Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Sep 22, 2021
After starting the Dakota, I pushed on the brake pedal so I could put the automatic transmission in Drive. My foot went all the way to the floor. I tried again with the same result. I checked the brake fluid reservoir. It was a bit low, but not empty. When the tow truck arrived to haul it away, I noticed a pool of brake fluid on the driveway approximately below the master cylinder. It is clea... Read more
Incident date: Apr 15, 2021
The contact owns a 2012 Dodge Durango. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated while driving 65 MPH, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact veered to the side of the roa... Read more
Incident date: Apr 15, 2021
The contact owns a 2012 Dodge Durango. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated while driving 65 MPH, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact veered to the side of the roa... Read more
Incident date: Apr 1, 2015
The contact owns a 2010 Dodge Journey. The contact stated that the vehicle would not immediately start-up when turning the ignition key. On several occasions, while driving, the vehicle shut-off without warning. After readjusting the ignition key, the vehicle was able to be restarted. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure an... Read more
DODGE
CHALLENGER
(2018) - UNKNOWN OR OTHER
Sep 23, 2021
Incident date: Sep 23, 2021
The uConnect 8.4 Display in my car has begun to delaminate. There is a large air pocket under the top portion of my display. This morning while waiting for the car to warm up so the heat would function on the climate control system, I used the display to set the defrost to on. After removing the initial frost from my windshield and I was able to see clearly, I left the house and headed to work. ... Read more
DODGE
CHALLENGER
(2018) - ELECTRICAL SYSTEM
Sep 23, 2021
Incident date: Sep 23, 2021
The uConnect 8.4 Display in my car has begun to delaminate. There is a large air pocket under the top portion of my display. This morning while waiting for the car to warm up so the heat would function on the climate control system, I used the display to set the defrost to on. After removing the initial frost from my windshield and I was able to see clearly, I left the house and headed to work. ... Read more
Incident date: Aug 24, 2021
Back on Aug 24th, I brought in my 2017 Dodge Durango for what I suspected was a burnt out headlight bulb on the left side. Turned out, I needed a new ballast. Today, it's now my right side that needs a new ballast. I have looked over the complaints for this SUV and it is not an uncommon issue.
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Sep 23, 2021
Incident date: Dec 1, 2020
The contact owns a 2012 Dodge Grand Caravan. The contact stated that while operating the vehicle, several times, air bag, ABS, and battery warning lights illuminated before the vehicle stalled. After restarting the vehicle, the vehicle operated normally for a while before the failure recurred. This keeps recurring in spite of changing alternator and battery twice in two months. Mechanics including... Read more
Incident date: Jun 15, 2018
The contact owns a 2012 Dodge Durango. The contact stated the vehicle would fail to start. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the dealer informed the contact that parts for the recall repair were not yet available... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Sep 21, 2021
Incident date: Jun 6, 2021
The transmission shifts really hard sometimes, after if feels like it's not shifting while driving. Sometimes it's difficult to get up to speed because it isn't shifting, then when it does shift my van takes off. It's available for inspection. I feel this is unsafe due to the vehicle not being able to get up to speed, because the transmission isn't shifting properly, inhibiting the ability to get ... Read more
Incident date: Sep 3, 2021
Had the recall for shutting down repair again and still having the same problem. I've spent over $2000 In diagnosed fees with dealership and private shops and still having the same problem. Yes the fuel pump relay was replaced 2 times. Still having the same problem it will start back up but locks the steering wheel to where you can't turn it. Which almost was in a accident but was able to stop bef... Read more
Incident date: Sep 3, 2021
Had the recall for shutting down repair again and still having the same problem. I've spent over $2000 In diagnosed fees with dealership and private shops and still having the same problem. Yes the fuel pump relay was replaced 2 times. Still having the same problem it will start back up but locks the steering wheel to where you can't turn it. Which almost was in a accident but was able to stop bef... Read more
Incident date: Sep 3, 2021
Had the recall for shutting down repair again and still having the same problem. I've spent over $2000 In diagnosed fees with dealership and private shops and still having the same problem. Yes the fuel pump relay was replaced 2 times. Still having the same problem it will start back up but locks the steering wheel to where you can't turn it. Which almost was in a accident but was able to stop bef... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Sep 21, 2021
Incident date: Sep 13, 2021
Driver's side sliding door lock mechanism became suddenly inoperable, without warning, both electrically and manually. Even with manual operation of the door lock knob, the door cannot be unlocked. It is not possible to open the door using either the interior or exterior door latch handle, therefore eliminating this door as a means of exit for the rear passengers. The exact same problem occurre... Read more
Incident date: May 15, 2012
The contact owns a 2011 Dodge Avenger. The contact stated while driving 5 MPH, the rear turn signals became inoperable. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V282000 (Electrical System, Air Bags) however, the VIN was not incl... Read more
Incident date: May 15, 2012
The contact owns a 2011 Dodge Avenger. The contact stated while driving 5 MPH, the rear turn signals became inoperable. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V282000 (Electrical System, Air Bags) however, the VIN was not incl... Read more
Incident date: Sep 21, 2021
The Uconnect 8.4 LCD screen is delaminating which is causing severe ghost touch issues. When using navigation, the map starts shaking to the point of distraction. You can't turn off the screen because the ghost-click turns it back on. We have to keep it on the phone favorites screen without favorite numbers saved so it can't ghost click anything. Dodge and Uconnect are refusing to pay for replacem... Read more
Incident date: Sep 21, 2021
VIN: [XXX], MAKE/MODEL: DODGE DURANGO, YEAR 2011, MILES: 189,000 NO WARNING, NO MALFUNCTION INDICATOR LIGHT UNTIL AFTER TODAY 09/21/2021, ENGINE WONT TURN OVER, NOT BATTERY, BATTERY IS CHARGED, EXTERIOR AND INTERIOR LIGHTS WORK, MALFUNCTION INDICATOR LIGHT( ENGINE SYMBOL), & RED NOT YELLOW ELECTRONIC THROTTLE CONTROL WHEN TURNING ON VEHICLE, MAKES A CLICKING NOISE WHEN TRYING TO TURN OVER. LI... Read more
Incident date: Sep 21, 2021
VIN: [XXX], MAKE/MODEL: DODGE DURANGO, YEAR 2011, MILES: 189,000 NO WARNING, NO MALFUNCTION INDICATOR LIGHT UNTIL AFTER TODAY 09/21/2021, ENGINE WONT TURN OVER, NOT BATTERY, BATTERY IS CHARGED, EXTERIOR AND INTERIOR LIGHTS WORK, MALFUNCTION INDICATOR LIGHT( ENGINE SYMBOL), & RED NOT YELLOW ELECTRONIC THROTTLE CONTROL WHEN TURNING ON VEHICLE, MAKES A CLICKING NOISE WHEN TRYING TO TURN OVER. LI... Read more
Incident date: Sep 20, 2021
Uconnect screen is delaminating. This is a huge safety concern because the screen is used to see the backup camera, use the phone to call 911, switch vehicle option to assist in driving the vehicle and simply hearing the radio for reported hazards, weather, etc. I would have had this repaired sooner under warranty, but I was not aware that this was such an issue. The screen is continuously getting... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Sep 21, 2021
Incident date: Aug 13, 2021
The driver side sliding door makes a loud buzzing sound whenever the doors lock. I have read up on this and it is a faulty door lock actuator. This sound is sudden and loud and has on multiple times caused the driver to get startled. This sound happens when the van auto-locks at the door locks specific set speed.
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Sep 20, 2021
Incident date: Jul 8, 2021
The right door electric lock actuator makes bussing noise when you unlock the door.This seems to be a common problem with many vans . I have 65000 Klms on the vehicle from my research it will cost around $600 to fix . I am concerned that eventually the lock will fail and compromise my vehicle. From what I have seen you need to take the door totally apart to get to the actuator. I find it very odd ... Read more
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Sep 20, 2021
Incident date: Sep 20, 2021
Loud buzzing sound when left rear sliding door locks. Apparently it is an actuator or something. Terrifying because the doors lock when you start driving. It is startling me each time. Door recently would not open. It is not opening but the buzzing is loud and new.
Incident date: Apr 1, 2021
Car constantly stalls while driving and goes into neutral while driving as well. Recently, I was meeting up with my husband and I came to a red light and my car wouldn’t stop. My car finally stopped in time thank God; but when I went on to continue driving the car would not move or shift into other gears. Police came and car got towed, huge safety concern!
Incident date: Apr 1, 2021
Car constantly stalls while driving and goes into neutral while driving as well. Recently, I was meeting up with my husband and I came to a red light and my car wouldn’t stop. My car finally stopped in time thank God; but when I went on to continue driving the car would not move or shift into other gears. Police came and car got towed, huge safety concern!
Incident date: Nov 14, 2019
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that after driving at various speeds then ... Read more
Incident date: Aug 16, 2021
The contact owns a 2010 Dodge Journey. The contact stated that the horn would inadvertently sound whether the vehicle was turned on or off. The contact disconnected the horn to keep from disturbing the neighbors. The contact had not contacted the dealer. The vehicle had not been officially diagnosed or repaired. The manufacturer was made aware of the failure and stated that there was no recall on ... Read more
Incident date: Sep 19, 2021
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on ... Read more
Incident date: Sep 19, 2021
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on ... Read more
Incident date: Sep 19, 2021
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on ... Read more
Incident date: Sep 20, 2019
Front door airbags. Door trim has separated from the frame. This may impact airbag functionality. I have noted many issues and complaints about this problem. It is common across the Dodge line, not just charger or challenger.
Incident date: Sep 18, 2021
Back of the headrest deployed by itself
DODGE
GRAND CARAVAN
(2014) - SEATS
Sep 18, 2021
Incident date: Sep 18, 2021
This is the second time my driver side window motor has gone out. I know this is not a normal wear a d tear issue. The shifting column had the plastic cover just pop off(I guess the glue melted or it wasn't even secured in the first place. Driver side seat plastic covering over the switches disconnected from whatever it was connected too. As much as these cars are priced and sold, might as well by... Read more
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Sep 18, 2021
Incident date: Sep 18, 2021
This is the second time my driver side window motor has gone out. I know this is not a normal wear a d tear issue. The shifting column had the plastic cover just pop off(I guess the glue melted or it wasn't even secured in the first place. Driver side seat plastic covering over the switches disconnected from whatever it was connected too. As much as these cars are priced and sold, might as well by... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Sep 17, 2021
Incident date: Jun 15, 2021
Passenger sliding door lock and latch failed. The repair cost $1,206.47 at the dealer. The dealer will only guarantee the new lock for two years!
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Sep 17, 2021
Incident date: Jun 15, 2021
Passenger sliding door lock and latch failed. The repair cost $1,206.47 at the dealer. The dealer will only guarantee the new lock for two years!
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Sep 17, 2021
Incident date: Aug 12, 2021
It refuses to start. Light comes on the dash for the throttle body and when fuses were tested it was found that the TIPMs power cuts out. Which led to a research and found online that a recall on that exact issue/part was for certain 2011-2012 models. I called my local dodge dealership and was told that my van didn't fall under that recall because it was VIN specific. If my 2012 Dodge grand carava... Read more
DODGE
GRAND CARAVAN
(2012) - ENGINE
Sep 17, 2021
Incident date: Aug 12, 2021
It refuses to start. Light comes on the dash for the throttle body and when fuses were tested it was found that the TIPMs power cuts out. Which led to a research and found online that a recall on that exact issue/part was for certain 2011-2012 models. I called my local dodge dealership and was told that my van didn't fall under that recall because it was VIN specific. If my 2012 Dodge grand carava... Read more
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Sep 17, 2021
Incident date: Aug 12, 2021
It refuses to start. Light comes on the dash for the throttle body and when fuses were tested it was found that the TIPMs power cuts out. Which led to a research and found online that a recall on that exact issue/part was for certain 2011-2012 models. I called my local dodge dealership and was told that my van didn't fall under that recall because it was VIN specific. If my 2012 Dodge grand carava... Read more
Incident date: Sep 1, 2021
While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.
Incident date: Sep 1, 2021
While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.
DODGE
GRAND CARAVAN
(2015) - STRUCTURE:BODY
Sep 16, 2021
Incident date: Jun 8, 2021
The lock on the passenger sliding door has stopped locking the door. When all the other doors are locked the door will still open. The lock also cannot be engaged manually the lock is stuck in the unlocked position. The driver side sliding door has started to make a buzzing sound when the locks are engaged. I think this indicates that the actuator on the driver side door may also be starting to fa... Read more
Incident date: Sep 1, 2021
My car showed all kinds of notices on the screen and was not turning on correctly and shaking while driving or standing. I took it to the dealer and was told my entire engine will have to be replaced due to oil sludge on the engine and this will cost be around $9000. I’ve been researching and it seems this tends to happen a lot to dodge car engines. My car has under 60,000 miles.
Incident date: Sep 1, 2021
My car showed all kinds of notices on the screen and was not turning on correctly and shaking while driving or standing. I took it to the dealer and was told my entire engine will have to be replaced due to oil sludge on the engine and this will cost be around $9000. I’ve been researching and it seems this tends to happen a lot to dodge car engines. My car has under 60,000 miles.
Incident date: Sep 11, 2021
Vehicle came to an abrupt stop on road. I was unable to get my vehicle into neutral or drive to safely move my vehicle to the side of the road. After several failed attempts to restart my vehicle, a tow truck company had to tow my vehicle. My Fuel pump was bad and had to be replaced. A mechanic told me it is rare for a fuel pump to go bad in a vehicle with less than 100,000 miles on it.
Incident date: Jul 31, 2021
Hydraulic control unit, anti-lock brake system failed which resulted in "no brakes". Truck went through garage door. Could have happened on the road or stopping for pedestrian's. Problems reported to and confirmed by an independent service. The hydraulic control unit has not been inspected. No warning lamps, messages or other symptoms of the problem prior to failure. The hydraulic control un... Read more
Crash
Incident date: Sep 16, 2021
I was backing out of the driveway to go to work and my car suddenly stopped. All the lights on the shifter had turned red and moving the shifter did nothing. I restarted the car and everything worked normally but I am concerned about my car doing it again while driving on a busy road and put mine and other drivers safety in jeopardy. The car is available for inspection at any time. There were no o... Read more
Incident date: Sep 15, 2021
Car wrecked totaling car rollover crash no deployed airbags with wreck
Crash
1 injured