Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jun 25, 2021
I was sitting in passenger seat talk to my family. Vehicle was in parking and the head rest popped open. Causing my head to jerk forward. No one touched head rest it just popped open.
Incident date: Jun 27, 2021
Passenger headrest deployed without notice or warning signs as I was parked in a parking lot today 6/27/2021. My son got into the backseat and reached forward to get phone charger and the passenger seat headrest deployed.
Incident date: Sep 1, 2014
The seats move around as if they are not bolted down properly. Any speed if you hit a small bump or so much as move other then straight it’s extremely noticeable. I don’t think it is safe and my kids are in this car daily and I was hoping a recall would have already been called on this because I know I’m mot the only one with this issue with both front seats moving around as if it’s a carn... Read more
Incident date: Sep 1, 2014
The seats move around as if they are not bolted down properly. Any speed if you hit a small bump or so much as move other then straight it’s extremely noticeable. I don’t think it is safe and my kids are in this car daily and I was hoping a recall would have already been called on this because I know I’m mot the only one with this issue with both front seats moving around as if it’s a carn... Read more
Incident date: Sep 1, 2014
The seats move around as if they are not bolted down properly. Any speed if you hit a small bump or so much as move other then straight it’s extremely noticeable. I don’t think it is safe and my kids are in this car daily and I was hoping a recall would have already been called on this because I know I’m mot the only one with this issue with both front seats moving around as if it’s a carn... Read more
Incident date: Jun 12, 2021
We had problems with the driver seat belt we had dealership look at it and there were no recalls. We had it replaced . NOW the passenger seatbelt will not retract - there should be recalls for my vehicle as I have seen where other Dodge Durango’s had recalls for the same issue. I cannot transport anyone in my passenger seat until it is fixed. Highly disappointed - we have a Dodge Dur... Read more
DODGE
GRAND CARAVAN
(2011) - FUEL/PROPULSION SYSTEM
Jun 26, 2021
Incident date: Jun 25, 2021
purchased van no problem mechanic gave great review following week wouldnt start mechanic said tipm is bad we had tipm rep[laced already 3 times and now its bad again this time i was with my family when van completly shut off on highway doing 70 miles a hour we have to carry a jumper battery pack with us to start van i called crysler and they informed me there is no problems with my vans tipm well... Read more
DODGE
GRAND CARAVAN
(2011) - ENGINE
Jun 26, 2021
Incident date: Jun 25, 2021
purchased van no problem mechanic gave great review following week wouldnt start mechanic said tipm is bad we had tipm rep[laced already 3 times and now its bad again this time i was with my family when van completly shut off on highway doing 70 miles a hour we have to carry a jumper battery pack with us to start van i called crysler and they informed me there is no problems with my vans tipm well... Read more
DODGE
GRAND CARAVAN
(2011) - ELECTRICAL SYSTEM
Jun 26, 2021
Incident date: Jun 25, 2021
purchased van no problem mechanic gave great review following week wouldnt start mechanic said tipm is bad we had tipm rep[laced already 3 times and now its bad again this time i was with my family when van completly shut off on highway doing 70 miles a hour we have to carry a jumper battery pack with us to start van i called crysler and they informed me there is no problems with my vans tipm well... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jun 26, 2021
Incident date: Jul 1, 2020
Every time a door is unlocked and sometime locked a loud buzzing happens. It concerns me that the doors will malfunction and not act as they are supposed to which is a big concern with children in the vehicle.
Incident date: Jun 1, 2021
DRIVER SEAT HEADREST DEPLOYED. THANK GOD I WAS NOT IN CAR WHEN IT HAPPENED. I NOTICED MY HEAD WAS UNCOMFORTABLE DRIVING WHEN I LOOKED I SEE IT WIDE OPEN!! I WAS NOT IN A CAR ACCIDENT OR ANYTHING AT ALL. I JUST GOT THIS VEHICLE JULY 2020! THIS IS OBVIOUSLY A DEFECT AND A DANGEROUS SAFETY HAZARD!! THANK GOD MY KIDS AND I WERE NOT IN VEHICLE. I NEED THE DEALERSHIP TO FIX THEIR DEFECTIVE VEHICLE IMMED... Read more
Incident date: Jun 1, 2021
DRIVER SEAT HEADREST DEPLOYED. THANK GOD I WAS NOT IN CAR WHEN IT HAPPENED. I NOTICED MY HEAD WAS UNCOMFORTABLE DRIVING WHEN I LOOKED I SEE IT WIDE OPEN!! I WAS NOT IN A CAR ACCIDENT OR ANYTHING AT ALL. I JUST GOT THIS VEHICLE JULY 2020! THIS IS OBVIOUSLY A DEFECT AND A DANGEROUS SAFETY HAZARD!! THANK GOD MY KIDS AND I WERE NOT IN VEHICLE. I NEED THE DEALERSHIP TO FIX THEIR DEFECTIVE VEHICLE IMMED... Read more
DODGE
CHALLENGER
(2014) - STEERING
Jun 25, 2021
Incident date: Dec 1, 2020
The contact owns a 2014 Dodge Challenger. The contact stated that there was an abnormal sound coming from the steering wheel. The steering wheel felt loosened at one moment and then grabbed the next. The warning light that referred to the vehicle's ability to steer with the road conditions may be compromised. The contact had taken the vehicle to the dealer however, the vehicle was not diagnosed. T... Read more
Incident date: May 26, 2021
The problem has been identified by independent service center. Issues with drive shaft which is wobbling and making sound when driving on 60MPH and while stopping the vehicle. The independent service center reported that it’s not safe to drive the car.
DODGE
CHALLENGER
(2011) - VISIBILITY
Jun 25, 2021
Incident date: Jul 7, 2020
The contact owns a 2011 Dodge Challenger. The contact stated that at the time of purchase he noticed that the driver’s side front window failed to close securely in the window seal. The contact attempted to manually place the window into the seal but was unable to fix the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate fail... Read more
Incident date: Jun 24, 2021
Failure in The transmission control module (tcm) causing the car to shift to neutral when driving and also not letting the car shift to any other gear past 2nd my safety and others are at risk because I can be rear ended due to it randomly going into neutral it has been confirmed by many mechanics and there are warning lights such as the check engine light confirming it
Incident date: Jun 23, 2021
ENGINE STARTED SMOKING WHILE MY DAUGHTER WAS SITTING IN PARKING LOT AREA FOR ABOUT 30 MIN. ENGINE WAS OFF. SHE GOT OUT OF VEHICLE GRABBING HER DOG FROM THE BACK. SHE RAN INSIDE THE BUILDING TO GET ME (MOTHER) LESS THAN 2 MIN THE SMOKE GRADUALLY GOT HEAVIER AND DARKER THEN FIRE WAS DRIPPING OUT FROM UNDER ENGINE. I TRIED TO POP THE HOOD THINKING IT COULD GET AIR TO MAYBE HELP THE FIRE BUT IT WOULDN... Read more
Fire
Incident date: Jun 23, 2021
ENGINE STARTED SMOKING WHILE MY DAUGHTER WAS SITTING IN PARKING LOT AREA FOR ABOUT 30 MIN. ENGINE WAS OFF. SHE GOT OUT OF VEHICLE GRABBING HER DOG FROM THE BACK. SHE RAN INSIDE THE BUILDING TO GET ME (MOTHER) LESS THAN 2 MIN THE SMOKE GRADUALLY GOT HEAVIER AND DARKER THEN FIRE WAS DRIPPING OUT FROM UNDER ENGINE. I TRIED TO POP THE HOOD THINKING IT COULD GET AIR TO MAYBE HELP THE FIRE BUT IT WOULDN... Read more
Fire
Incident date: Dec 30, 2020
The contact owns a 2015 Dodge Dart. The contact stated while driving at 70 MPH, the radio engaged on its own and the vehicle lost power steering. Several warning lights such as the brake system light, the battery light, the airbag light, and the engine light were illuminated. The steering wheel became difficult to maneuver but the contact was still able to drive the vehicle. The vehicle was taken ... Read more
Incident date: Dec 30, 2020
The contact owns a 2015 Dodge Dart. The contact stated while driving at 70 MPH, the radio engaged on its own and the vehicle lost power steering. Several warning lights such as the brake system light, the battery light, the airbag light, and the engine light were illuminated. The steering wheel became difficult to maneuver but the contact was still able to drive the vehicle. The vehicle was taken ... Read more
Incident date: Dec 30, 2020
The contact owns a 2015 Dodge Dart. The contact stated while driving at 70 MPH, the radio engaged on its own and the vehicle lost power steering. Several warning lights such as the brake system light, the battery light, the airbag light, and the engine light were illuminated. The steering wheel became difficult to maneuver but the contact was still able to drive the vehicle. The vehicle was taken ... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jun 24, 2021
Incident date: Jun 24, 2021
Passenger sliding door lock actuators fail. This failure prevents the ability to lock or unlock the door via the FOB, press buttons or from the drivers console. This also prohibits opening the afflicted door from outside of the vehicle. Children are often unable to manually unlock the door and exit.
Incident date: Feb 1, 2021
The contact owns a 2018 Dodge Charger. The contact stated that while entering their vehicle, they noticed that both the front driver and passenger interior door panel were becoming unglued, showing electrical wiring inside the door panels. The contact reached out to the local dealer about the failure but was told the failure would not be covered under the warranty. The vehicle was not diagnosed or... Read more
DODGE
GRAND CARAVAN
(2011) - ENGINE
Jun 24, 2021
Incident date: Jun 21, 2021
The contact owned a 2011 Dodge Grand Caravan. The contact stated while driving at 65 mph, the vehicle stalled. The contact was able to pull off to the side of the road where she saw smoke emerging from the front of the vehicle. Upon exiting the vehicle, the contact opened the hood to see the fire behind the engine. The fire department was contacted and was able to extinguish the fire. A police re... Read more
Fire
Incident date: Jun 22, 2021
I just purchased my 16 year old daughter a 2011 Dodge Caliber with approximately 75,000 miles on it. Great shape. She has drove it here and there for 3 months. 2 nights ago while driving she started hearing a noise so we took it to the shop to be told the entire cradle/frame is rusted and not safe to drive. This car has close to the same amount of miles my 2018 car has and clearly has been well ta... Read more
Incident date: Jun 22, 2021
I just purchased my 16 year old daughter a 2011 Dodge Caliber with approximately 75,000 miles on it. Great shape. She has drove it here and there for 3 months. 2 nights ago while driving she started hearing a noise so we took it to the shop to be told the entire cradle/frame is rusted and not safe to drive. This car has close to the same amount of miles my 2018 car has and clearly has been well ta... Read more
Incident date: Jun 9, 2021
06/08/2021. My daughter stopped to gas up at Costco when a notice came up on the dash "Engage Parking Brake to prevent Rollback". She immediately called me to make me aware of it. Once home she again get this message. 06/09/2021. My daughter drove to school with no issues. However, leaving school she was going slowly over a speed bump when the car automatically shifted into PARK. She lost acceler... Read more
Incident date: Jun 9, 2021
06/08/2021. My daughter stopped to gas up at Costco when a notice came up on the dash "Engage Parking Brake to prevent Rollback". She immediately called me to make me aware of it. Once home she again get this message. 06/09/2021. My daughter drove to school with no issues. However, leaving school she was going slowly over a speed bump when the car automatically shifted into PARK. She lost acceler... Read more
Incident date: Jun 9, 2021
06/08/2021. My daughter stopped to gas up at Costco when a notice came up on the dash "Engage Parking Brake to prevent Rollback". She immediately called me to make me aware of it. Once home she again get this message. 06/09/2021. My daughter drove to school with no issues. However, leaving school she was going slowly over a speed bump when the car automatically shifted into PARK. She lost acceler... Read more
Incident date: Jan 27, 2021
I am going through rear tires every couple months. We have taken by car to get looked at and they said everything looks good. However I can put new tires on and then 2 or 3 months later they are bald with the wiring coming out of them.
Incident date: Jun 23, 2021
My battery or the connection is bad but when I have it tested, they day its perfect. My car dies all the time and even if we charge it all night, my check engine light for poor battery connection stays on.
Incident date: Jun 15, 2020
The contact owns a 2007 Dodge Durango. The contact stated that while driving at approximately 55 mph, the vehicle stalled without warning. The vehicle was able to restart. The vehicle was taken to an independent mechanic where the failure was undetermined. The contact contacted the dealer where they informed the contact to bring the vehicle in for a diagnosis. The vehicle was not repaired and the... Read more
Incident date: Jun 22, 2021
The horn started blowing randomly, Pulled the negative battery connector as recommended to reset TIPM. The horn continued to go off pulled the fuses as recommended. Was told if it kills the battery the TIMP needs to be replaced. That is a common issue for this year model vehicle. Called about a recall the recall is for vehicles manufacturer from 07/17/2011 to 12/2011. My truck was manufactured thr... Read more
Incident date: Jan 11, 2021
The contact owns a 2010 Dodge Ram 1500. The contact stated while exiting out of the vehicle they mistakenly noticed that they were able to take the key out of the ignition while the engine was still running. The contact stated the failure occurred several times but the last time the vehicle battery warning light illuminated. The contact was not able to start the vehicle. The contact had the vehicl... Read more
Fire
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Jun 24, 2021
Incident date: Jun 21, 2021
The sliding door is sealed shut..It will not open by the fob or manually effectively trapping passengers including my disabled son in the vehicle. UNSAFE AND SHOULD BE RECALLED
DODGE
GRAND CARAVAN
(2008) - ELECTRICAL SYSTEM
Jun 24, 2021
Incident date: Jun 12, 2021
You will be driving this vehicle and all of the sudden the wipers will start going off, all the dash lights go on and off , all of the gages will move and it will start dinging at you that something is wrong. sometimes it happens once and stops and other times it will happen for 5-10 minutes without stopping and then all of the sudden it just stops. We have had it looked at so many times and hav... Read more
Incident date: Jun 21, 2021
While driving my 2016 Journey in Raleigh, N.C. the vehicle was working fine until I came to a stop sign and it stalled. I was able to start it up and luckily no vehicle was behind me the first time it occurred. In Raleigh it did this again at a red light but because the vehicle behind me was still at a stop and I was aware from the time before I quickly restarted and drove with little fanfare. ... Read more
Incident date: Jun 21, 2021
While driving my 2016 Journey in Raleigh, N.C. the vehicle was working fine until I came to a stop sign and it stalled. I was able to start it up and luckily no vehicle was behind me the first time it occurred. In Raleigh it did this again at a red light but because the vehicle behind me was still at a stop and I was aware from the time before I quickly restarted and drove with little fanfare. ... Read more
Incident date: May 11, 2021
The contact owns a 2011 Dodge Ram. The contact stated that the vehicle fuel tank separated from the vehicle when the contact drove at 20mph and attempted to make a left turn. The contact inspected the vehicle and found the fuel tank front strap separated from the frame due to corrosion. The vehicle was towed to the contact's home. The manufacturer advised that the vehicle was not included in NHTSA... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jun 23, 2021
Incident date: Jun 23, 2021
Our van makes a loud buzzing sound each time we open our doors or unlock them.
Incident date: Jun 20, 2021
My Car started smoking from under the hood and coming through the vents . It over heated . So then I opened up the hood and smoke with you coming out a bit crazy then something food from the engine like to hit me in the face but I do. It broke my dipstick oil stick the piece off. Now my car is running hot smoking and making a loud crazy noise sounds like it's going to blow up or something I don't ... Read more
Incident date: Jun 20, 2021
My Car started smoking from under the hood and coming through the vents . It over heated . So then I opened up the hood and smoke with you coming out a bit crazy then something food from the engine like to hit me in the face but I do. It broke my dipstick oil stick the piece off. Now my car is running hot smoking and making a loud crazy noise sounds like it's going to blow up or something I don't ... Read more
Incident date: Jun 20, 2021
My Car started smoking from under the hood and coming through the vents . It over heated . So then I opened up the hood and smoke with you coming out a bit crazy then something food from the engine like to hit me in the face but I do. It broke my dipstick oil stick the piece off. Now my car is running hot smoking and making a loud crazy noise sounds like it's going to blow up or something I don't ... Read more
DODGE
GRAND CARAVAN
(2018) - POWER TRAIN
Jun 22, 2021
Incident date: Jun 1, 2021
We have a 2018 dodge caravan with 69,000 miles on it - the check engine light showed a misfire on cylinder 5, after taking it to multiple mechanics they all have told us its an issue with the head gasket or possibly needs a new engine. This should not be happening with such a new vehicle with so few miles on it. after doing some research I have learned this is a common problem with this year, make... Read more
DODGE
GRAND CARAVAN
(2018) - ENGINE
Jun 22, 2021
Incident date: Jun 1, 2021
We have a 2018 dodge caravan with 69,000 miles on it - the check engine light showed a misfire on cylinder 5, after taking it to multiple mechanics they all have told us its an issue with the head gasket or possibly needs a new engine. This should not be happening with such a new vehicle with so few miles on it. after doing some research I have learned this is a common problem with this year, make... Read more
Incident date: Mar 14, 2019
THE PASSENGER HEADREST DEPLOYED WHILE VEHICLE WAS IN DRIVEWAY. TRIED TO RESET HEADREST AND WHERE THE PIN IS MOUNTED IS BROKE. PIN IS STILL IN LATCH ASSEMBLY AND CANNOT BE RESET. AFTER GOOGLING IT WAS SUGGESTED I SEND A REPORT TO YOU. WE HAVE NEVER RECEIVED A RECALL NOTICE.
Incident date: Jun 18, 2021
They Did Not INCLUDE THE 2000 Dodge Ram 2500 Yet I have had the same experience several times.When travelling at highway speeds and hitting a bump or pot-hole in the road, the front end begins to shake violently and does not stop until the driver jams on the brakes and brings the truck back down to below highway speeds. Some people contribute this phenomenon to the worst possible downside of havi... Read more
Incident date: Jun 18, 2021
They Did Not INCLUDE THE 2000 Dodge Ram 2500 Yet I have had the same experience several times.When travelling at highway speeds and hitting a bump or pot-hole in the road, the front end begins to shake violently and does not stop until the driver jams on the brakes and brings the truck back down to below highway speeds. Some people contribute this phenomenon to the worst possible downside of havi... Read more
Incident date: Jun 18, 2021
They Did Not INCLUDE THE 2000 Dodge Ram 2500 Yet I have had the same experience several times.When travelling at highway speeds and hitting a bump or pot-hole in the road, the front end begins to shake violently and does not stop until the driver jams on the brakes and brings the truck back down to below highway speeds. Some people contribute this phenomenon to the worst possible downside of havi... Read more
Incident date: May 12, 2021
A safety recall was made back on 9/7/2017 to Jack Wolf in Belvidere, Illinois in reference to the safety recall steering wheel wiring- The inspection stated they installed a wheel wiring and protection sleeve. The light has started to come back on and sound off and stays on. This should have been taken care of properly back on September 7, 2017 - I should not be having this problem again