Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Jul 6, 2021
Incident date: Jul 1, 2021
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving at various speeds, occasionally the vehicle jerked while accelerating. On several occasions, the vehicle loss motive power with the check engine warning light illuminated. The contact was able to restart the vehicle soon after failure. The contact had taken the vehicle to an independent mechanic and was diagnosed with tr... Read more
Incident date: Jul 5, 2021
Active head rest deployed. Car was off.
Incident date: Jul 5, 2021
We were driving down the road and the back of the passenger head rest exploded open for no apparent reason. I have contacted Chrysler about this but we have a restrictions on vehicle which I need to clear up with State of Tennessee but I have notice others complain about their head rest exploding.
Incident date: Jul 1, 2021
There have been three times now in the last two years, six-eight months of which I never drove the vehicle due to being repaired. I was driving at about 60-70mph. At which time there were no odd or sudden noises, no warning at all when the trucks acceleration goes way up till I let of the gas pedal, go to pull over while two of the three times, my drive shaft is bouncing between the road and under... Read more
Incident date: Jul 4, 2021
The transmission quit pulling. Other 2016 dodge journey had same problem and we're recalled but mine wasn't included in this recall. Really horrible to place all this money in a newer vehicle and have these expensive problems that are a problem from factory. Very dangerous to just stop moving in mid drive.
Incident date: May 4, 2021
My rear tail lights are filling with water due to the fact the Dodge Durango tail lights are not fully sealed. Inevitably there will be a short and the lights will no longer work. PLEASE LOOK INTO THIS COMMON PROBLEM thanks
Incident date: Jun 30, 2021
The adhesive on the uconnect infotainment center is coming undone. This appears to be due to the screen component is not rated to be stored in conditions higher than 90c. The glue holding the screen and digitizer is melting leaving gaps on the screen. This causes 'ghost touches' where the affected area rapidly changes inputs. Since the infotainment is tied to many functions in the car they can be ... Read more
Incident date: Jul 2, 2021
Attempted to stop at a stop sign and the brake pedal sank with a hissing noise and then became very hard to operate. I had to maneuver to avoid colliding with the vehicle in front of me by diverting into the other side of the road where a turneing vehicle had to stop to avoid colliding with me. I was able to reverse into a nearby parking spot and apply the parking brake to stop the vehicle. Mechan... Read more
DODGE
CHALLENGER
(2018) - STEERING
Jul 3, 2021
Incident date: Jun 27, 2021
Backing out of the garage, instrument panel lit up with “Power Steering Assist Off - Service System” message. Car very difficult to turn now. Code scan shows code CC2217-00
Incident date: Jul 2, 2021
Truck won't go into park then it locks. I reset it with the pin stop and it happens again (t-79) ? A week ago it had trouble sticking in reverse
Incident date: Jun 2, 2021
The contact owns a 2013 Dodge Dart. The contact stated the vehicle was shifted into park and the turned off however, the key remained stuck in the ignition. The contact stated that the failure recurred several times causing the battery to be drained. The vehicle was taken to the dealer, where it was diagnosed that the ignition switch was not making good contact and needed to be repaired. The vehic... Read more
Incident date: Nov 12, 2020
The contact owns a 2011 Ram 1500. The contact stated while driving 25 mph, he heard an abnormal sound coming from the vehicle and the vehicle began to shake forcefully. The contact stated that the check engine warning light was illuminated a week after the incident happened. The contact took the vehicle to an independent mechanic and was informed that the camshaft and lifters needed to be replaced... Read more
Incident date: Jun 29, 2021
The contact owns a 2006 Dodge Charger. The contact stated while driving 45 mph, the vehicle loss motive power and stalled without warning. The contact restarted the vehicle and drove to his destination. The failure recurred several times. The contact called and notified the local dealer of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The fa... Read more
Incident date: Jun 24, 2021
The seatbelt is clicked in the seatbelt light goes off and the the service airbag system light comes on.
Incident date: Jun 24, 2021
The seatbelt is clicked in the seatbelt light goes off and the the service airbag system light comes on.
Incident date: Jul 1, 2021
The contact owns a 2013 Dodge Durango. The contact received a letter from the manufacturer to schedule a recall repair for NHTSA Campaign Number: 19V813000 (Electrical System) however, the contact was informed by the dealer that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving b... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Jul 1, 2021
Incident date: Jul 1, 2021
I was stopped at a stoplight about to turn on to the Florida Turnpike when my car started idling loudly. When I stepped on the gas, I was shifted into neutral. I had to quickly shut down my vehicle, make a u-turn, and pray I would make it home. The car is no longer drivable as it slips into neutral and will not go over 10 miles per hour. The check engine light is on. Upon inspection by the indepen... Read more
Incident date: Jun 29, 2021
Started my car and I immediately got a battery light, ABS light, auto start/off warning, check engine light. Also got the message park soon your vehicle will shut off soon. Waited 5 minutes and car started idling very high, dash lights flickered, car could not recognize vehicle was in park, car lost power and shut off everything and lost power steering. Took it to the dealer they saw all the bit... Read more
Incident date: May 30, 2021
Power steering failure while I was driving. Luckily this did not result in an accident. no lights or warnings just went out
Incident date: Aug 19, 2019
THERE IS A ELECTRICAL PROBLEM WERE IT IS CAUSING DIFFERENT SENSORS TO GO OFF,AND ON ALSO CAUSING THE AIR /AC TO NOT WORK THEN COME BACK ON. I HAVE BEEN TAKING MY CAR TO PROFESSIONALS AT CERTIFIED CAR SHOPS FOR THE PROBLEM AND HAVE SPENT ALOT OF MONEY TRYING TO FIX THE PROBLEM..
Incident date: Jun 28, 2021
I have had problems with the 4 wheel/ all wheel drive engaging on it's own. The problem exists even when the vehicle is turned off when using the key fob to lock the vehicle. I have on a two occasions have the transmission shift into four wheel low while doing over 55 mph which made the vehicle slow down skidding drastically and made the engine hit high RPMs. After checking online for some Informa... Read more
Incident date: Jun 28, 2021
I have had problems with the 4 wheel/ all wheel drive engaging on it's own. The problem exists even when the vehicle is turned off when using the key fob to lock the vehicle. I have on a two occasions have the transmission shift into four wheel low while doing over 55 mph which made the vehicle slow down skidding drastically and made the engine hit high RPMs. After checking online for some Informa... Read more
Incident date: Jun 25, 2012
The brakes failed due to corrosion of the brake line from the master cyl. to the LH front brake flex hose. The brake fluid simply came out of the line. There was insifficient fluid pressure to do any wheel braking. Luckily, I had just moved off from a stop and was applying the brakes to slow down on a bend. The corrosion occured under a plastic clip that is there to keep adjacent brake lines f... Read more
Incident date: Mar 29, 2021
The contact owns a 2007 Dodge Ram 1500. The contact stated while driving at various speeds, the vehicle would not accelerate when the accelerator pedal was depressed. The contact also stated that the vehicle would not reverse whenever the pedal was depressed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagno... Read more
Incident date: Mar 29, 2021
The contact owns a 2007 Dodge Ram 1500. The contact stated while driving at various speeds, the vehicle would not accelerate when the accelerator pedal was depressed. The contact also stated that the vehicle would not reverse whenever the pedal was depressed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagno... Read more
Incident date: Mar 29, 2021
The contact owns a 2007 Dodge Ram 1500. The contact stated while driving at various speeds, the vehicle would not accelerate when the accelerator pedal was depressed. The contact also stated that the vehicle would not reverse whenever the pedal was depressed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagno... Read more
Incident date: Jun 1, 2021
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more
Incident date: Jun 15, 2020
The power steering pump was replaced because of on and off stiffness while driving. This was very frightening because the steering wheel will not release while turning. The dealership replaced the pump about 3 times and still cannot correct the problem.
DODGE
GRAND CARAVAN
(2010) - STEERING
Jun 30, 2021
Incident date: Dec 1, 2017
The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 30 mph, the vehicle loss power steering functionality and ceased. The contact stated there was no warning light illuminated. The contact restarted the vehicle and continued driving to her destination. The failure recurred several times. The contact took the vehicle to the local dealer however, the mechanic was unable to ... Read more
DODGE
GRAND CARAVAN
(2010) - ELECTRICAL SYSTEM
Jun 30, 2021
Incident date: Dec 1, 2017
The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 30 mph, the vehicle loss power steering functionality and ceased. The contact stated there was no warning light illuminated. The contact restarted the vehicle and continued driving to her destination. The failure recurred several times. The contact took the vehicle to the local dealer however, the mechanic was unable to ... Read more
DODGE
GRAND CARAVAN
(2010) - ENGINE
Jun 30, 2021
Incident date: Dec 1, 2017
The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 30 mph, the vehicle loss power steering functionality and ceased. The contact stated there was no warning light illuminated. The contact restarted the vehicle and continued driving to her destination. The failure recurred several times. The contact took the vehicle to the local dealer however, the mechanic was unable to ... Read more
Incident date: Jun 2, 2015
Severe rust and corrosion on body and suspension parts. Started at around 10 years of age. Support for bed to frame shows severe corrosion making hauling unsafe. Water is able to enter the cab through corroded rocker panels causing mold. Also, electrical system malfunction in throttle body can cause no response from accelerator at intermittent times.
Incident date: Jun 2, 2015
Severe rust and corrosion on body and suspension parts. Started at around 10 years of age. Support for bed to frame shows severe corrosion making hauling unsafe. Water is able to enter the cab through corroded rocker panels causing mold. Also, electrical system malfunction in throttle body can cause no response from accelerator at intermittent times.
Incident date: Jun 2, 2015
Severe rust and corrosion on body and suspension parts. Started at around 10 years of age. Support for bed to frame shows severe corrosion making hauling unsafe. Water is able to enter the cab through corroded rocker panels causing mold. Also, electrical system malfunction in throttle body can cause no response from accelerator at intermittent times.
Incident date: Jun 29, 2021
Driving the car at 10 mph then it stops and says place car in park then drive on the dash IN DRIVE basically the car stalls out and it does it randomly now no codes went off no check engine light just randoms stops also had the car in eco mode both times when it has cut off
Incident date: Jun 29, 2021
Driving the car at 10 mph then it stops and says place car in park then drive on the dash IN DRIVE basically the car stalls out and it does it randomly now no codes went off no check engine light just randoms stops also had the car in eco mode both times when it has cut off
DODGE
GRAND CARAVAN
(2010) - STRUCTURE:BODY
Jun 29, 2021
Incident date: Jun 28, 2021
Left passenger door can't be locked. Car was burgled.
Incident date: Jun 29, 2021
I cant put more then 10 dollars in my tank because the nosle keeps clicking and gas pours out all over me and the ground. There was a recall for this, but it is no longer happening. I just bought this car used and now my mechanic cant even find a gas tank to replace it. My legs have felt like they where on fire and became red from the gas pouring out on me, my husband has had to hose me down outs... Read more
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Jun 29, 2021
Incident date: May 8, 2020
Bought the van and with in 2 Days just driving an it cuts off, No warning Nothing, Can click back on at any time...Engine reeves up sounds like it's gonna blow up.. You have to either put it in Neutral or pull off the road and turn it off and it will crank right back up... It does this at any given time.. This is VERY DANGEROUS WHEN YOUR DRIVING AT HIGH RATES OR LOW RATES OF SPEED. IT'S GONNA CUSS... Read more
Incident date: Jun 25, 2019
The contact owns a 2019 Dodge Charger. The contact stated the automatic braking system had been engaging inadvertently while driving with the brake warning light illuminated. The vehicle was taken to the dealer several times for diagnosis; however, the dealer was unable to duplicate the failure. The contact also stated that the electrical system had been malfunctioning, causing the instrument pane... Read more
Incident date: Jun 25, 2019
The contact owns a 2019 Dodge Charger. The contact stated the automatic braking system had been engaging inadvertently while driving with the brake warning light illuminated. The vehicle was taken to the dealer several times for diagnosis; however, the dealer was unable to duplicate the failure. The contact also stated that the electrical system had been malfunctioning, causing the instrument pane... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jun 29, 2021
Incident date: Jun 29, 2021
The driver's side door is stuck in the locked position. You cannot unlock it manually, you cannot open the door manually. The key fob will not open it. The button on the top of the van will not open it. If this happens to all the doors, we could be stuck inside. We live in South Carolina where the daily summer temperatures are over 90. If all of the doors get stuck, who knows if the windows ... Read more
Incident date: Feb 1, 2021
The contact owns a 2007 Dodge Ram 1500. The contact stated that while attempting to refuel the vehicle, the nozzle continuously stopped while refueling. The contact had taken the vehicle to a dealer and was informed that there were no recalls on the vehicle. An independent mechanic and was contacted, and the contact was informed that the failure might be linked to a defective EVAP system. The vehi... Read more
Incident date: Jun 3, 2021
I have a 2012 Dodge Journey when it rains and I have to go through water on the roads my car will loose it's brakes, which is causing me to almost hit the person in front of me. I see that my car doesn't have a recall on it for this problem but it's to the point that I'm afraid to drive it in the rain. This is my only vehicle to drive back and forth to work. Please let me know what I should do. Th... Read more
Incident date: Jun 25, 2021
Rear center track light gaskets/seals leak causing lighting failure. This is commonly known, particularly among late model Dodge Durango community. So many can't be wrong.
Incident date: Jun 16, 2021
The contact owned a 2008 Dodge Avenger. The contact stated that while her grandson was driving at an unknown speed, he lost control of the vehicle. The contact was informed by the police officer, that the vehicle flipped 4 times and the driver was not wearing his seat belt, which caused the driver to be ejected from his seat and was found half inside the cab and half outside the driver's side wind... Read more
Crash
1 injured
1 deaths
Incident date: Jun 28, 2021
The contact owns a 2013 Dodge Durango. The contact stated while driving 54 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed however, the mechanic stated that nothing needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V813000 (Electrical Sys... Read more
Incident date: Jun 8, 2020
After filling fuel to proper level the vehicle shakes and as car continues to drive at normal speeds car shuts down and loses steering and power. This may be related to the fuel tank issue these have with the built in valves. The fuel pump works just fine so i know its not that. again symptoms only happen when filling the gas tank to full which is the proper level. I don't understand why this car ... Read more
Incident date: Jun 27, 2021
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more
Incident date: Jun 1, 2019
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distri... Read more