Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jul 17, 2021
The contact owns a 2010 Dodge Charger. The contact stated that while driving at an undisclosed speed, the timing chain fractured. The check engine warning light was illuminated. The vehicle was taken to the local dealer and the contact was informed that the parts to perform the repair was not available. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. ... Read more
Incident date: Jul 11, 2021
I was getting in the driver seat of my parked car. Prior to getting in I heard a loud thud that sounded like a spring released. The headrest safety feature had deployed. Again the car was parked and not in motion.
Incident date: Jul 11, 2021
I was getting in the driver seat of my parked car. Prior to getting in I heard a loud thud that sounded like a spring released. The headrest safety feature had deployed. Again the car was parked and not in motion.
Incident date: Jul 11, 2021
I was getting in the driver seat of my parked car. Prior to getting in I heard a loud thud that sounded like a spring released. The headrest safety feature had deployed. Again the car was parked and not in motion.
Incident date: Jul 8, 2021
The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 mph, the front passenger’s side seat headrest inadvertently deployed, striking the passenger in the back of the head. During the failure, there was no injury. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The approximate failure mileage was 100,000. The Vi... Read more
Incident date: Aug 20, 2020
The contact owns a 2015 Dodge Durango. The contact stated that the rear exterior taillights failed to operate as designed. There was no warning light illuminated. Upon investigation, the contact discovered corrosion on both taillight assemblies and on the rear license plate lights. The contact discovered that the failure was caused by excessive moisture build-up in the rear taillight assemblies. T... Read more
Incident date: Jul 22, 2019
The contact owns a 2013 Dodge Durango. The contact stated while driving at various speeds, the vehicle loss motive power on several occasions and failed to immediately restart. Additionally, on occasions when the ignition key was moved the vehicle would suddenly shut-off or could be started. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the fai... Read more
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Jul 22, 2021
Incident date: Aug 1, 2020
The doors keep buzzing on door lock and unlock, the sound scares ppl and also not sure if the lock function is functioning correctly after the buzzing sound
Incident date: Jul 8, 2021
In July 2021, driver's headrest restraint system deployed while driver was parked and vehicle was off. Driver entered the vehicle at the end of a workday while it was parked under a carport, sat down and closed door, then the headrest popped open unexpectedly. It has not been repaired yet, but scheduling service with the dealer in late July 2021. Headrest cannot be put back into place as it app... Read more
Incident date: Jul 20, 2021
The contact owns a 2015 Dodge Durango. The contact stated that while driving approximately 60 mph, the front driver’s seat headrest erroneously deployed causing a slight headache to the driver. No medical treatment was required. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted regarding the failure. The failure mileage was 67,000. The VINN... Read more
1 injured
Incident date: Jul 6, 2021
The contact owns a 2017 Dodge Durango. The contact stated while driving 40 mph, the contact was pulled over by the police and was informed that their rear center taillight was inoperable. Additionally, the license plate light was also inoperable. The contact was able to continue driving back to the residence. The vehicle was taken to the local dealer to be inspected. The contact was informed that ... Read more
Incident date: Jun 1, 2021
The contact owns a 2018 Dodge Charger. The contact stated while operating the vehicle the touch screen display had delaminated and dethatched causing the back-up camera to become inoperable. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The local dealer was contacted regarding the failure and the owner was informed that the display screen needed to be repla... Read more
Incident date: Jul 1, 2020
The contact owns a 2015 Dodge Dart. The contact stated that while moving off from a traffic light, the vehicle shifted out of first gear into neutral independently. The contact stated that there was no warning light illuminated. The contact was able to continue driving to his destination. The contact stated that he experienced the failure on several occasions. The contact took the vehicle to an in... Read more
DODGE
GRAND CARAVAN
(2015) — POWER TRAIN
Jul 21, 2021
Incident date: Jul 14, 2021
Got results back from the dealer on my grand caravan transmission pump. He said pump failed and burned up transmission. Now I need to replace the whole transmission thanks to dodge not covering all these vehicles with bad transmission pumps! This recall S44 should of been expanded to cover all vehicles from 2015 to2017 since I see a lot of people on the internet have the same problem and complaint... Read more
DODGE
GRAND CARAVAN
(2012) — ELECTRICAL SYSTEM
Jul 20, 2021
Incident date: Jan 5, 2021
My wife and I have a 2012 Dodge Grand Caravan, my wife drives the car on a daily basis school runs, etc with our 4 kids. While driving the kids to school and stopped at a red light the vehicle suddenly with no warning lost all power and shutdown. My wife said she was able to restart it again right away, then just before she got home the car suddenly and again no warning shut down everything no pow... Read more
DODGE
GRAND CARAVAN
(2012) — STEERING
Jul 20, 2021
Incident date: Jan 5, 2021
My wife and I have a 2012 Dodge Grand Caravan, my wife drives the car on a daily basis school runs, etc with our 4 kids. While driving the kids to school and stopped at a red light the vehicle suddenly with no warning lost all power and shutdown. My wife said she was able to restart it again right away, then just before she got home the car suddenly and again no warning shut down everything no pow... Read more
DODGE
GRAND CARAVAN
(2012) — ENGINE
Jul 20, 2021
Incident date: Jan 5, 2021
My wife and I have a 2012 Dodge Grand Caravan, my wife drives the car on a daily basis school runs, etc with our 4 kids. While driving the kids to school and stopped at a red light the vehicle suddenly with no warning lost all power and shutdown. My wife said she was able to restart it again right away, then just before she got home the car suddenly and again no warning shut down everything no pow... Read more
DODGE
GRAND CARAVAN
(2017) — ELECTRICAL SYSTEM
Jul 19, 2021
Incident date: Jul 1, 2021
Passenger side sliding door actuator stopped working and is stuck in the locked position preventing opening of the door from the outside or inside or with the key fob. Door will not open at all which is a huge safety risk in case of emergencies and someone needs to get inside or out of the vehicle quickly. No inspection has been done except by me though I have seen hundreds of others complaining ... Read more
Incident date: Jun 19, 2021
The contact owns a 2015 Dodge Journey. The contact stated while driving at various speeds, the vehicle would independently accelerate without warning. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed but not yet repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 113,000.
Incident date: Jun 19, 2021
The contact owns a 2015 Dodge Journey. The contact stated while driving at various speeds, the vehicle would independently accelerate without warning. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed but not yet repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 113,000.
DODGE
GRAND CARAVAN
(2015) — ELECTRICAL SYSTEM
Jul 19, 2021
Incident date: May 4, 2021
The passenger driver-side slide door is permanently lock and will not unlock. Door will not slide open at all. I believe the manufacture door lock actuator is the problem. The vehicle's ODM only have 36,000 miles on the it. Since the door can't be open, it is a safety issue for any passengers riding in the car. Safety issues that will put my two kids at risk since the passenger door can't be op... Read more
Incident date: Jul 19, 2021
Hello. I have a vehicle, VIN [XXX] that needs to be repaired. It is a limo. I took it to my local dealership and they refused to repair the recalls. I called up over 15 dealerships and they also refused to repair the recall. I contacted the manufacturer and they said that they could not help me since the dealerships are basically privately owned. Now my expensive vehicle cannot be repaired. W... Read more
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Jul 19, 2021
Incident date: Jan 1, 2021
My left sliding door won't open or unlock. My right sliding door is making a loud buzzing sound when the power lock unlocks/locks. The vehicle is currently at a dealership for these problems.
Incident date: Jul 16, 2021
My vehicle started with a noise on Thursday. Thursday night it started to rev on its own. Friday morning, it continued to rev. Then the vehicle slowed down, ultimately stopping. Turned car off. Then on and would not move in any gear.
Incident date: Jul 16, 2021
Out of nowhere, my headrest exploded. Apparently this is some sort of safety feature to avoid whiplash in an accident. My vehicle has never been in an accident and this happened for no reason. It slammed me in the back of the head out of nowhere while driving. I didn't know what happened. I thought I got hit. I see there are many complaints over the years online and yet, Dodge has not taken any r... Read more
DODGE
GRAND CARAVAN
(2011) — FUEL/PROPULSION SYSTEM
Jul 19, 2021
Incident date: Jul 18, 2021
Vehicle shakes, dash lights flash on an off, doesn't want to accelerate, check engine light flashes occasionally. Mechanic has run diagnostic tests, the only code the vehicle is showing is oil pressure.
DODGE
GRAND CARAVAN
(2011) — ELECTRICAL SYSTEM
Jul 19, 2021
Incident date: Jul 18, 2021
Vehicle shakes, dash lights flash on an off, doesn't want to accelerate, check engine light flashes occasionally. Mechanic has run diagnostic tests, the only code the vehicle is showing is oil pressure.
Incident date: Jun 15, 2021
I was driving at night time and my left side lowbeam headlight went out. Then briefly after the right side. I put my highbeams on to finish my trip home and then right before I made it home they both went out. Upon having the vehicle diagnosed it would be a $1000 part plus labor known as the TIPM. My friend has his own garage and he jumped power from my foglights. My headlights now work but he sai... Read more
Incident date: Jun 15, 2021
I was driving at night time and my left side lowbeam headlight went out. Then briefly after the right side. I put my highbeams on to finish my trip home and then right before I made it home they both went out. Upon having the vehicle diagnosed it would be a $1000 part plus labor known as the TIPM. My friend has his own garage and he jumped power from my foglights. My headlights now work but he sai... Read more
Incident date: May 20, 2021
I hear a ticking noise coming from the engine . From doing some research I see that it could be a lifter roller needle bearing failure is often the cause of the Hemi Tick. However, the Hemi also has issue with exhaust manifold leaks, which at times can make it hard to differentiate and diagnose between an internal tick (The "Hemi Tick") and a simple exhaust leak.
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Jul 18, 2021
Incident date: Jun 25, 2021
Passenger side sliding door failed. Not able to open door manually, using key fob, or using inside door button. Driver side sliding door is operational and can be opened using all of the aforementioned methods. Component is available to be inspected. The safety of the driver and passengers are put at risk due to the inability to open the door from the inside. If any situation was to compromise... Read more
DODGE
GRAND CARAVAN
(2010) — ELECTRICAL SYSTEM
Jul 18, 2021
Incident date: Jul 22, 2018
Driver side rear door electric lock/unlocking mechanism stopped working approx. 3 years ago. Passenger side rear sliding door is jammed and won’t open.
Incident date: Jul 17, 2021
The radiator fan blade broke off and hit the alternator creating a hole in it. The alternator lost all fluid and the car overheated. This happened on 2 different occasions before it became obvious that the radiator fan was the culprit and not the radiator itself. This is a safety issue because no dash lights were illuminated and the car could have severely overheated on the highway if it wasn't no... Read more
Incident date: Jul 17, 2021
A massive amount of people in forums have encountered the same problem. When you start the vehicle it will idle pretty rough with black smoke. If and when you press the accelerator pedal it will continue to throttle up on its own. In park or driving! FORUM POST: #1. While driving my 04 Dodge 3500 Cummins down the street, at a speed of around 45mph, all of a sudden it went to wide-open throttle. It... Read more
DODGE
GRAND CARAVAN
(2011) — FUEL/PROPULSION SYSTEM
Jul 17, 2021
Incident date: Jul 15, 2021
The fuel pump relay failed. This is a very common problem with Caravans, and is very expensive to fix. The Grand Cherokee and Durango have the same design, and there is a recall on those models. The Caravan should have a recall declared as well. Thank you.
DODGE
GRAND CARAVAN
(2017) — UNKNOWN OR OTHER
Jul 16, 2021
Incident date: Jul 14, 2021
Rear driver's side sliding door will not open. It is stuck in the locked position. Research shows this is a common problem with the 2017 and other years of Dodge Grand Caravan. This is a safety issue for anyone sitting in that rear passenger seat, as that door will not open from the inside. In the event of an accident blocking the rear passenger side door, anyone in the rear would have to climb up... Read more
Incident date: Jul 1, 2021
The contact owns a 2015 Dodge Dart. The contact stated while driving 25 mph, there was an abnormal popping sound coming from the brake pedal. The brake pedal stiffened and was difficult to be depressed. The vehicle was taken to an independent mechanic and diagnosed that the brake booster was faulty and there was brake fluid leaking from the brake booster. The vehicle was not repaired. The manufact... Read more
Incident date: Jul 16, 2021
The contact owns a 2016 Dodge Durango. The contact stated while driving at various speeds, he noticed that the driver’s side headlight would appear dim and would sometimes not illuminate. The contact was relating the failure to corrosion with the connector of the wire and the bulb. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer nor independent me... Read more
DODGE
GRAND CARAVAN
(2016) — POWER TRAIN
Jul 16, 2021
Incident date: Aug 15, 2019
The vehicle left me stranded and would not go forward and then I got a brand new transmission under warranty and literally 4 month later the transmission started acting up and I have continued to have issues with it ever since I have gotten it and it continues to have transmission issues! It even has low miles but it is frustrating because now I have to pay out of pocket almost 5 grand when this ... Read more
Incident date: Jun 9, 2021
New parts , problems still exist. New battery being drained and/shorting out. Negative terminal is getting hot. Has burned up 2 new altinators! Battery light comes on shortly after new battery installed. New alternators and batteries are being ruined. Prior to all this car would stall in traffic. This car is unsafe! Also can smell something burning under the hood Even when ignition is off. I have... Read more
Incident date: Jul 3, 2021
The windshield wipers do not turn off no matter what . Nothing was wrong with them before . It started all a sudden when I would signal. Then then they stayed on. I have read many others Dodge Dart owners have the same issue. . I have seen there is a recall for the 2016 but not the 2013 that has the same issues.
Incident date: Jun 7, 2021
The contact owns a 2017 Dodge Charger. The contact stated while entering the vehicle, she noticed that the door panels were detaching from the door frame. The vehicle was taken to the local dealer and the contact was informed that the door panels needed to be replaced. The vehicle was not repaired. The contact was informed by the dealer that approval was needed from the manufacturer to service the... Read more
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Jul 15, 2021
Incident date: Jul 1, 2019
Passenger sliding rear door latch would not unlatch by any means of normal operation. Lock tab inside would not move to unlock position and key fob also would not unlock door. I took the inside panel off and readjusted the locking rod mechanism. That was the only way to get it to work again. This happened several times in both lock and unlock positions. Currently it is stuck in the unlock position... Read more
Incident date: Feb 23, 2021
The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light would illuminate intermittently. The vehicle was taken to the dealer where it was diagnosed that the driver’s side seat air bag and wiring harness failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact that t... Read more
Incident date: Apr 4, 2021
WHEN GAS TANK IS FULL LEAKS FROM THE TOP OF TANK BY FUEL PUMP. FAULTY PUMP CRACKED AT SEAM AND LEAKS.
Incident date: Jul 1, 2020
dash light not working at night. can't see speedometer at night
Incident date: Jul 1, 2020
dash light not working at night. can't see speedometer at night
DODGE
GRAND CARAVAN
(2017) — ELECTRICAL SYSTEM
Jul 15, 2021
Incident date: Jul 14, 2021
Driver’s side sliding door is stuck shut and will not unlock with key FOB, the unlock buttons on the passenger and driver side doors, and also will not unlock manually. Tried opening the door with automatically with key FOB button, the button located by the rearview mirror, and also opening it manually from the inside and outside, but door does not open. It was functioning properly the day befor... Read more
DODGE
GRAND CARAVAN
(2016) — ENGINE
Jul 14, 2021
Incident date: Jul 14, 2021
Check engine light on. Cylinder 3 failure. Not spark plug or coil pack related. Defective head.
DODGE
GRAND CARAVAN
(2015) — LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Jul 14, 2021
Incident date: Jun 14, 2021
The contact owns a 2015 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door would not unlock when the contact attempted to unlock and open the door. The vehicle also made an abnormal sound while the contact attempted to lock or unlock the doors. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure ... Read more