Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Mar 1, 2021
The display screen seems to be separating from the internal screen. The this separation is causing touch input that is not done by me. It causes random changes including the display of the back up camera while driving in a forward motion. This can be alarming to the driver as it makes you think your vehicle has come out of gear into reverse as well as serve as a general distraction. The first ... Read more
Incident date: Mar 1, 2021
The display screen seems to be separating from the internal screen. The this separation is causing touch input that is not done by me. It causes random changes including the display of the back up camera while driving in a forward motion. This can be alarming to the driver as it makes you think your vehicle has come out of gear into reverse as well as serve as a general distraction. The first ... Read more
Incident date: Sep 14, 2021
Vehicle was traveling around 60 moh.. Jumped curve and hit a tree. Air bags failed to deploy. Driver sustained multiple injuries including fractured pelvis, torn aeorta, hemothorax under ribcage, and several cuts, scrapes, and bruises requiring stitches.
Crash
1 injured
Incident date: Sep 14, 2021
Vehicle was traveling around 60 moh.. Jumped curve and hit a tree. Air bags failed to deploy. Driver sustained multiple injuries including fractured pelvis, torn aeorta, hemothorax under ribcage, and several cuts, scrapes, and bruises requiring stitches.
Crash
1 injured
Incident date: Sep 10, 2021
Kept smelling gas after filling up and off and on . Did a fill up and gas was so strong had to call a tow truck. Dealership said fuel pump assembly connector had high resistance causing the top of the fuel pump to melt.
Incident date: Sep 5, 2021
Screen on center console gets extremely hot to the touch when car is running. Purchased the car 10 days ago and reported the issue to the dealer we purchased it from. Dealer arranged for the car to be taken in to one of their authorized dealers in the auto nation group which is closer to our home. Dealer was able to duplicate and stated the temperature registered at 120 degrees on the console a... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Sep 14, 2021
Incident date: Apr 1, 2021
The transmission pump lost pressure which caused the vehicle to stop on the side of the road, and it created a hazardous circumstance for my daughter. We had to have the vehicle towed to our residence since the transmission was not working properly. We have not had it looked at by a dealer or certified mechanic since it requires towing to get it to the destination. No warning was given by any l... Read more
DODGE
GRAND CARAVAN
(2011) - ELECTRICAL SYSTEM
Sep 14, 2021
Incident date: Sep 25, 2020
DRIVING AT ABOUT15 M.P.H. I HAD TROUBLE STEERING AND NOISE WAS COMING FOR UNDER THE HOOD, I PULLED OVER AND I LOOK UNDER THE CAR IT WAS LEAKING LOTS OF OIL. I HAD IT TOWED TO THE DEALER,THE PROBLEM WAS A HOLE IN THE TUBING ON THE RACKEN PINEN STEERING .IF IT WAS ON A HIGHWAY OR ON A FASTER ROAD IT WOULD HAVE BEEN A VERY BAD ACCIDENT WITH OIL LEAKING AND COULD NOT STEER THE VAN. I WAS VERY VERY LUC... Read more
DODGE
GRAND CARAVAN
(2011) - STEERING
Sep 14, 2021
Incident date: Sep 25, 2020
DRIVING AT ABOUT15 M.P.H. I HAD TROUBLE STEERING AND NOISE WAS COMING FOR UNDER THE HOOD, I PULLED OVER AND I LOOK UNDER THE CAR IT WAS LEAKING LOTS OF OIL. I HAD IT TOWED TO THE DEALER,THE PROBLEM WAS A HOLE IN THE TUBING ON THE RACKEN PINEN STEERING .IF IT WAS ON A HIGHWAY OR ON A FASTER ROAD IT WOULD HAVE BEEN A VERY BAD ACCIDENT WITH OIL LEAKING AND COULD NOT STEER THE VAN. I WAS VERY VERY LUC... Read more
DODGE
GRAND CARAVAN
(2014) - STRUCTURE:BODY
Sep 14, 2021
Incident date: Sep 12, 2021
The passenger side sliding door will not open, it is stuck in the lock position and will not unlock with the inside or outside handle, and will not open with the power door buttons. Rear passengers cannot use the door to enter or exit. There are no warning lights or unusual symptoms besides the stuck door.
Incident date: May 29, 2021
I was driving my 2011 Dodge Caliber and heard cracking sounds, I was able to pull into a parking lot. My father came over and looked under the car, the subframe is totally rusted out and my tires could have fallen off at anytime. Thank goodness we were not on the highway. The car has only 86,000 miles on it and will take more money than I can afford to fix it. This really needs to be taken care of... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Sep 14, 2021
Incident date: Sep 13, 2021
when driving the car stalls. when turn on the air the car shakes. when stop the car acts it changing gears.
DODGE
GRAND CARAVAN
(2016) - FUEL/PROPULSION SYSTEM
Sep 14, 2021
Incident date: Sep 13, 2021
when driving the car stalls. when turn on the air the car shakes. when stop the car acts it changing gears.
DODGE
GRAND CARAVAN
(2016) - ENGINE
Sep 14, 2021
Incident date: Sep 13, 2021
when driving the car stalls. when turn on the air the car shakes. when stop the car acts it changing gears.
Incident date: Sep 14, 2021
Door panels seem to be separating/coming apart. I have a concern this could negatively affect side impact/airbag function.
DODGE
GRAND CARAVAN
(2013) - POWER TRAIN
Sep 14, 2021
Incident date: Jul 15, 2017
The contact owns a 2013 Dodge Grand Caravan. The contact stated that the transmission would not go into gear and the engine would continue to rev. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. After replacing the transmission, the failure recurred approximately 60 thousand miles later. The transmission was replaced a second time... Read more
Incident date: Mar 20, 2020
In march/ 2020 my truck shut off 3xs going down the hwy with me and my kids in it . all without any warning. Upon the third event it caused my truck to began losing power to my headlights and tail lights and no hazards as well ? Which i thought was a very concerning matter especially at night... Very dangerous and it could have had one of us hurt or even killed . i payed 150 for a wrecker and h... Read more
Incident date: Mar 20, 2020
In march/ 2020 my truck shut off 3xs going down the hwy with me and my kids in it . all without any warning. Upon the third event it caused my truck to began losing power to my headlights and tail lights and no hazards as well ? Which i thought was a very concerning matter especially at night... Very dangerous and it could have had one of us hurt or even killed . i payed 150 for a wrecker and h... Read more
Incident date: Mar 20, 2020
In march/ 2020 my truck shut off 3xs going down the hwy with me and my kids in it . all without any warning. Upon the third event it caused my truck to began losing power to my headlights and tail lights and no hazards as well ? Which i thought was a very concerning matter especially at night... Very dangerous and it could have had one of us hurt or even killed . i payed 150 for a wrecker and h... Read more
Incident date: Jun 9, 2021
The contact owns a 2005 Dodge Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle was wobbling. The vehicle was taken to the dealer and diagnosed that there was a thumb-sized crack on the driveshaft. The two universal joints and the driveshaft assembly were replaced. The contact later was made aware that NHTSA Campaign Number: 14V796000 (Power Train) was associated... Read more
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Sep 13, 2021
Incident date: Sep 13, 2021
The contact owns a 2015 Dodge Grand Caravan. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled. The contact was unable to restart the vehicle. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failu... Read more
Incident date: Sep 11, 2021
No warning lights. Loses power, shuts down when traveling. Must pull over, come to a complete stop, put vehicle in park, wait 2-3 minutes sometime longer before it will start back up, Has been occurring for at least 6`months now. Repair shop/dealer unable to confirm due to the fact that it doesn't occur when test driven!!
Incident date: Sep 11, 2021
No warning lights. Loses power, shuts down when traveling. Must pull over, come to a complete stop, put vehicle in park, wait 2-3 minutes sometime longer before it will start back up, Has been occurring for at least 6`months now. Repair shop/dealer unable to confirm due to the fact that it doesn't occur when test driven!!
Incident date: Sep 11, 2021
No warning lights. Loses power, shuts down when traveling. Must pull over, come to a complete stop, put vehicle in park, wait 2-3 minutes sometime longer before it will start back up, Has been occurring for at least 6`months now. Repair shop/dealer unable to confirm due to the fact that it doesn't occur when test driven!!
Incident date: Sep 11, 2021
I was driving on the expressway and my gas tank dropped in the front, causing the front strap to make contact with my drive shaft. The front of the fuel tank was hanging one inch from the cement. I had to pull to the side of the roadway and have someone bring me a "tie down ratchet strap" to hold the tank in place so I could get off the side of the expressway. Upon inspection the strap "T" end app... Read more
Incident date: Sep 8, 2021
I was reversing out of a parking spot and when I tried to go forward, the car kept wanting to go in reverse. The shifter then became stuck in park and would not move to another gear. I was in the middle of the road now blocking traffic. The dashboard still showed I was in reverse even though the shift lever was stuck in park. I was forced to keep reversing until I found a safe spot to park. Later... Read more
Incident date: Sep 11, 2021
I bought this vehicle brand new. Many issues right from the start. Right off the bat the vehicle would randomly accelerate while driving or just stall while on the highway. I had a wreck when the car was less than 3 months old. I stepped on the break and the car accelerated into on coming traffic and I hit a vehicle. I took it into the dealership many times reporting this problem to the service te... Read more
Crash
Incident date: Sep 10, 2021
Filled my gas up. Drove down road and it stalled in the dark on a busy road. Had my kids in car too.
Incident date: Feb 15, 2021
My engine stalled. But only when the transmission was at park. It happened twice in 5 years and when it was raining. Also my engine struggles a bit to turn on in the morning but only in the summer time. If it’s winter car starts up with ease. But I do notice when my engine is fully warm and I shut off my car to go to a store, when I go back and turn on my car it will just crank. I have to shut i... Read more
Incident date: Sep 10, 2021
I was driving and moved the seat back of the car to sit up straighter. When I did I heard a loud noise from what I thought was the back seat and pulled over to check what it was. Upon inspection I noticed the head rest had completely separated. My first thought was that I was happy it didn’t knock me out which is exactly what I said to my daughter who was sitting in the passenger seat. I got onl... Read more
DODGE
GRAND CARAVAN
(2017) - LATCHES/LOCKS/LINKAGES
Sep 10, 2021
Incident date: Sep 10, 2021
The contact owns a 2017 Dodge Caravan. The contact stated that the rear driver’s and passenger’s side sliding doors would not unlock with the fob key or manually. The contact stated that the sliding doors appeared that the latches were stuck in locked position. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. T... Read more
DODGE
GRAND CARAVAN
(2014) - FUEL/PROPULSION SYSTEM
Sep 10, 2021
Incident date: Sep 2, 2021
Was driving onto a narrow 2 lane elevated bridge when, without warning, the engine just stopped. There were no warning lights or sounds before or after the engine stopped. I was stranded on this bridge on busy route U.S 17 and no other drivers could go around me because of construction barriers. Eventually some other drivers that were stuck behind me helped me push vehicle to crest of bridge and I... Read more
DODGE
GRAND CARAVAN
(2014) - ENGINE
Sep 10, 2021
Incident date: Sep 2, 2021
Was driving onto a narrow 2 lane elevated bridge when, without warning, the engine just stopped. There were no warning lights or sounds before or after the engine stopped. I was stranded on this bridge on busy route U.S 17 and no other drivers could go around me because of construction barriers. Eventually some other drivers that were stuck behind me helped me push vehicle to crest of bridge and I... Read more
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Sep 10, 2021
Incident date: Sep 2, 2021
Was driving onto a narrow 2 lane elevated bridge when, without warning, the engine just stopped. There were no warning lights or sounds before or after the engine stopped. I was stranded on this bridge on busy route U.S 17 and no other drivers could go around me because of construction barriers. Eventually some other drivers that were stuck behind me helped me push vehicle to crest of bridge and I... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Sep 10, 2021
Incident date: Apr 5, 2021
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 40-45 MPH, the vehicle downshifted to 1st gear and began to stall. The check engine warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle, but the vehicle would only remain running for a minute. The vehicle was towed to the residence. The vehicle was ... Read more
Incident date: Sep 8, 2021
The contact owns a 2013 Dodge Dart. The contact stated that while the vehicle was parked unattended it rolled down the driveway into the neighbor's property and crashed into a tree. There were no reported injuries, fire or police report filed. The vehicle is at the contact's residents. The contact called the local dealer who informed her about NHTSA Campaign number 19V293000 (Power Train). The v... Read more
Crash
Incident date: Nov 1, 2019
The contact owns a 2018 Dodge Charger. The contact stated that the interior door panels on each door were not secured and had detached from the door frame. The failure on the driver’s side door panel created a visual obstruction when the driver looked over the shoulder to view oncoming vehicles. The cause of the failure was not determined. The local dealer and manufacturer were contacted regardi... Read more
Incident date: Jan 27, 2021
The contact owns a 2009 Dodge Caliber. The contact stated while driving 55 MPH, the steering wheel started vibrating. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the failure was caused by a corroded K-frame on the vehicle. The dealer was not made aware of the failure. The manufacturer was notified of the failure and informed the con... Read more
Incident date: Jan 28, 2021
The contact owns a 2011 Dodge Durango. The contact stated while his wife was driving at 45-55 MPH in the rain, the instrument panel lights, the interior and exterior lights of the vehicle inadvertently turned off. The contact also stated the defroster failed to work and the windows were foggy. There were no warning lights illuminated. The contact stated his wife was able to drive to their residenc... Read more
Fire
DODGE
DURANGO
(2011) - ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR:INTEGRATED STARTER(OTHER THAN PROPULSION)
Sep 10, 2021
Incident date: Jan 28, 2021
The contact owns a 2011 Dodge Durango. The contact stated while his wife was driving at 45-55 MPH in the rain, the instrument panel lights, the interior and exterior lights of the vehicle inadvertently turned off. The contact also stated the defroster failed to work and the windows were foggy. There were no warning lights illuminated. The contact stated his wife was able to drive to their residenc... Read more
Fire
Incident date: Jan 28, 2021
The contact owns a 2011 Dodge Durango. The contact stated while his wife was driving at 45-55 MPH in the rain, the instrument panel lights, the interior and exterior lights of the vehicle inadvertently turned off. The contact also stated the defroster failed to work and the windows were foggy. There were no warning lights illuminated. The contact stated his wife was able to drive to their residenc... Read more
Fire
Incident date: Jan 1, 2021
Headrest randomly deployed. No accidents nor apparent reason.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Sep 10, 2021
Incident date: Aug 30, 2021
Bought van and shortly after the right passenger sliding door starting making a loud buzz every time it was unlocked. Researched that it was the actuator, have not fixed yet. Now, In August 2021, the drivers passenger sliding door will not open. It just stopped one day. it won't open with the latch, inside or outside, with the key fob, or with the button inside on the door or on the visor. I'm... Read more
Incident date: Sep 1, 2019
Portions of the rear LED taillight have shorted out due to water accumulation in the housing
Incident date: Sep 1, 2019
Portions of the rear LED taillight have shorted out due to water accumulation in the housing
Incident date: Sep 9, 2021
My airbag warning light keeps going off and there is no issue with the airbaga nor has the vehicle been in an accident.
Incident date: Sep 9, 2021
While driving 4 lo light comes on and trys 2 engage into 4lo while driving. Read and researched and seems 2 b a big issue wit this.
Incident date: Feb 24, 2020
The dealership sold wrecked vehicle without fixing the engine only the body of vehicle was repaired. Engine failure truck cut off while in traffic almost hit another vehicle. Yes the vehicle was repaired @my own experiences, yes the engine light was on ps the vehicle was crash a second time @jerry ulm dodge 2966 N. Dale Mabry
Incident date: Feb 24, 2020
The dealership sold wrecked vehicle without fixing the engine only the body of vehicle was repaired. Engine failure truck cut off while in traffic almost hit another vehicle. Yes the vehicle was repaired @my own experiences, yes the engine light was on ps the vehicle was crash a second time @jerry ulm dodge 2966 N. Dale Mabry
Incident date: Feb 24, 2020
The dealership sold wrecked vehicle without fixing the engine only the body of vehicle was repaired. Engine failure truck cut off while in traffic almost hit another vehicle. Yes the vehicle was repaired @my own experiences, yes the engine light was on ps the vehicle was crash a second time @jerry ulm dodge 2966 N. Dale Mabry