Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jun 16, 2021
The contact owns a 2013 Dodge Dart. The contact stated while driving at various speeds, the check engine warning light illuminated. The contact stated that the vehicle failed to accelerate and loss motive power with the accelerator pedal depressed. The vehicle is not drivable. The vehicle was not diagnosed nor repaired. Neither the manufacturer nor dealer was notified of the failure. The contact m... Read more
Incident date: Jun 16, 2021
The contact owns a 2013 Dodge Dart. The contact stated while driving at various speeds, the check engine warning light illuminated. The contact stated that the vehicle failed to accelerate and loss motive power with the accelerator pedal depressed. The vehicle is not drivable. The vehicle was not diagnosed nor repaired. Neither the manufacturer nor dealer was notified of the failure. The contact m... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jul 13, 2021
Incident date: Jul 17, 2019
The driver's side power sliding door locked and would not open either by mechanical means or power slide using the handle or the button over the driver's head. Then the next day the passenger side sliding door did the same thing. I had to hit the door with my socked foot from the inside while trying to unlock the door manually. I was eventually able to get the driver's side sliding door open by th... Read more
Incident date: Jul 1, 2016
The contact owns a 2008 Dodge Nitro. The contact stated while attempting to refuel the vehicle, the fuel was spilling from the vehicle onto the ground. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was not under recall. The failure mileage was approximately 130,000.
Incident date: Jul 12, 2021
My car is showing a code for "Powertrain Control Module Missing Backup Software" which has been recalled under NHTSA Campaign Number: 16V113000. When I call into the Carl Burger dealership in La Mesa, CA they said that they will do the backup however; I would have to pay a charge. Not sure why I would need to pay for something that has been recalled and is showing as a failure when I pull the c... Read more
Incident date: Jul 1, 2021
The contact owns a 2008 Dodge Ram. The contact stated that the rocker panels, subframe, truck bed, and oil pan were severely rusted. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 116,000.
Incident date: Jul 1, 2021
The contact owns a 2008 Dodge Ram. The contact stated that the rocker panels, subframe, truck bed, and oil pan were severely rusted. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 116,000.
Incident date: Apr 15, 2021
The contact owns a 2017 Dodge Durango. The contact stated that the headlights would turn off inadvertently after driving for 30 minutes. The contact was made aware of the headlight failure when she was pulled over by the police. The vehicle was taken to an independent mechanic and diagnosed that the headlight assemblies were faulty, but only the light bulbs were replaced. The failure recurred. The... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jul 13, 2021
Incident date: Jul 12, 2021
Rear driver side door is stuck in locked position. Can not electrically or manually unlock or open door. This is a safety concern for children in vehicle.
DODGE
GRAND CARAVAN
(2010) - UNKNOWN OR OTHER
Jul 12, 2021
Incident date: Jul 11, 2021
The engine stops running while driving, leaving you in the middle of driving, unable to turn or drive safely. You have to put it into drive and restart the car. It happens without notice while driving, and you must restart multiple times during a trip to work or wherever you're going.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jul 12, 2021
Incident date: Aug 10, 2020
I already filed a complaint no: 11351148 about the side power door on the left side being stuck in the locked position with no way to open it. I have now discovered the the power door on the right side isn't locking. I have to manually lock the door with the toggle switch because the electrical locking feature isn't working. This is dangerous because we had assumed that the door was locked when we... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jul 12, 2021
Incident date: May 16, 2020
I am writing today with a serious safety issue on our 2016 Dodge Grand Caravan. Our van has rear power sliding doors and locks; recently the drivers side rear door has stopped sliding and will not unlock at all, either with the key or manually. APPARENTLY this is a WELL-KNOWN ISSUE ; the dealer has stated that they will take a look at a vehicle for repair but we will have to pay the $200 diagnos... Read more
Incident date: Jun 28, 2021
At about 30 mph I began hearing a clicking noise coming from the underneath of the car. No sensor/warning lights on, car was placed on a computer and nothing showed wrong. The noise continued to get louder and then there was a vibration from the front end. Upon further investigation it appears the carrier bearing is out but you should e to replace the entire drive shaft, which is 700+ dollars and ... Read more
DODGE
CHALLENGER
(2009) - POWER TRAIN
Jul 11, 2021
Incident date: Jul 10, 2021
I took my car to the dealer for recalls they didn’t fix anything they left my car out in the rain the hood up and Choppa had my car for a whole month did any nothing they were very courteous no customer assistance nothing
DODGE
CHALLENGER
(2009) - ENGINE
Jul 11, 2021
Incident date: Jul 10, 2021
I took my car to the dealer for recalls they didn’t fix anything they left my car out in the rain the hood up and Choppa had my car for a whole month did any nothing they were very courteous no customer assistance nothing
DODGE
CHALLENGER
(2009) - AIR BAGS
Jul 11, 2021
Incident date: Jul 10, 2021
I took my car to the dealer for recalls they didn’t fix anything they left my car out in the rain the hood up and Choppa had my car for a whole month did any nothing they were very courteous no customer assistance nothing
Incident date: Jun 25, 2021
The vehicle got too hot, almost all the electric system of the car had very little energy and blinked, the air conditioning takes a long time to work either to defog the windows, heat or cool. The radio is not working properly. Lights are not level. Emergency equipment is missing as well as an emergency repair tire. And also when I am driving it accelerates and brakes automatically and suddenly.... Read more
Incident date: Jun 25, 2021
The vehicle got too hot, almost all the electric system of the car had very little energy and blinked, the air conditioning takes a long time to work either to defog the windows, heat or cool. The radio is not working properly. Lights are not level. Emergency equipment is missing as well as an emergency repair tire. And also when I am driving it accelerates and brakes automatically and suddenly.... Read more
Incident date: Jun 25, 2021
The vehicle got too hot, almost all the electric system of the car had very little energy and blinked, the air conditioning takes a long time to work either to defog the windows, heat or cool. The radio is not working properly. Lights are not level. Emergency equipment is missing as well as an emergency repair tire. And also when I am driving it accelerates and brakes automatically and suddenly.... Read more
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Jul 10, 2021
Incident date: Jul 9, 2021
Transmission pump failed while driving the vehicle causing me and my handicapped daughter to be stuck on highway. Was able to get vehicle off the road. Vehicle started to make a whining sound then when I had to stop for road construction it started to jerk forward while I was stopped with my foot in the brake. Then when I went to accelerate I had no power to move forward. Rpms would go to 4000 but... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Jul 9, 2021
Incident date: Jul 9, 2021
Cylinder 3 failure. Loss of power during emergency maneuvering. Check engine light on. Not spark plug or coil pack related. Defective head.
Incident date: Jul 7, 2021
I was leaning against my driver seat to grab my son from out the backseat when the driver seat headrest popped open
DODGE
CHALLENGER
(2015) - AIR BAGS
Jul 9, 2021
Incident date: Dec 23, 2020
My car started giving warning signal on dashboard and would not function properly my car speed wouldn't stop and wouldn't break I ran off road and wrecked no other vehicles were involved and my airbag did not deploy when I wrecked no airbags came out but my computer is still showing airbag system needs service my airbags did no come out, the steering wheel cover popped off and the roof panels are... Read more
Crash
1 injured
DODGE
CHALLENGER
(2015) - SERVICE BRAKES
Jul 9, 2021
Incident date: Dec 23, 2020
My car started giving warning signal on dashboard and would not function properly my car speed wouldn't stop and wouldn't break I ran off road and wrecked no other vehicles were involved and my airbag did not deploy when I wrecked no airbags came out but my computer is still showing airbag system needs service my airbags did no come out, the steering wheel cover popped off and the roof panels are... Read more
Crash
1 injured
DODGE
CHALLENGER
(2015) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 9, 2021
Incident date: Dec 23, 2020
My car started giving warning signal on dashboard and would not function properly my car speed wouldn't stop and wouldn't break I ran off road and wrecked no other vehicles were involved and my airbag did not deploy when I wrecked no airbags came out but my computer is still showing airbag system needs service my airbags did no come out, the steering wheel cover popped off and the roof panels are... Read more
Crash
1 injured
Incident date: Jul 8, 2021
I was driving down the road with my wife in the front passenger seat when I heard a loud bang, thinking something stuck the rear passenger side of the vehicle. There was nothing there, but I noticed that the Active Head Restraint had deployed. Fortunately, my wife was leaning forward at the time. I tried to reset, but the plastic brackets holding the steel pin were broken thus not allowing me t... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jul 8, 2021
Incident date: Jul 3, 2021
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Jul 8, 2021
Incident date: Jul 3, 2021
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
Incident date: Jul 7, 2021
While driving the vehicle I came to a stop to make a left hand turn and as I started without warning the vehicle stalled and lost power of steering wheel and brakes I almost hit another car. This wasn't the 1st time car has stalled while driving but the one where is came close to causing an accident
Incident date: Jul 7, 2021
I was traveling on the highway when the vehicle suddenly, without warning, stalled and stopped running. I was able to cruise until the vehicle completely stopped. I was able to restart the engine by pushing the "start" button to off and then pushing my brake and the engine restarted successfully where I can drive to the shoulder off the road. Engine light turned on. I have a OBD scanner tool and t... Read more
Incident date: Jun 16, 2021
I was trying to use the windshield washer while driving home and the wipers turned on but no fluid came out. I assumed I was out of fluid and tried to turn the wipers off to find they stayed on while when I put them in the off position. I tried to change the speed of the wipers and they just stayed in the normal on speed no matter what setting I set them at including off. So for the next 40 miles ... Read more
Incident date: Jun 16, 2021
On June 16, 2021 I exited a parking lot and joined a line of traffic that was stopped for a stoplight. Traffic began to move and as I stepped on the accelerator the engine started ROARING and the car accelerated uncontrollably across the opposite lane and into a utility pole. It was totaled and I was left badly bruised by the airbag explosion; I have also found I have strange noises in my ears a... Read more
Crash
Incident date: Jun 16, 2021
On June 16, 2021 I exited a parking lot and joined a line of traffic that was stopped for a stoplight. Traffic began to move and as I stepped on the accelerator the engine started ROARING and the car accelerated uncontrollably across the opposite lane and into a utility pole. It was totaled and I was left badly bruised by the airbag explosion; I have also found I have strange noises in my ears a... Read more
Crash
Incident date: Jun 16, 2021
On June 16, 2021 I exited a parking lot and joined a line of traffic that was stopped for a stoplight. Traffic began to move and as I stepped on the accelerator the engine started ROARING and the car accelerated uncontrollably across the opposite lane and into a utility pole. It was totaled and I was left badly bruised by the airbag explosion; I have also found I have strange noises in my ears a... Read more
Crash
Incident date: Jun 21, 2021
Passenger headrest deployed without cause or accident and hit passenger in head. Resulting in headache and pain.
1 injured
Incident date: Apr 6, 2021
The climate control system is malfunctioning, and the windows will not roll down. The heat comes on full blast and cannot be turned down or off, and it is summertime. On a hot day the car cannot be driven more than a couple of miles because the interior becomes so hot that it becomes difficult to breathe and remain conscious with the heat on full blast and the windows up. The controls for the wind... Read more
Incident date: Jul 7, 2021
A passenger seated in the third row drivers side seat extended the seatbelt to fasten. Once we were in transit, the passenger leaned forward, causing the belt to extend. When they leaned back into seat, the belt did not retract. Upon trying to get the retraction to engage, the seatbelt became fully extended and would not retract, putting passenger safety at risk. We were able to stop the vehicle w... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jul 7, 2021
Incident date: May 12, 2021
There is a loud buzzing sound coming from the passenger sliding door whenever the vehicle is locked or unlocked. Door actuator is failing.
DODGE
CHALLENGER
(2009) - VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Jul 7, 2021
Incident date: Jul 1, 2010
The contact owns a 2009 Dodge Challenger. The contact stated that there was a blind spot on the passenger’s side rear-view mirror. The contact stated that due to manufacturing of the mirror, it was difficult to switch lanes or see oncoming traffic due to the defect. The manufacturer had been notified of the failure on several occasions but provided no assistance. The vehicle was not repaired. Th... Read more
Incident date: Jun 30, 2021
The contact owns a 2013 Dodge Charger. The contact stated while reversing from his driveway, the steering wheel ceased with an unknown steering wheel warning light illuminated. The contact stated he turned off and restarted the vehicle and was able to park the vehicle. The contact stated he continued to experience the same failure a week later. The contact called the local dealer as well as North ... Read more
DODGE
GRAND CARAVAN
(2013) - STEERING
Jul 7, 2021
Incident date: Jul 6, 2021
THE ENGINE IN THE VAN STALLED (SIMPLY SHUT OFF - DID NOT SPUTTER) WHILE DRIVING AT A STEADY SPEED IN TRAFFIC. CONSEQUENTLY THE POWER ASSIST FOR THE STEERING AND BRAKES FAILED. IN THAT SITUATION MY PHYSICALLY CHALLANGED WIFE WAS COMPLETELY UNABLE TO CONTROL THE VAN. THANKFULLY THE VAN ROLLED TO A STOP WITHOUT HITTING ANYONE OR ANYTHING, OR GETTING HIT FROM BEHIND. AFTER PUTTING THE GEAR SELECTOR IN... Read more
DODGE
GRAND CARAVAN
(2013) - SERVICE BRAKES
Jul 7, 2021
Incident date: Jul 6, 2021
THE ENGINE IN THE VAN STALLED (SIMPLY SHUT OFF - DID NOT SPUTTER) WHILE DRIVING AT A STEADY SPEED IN TRAFFIC. CONSEQUENTLY THE POWER ASSIST FOR THE STEERING AND BRAKES FAILED. IN THAT SITUATION MY PHYSICALLY CHALLANGED WIFE WAS COMPLETELY UNABLE TO CONTROL THE VAN. THANKFULLY THE VAN ROLLED TO A STOP WITHOUT HITTING ANYONE OR ANYTHING, OR GETTING HIT FROM BEHIND. AFTER PUTTING THE GEAR SELECTOR IN... Read more
DODGE
GRAND CARAVAN
(2013) - ENGINE
Jul 7, 2021
Incident date: Jul 6, 2021
THE ENGINE IN THE VAN STALLED (SIMPLY SHUT OFF - DID NOT SPUTTER) WHILE DRIVING AT A STEADY SPEED IN TRAFFIC. CONSEQUENTLY THE POWER ASSIST FOR THE STEERING AND BRAKES FAILED. IN THAT SITUATION MY PHYSICALLY CHALLANGED WIFE WAS COMPLETELY UNABLE TO CONTROL THE VAN. THANKFULLY THE VAN ROLLED TO A STOP WITHOUT HITTING ANYONE OR ANYTHING, OR GETTING HIT FROM BEHIND. AFTER PUTTING THE GEAR SELECTOR IN... Read more
Incident date: Jun 18, 2021
I messaged you the other day about my car losing it's brakes when it rains. I was wondering if you had any information for me about this problem. complaint # 11422687
Incident date: May 1, 2021
The contact owns a 2009 Dodge Journey. The contact stated while his wife was driving at an undisclosed speed, the vehicle loss motive power and stalled. The driver restarted the vehicle and continued to drive; however, the failure recurred. The driver was unable to restart the vehicle. The contact had the vehicle towed back to the residence. An independent mechanic went to the residence to inspect... Read more
Incident date: May 1, 2021
The contact owns a 2009 Dodge Journey. The contact stated while his wife was driving at an undisclosed speed, the vehicle loss motive power and stalled. The driver restarted the vehicle and continued to drive; however, the failure recurred. The driver was unable to restart the vehicle. The contact had the vehicle towed back to the residence. An independent mechanic went to the residence to inspect... Read more
Incident date: Jul 1, 2021
The contact owns a 2012 Dodge Avenger. The contact stated while 35 MPH, the passenger’s side air bag deployed without incident or warning. The contact was not injured. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet repaired. The approximate failure mileage was 284,000.
Incident date: Jan 20, 2021
UNKNOWN 06/21 : Rear view camera stops working on occasion. Mostly when weather is bad, I don't exactly know why it stopped working occasionally, never hit the car or any problems until severe cold whether came around January 2021. On the camera screen it will just show black and say "camera unavailable check surroundings" especially in severe rain. The date June 2021 was the last time it showe... Read more
Incident date: Jan 20, 2021
UNKNOWN 06/21 : Rear view camera stops working on occasion. Mostly when weather is bad, I don't exactly know why it stopped working occasionally, never hit the car or any problems until severe cold whether came around January 2021. On the camera screen it will just show black and say "camera unavailable check surroundings" especially in severe rain. The date June 2021 was the last time it showe... Read more
Incident date: Jun 26, 2021
Driving on Freeway and my son was sitting in the passenger seat when the headrest exploded for NO reason. It was extremely loud and I nearly swerved off the road. There was no warning signs or lights that ever came on for warning. After researching this apparently is a known issue and I want replaced NOT out of my pocket. I have monitored my son now for whiplash injury due to this incident.
1 injured