Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
CHALLENGER
(2021) - ENGINE
Aug 1, 2021
Incident date: Jul 17, 2021
Challenger less than a week from the dealership and less than 1,000 miles. Catastrophic fuel pump failure while driving, unable to recover. Rear view back up camera freezes and stutters causing safety issues. Radio volume constantly changes while driving and leads to distraction safety issues. Door locks are consistently unreliable, roughly 25% chance of door lock failure. Key fob not det... Read more
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Aug 1, 2021
Incident date: Jul 19, 2021
Placed vehicle in park and the transmission showed it was in reverse. Tried shifting to another gear and vehicle remained in reverse. Placed in park vehicle started revving up. Turned off vehicle. Vehicle started once after three hours and you could drive it, but as soon as you placed it in park the vehicle revved up to 1500 RPMS. Had to turn off and could never start vehicle again. Two weeks ... Read more
DODGE
GRAND CARAVAN
(2013) - POWER TRAIN
Aug 1, 2021
Incident date: Jul 19, 2021
Placed vehicle in park and the transmission showed it was in reverse. Tried shifting to another gear and vehicle remained in reverse. Placed in park vehicle started revving up. Turned off vehicle. Vehicle started once after three hours and you could drive it, but as soon as you placed it in park the vehicle revved up to 1500 RPMS. Had to turn off and could never start vehicle again. Two weeks ... Read more
Incident date: Aug 1, 2021
I was driving and the headrest deployed without a collision luckily I didn't have my head against the headrest as that would had made the impact harder maybe causing and actual accident. Upon searching online I found out it hasn't only happened to my Durango apparently this has happened to many other vehicle manufactured by Dodge, Jeep and Chrysler with many of these headrest activations taking pl... Read more
Incident date: Jul 7, 2021
My power locks and windshield wiper fluid pump stopped working. I took the vehicle to the nearest dealership over an hour away. After many days and an expensive car rental, the TIPM needed replacing. After researching this issue, it is DIRECTLY correlated to a dangerous issue that resulted in a lawsuit in 2015. Additionally, the recall associated with the TIPM is not fixable at this point ... Read more
Incident date: Jul 7, 2021
My power locks and windshield wiper fluid pump stopped working. I took the vehicle to the nearest dealership over an hour away. After many days and an expensive car rental, the TIPM needed replacing. After researching this issue, it is DIRECTLY correlated to a dangerous issue that resulted in a lawsuit in 2015. Additionally, the recall associated with the TIPM is not fixable at this point ... Read more
Incident date: Jul 30, 2021
I was involved in a fender bender on the highway and my airbag was deployed but the one at my feet came out so hard I think it that it projected something into my leg I assumed it was part of the takata airbag recall but now I've gone online and seen that my vehicle is not included in that recall and I'd like to know why because I really feel like these airbags injured me.
Crash
1 injured
Incident date: Jul 1, 2021
Every since had car ticks.Was driving after fill up and car just turned off having me almost hit 8 cars on the highway with my 5 year old son in car. Now will not start. Days later it starts and tick then turns off. Found out it’s common problem everybody has in these 5.7 hemi engines lifters/ cam.
Incident date: Jul 1, 2021
Every since had car ticks.Was driving after fill up and car just turned off having me almost hit 8 cars on the highway with my 5 year old son in car. Now will not start. Days later it starts and tick then turns off. Found out it’s common problem everybody has in these 5.7 hemi engines lifters/ cam.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jul 31, 2021
Incident date: Jun 30, 2021
Upon arriving home, I tried to remove my special needs daughter from the rear driver sliding door, locking mechanism remained engaged. I attempted to unlock with the fob, the driver door buttons, & on the sliding door itself. Nothing has changed.
Incident date: May 21, 2021
The EGR valve has to replaced yearly. I have replaced every year since I’ve had it. It causes the check engine to come on and inhibits me from getting the nitro inspected and causes damage to my engine. I have had to replace it 3 times.
Incident date: Jul 30, 2021
My car's passenger side headrest deployed while I was sitting in a parking lot. I was the only one in the car and hadn't touched anything. No crash and no warning lights beforehand.
Incident date: Jul 30, 2019
The door panels on both drivers door and front passenger door have completely separated from the door exposing airbags and electrical components for windows and locks.
Incident date: Jul 30, 2019
The door panels on both drivers door and front passenger door have completely separated from the door exposing airbags and electrical components for windows and locks.
Incident date: Jul 30, 2021
UConnect screen is delaminated and acts like it is being pressed and this causes the back up camera to flicker in/out while backing up
Incident date: Jul 26, 2021
Passenger side head restraint "exploded". We were backing out of a parking space and the thing popped open; no collision or sudden stop, just backing up.
Incident date: May 30, 2021
The contact owns a 2018 Dodge Journey. The contact stated while reversing into a parking space the rear-view camera screen inadvertently turned black. There was no warning light illuminated. The contact stated that as she opened the hatchback, the rear-view camera functionality returned. The contact also stated that the interior lights of the vehicle remained on for a month. The vehicle was taken ... Read more
Incident date: May 30, 2021
The contact owns a 2018 Dodge Journey. The contact stated while reversing into a parking space the rear-view camera screen inadvertently turned black. There was no warning light illuminated. The contact stated that as she opened the hatchback, the rear-view camera functionality returned. The contact also stated that the interior lights of the vehicle remained on for a month. The vehicle was taken ... Read more
Incident date: Jul 23, 2021
While driving at highway speed in my 2006 Dodge Ram 2500 truck, the truck's front wheels began to violently shake and wobble with incredible vibration and bumpy ride. I thought I would lose control of the vehicle. I slowed, turned on my emergency flashers and hit the brakes pulling off the interstate. After a few minutes I continued on only to have the same incident described happen again a few... Read more
Incident date: Jul 23, 2021
While driving at highway speed in my 2006 Dodge Ram 2500 truck, the truck's front wheels began to violently shake and wobble with incredible vibration and bumpy ride. I thought I would lose control of the vehicle. I slowed, turned on my emergency flashers and hit the brakes pulling off the interstate. After a few minutes I continued on only to have the same incident described happen again a few... Read more
Incident date: Jul 30, 2021
Dodge Journey 2013 Headrest deployment while driving down the road for no reason.
Incident date: Jul 30, 2021
Dodge Journey 2013 Headrest deployment while driving down the road for no reason.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Jul 30, 2021
Incident date: Jul 26, 2021
Driver side sliding door stuck in lock position. Will not open manually or with fob. Can not open door lock from inside. There were no signs this issue was going to happen. One day it works, next day it doesn’t. From what I’ve seen, this is an on going problem which needs to be addressed. This can be a huge safety problem in a accident.
Incident date: Jul 30, 2021
Rear seat belt guides plastic is cracked preventing seat belt from retracting
Incident date: Apr 1, 2021
The contact owns a 2017 Dodge Charger. The contact stated that the interior door panels had separated from the door frame causing the locking mechanisms to malfunction and the doors would not remain secured. The failure was present on all four doors. The cause of the failures were not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 35,000.
Incident date: Apr 1, 2021
The contact owns a 2017 Dodge Charger. The contact stated that the interior door panels had separated from the door frame causing the locking mechanisms to malfunction and the doors would not remain secured. The failure was present on all four doors. The cause of the failures were not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 35,000.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Jul 29, 2021
Incident date: Jul 29, 2021
Drivers side rear sliding door will not open. Completely stuck shut and will not unlock manually or electronically. My child was stuck inside until I could open the other door.
Incident date: Jul 29, 2021
The contact owns a 2013 Dodge Durango. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Part... Read more
Incident date: May 31, 2021
2018 Dodge Charger R/T uConnect system has a well-documented history of delaminating causing a series of hazardous conditions. The screen will jump from menu item to menu item, from one control to another, will disconnect phone calls, will prevent phone calls from being made, will exit out of navigation screens while driving, will distract drivers with constant beeping at loud volumes, will cause ... Read more
DODGE
GRAND CARAVAN
(2015) - UNKNOWN OR OTHER
Jul 29, 2021
Incident date: Jul 29, 2021
Sliding doors have stopped working. Doors are stuck in locked position. Cannot open even manually. Happened first on passenger side now on drivers side.
Incident date: Jan 1, 2021
The contact owns a 2011 Ram 1500. The contact stated that on several occasions while driving at various speeds, the vehicle independently shut-off with several unknown warning lights illuminated. Additionally, the exterior lights would start flashing. The contact initially had the vehicle towed to a dealer where they replaced an unknown sensor however, the failure recurred after a while. The conta... Read more
DODGE
DART
(2015) - EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP:HOSES/CABLES/RODS/GEARS/STRUT/CYLINDER
Jul 29, 2021
Incident date: Jul 29, 2021
2015 DODGE DART. CONSUMER WRITES IN REGARDS TO CYLINDER 4 MISFIRE.
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Jul 29, 2021
Incident date: Jul 28, 2021
I have 2 issues related with the sliding doors. The first one is: Driver sliding door does not open I can’t use the remote control to unlock. I can’t open the door manually from inside or outside. The second one is the passenger sliding door does not lock manuallly or with the remote control I have more than 2 years with this problem
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jul 28, 2021
Incident date: Jul 28, 2021
Both sliding door locks on my Dodge Caravan are not working. The driver’s sliding door will not lock with the key fob or with the button inside the car. On the passanger’s sliding door side, the door is stuck in the unlocked position. The key fob or the button inside the car will not unlock it. Also, it I manually lock the drivers side sliding door, it will not unlock with the key fob or in... Read more
Incident date: Jul 28, 2021
I am trying to submit a report that a Dealer is not providing me service for a recall but there isn't a link to do so, only a missive telling me that i should. I am being told by the dealer that the parts to fix the Fuel pump relay problem on the 2012 Dodge Durango are in a National shortage at the moment but they will not provide me with documentation that proves this so i am unable to ship my v... Read more
Incident date: Jul 23, 2021
Was driving on Hwy at 65 mph. Rear drivers side tire blew out. Sidewall split and cause the tread to detach. Caliber Collision has pictures of the damage. I had to immediately pull to the side of a busy hwy at dusk. Just managed to get off the road. Called 911 but they didn’t stop to talk to us. AAA towed me to Caliber Collision. Total damages were $10,587.67. Car was totaled by USAA in... Read more
Incident date: Jul 23, 2021
Was driving on Hwy at 65 mph. Rear drivers side tire blew out. Sidewall split and cause the tread to detach. Caliber Collision has pictures of the damage. I had to immediately pull to the side of a busy hwy at dusk. Just managed to get off the road. Called 911 but they didn’t stop to talk to us. AAA towed me to Caliber Collision. Total damages were $10,587.67. Car was totaled by USAA in... Read more
DODGE
CHALLENGER
(2019) - WHEELS
Jul 28, 2021
Incident date: Jul 28, 2021
The contact owns a 2019 Dodge Challenger. The contact stated that while driving at an undisclosed speed, there was an abnormal sound when the steering wheel was turned. The instrument panel would also get very hot. Additionally, the contact inspected the vehicle and noticed that the driver’s and passenger’s side tires were worn due to steering knuckle, causing tire damage. The dealer was made ... Read more
Fire
DODGE
CHALLENGER
(2019) - TIRES
Jul 28, 2021
Incident date: Jul 28, 2021
The contact owns a 2019 Dodge Challenger. The contact stated that while driving at an undisclosed speed, there was an abnormal sound when the steering wheel was turned. The instrument panel would also get very hot. Additionally, the contact inspected the vehicle and noticed that the driver’s and passenger’s side tires were worn due to steering knuckle, causing tire damage. The dealer was made ... Read more
Fire
DODGE
CHALLENGER
(2019) - SERVICE BRAKES
Jul 28, 2021
Incident date: Jul 28, 2021
The contact owns a 2019 Dodge Challenger. The contact stated that while driving at an undisclosed speed, there was an abnormal sound when the steering wheel was turned. The instrument panel would also get very hot. Additionally, the contact inspected the vehicle and noticed that the driver’s and passenger’s side tires were worn due to steering knuckle, causing tire damage. The dealer was made ... Read more
Fire
Incident date: Jul 10, 2021
As I was driving 80 miles hour on interstate, I begin to hear a whining noise and pulled into rest area (thankfully). As I pull in, the car stops moving and will not go anywhere...not reverse or drive. At this time Engine light comes on. No early warning signs. After waiting 7 hours on Chryslers Road Side Assistance to send a tow, it was towed to a Dodge dealership and found that the transmissio... Read more
Incident date: Jul 28, 2021
I have a 2013 Dodge Dart that's been having issues since i got the car. First my transmission goes out, get a new one 02/21 then 7/21 service transmission. Take my car to the shop the TCM needs to be replace. My car would start and move than all of sudden i can't move Auto Stick unavailable shift to N then D then my car is stuck. I can't move only can drift. This is crazy I see that the Dodge Dar... Read more
Incident date: Jul 28, 2021
I have a 2013 Dodge Dart that's been having issues since i got the car. First my transmission goes out, get a new one 02/21 then 7/21 service transmission. Take my car to the shop the TCM needs to be replace. My car would start and move than all of sudden i can't move Auto Stick unavailable shift to N then D then my car is stuck. I can't move only can drift. This is crazy I see that the Dodge Dar... Read more
Incident date: Jul 28, 2021
I have a 2013 Dodge Dart that's been having issues since i got the car. First my transmission goes out, get a new one 02/21 then 7/21 service transmission. Take my car to the shop the TCM needs to be replace. My car would start and move than all of sudden i can't move Auto Stick unavailable shift to N then D then my car is stuck. I can't move only can drift. This is crazy I see that the Dodge Dar... Read more
Incident date: Jun 1, 2021
The contact owns a 2013 Dodge Journey. The contact stated initially noticed that power steering fluid was leaking onto his driveway. The contact also stated that while driving at slower speeds, extra effort was needed to steer the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V273000 (Steering) however, the Vin was n... Read more
Incident date: Jun 1, 2021
The contact owns a 2013 Dodge Journey. The contact stated initially noticed that power steering fluid was leaking onto his driveway. The contact also stated that while driving at slower speeds, extra effort was needed to steer the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V273000 (Steering) however, the Vin was n... Read more
Incident date: Jun 1, 2021
The contact owns a 2013 Dodge Journey. The contact stated initially noticed that power steering fluid was leaking onto his driveway. The contact also stated that while driving at slower speeds, extra effort was needed to steer the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V273000 (Steering) however, the Vin was n... Read more
Incident date: Jun 1, 2019
Hot air from drivers side and cold air from passenger side. I live in maine. I had a couple rough winters because we couldn't find out what it was. I found out what it is but I can't find a garage to put it in. This is a server visibly concern. The trunk and inside the car leaks above the windshield causing the car to smell musty and cause mold. Above the windowsheid where it leaks is causing Mo... Read more
Incident date: Jul 27, 2021
Passenger side headrest exploded open will driving on parking lot, no collision took place it just broke open When plastic part failed internally. It had enough force to injury a persons head or neck.
Incident date: Jul 18, 2021
My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.