Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jun 25, 2019
The contact owns a 2019 Dodge Charger. The contact stated the automatic braking system had been engaging inadvertently while driving with the brake warning light illuminated. The vehicle was taken to the dealer several times for diagnosis; however, the dealer was unable to duplicate the failure. The contact also stated that the electrical system had been malfunctioning, causing the instrument pane... Read more
Incident date: Jun 25, 2019
The contact owns a 2019 Dodge Charger. The contact stated the automatic braking system had been engaging inadvertently while driving with the brake warning light illuminated. The vehicle was taken to the dealer several times for diagnosis; however, the dealer was unable to duplicate the failure. The contact also stated that the electrical system had been malfunctioning, causing the instrument pane... Read more
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Jun 29, 2021
Incident date: Jun 29, 2021
The driver's side door is stuck in the locked position. You cannot unlock it manually, you cannot open the door manually. The key fob will not open it. The button on the top of the van will not open it. If this happens to all the doors, we could be stuck inside. We live in South Carolina where the daily summer temperatures are over 90. If all of the doors get stuck, who knows if the windows ... Read more
Incident date: Feb 1, 2021
The contact owns a 2007 Dodge Ram 1500. The contact stated that while attempting to refuel the vehicle, the nozzle continuously stopped while refueling. The contact had taken the vehicle to a dealer and was informed that there were no recalls on the vehicle. An independent mechanic and was contacted, and the contact was informed that the failure might be linked to a defective EVAP system. The vehi... Read more
Incident date: Jun 3, 2021
I have a 2012 Dodge Journey when it rains and I have to go through water on the roads my car will loose it's brakes, which is causing me to almost hit the person in front of me. I see that my car doesn't have a recall on it for this problem but it's to the point that I'm afraid to drive it in the rain. This is my only vehicle to drive back and forth to work. Please let me know what I should do. Th... Read more
Incident date: Jun 25, 2021
Rear center track light gaskets/seals leak causing lighting failure. This is commonly known, particularly among late model Dodge Durango community. So many can't be wrong.
Incident date: Jun 16, 2021
The contact owned a 2008 Dodge Avenger. The contact stated that while her grandson was driving at an unknown speed, he lost control of the vehicle. The contact was informed by the police officer, that the vehicle flipped 4 times and the driver was not wearing his seat belt, which caused the driver to be ejected from his seat and was found half inside the cab and half outside the driver's side wind... Read more
Crash
1 injured
1 deaths
Incident date: Jun 28, 2021
The contact owns a 2013 Dodge Durango. The contact stated while driving 54 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed however, the mechanic stated that nothing needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V813000 (Electrical Sys... Read more
Incident date: Jun 8, 2020
After filling fuel to proper level the vehicle shakes and as car continues to drive at normal speeds car shuts down and loses steering and power. This may be related to the fuel tank issue these have with the built in valves. The fuel pump works just fine so i know its not that. again symptoms only happen when filling the gas tank to full which is the proper level. I don't understand why this car ... Read more
Incident date: Jun 27, 2021
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more
Incident date: Jun 1, 2019
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distri... Read more
Incident date: Jun 25, 2021
I was sitting in passenger seat talk to my family. Vehicle was in parking and the head rest popped open. Causing my head to jerk forward. No one touched head rest it just popped open.
Incident date: Jun 27, 2021
Passenger headrest deployed without notice or warning signs as I was parked in a parking lot today 6/27/2021. My son got into the backseat and reached forward to get phone charger and the passenger seat headrest deployed.
Incident date: Sep 1, 2014
The seats move around as if they are not bolted down properly. Any speed if you hit a small bump or so much as move other then straight it’s extremely noticeable. I don’t think it is safe and my kids are in this car daily and I was hoping a recall would have already been called on this because I know I’m mot the only one with this issue with both front seats moving around as if it’s a carn... Read more
Incident date: Sep 1, 2014
The seats move around as if they are not bolted down properly. Any speed if you hit a small bump or so much as move other then straight it’s extremely noticeable. I don’t think it is safe and my kids are in this car daily and I was hoping a recall would have already been called on this because I know I’m mot the only one with this issue with both front seats moving around as if it’s a carn... Read more
Incident date: Sep 1, 2014
The seats move around as if they are not bolted down properly. Any speed if you hit a small bump or so much as move other then straight it’s extremely noticeable. I don’t think it is safe and my kids are in this car daily and I was hoping a recall would have already been called on this because I know I’m mot the only one with this issue with both front seats moving around as if it’s a carn... Read more
Incident date: Jun 12, 2021
We had problems with the driver seat belt we had dealership look at it and there were no recalls. We had it replaced . NOW the passenger seatbelt will not retract - there should be recalls for my vehicle as I have seen where other Dodge Durango’s had recalls for the same issue. I cannot transport anyone in my passenger seat until it is fixed. Highly disappointed - we have a Dodge Dur... Read more
DODGE
GRAND CARAVAN
(2011) — FUEL/PROPULSION SYSTEM
Jun 26, 2021
Incident date: Jun 25, 2021
purchased van no problem mechanic gave great review following week wouldnt start mechanic said tipm is bad we had tipm rep[laced already 3 times and now its bad again this time i was with my family when van completly shut off on highway doing 70 miles a hour we have to carry a jumper battery pack with us to start van i called crysler and they informed me there is no problems with my vans tipm well... Read more
DODGE
GRAND CARAVAN
(2011) — ENGINE
Jun 26, 2021
Incident date: Jun 25, 2021
purchased van no problem mechanic gave great review following week wouldnt start mechanic said tipm is bad we had tipm rep[laced already 3 times and now its bad again this time i was with my family when van completly shut off on highway doing 70 miles a hour we have to carry a jumper battery pack with us to start van i called crysler and they informed me there is no problems with my vans tipm well... Read more
DODGE
GRAND CARAVAN
(2011) — ELECTRICAL SYSTEM
Jun 26, 2021
Incident date: Jun 25, 2021
purchased van no problem mechanic gave great review following week wouldnt start mechanic said tipm is bad we had tipm rep[laced already 3 times and now its bad again this time i was with my family when van completly shut off on highway doing 70 miles a hour we have to carry a jumper battery pack with us to start van i called crysler and they informed me there is no problems with my vans tipm well... Read more
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Jun 26, 2021
Incident date: Jul 1, 2020
Every time a door is unlocked and sometime locked a loud buzzing happens. It concerns me that the doors will malfunction and not act as they are supposed to which is a big concern with children in the vehicle.
Incident date: Jun 1, 2021
DRIVER SEAT HEADREST DEPLOYED. THANK GOD I WAS NOT IN CAR WHEN IT HAPPENED. I NOTICED MY HEAD WAS UNCOMFORTABLE DRIVING WHEN I LOOKED I SEE IT WIDE OPEN!! I WAS NOT IN A CAR ACCIDENT OR ANYTHING AT ALL. I JUST GOT THIS VEHICLE JULY 2020! THIS IS OBVIOUSLY A DEFECT AND A DANGEROUS SAFETY HAZARD!! THANK GOD MY KIDS AND I WERE NOT IN VEHICLE. I NEED THE DEALERSHIP TO FIX THEIR DEFECTIVE VEHICLE IMMED... Read more
Incident date: Jun 1, 2021
DRIVER SEAT HEADREST DEPLOYED. THANK GOD I WAS NOT IN CAR WHEN IT HAPPENED. I NOTICED MY HEAD WAS UNCOMFORTABLE DRIVING WHEN I LOOKED I SEE IT WIDE OPEN!! I WAS NOT IN A CAR ACCIDENT OR ANYTHING AT ALL. I JUST GOT THIS VEHICLE JULY 2020! THIS IS OBVIOUSLY A DEFECT AND A DANGEROUS SAFETY HAZARD!! THANK GOD MY KIDS AND I WERE NOT IN VEHICLE. I NEED THE DEALERSHIP TO FIX THEIR DEFECTIVE VEHICLE IMMED... Read more
DODGE
CHALLENGER
(2014) — STEERING
Jun 25, 2021
Incident date: Dec 1, 2020
The contact owns a 2014 Dodge Challenger. The contact stated that there was an abnormal sound coming from the steering wheel. The steering wheel felt loosened at one moment and then grabbed the next. The warning light that referred to the vehicle's ability to steer with the road conditions may be compromised. The contact had taken the vehicle to the dealer however, the vehicle was not diagnosed. T... Read more
Incident date: May 26, 2021
The problem has been identified by independent service center. Issues with drive shaft which is wobbling and making sound when driving on 60MPH and while stopping the vehicle. The independent service center reported that it’s not safe to drive the car.
DODGE
CHALLENGER
(2011) — VISIBILITY
Jun 25, 2021
Incident date: Jul 7, 2020
The contact owns a 2011 Dodge Challenger. The contact stated that at the time of purchase he noticed that the driver’s side front window failed to close securely in the window seal. The contact attempted to manually place the window into the seal but was unable to fix the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate fail... Read more
Incident date: Jun 24, 2021
Failure in The transmission control module (tcm) causing the car to shift to neutral when driving and also not letting the car shift to any other gear past 2nd my safety and others are at risk because I can be rear ended due to it randomly going into neutral it has been confirmed by many mechanics and there are warning lights such as the check engine light confirming it
Incident date: Jun 23, 2021
ENGINE STARTED SMOKING WHILE MY DAUGHTER WAS SITTING IN PARKING LOT AREA FOR ABOUT 30 MIN. ENGINE WAS OFF. SHE GOT OUT OF VEHICLE GRABBING HER DOG FROM THE BACK. SHE RAN INSIDE THE BUILDING TO GET ME (MOTHER) LESS THAN 2 MIN THE SMOKE GRADUALLY GOT HEAVIER AND DARKER THEN FIRE WAS DRIPPING OUT FROM UNDER ENGINE. I TRIED TO POP THE HOOD THINKING IT COULD GET AIR TO MAYBE HELP THE FIRE BUT IT WOULDN... Read more
Fire
Incident date: Jun 23, 2021
ENGINE STARTED SMOKING WHILE MY DAUGHTER WAS SITTING IN PARKING LOT AREA FOR ABOUT 30 MIN. ENGINE WAS OFF. SHE GOT OUT OF VEHICLE GRABBING HER DOG FROM THE BACK. SHE RAN INSIDE THE BUILDING TO GET ME (MOTHER) LESS THAN 2 MIN THE SMOKE GRADUALLY GOT HEAVIER AND DARKER THEN FIRE WAS DRIPPING OUT FROM UNDER ENGINE. I TRIED TO POP THE HOOD THINKING IT COULD GET AIR TO MAYBE HELP THE FIRE BUT IT WOULDN... Read more
Fire
Incident date: Dec 30, 2020
The contact owns a 2015 Dodge Dart. The contact stated while driving at 70 MPH, the radio engaged on its own and the vehicle lost power steering. Several warning lights such as the brake system light, the battery light, the airbag light, and the engine light were illuminated. The steering wheel became difficult to maneuver but the contact was still able to drive the vehicle. The vehicle was taken ... Read more
Incident date: Dec 30, 2020
The contact owns a 2015 Dodge Dart. The contact stated while driving at 70 MPH, the radio engaged on its own and the vehicle lost power steering. Several warning lights such as the brake system light, the battery light, the airbag light, and the engine light were illuminated. The steering wheel became difficult to maneuver but the contact was still able to drive the vehicle. The vehicle was taken ... Read more
Incident date: Dec 30, 2020
The contact owns a 2015 Dodge Dart. The contact stated while driving at 70 MPH, the radio engaged on its own and the vehicle lost power steering. Several warning lights such as the brake system light, the battery light, the airbag light, and the engine light were illuminated. The steering wheel became difficult to maneuver but the contact was still able to drive the vehicle. The vehicle was taken ... Read more
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Jun 24, 2021
Incident date: Jun 24, 2021
Passenger sliding door lock actuators fail. This failure prevents the ability to lock or unlock the door via the FOB, press buttons or from the drivers console. This also prohibits opening the afflicted door from outside of the vehicle. Children are often unable to manually unlock the door and exit.
Incident date: Feb 1, 2021
The contact owns a 2018 Dodge Charger. The contact stated that while entering their vehicle, they noticed that both the front driver and passenger interior door panel were becoming unglued, showing electrical wiring inside the door panels. The contact reached out to the local dealer about the failure but was told the failure would not be covered under the warranty. The vehicle was not diagnosed or... Read more
DODGE
GRAND CARAVAN
(2011) — ENGINE
Jun 24, 2021
Incident date: Jun 21, 2021
The contact owned a 2011 Dodge Grand Caravan. The contact stated while driving at 65 mph, the vehicle stalled. The contact was able to pull off to the side of the road where she saw smoke emerging from the front of the vehicle. Upon exiting the vehicle, the contact opened the hood to see the fire behind the engine. The fire department was contacted and was able to extinguish the fire. A police re... Read more
Fire
Incident date: Jun 22, 2021
I just purchased my 16 year old daughter a 2011 Dodge Caliber with approximately 75,000 miles on it. Great shape. She has drove it here and there for 3 months. 2 nights ago while driving she started hearing a noise so we took it to the shop to be told the entire cradle/frame is rusted and not safe to drive. This car has close to the same amount of miles my 2018 car has and clearly has been well ta... Read more
Incident date: Jun 22, 2021
I just purchased my 16 year old daughter a 2011 Dodge Caliber with approximately 75,000 miles on it. Great shape. She has drove it here and there for 3 months. 2 nights ago while driving she started hearing a noise so we took it to the shop to be told the entire cradle/frame is rusted and not safe to drive. This car has close to the same amount of miles my 2018 car has and clearly has been well ta... Read more
Incident date: Jun 9, 2021
06/08/2021. My daughter stopped to gas up at Costco when a notice came up on the dash "Engage Parking Brake to prevent Rollback". She immediately called me to make me aware of it. Once home she again get this message. 06/09/2021. My daughter drove to school with no issues. However, leaving school she was going slowly over a speed bump when the car automatically shifted into PARK. She lost acceler... Read more
Incident date: Jun 9, 2021
06/08/2021. My daughter stopped to gas up at Costco when a notice came up on the dash "Engage Parking Brake to prevent Rollback". She immediately called me to make me aware of it. Once home she again get this message. 06/09/2021. My daughter drove to school with no issues. However, leaving school she was going slowly over a speed bump when the car automatically shifted into PARK. She lost acceler... Read more
Incident date: Jun 9, 2021
06/08/2021. My daughter stopped to gas up at Costco when a notice came up on the dash "Engage Parking Brake to prevent Rollback". She immediately called me to make me aware of it. Once home she again get this message. 06/09/2021. My daughter drove to school with no issues. However, leaving school she was going slowly over a speed bump when the car automatically shifted into PARK. She lost acceler... Read more
Incident date: Jan 27, 2021
I am going through rear tires every couple months. We have taken by car to get looked at and they said everything looks good. However I can put new tires on and then 2 or 3 months later they are bald with the wiring coming out of them.
Incident date: Jun 23, 2021
My battery or the connection is bad but when I have it tested, they day its perfect. My car dies all the time and even if we charge it all night, my check engine light for poor battery connection stays on.
Incident date: Jun 15, 2020
The contact owns a 2007 Dodge Durango. The contact stated that while driving at approximately 55 mph, the vehicle stalled without warning. The vehicle was able to restart. The vehicle was taken to an independent mechanic where the failure was undetermined. The contact contacted the dealer where they informed the contact to bring the vehicle in for a diagnosis. The vehicle was not repaired and the... Read more
Incident date: Jun 22, 2021
The horn started blowing randomly, Pulled the negative battery connector as recommended to reset TIPM. The horn continued to go off pulled the fuses as recommended. Was told if it kills the battery the TIMP needs to be replaced. That is a common issue for this year model vehicle. Called about a recall the recall is for vehicles manufacturer from 07/17/2011 to 12/2011. My truck was manufactured thr... Read more
Incident date: Jan 11, 2021
The contact owns a 2010 Dodge Ram 1500. The contact stated while exiting out of the vehicle they mistakenly noticed that they were able to take the key out of the ignition while the engine was still running. The contact stated the failure occurred several times but the last time the vehicle battery warning light illuminated. The contact was not able to start the vehicle. The contact had the vehicl... Read more
Fire
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Jun 24, 2021
Incident date: Jun 21, 2021
The sliding door is sealed shut..It will not open by the fob or manually effectively trapping passengers including my disabled son in the vehicle. UNSAFE AND SHOULD BE RECALLED
DODGE
GRAND CARAVAN
(2008) — ELECTRICAL SYSTEM
Jun 24, 2021
Incident date: Jun 12, 2021
You will be driving this vehicle and all of the sudden the wipers will start going off, all the dash lights go on and off , all of the gages will move and it will start dinging at you that something is wrong. sometimes it happens once and stops and other times it will happen for 5-10 minutes without stopping and then all of the sudden it just stops. We have had it looked at so many times and hav... Read more
Incident date: Jun 21, 2021
While driving my 2016 Journey in Raleigh, N.C. the vehicle was working fine until I came to a stop sign and it stalled. I was able to start it up and luckily no vehicle was behind me the first time it occurred. In Raleigh it did this again at a red light but because the vehicle behind me was still at a stop and I was aware from the time before I quickly restarted and drove with little fanfare. ... Read more
Incident date: Jun 21, 2021
While driving my 2016 Journey in Raleigh, N.C. the vehicle was working fine until I came to a stop sign and it stalled. I was able to start it up and luckily no vehicle was behind me the first time it occurred. In Raleigh it did this again at a red light but because the vehicle behind me was still at a stop and I was aware from the time before I quickly restarted and drove with little fanfare. ... Read more
Incident date: May 11, 2021
The contact owns a 2011 Dodge Ram. The contact stated that the vehicle fuel tank separated from the vehicle when the contact drove at 20mph and attempted to make a left turn. The contact inspected the vehicle and found the fuel tank front strap separated from the frame due to corrosion. The vehicle was towed to the contact's home. The manufacturer advised that the vehicle was not included in NHTSA... Read more