Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
CHALLENGER
(2010) - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Aug 26, 2021
Incident date: Aug 26, 2021
The contact owns a 2010 Dodge Challenger. The contact stated while driving at an undisclosed speed, the tire sensor, battery, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic and diagnosed as a powertrain control module failure, which caused the battery and alternator to fail. The mechanic informed the contact that the powertrain control module nee... Read more
Incident date: Jun 9, 2021
The headrest on both driver and passenger seats that are supposed to deploy in case of an emergency have deployed due to a broken pin holder that is made of plastic. The latches are still locked yet the pin that the latches hold on to has broke free from the holder rendering the safety feature useless and costing $575 to replace per seat.
Incident date: Jan 7, 2016
1/7/16 Unknown vehicle vibration reported to Dodge dealership soon after purchase, and several times thereafter. Multiple test drives/inspections performed at three separate Dodge dealerships. 7668 Miles On Vehicle 5/2/17 Multi-point inspection sheet completed. Dashcam video shows technician did not complete inspection as indicated. Started direct line of communication with FCA to find new dealers... Read more
Incident date: Aug 24, 2021
The contact owns a 2018 Dodge Charger. The contact stated while attempting to roll down the front passenger’s side window, she noticed that the door panel had separated from the door frame. The dealer and Bayird Dodge Chrysler Jeep Ram of Paragould (6340 US 49, Paragould, AR 72450) were made aware of the failure on two separate occasions. The vehicle was not diagnosed nor repaired. The manufactu... Read more
Incident date: Aug 25, 2021
Active Head Restraints on passenger side deployed without collision. An internal plastic part is broken.
Incident date: Jul 29, 2021
THE TRUCK STALLED OUT ON THE HIGHWAY DOING 60 MILES PER HOUR ALMOST GOT IN SERIOUS ACCIDENT. NO STEERING OR BRAKES. (COULD BE DEADLY). THIS ALSO HAPPENED AGAIN MAKING A RIGHT TURN THRU AN INTERSECTION. WAS TOLD IT IS SOMETHING TO DO WITH FUSE BOX TIPM TOTAL INTEGRATED POWER MODULE
Incident date: Jul 29, 2021
THE TRUCK STALLED OUT ON THE HIGHWAY DOING 60 MILES PER HOUR ALMOST GOT IN SERIOUS ACCIDENT. NO STEERING OR BRAKES. (COULD BE DEADLY). THIS ALSO HAPPENED AGAIN MAKING A RIGHT TURN THRU AN INTERSECTION. WAS TOLD IT IS SOMETHING TO DO WITH FUSE BOX TIPM TOTAL INTEGRATED POWER MODULE
Incident date: Jul 29, 2021
THE TRUCK STALLED OUT ON THE HIGHWAY DOING 60 MILES PER HOUR ALMOST GOT IN SERIOUS ACCIDENT. NO STEERING OR BRAKES. (COULD BE DEADLY). THIS ALSO HAPPENED AGAIN MAKING A RIGHT TURN THRU AN INTERSECTION. WAS TOLD IT IS SOMETHING TO DO WITH FUSE BOX TIPM TOTAL INTEGRATED POWER MODULE
DODGE
GRAND CARAVAN
(2017) - ENGINE
Aug 25, 2021
Incident date: Jan 15, 2020
Engine/Transmission: Transmission was replaced by Manufacture. P/T Not shifting into gear properly. Hard shifting into gear. Slow start climbing incline in hills, speeds up drastically when the car is starting to decline, knocking noise. Dash lights, odometer, and warning lights come on and off without warning. The car has to be turned on and off to make the odometer, dash lights and warning light... Read more
DODGE
GRAND CARAVAN
(2017) - POWER TRAIN
Aug 25, 2021
Incident date: Jan 15, 2020
Engine/Transmission: Transmission was replaced by Manufacture. P/T Not shifting into gear properly. Hard shifting into gear. Slow start climbing incline in hills, speeds up drastically when the car is starting to decline, knocking noise. Dash lights, odometer, and warning lights come on and off without warning. The car has to be turned on and off to make the odometer, dash lights and warning light... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Aug 25, 2021
Incident date: Jan 15, 2020
Engine/Transmission: Transmission was replaced by Manufacture. P/T Not shifting into gear properly. Hard shifting into gear. Slow start climbing incline in hills, speeds up drastically when the car is starting to decline, knocking noise. Dash lights, odometer, and warning lights come on and off without warning. The car has to be turned on and off to make the odometer, dash lights and warning light... Read more
Incident date: Jul 9, 2021
The contact owns a 2011 Dodge Caravan. The contact stated that the vehicle failed to start up without warning. Her father inspected under the hood and discovered that the wiring within the fuse box was melting due to the fuel pump relay. The contact went to an independent mechanic where she purchased jump wire cables and fuses. Her father repaired the vehicle and the vehicle resumed normal driving... Read more
Incident date: Aug 11, 2021
The “service shifter” warning comes on and the gears begin to change on their own. This happen out of the blue and while driving the vehicle. Other dash board issues then come on and the car begins to say to service just about everything and then turns off the dash.
Incident date: May 15, 2021
I have had repeated transmission problems with my 2013 Dodge Dart. The first time it went out was at 14k miles then again at 16k. Even after fixing it, it would downshift very violently at times. At 85k it went out again with no warning in the middle of a five lane highway. It took several times of the dealer trying to repair it for them to get it to drive without it just going into neutral an... Read more
Incident date: Aug 24, 2021
Shifter slips out of gear unexpectedly at times (eg. drive to neutral) while driving and without cause. Unable to place it in park at times as well. We attempted to fix the problem, but a necessary part (gearshift cable) is discontinued and cannot be located anywhere. The truck is not safe and cannot pass a safety inspection and cannot be repaired.
DODGE
GRAND CARAVAN
(2010) - AIR BAGS
Aug 24, 2021
Incident date: Aug 23, 2021
The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact stated no warning light was illuminated. The contact was able to pull over and restart the vehicle. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V373000 (Electr... Read more
DODGE
GRAND CARAVAN
(2010) - ELECTRICAL SYSTEM
Aug 24, 2021
Incident date: Aug 23, 2021
The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact stated no warning light was illuminated. The contact was able to pull over and restart the vehicle. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V373000 (Electr... Read more
Incident date: Aug 22, 2021
Drove to the park, parked the car. Went for a walk, came back 20 minutes later, car would not start. Turn the key, no sound, all dash light come one, car will not crank, no sound at all. towed the car to my house, and charged battery for a full day. Car same issue, will not crank, no noise. I turn the key to on, press on the brake and move to neutral, and car still no start. I use the remote start... Read more
Incident date: Aug 22, 2021
Drove to the park, parked the car. Went for a walk, came back 20 minutes later, car would not start. Turn the key, no sound, all dash light come one, car will not crank, no sound at all. towed the car to my house, and charged battery for a full day. Car same issue, will not crank, no noise. I turn the key to on, press on the brake and move to neutral, and car still no start. I use the remote start... Read more
Incident date: Aug 22, 2021
Drove to the park, parked the car. Went for a walk, came back 20 minutes later, car would not start. Turn the key, no sound, all dash light come one, car will not crank, no sound at all. towed the car to my house, and charged battery for a full day. Car same issue, will not crank, no noise. I turn the key to on, press on the brake and move to neutral, and car still no start. I use the remote start... Read more
DODGE
GRAND CARAVAN
(2012) - ENGINE
Aug 24, 2021
Incident date: Aug 22, 2021
The vehicle was inspected and seemed fined when purchased. However my engine shut down on the interstate almost causing me wreck with my children. The vehicle has been diagnosed and the problem was the engine, however I only had it for two weeks and I can’t afford $700 plus dollars and even though I have a warranty on the engine, the warranty company says it’s not covered. I seen that the temp... Read more
Incident date: Aug 16, 2021
Crossmember frame rusted out front and rear could cause a mayor accident if the frame broke down it’s a safety issues concern about this situation .
Incident date: Jul 15, 2021
The contact owned a 2017 Dodge Journey. The contact stated while driving 20 mph, when she rear-ended another vehicle. The air bags did not deploy. The contact stated she hit the steering wheel due to the impact and had chest pains later that night and the following day sought medical attention at an emergency room. A police report was filed. The vehicle was not drivable. The insurance company dee... Read more
Crash
1 injured
Incident date: Aug 23, 2021
Tail lights have a pointy edge that has cause injuries twice, when walking-by to close to the vehicle, I have severely injury my arm and back (see attached pictures). This happens when truck door is opened only. Pics 1 & 2 are showing the pointy edge of the tail light, Pic 3 is the most recent injury and Pic 4 is a scar from the previous injury.
1 injured
Incident date: Aug 1, 2021
The contact owns a 2011 Dodge Durango. The contact stated that while driving at various speeds, the vehicle would independently shift into different gears without warning. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 105,979.
Incident date: Aug 23, 2021
The subframe is completely rusted on the front and rear of the car. This is a known issue with the car as dodge extended the warranty for the sub-frame by ten years. My issue manifested itself after those ten years but it is an issue that should be addressed with a recall.
Incident date: Jul 13, 2021
The contact owns a 2013 Dodge Durango. The contact stated that she was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated she was able to start the vehicle after the third attempt. The contact stated she had experienced the failure multiple times. The contact stated that while investigating the failure, she discovered that the VIN was associated wi... Read more
Incident date: Aug 22, 2021
The contact owns a 2012 Ram 1500. The contact stated while driving 25 MPH, an abnormal noise could be heard coming from the vehicle without warning. The contact pulled over and discovered that the fuel tank was hanging from underneath the vehicle. The contact was able to strap the fuel tank back to the frame and drove the vehicle home. The contact's husband went underneath the vehicle and discover... Read more
Incident date: Aug 22, 2021
The contact owns a 2012 Ram 1500. The contact stated while driving 25 MPH, an abnormal noise could be heard coming from the vehicle without warning. The contact pulled over and discovered that the fuel tank was hanging from underneath the vehicle. The contact was able to strap the fuel tank back to the frame and drove the vehicle home. The contact's husband went underneath the vehicle and discover... Read more
DODGE
GRAND CARAVAN
(2017) - SEATS
Aug 23, 2021
Incident date: Aug 14, 2021
Passenger front seat headrest deployed while vehicle was parked. No collision occurred to initiate this. I see this is a huge issue online with to s of caravan owners. This really should be recalled before someone gets really hurt if sitting in one of these seats and it occurs without reason!
Incident date: Aug 22, 2021
I cranked my car up and backed it down the driveway with no problem. When I went to put it in drive it; the gear shift would move to to drive but the car would no shift in any other gear. I’ve restarted it multiple times and it will no go into any gear only stays in park, but the gear shifter will move.
DODGE
GRAND CARAVAN
(2014) - SEAT BELTS
Aug 20, 2021
Incident date: Feb 15, 2021
Seatbelt and buckle assembly caused the airbag light to come on indicating that airbags will not deploy in an accident.
DODGE
GRAND CARAVAN
(2014) - AIR BAGS
Aug 20, 2021
Incident date: Feb 15, 2021
Seatbelt and buckle assembly caused the airbag light to come on indicating that airbags will not deploy in an accident.
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Aug 20, 2021
Incident date: Aug 5, 2021
A few weeks ago, the passenger side slider door became locked and will not unlock with the overhead dome controller nor the key remote. Cannot unlock manually. Now, a couple of days ago, the driver side slider door locked up too! The only access to the back seats is through the rear lift gate!
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Aug 20, 2021
Incident date: Aug 5, 2021
A few weeks ago, the passenger side slider door became locked and will not unlock with the overhead dome controller nor the key remote. Cannot unlock manually. Now, a couple of days ago, the driver side slider door locked up too! The only access to the back seats is through the rear lift gate!
Incident date: Dec 1, 2004
2001 Dodge RAM has a severely deteriorated dashboard. It has been this way since 2004. I am concerned that pieces of the cracked and damaged dashboard could become dangerous projectiles in the event of a crash with airbag deployment. The damaged pieces on the truck’s dashboard are very sharp, so they could cause serious injury if they broke loose and became a projectile in a crash. It is simpl... Read more
Incident date: Aug 16, 2021
On Monday, August 16, 2021, I was driving towards a busy intersection when my steering wheel was all of a sudden unable to turn in either direction. I stopped the vehicle before merging on the busy intersection, which my next destination was I-80. My safety was very much at risk due to this as if it would have failed on I-80, myself or my children could have been severely injured as well as other ... Read more
Incident date: Aug 3, 2021
The contact called on behalf of his daughter who owns a 2015 Dodge Dart. The contact stated that his daughter experienced a failure with oil consumption. The contact stated that his daughter stated while driving at an unknown speed, the vehicle stalled without warning. The vehicle was taken to the dealer where it was diagnosed and determined that oil was spilling onto the engine. There was no leak... Read more
Incident date: Aug 3, 2021
The contact called on behalf of his daughter who owns a 2015 Dodge Dart. The contact stated that his daughter experienced a failure with oil consumption. The contact stated that his daughter stated while driving at an unknown speed, the vehicle stalled without warning. The vehicle was taken to the dealer where it was diagnosed and determined that oil was spilling onto the engine. There was no leak... Read more
DODGE
GRAND CARAVAN
(2014) - UNKNOWN OR OTHER
Aug 20, 2021
Incident date: Aug 20, 2020
Transmission goes into limp mode. Cvi’s are out of spec for gears and fluid. Fluid is burnt. Transmission filter is broke off in transmission. Needs transmission replacement. Transmission stalls and either changes gears on its own or won’t change at all. Breaks down at stops. .
Incident date: Aug 19, 2021
After filling gas tank to completion and hearing the auto stop on the fuel pump engage I saw about a liter of fuel spill out from the gas tank. Fuel was all over the vehicle and ground.
DODGE
SPRINTER 2500
(2006) - EXTERIOR LIGHTING
Aug 19, 2021
Incident date: Jun 7, 2021
Steering wheel is not too good and interior lighting lamp I have issues
DODGE
SPRINTER 2500
(2006) - STEERING
Aug 19, 2021
Incident date: Jun 7, 2021
Steering wheel is not too good and interior lighting lamp I have issues
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Aug 19, 2021
Incident date: Aug 1, 2019
Passenger and drivers side rear sliding door locks making grinding noise, both during lock and unlock movements.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Aug 19, 2021
Incident date: Aug 1, 2019
Passenger and drivers side rear sliding door locks making grinding noise, both during lock and unlock movements.
Incident date: Aug 2, 2021
The contact's son owns a 2020 Dodge Charger. The contact stated while his son was driving 40 MPH, when another vehicle was making a turn and collided with the front driver side of the vehicle. The contact stated another vehicle pushed his son's vehicle across 10 meters and crashed into a wall. The air bags did not deploy. The driver (son) sustained injuries on his neck and back but did not seek me... Read more
Crash
1 injured
Incident date: Jan 5, 2021
The seat belt warning light will continue to beep and flash when someone is in the seat and has the seatbelt on, also my car is unable to be parked for more than one day without starting it or it drains the battery and then has to be jump started with another car for it to run again and then the battery has to be replaced this seems like a serious defect the car should be able to sit for at leas... Read more
Incident date: Jan 5, 2021
The seat belt warning light will continue to beep and flash when someone is in the seat and has the seatbelt on, also my car is unable to be parked for more than one day without starting it or it drains the battery and then has to be jump started with another car for it to run again and then the battery has to be replaced this seems like a serious defect the car should be able to sit for at leas... Read more
Incident date: Jan 5, 2021
The seat belt warning light will continue to beep and flash when someone is in the seat and has the seatbelt on, also my car is unable to be parked for more than one day without starting it or it drains the battery and then has to be jump started with another car for it to run again and then the battery has to be replaced this seems like a serious defect the car should be able to sit for at leas... Read more
DODGE
GRAND CARAVAN
(2014) - SEATS
Aug 18, 2021
Incident date: Aug 18, 2021
As I was sitting in a parking lot today o heard this loud boom that sounded as if I had been rear ended and felt what seemed to be a blow to my head. I looked around and there were no cars around and got out of the vehicle to see what happened and it was the headrest that burst open. It ended up hurting my head and neck and could have potentially caused an accident had this happened while I was dr... Read more
1 injured