Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Jun 23, 2021
Incident date: Jun 23, 2021
Our van makes a loud buzzing sound each time we open our doors or unlock them.
Incident date: Jun 20, 2021
My Car started smoking from under the hood and coming through the vents . It over heated . So then I opened up the hood and smoke with you coming out a bit crazy then something food from the engine like to hit me in the face but I do. It broke my dipstick oil stick the piece off. Now my car is running hot smoking and making a loud crazy noise sounds like it's going to blow up or something I don't ... Read more
Incident date: Jun 20, 2021
My Car started smoking from under the hood and coming through the vents . It over heated . So then I opened up the hood and smoke with you coming out a bit crazy then something food from the engine like to hit me in the face but I do. It broke my dipstick oil stick the piece off. Now my car is running hot smoking and making a loud crazy noise sounds like it's going to blow up or something I don't ... Read more
Incident date: Jun 20, 2021
My Car started smoking from under the hood and coming through the vents . It over heated . So then I opened up the hood and smoke with you coming out a bit crazy then something food from the engine like to hit me in the face but I do. It broke my dipstick oil stick the piece off. Now my car is running hot smoking and making a loud crazy noise sounds like it's going to blow up or something I don't ... Read more
DODGE
GRAND CARAVAN
(2018) — POWER TRAIN
Jun 22, 2021
Incident date: Jun 1, 2021
We have a 2018 dodge caravan with 69,000 miles on it - the check engine light showed a misfire on cylinder 5, after taking it to multiple mechanics they all have told us its an issue with the head gasket or possibly needs a new engine. This should not be happening with such a new vehicle with so few miles on it. after doing some research I have learned this is a common problem with this year, make... Read more
DODGE
GRAND CARAVAN
(2018) — ENGINE
Jun 22, 2021
Incident date: Jun 1, 2021
We have a 2018 dodge caravan with 69,000 miles on it - the check engine light showed a misfire on cylinder 5, after taking it to multiple mechanics they all have told us its an issue with the head gasket or possibly needs a new engine. This should not be happening with such a new vehicle with so few miles on it. after doing some research I have learned this is a common problem with this year, make... Read more
Incident date: Mar 14, 2019
THE PASSENGER HEADREST DEPLOYED WHILE VEHICLE WAS IN DRIVEWAY. TRIED TO RESET HEADREST AND WHERE THE PIN IS MOUNTED IS BROKE. PIN IS STILL IN LATCH ASSEMBLY AND CANNOT BE RESET. AFTER GOOGLING IT WAS SUGGESTED I SEND A REPORT TO YOU. WE HAVE NEVER RECEIVED A RECALL NOTICE.
Incident date: Jun 18, 2021
They Did Not INCLUDE THE 2000 Dodge Ram 2500 Yet I have had the same experience several times.When travelling at highway speeds and hitting a bump or pot-hole in the road, the front end begins to shake violently and does not stop until the driver jams on the brakes and brings the truck back down to below highway speeds. Some people contribute this phenomenon to the worst possible downside of havi... Read more
Incident date: Jun 18, 2021
They Did Not INCLUDE THE 2000 Dodge Ram 2500 Yet I have had the same experience several times.When travelling at highway speeds and hitting a bump or pot-hole in the road, the front end begins to shake violently and does not stop until the driver jams on the brakes and brings the truck back down to below highway speeds. Some people contribute this phenomenon to the worst possible downside of havi... Read more
Incident date: Jun 18, 2021
They Did Not INCLUDE THE 2000 Dodge Ram 2500 Yet I have had the same experience several times.When travelling at highway speeds and hitting a bump or pot-hole in the road, the front end begins to shake violently and does not stop until the driver jams on the brakes and brings the truck back down to below highway speeds. Some people contribute this phenomenon to the worst possible downside of havi... Read more
Incident date: May 12, 2021
A safety recall was made back on 9/7/2017 to Jack Wolf in Belvidere, Illinois in reference to the safety recall steering wheel wiring- The inspection stated they installed a wheel wiring and protection sleeve. The light has started to come back on and sound off and stays on. This should have been taken care of properly back on September 7, 2017 - I should not be having this problem again
Incident date: May 12, 2021
A safety recall was made back on 9/7/2017 to Jack Wolf in Belvidere, Illinois in reference to the safety recall steering wheel wiring- The inspection stated they installed a wheel wiring and protection sleeve. The light has started to come back on and sound off and stays on. This should have been taken care of properly back on September 7, 2017 - I should not be having this problem again
Incident date: Jun 21, 2021
The contact owns a 2007 Dodge Nitro. The contact received notification of NHTSA campaign number: 20V396000 (Air bags, Steering) The contact stated the air bag warning light was illuminated. The vehicle was taken to the dealer where it was confirmed that the part was not available. The contact then took the vehicle back to the dealer weeks later where they partially serviced the recall but did not... Read more
Incident date: Jun 21, 2021
The contact owns a 2007 Dodge Nitro. The contact received notification of NHTSA campaign number: 20V396000 (Air bags, Steering) The contact stated the air bag warning light was illuminated. The vehicle was taken to the dealer where it was confirmed that the part was not available. The contact then took the vehicle back to the dealer weeks later where they partially serviced the recall but did not... Read more
Incident date: Jan 1, 2021
The rear center tail light, or track light, was poorly designed and it allows water to get trapped inside and sit, resulting in the lights burning out. This single light assembly consists of a brake light that is the width of the rear hatch, a backup camera, and reverse lights. The only way to fix this problem is to replace the entire light assembly which costs over $1,000. This is a very widespre... Read more
Incident date: Jan 1, 2021
The rear center tail light, or track light, was poorly designed and it allows water to get trapped inside and sit, resulting in the lights burning out. This single light assembly consists of a brake light that is the width of the rear hatch, a backup camera, and reverse lights. The only way to fix this problem is to replace the entire light assembly which costs over $1,000. This is a very widespre... Read more
Incident date: Jun 1, 2020
The ignition shuts off when you hit a slight bump or touch the key. This is even when driving! The truck shuts off and losses complete power, brakes, steering and lights! This is a huge problem after Googling this is happening on 2009- 2019 ram truck models. We have had near misses while pulling a horse trailer and 5th wheel! This should be a recall it's very dangerous! Checking dodge Chrysler is ... Read more
Incident date: Jun 1, 2020
The ignition shuts off when you hit a slight bump or touch the key. This is even when driving! The truck shuts off and losses complete power, brakes, steering and lights! This is a huge problem after Googling this is happening on 2009- 2019 ram truck models. We have had near misses while pulling a horse trailer and 5th wheel! This should be a recall it's very dangerous! Checking dodge Chrysler is ... Read more
DODGE
GRAND CARAVAN
(2016) — LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Jun 21, 2021
Incident date: Feb 15, 2021
The contact owns a 2016 Dodge Grand Caravan. The contact stated upon exiting the vehicle, the driver-side rear sliding door would not unlock and open. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the door actuator needing to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the f... Read more
DODGE
GRAND CARAVAN
(2016) — LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Jun 21, 2021
Incident date: Feb 15, 2021
The contact owns a 2016 Dodge Grand Caravan. The contact stated upon exiting the vehicle, the driver-side rear sliding door would not unlock and open. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the door actuator needing to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the f... Read more
DODGE
GRAND CARAVAN
(2016) — POWER TRAIN
Jun 21, 2021
Incident date: Jun 17, 2021
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving at various speeds, a loud noise would come from the engine compartment. The contact also stated that the vehicle would lose power when the accelerator pedal was depressed. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the hydraulic pump n... Read more
Incident date: Apr 1, 2020
The contact owns a 2012 DODGE CHARGER. The contact stated that a fluid leak would circulate through the engine block. Due to this failure, the contact stated that the vehicle would stall out without warning. The contact had taken the vehicle to several independent mechanics and each time the failure persisted. The contact then took the vehicle to a dealer where he was informed that there were 2 re... Read more
Incident date: Apr 1, 2020
The contact owns a 2012 DODGE CHARGER. The contact stated that a fluid leak would circulate through the engine block. Due to this failure, the contact stated that the vehicle would stall out without warning. The contact had taken the vehicle to several independent mechanics and each time the failure persisted. The contact then took the vehicle to a dealer where he was informed that there were 2 re... Read more
Incident date: Jun 10, 2021
Passenger headrest deployed randomly and unexpectedly without warning during normal forward vehicle operation striking the passenger in the head. Vehicle was not in traffic or in contact with any other vehicle or object. Vehicle has no accident history or air bag deployment history. No warning lights and no warning prior to deployment. Owner is on summer holiday in Colorado. Owner contacted local... Read more
1 injured
Incident date: Jun 16, 2021
After getting oil changed/air filter replaced and 4 new tires, vehicle has stalled out every day since while running (less than week) it is now stalling out while driving!! Happened while I was driving on the highway. EXTREMELY dangerous. Car usually will restart. But 95% of the time it continuously sounds like it’s trying to turn over until I push the ignition button to turn off. I am currentl... Read more
Incident date: Jun 16, 2021
After getting oil changed/air filter replaced and 4 new tires, vehicle has stalled out every day since while running (less than week) it is now stalling out while driving!! Happened while I was driving on the highway. EXTREMELY dangerous. Car usually will restart. But 95% of the time it continuously sounds like it’s trying to turn over until I push the ignition button to turn off. I am currentl... Read more
Incident date: Jun 16, 2021
After getting oil changed/air filter replaced and 4 new tires, vehicle has stalled out every day since while running (less than week) it is now stalling out while driving!! Happened while I was driving on the highway. EXTREMELY dangerous. Car usually will restart. But 95% of the time it continuously sounds like it’s trying to turn over until I push the ignition button to turn off. I am currentl... Read more
Incident date: May 14, 2021
Vehicle loses power while driving. Sometimes it will not start being stranded with kids as this vehicle was produced as a family car. Had battery, alternator, starter replaced. Have read numerous reports from google about vehicle not starting due to safety security features, problems with the fuse box, needing a yellow wire grounded that is located under the hood, and so on. If this is a know i... Read more
Incident date: May 14, 2021
Vehicle loses power while driving. Sometimes it will not start being stranded with kids as this vehicle was produced as a family car. Had battery, alternator, starter replaced. Have read numerous reports from google about vehicle not starting due to safety security features, problems with the fuse box, needing a yellow wire grounded that is located under the hood, and so on. If this is a know i... Read more
Incident date: May 14, 2021
Vehicle loses power while driving. Sometimes it will not start being stranded with kids as this vehicle was produced as a family car. Had battery, alternator, starter replaced. Have read numerous reports from google about vehicle not starting due to safety security features, problems with the fuse box, needing a yellow wire grounded that is located under the hood, and so on. If this is a know i... Read more
DODGE
GRAND CARAVAN
(2006) — EXTERIOR LIGHTING
Jun 19, 2021
Incident date: Jun 19, 2021
The headlights and taillights come on randomly throughout the day and night while the car is parked and off. The warning dings for accidentally leaving your lights on happens every time you open the doors even though the lights are off. This has been going on since we got the vehicle.
Incident date: Jun 19, 2021
Engine shut off while driving on the street. My safety was at risk as cars behind me almost rear end me and just avoid me as i did not break myself . so i did not have break lights on because engine just shut off not yet made an appointment to have it check not yet , need it to be check by dealer no light no warnings at all
Incident date: Jun 19, 2021
Engine shut off while driving on the street. My safety was at risk as cars behind me almost rear end me and just avoid me as i did not break myself . so i did not have break lights on because engine just shut off not yet made an appointment to have it check not yet , need it to be check by dealer no light no warnings at all
DODGE
CHALLENGER
(2015) — ENGINE
Jun 18, 2021
Incident date: Nov 16, 2020
At less than 70k miles, with full periodic servicing done by Dodge dealer (Moss Bros, San Bernardino, CA) all 12 engine rocker arm mounts failed and had to be replaced at a cost of $1,600. This is a common problem in a 3.6L Pentastar V-6 engine, per internet owner reports on Dodge internet groups. Not caused by normal wear and tear, shouldn't be happening at 60-70k miles.
Incident date: Jun 18, 2021
Delamination of the cars uconnect screen makes viewing the cars reverse camera nearly impossible causing a safety issue while reversing i cant see if there is a kid or incoming traffic that i may be backing into this is a Comon issue that the dealer won’t replace once the car is out of warranty the vehicle hasn’t been inspected but the dealer has said that this is a Comon issue
Incident date: Jun 18, 2021
Delamination of the cars uconnect screen makes viewing the cars reverse camera nearly impossible causing a safety issue while reversing i cant see if there is a kid or incoming traffic that i may be backing into this is a Comon issue that the dealer won’t replace once the car is out of warranty the vehicle hasn’t been inspected but the dealer has said that this is a Comon issue
Incident date: Jun 18, 2021
Delamination of the cars uconnect screen makes viewing the cars reverse camera nearly impossible causing a safety issue while reversing i cant see if there is a kid or incoming traffic that i may be backing into this is a Comon issue that the dealer won’t replace once the car is out of warranty the vehicle hasn’t been inspected but the dealer has said that this is a Comon issue
Incident date: Jun 14, 2021
The shift lock mechanism failed to function allowing my vehicle to randomly shift from park to drive causing the vehicle to roll forward into another vehicle
Incident date: Jun 14, 2021
The shift lock mechanism failed to function allowing my vehicle to randomly shift from park to drive causing the vehicle to roll forward into another vehicle
Incident date: Jun 14, 2021
The shift lock mechanism failed to function allowing my vehicle to randomly shift from park to drive causing the vehicle to roll forward into another vehicle
Incident date: Jan 14, 2021
My vehicle had shut down on me numerous times while I was driving with my kids in the car and it hasn’t been running for months now I’m without a vehicle cause I had took it to the dealership to fix the problem and the problem was never fixed
Incident date: Jan 14, 2021
My vehicle had shut down on me numerous times while I was driving with my kids in the car and it hasn’t been running for months now I’m without a vehicle cause I had took it to the dealership to fix the problem and the problem was never fixed
Incident date: Jan 14, 2021
My vehicle had shut down on me numerous times while I was driving with my kids in the car and it hasn’t been running for months now I’m without a vehicle cause I had took it to the dealership to fix the problem and the problem was never fixed
Incident date: Jun 12, 2021
I came out to my vehicle to find that the head rest had separated, in which the night before it was perfectly intact.
Incident date: Jun 16, 2021
The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power without warning. The front driver and passenger side windows also failed to roll up and down unless the contact disconnected the window fuse then reconnect it in order to operate the windows. The vehicle was taken to the dealer and had two recalls repaired NHTSA Campa... Read more
DODGE
GRAND CARAVAN
(2017) — UNKNOWN OR OTHER
Jun 17, 2021
Incident date: Jun 10, 2021
I have a 2017 vehicle with approximately 75,000 miles. The cylinder head on cylinder 2 is faulty and needs to be replaced. This is approximately a $3000 fix that is being repaired right now. My mechanic told me that this part and/or previous generations of this vehicle have been recalled due to faulty parts. They also encouraged me to file this complaint.
Incident date: Jun 17, 2021
The contact owns a 2014 Dodge Avenger. The contact stated while driving at 40-50 MPH, the vehicle hesitated as it stalled. The contact stated that several warning lights illuminated such as the brake, air bags, and charging system warning lights. The contact was able to pull to the side of the road, where she jumped started the battery with some assistance, and the vehicle restarted. The contact d... Read more
Fire
Incident date: Apr 1, 2021
The contact owns a 2010 Dodge Ram. The contact stated that while driving at various speeds the key fob released from the ignition without warning. The vehicle was taken to the local dealer who diagnosed the key fob released from the ignition while driving and reversing as the ignition module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The fai... Read more
Incident date: Jun 17, 2021
If I am driving and a lifter gives out and the vehicle shuts down then ANYTHING can happen at any speed. SO wtf are ya'll talking about this is not a safety concern? So if u want to get into how many people are in harms way if this fails we are talking about Thousands to Millions. AS THESE CARS GET OLDER WE WILL ONLY SEE THIS HAPPEN MORE OFTEN. Build a terrible product u need to get called out fo... Read more
Incident date: Jun 17, 2021
If I am driving and a lifter gives out and the vehicle shuts down then ANYTHING can happen at any speed. SO wtf are ya'll talking about this is not a safety concern? So if u want to get into how many people are in harms way if this fails we are talking about Thousands to Millions. AS THESE CARS GET OLDER WE WILL ONLY SEE THIS HAPPEN MORE OFTEN. Build a terrible product u need to get called out fo... Read more