. Which is illegal. The check engine light came on since I got the car. I can’t fill my gas tank to fill cause the check engine light comes on. So it’s at half tank and can’t fill it to fill. My car did stall twice. Then there is hissing under the driver’s front side. The back end of my car feels like is going to fall apart thi... Read more
Incident date: Mar 11, 2019
Under the hood there’s electric tape holding wires together. Which is illegal. The check engine light came on since I got the car. I can’t fill my gas tank to fill cause the check engine light comes on. So it’s at half tank and can’t fill it to fill. My car did stall twice. Then there is hissing under the driver’s front side. The back end of my car feels like is going to fall apart thi... Read more
DODGE
GRAND CARAVAN
(2015) - ELECTRICAL SYSTEM:ADAS:CONTROL MODULE
Jun 10, 2021
Incident date: Jul 2, 2019
The contact owns a 2015 Dodge Caravan. The contact stated while driving at an undisclosed speed, the back over prevention camera flickered on and off. Additionally, the check engine warning light remained illuminated. The contact stated that after shifting the vehicle into park and turning the ignition to the off position, the engine and electrical functions remained in operation. The contact took... Read more
DODGE
GRAND CARAVAN
(2015) - ELECTRICAL SYSTEM
Jun 10, 2021
Incident date: Jul 2, 2019
The contact owns a 2015 Dodge Caravan. The contact stated while driving at an undisclosed speed, the back over prevention camera flickered on and off. Additionally, the check engine warning light remained illuminated. The contact stated that after shifting the vehicle into park and turning the ignition to the off position, the engine and electrical functions remained in operation. The contact took... Read more
Incident date: Jun 10, 2021
2003 DODGE DAKOTA. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. THE CONSUMER STATED THE VEHICLE VEERED OFF THE ROAD INTO SHRUBS. THE CONSUMER SLEPT IN THE VEHICLE OVER NIGHT. THE VEHICLE WAS TOWED.
Crash
Incident date: Jun 9, 2021
both of my front door panels and dash are peeling away. Took vehicle to Redland's Dodge and was told there was nothing they could do. We were instructed to contact Dodge directly. Dodge corporate declined the claim, stating it was not manufacturer defect. I have noticed others Dodge owners with similar complaints.
Incident date: May 30, 2021
The contact owns a 2004 Dodge Ram 1500. The contact stated while driving 70 mph, the rear wheels locked up causing the vehicle to bounce back and forth in the middle of the highway. The vehicle then loss motive power and stalled. The contact pulled over to the side of the roadway and the vehicle was towed to the local dealer to be diagnosed. The contact was informed that the rear drum had locked u... Read more
Incident date: Dec 1, 2019
The contact's spouse owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the stalled with the check engine warning light flashing on the instrument panel. The contact stated that the vehicle would eventually restart after multiple attempts. The contact had taken the vehicle to the dealer where he was informed that the vehicle was included in NHTSA Campaign Number: 1... Read more
Incident date: May 3, 2021
The lifters are knocking and there's a tick in the engine. I've done some research and there's a whole forum regarding complaints for the Hemi's 5.7L engines in this specific year of my vehicle and other FCA vehicles, stating the notorious "Hemi tick" and the lifters going bad. Yes my vehicle is available for inspection because I can't afford the amount shops are trying to charge. If multiple vehi... Read more