Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Oct 9, 2021
The passenger side front seat headrest deployed for no reason while sitting parked in a parking spot!
Incident date: Aug 1, 2021
Traction and abs light constantly on. Code c2200-49 present. Anti-lock brake module internal/internal electronic failure. Not able to use cruise control. Abs not working and no traction stability control due to abs module failure. 70k + miles on vehicle
Incident date: Aug 1, 2021
Traction and abs light constantly on. Code c2200-49 present. Anti-lock brake module internal/internal electronic failure. Not able to use cruise control. Abs not working and no traction stability control due to abs module failure. 70k + miles on vehicle
Incident date: Oct 4, 2021
The Uconnect radio has a defect where the touchscreen separates from the radio. The touchscreen starts doing phantom touches on its own and it is very startling. It goes out of control and repeatedly changes settings and applications. It becomes a very serious road hazard as well as health hazard. It is distracting with the beeping noises it makes and the jumping around of the screen. It pho... Read more
Incident date: Nov 15, 2019
The air bags light goes of and on and I got it fixed when I purchased the car and it is doing it again and air bags light is coming of and on and is always beeping saying its urgent the dealer won't look at I any more because they say it might be a recall
DODGE
CHALLENGER
(2021) - ENGINE
Oct 8, 2021
Incident date: Sep 28, 2021
The contact owns a 2021 Dodge SXT. The contact stated while the vehicle was at a standstill, it caught on fire without warning. The fire marshals extinguished the flames. A report was filed. The vehicle was towed to a tow lot. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
Fire
Incident date: Oct 6, 2021
The contact owns a 2015 Dodge Journey. The contact stated that while driving in torrential rain, the ABS warning light illuminated. Additionally, the cruise control was inoperable. The local dealer was contacted however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA Campaign Number: 15V675000 (Electronic Stability Control,... Read more
Incident date: Oct 7, 2021
Passenger side head rest sprung apart while driving down the road. Hit passenger in the back of the head.
DODGE
AVENGER
(2013) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Oct 7, 2021
Incident date: Jul 12, 2021
The contact owns a 2013 Dodge Avenger. The contact stated while driving at an undisclosed speed, the contact attempted to adjust the driver’s and passenger’s side mirrors however, the mirrors failed to adjust. The contact took the vehicle to a local dealer to be inspected and was informed that the power switch needed to be replaced. Shortly after the failure, the contact noticed that the check... Read more
Incident date: Jul 12, 2021
The contact owns a 2013 Dodge Avenger. The contact stated while driving at an undisclosed speed, the contact attempted to adjust the driver’s and passenger’s side mirrors however, the mirrors failed to adjust. The contact took the vehicle to a local dealer to be inspected and was informed that the power switch needed to be replaced. Shortly after the failure, the contact noticed that the check... Read more
Incident date: Sep 26, 2021
The contact owns a 2016 Dodge Journey. The contact stated they while driving 36 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact waited for ten minutes before restarting the vehicle and continue driving however, the failure recurred. The contact had the vehicle towed to the residence. The contact had an independent mechanic inspect the vehicle at ... Read more
Incident date: Sep 20, 2021
Every so often, while I’m driving, my vehicle totally shuts down in the middle of traffic as I slow down for a turn or to stop. The steering wheel becomes very difficult to maneuver, forcing me to stop exactly where I am, to shift it to park and crank it up again.
DODGE
GRAND CARAVAN
(2014) - SUSPENSION
Oct 6, 2021
Incident date: Oct 23, 2020
The contact owns a 2014 Dodge Grand Caravan. The contact stated while driving at various speeds, the vehicle experienced abnormal vibration and shaking. The vehicle was taken to the local dealer who rotated the tires, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 67,000.
Incident date: Oct 5, 2021
The vehicle cuts off when you slow your speed down.
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Oct 6, 2021
Incident date: Jul 5, 2021
The electronic component in the left passenger sliding door that operates and opens the door does not work. The door does not open manually without this functioning. I looked on line and found that this is common with this make and model of a van specifically to the left passenger sliding door malfunctioning (driver's side passenger sliding door). This is potentially dangerous for passengers in... Read more
Incident date: Oct 6, 2021
The front sub frame rusted out and almost killed everyone in the car the wheels turned out and lost all steering was really scary is there any way we can get this fixed by dodge this should be a recall I’ve looked at 6 calibers and all of them are rusted out
Crash
DODGE
CHALLENGER
(2020) - ENGINE
Oct 5, 2021
Incident date: Sep 23, 2021
Car completely shut off while driving on the freeway at 75mph. Car completely shut off another incident on the street and another incident in a parking lot.
DODGE
CHALLENGER
(2020) - SERVICE BRAKES
Oct 5, 2021
Incident date: Sep 23, 2021
Car completely shut off while driving on the freeway at 75mph. Car completely shut off another incident on the street and another incident in a parking lot.
DODGE
CHALLENGER
(2020) - ELECTRICAL SYSTEM
Oct 5, 2021
Incident date: Sep 23, 2021
Car completely shut off while driving on the freeway at 75mph. Car completely shut off another incident on the street and another incident in a parking lot.
Incident date: Oct 5, 2021
since I have owned the vehicle ( I purchased it brand new) this has happened approx 30 times maybe more. Intermittently when you try to brake, the brake peddle is hard as a rock. I mostly notice it when I am at a fairly high speed say 50 mph but the problem is so sporadic not possible to have it replicated for the mechanic. There is a recall for this exact problem but manufacturer insists my vin #... Read more
DODGE
GRAND CARAVAN
(2017) - ENGINE
Oct 5, 2021
Incident date: Sep 29, 2021
Airbag light came on and will not go off. Two separate cases. P066DD code causes check engine light to come on from ti.e to time.
DODGE
GRAND CARAVAN
(2017) - AIR BAGS
Oct 5, 2021
Incident date: Sep 29, 2021
Airbag light came on and will not go off. Two separate cases. P066DD code causes check engine light to come on from ti.e to time.
Incident date: Sep 26, 2021
The contact's wife owns a 2005 Dodge Magnum. The contact stated that his wife had received a recall notice for NHTSA Campaign Number: 16V352000 (Air Bags). His wife had taken the vehicle to the dealer to have the recall serviced; however, upon return of the vehicle, the passenger’s side air bag off warning light illuminated. His wife took the vehicle back to the dealer where she was informed tha... Read more
Incident date: Oct 1, 2021
U-Connect Bluetooth Radio changes stations on its own radio makes awful beeping sounds display asking do i want to adjust Clock Settings sometimes back up camera disables itself
Incident date: Oct 1, 2021
The contact owns a 2013 Dodge Charger. The contact stated that while driving at various speeds, the traction control warning light illuminated, and the speed decelerated to approximately 5-15 MPH. After turning off and restarting the vehicle, the vehicle would operate normally however, the failure would recur. The cause of the failure was not determined. The local dealer was notified of the failur... Read more
Incident date: Oct 1, 2021
The contact owns a 2013 Dodge Charger. The contact stated that while driving at various speeds, the traction control warning light illuminated, and the speed decelerated to approximately 5-15 MPH. After turning off and restarting the vehicle, the vehicle would operate normally however, the failure would recur. The cause of the failure was not determined. The local dealer was notified of the failur... Read more
Incident date: Sep 26, 2021
While pressing down on the brake , it became very hard to fully pushed down . Makes a noise that sounds like air is being pushed through while the brake is being pressed down . Delayed stops due to it being so hard to press the brake down . Brake light comes on along with “Service Electric Braking System” on dashboard .
Incident date: Oct 4, 2021
Active head restraint randomly deployed on passenger headrest under normal driving conditions.
DODGE
CHALLENGER
(2010) - ENGINE
Oct 4, 2021
Incident date: Oct 4, 2021
The Gen III hemi has an inherent design flaw in which the rollers making contact with the camshaft will fail, causing damage to the camshaft and causing the engine to misfire. This is due to the camshaft being moved away from the crankshaft as it causes oil starvation. After extensive research it appears to affect cars of various miles and workload. There is no single cause that makes this happen ... Read more
DODGE
CHALLENGER
(2010) - POWER TRAIN
Oct 4, 2021
Incident date: Oct 4, 2021
The Gen III hemi has an inherent design flaw in which the rollers making contact with the camshaft will fail, causing damage to the camshaft and causing the engine to misfire. This is due to the camshaft being moved away from the crankshaft as it causes oil starvation. After extensive research it appears to affect cars of various miles and workload. There is no single cause that makes this happen ... Read more
Incident date: Sep 28, 2021
In 2/2021 After having dealership replace thermostat and front brakes/rotors, I got my car back and then the same day the ABS, Traction control and ABS lights were on the dash, so I returned to dealership, resulting in full corrosion on the wiring harness repair from water leakage and anti lock brake module replacement. Now in late Sept (less than 3000 miles later) the ABS, traction control and S... Read more
Incident date: Sep 28, 2021
In 2/2021 After having dealership replace thermostat and front brakes/rotors, I got my car back and then the same day the ABS, Traction control and ABS lights were on the dash, so I returned to dealership, resulting in full corrosion on the wiring harness repair from water leakage and anti lock brake module replacement. Now in late Sept (less than 3000 miles later) the ABS, traction control and S... Read more
Incident date: Sep 28, 2021
In 2/2021 After having dealership replace thermostat and front brakes/rotors, I got my car back and then the same day the ABS, Traction control and ABS lights were on the dash, so I returned to dealership, resulting in full corrosion on the wiring harness repair from water leakage and anti lock brake module replacement. Now in late Sept (less than 3000 miles later) the ABS, traction control and S... Read more
Incident date: Sep 15, 2021
Purchased this car 3 yrs a go about 2 weeks ago the airbag light remains on constantly the car was parked but remains on constantly. The car has 107K I search for recall on this site and nothing even though there are over 485 complaints for the same issue. What does it take to get this NOTICED by MOPAR this is obviously a safety hazard. I bet if one of MOPAR's dependents was driving a 2013 Dodg... Read more
DODGE
GRAND CARAVAN
(2018) - STRUCTURE:BODY
Oct 4, 2021
Incident date: Sep 1, 2021
The hoods paint is bubbling up - I contacted customer care at Dodge they told me to contact you
Incident date: Sep 24, 2021
There is a ticking sound coming from my engine. The dealer told me I need to replace my rocker arms. I've search and seen a lot of people having this problem with the rocker arms failing in the engine. If "a lot" of people are having this problem it sounds to me like a part defect by the manufacturer...
Incident date: May 4, 2021
The windshield popped off in one corner, it was due to the lack of a weather seal the truck was not equipped with. The lack of seal created a Reservoir of water that cannot be seen and made rust along the edges. This rust ate away the glue and lead to leaks and finally I had to replace the entire windshield because it was no longer safe to drive with when it rained. The water leaked in and obstruc... Read more
Incident date: Sep 7, 2021
LT 265 / 70 R 17 Driving at normal highway speed. No warning lamps, no messages, no other symptoms until heard a loud "bang" and steering became very difficult. Pulled over immediately to find a rear tire had exploded at edge of sidewall. The entire tread was blown off in one piece and caused damage to the vehicle. If I hadn't had a firm grip on the steering wheel before the tire blew up, I belie... Read more
Incident date: Apr 21, 2020
My 2012 Dodge Charger was bought used and it had been recently repaired and recalls performed on it. (The dealership was nice to point that out to me.) in Dec 2020 Wa. state. I have had nothing but problems with it. About a month later I had smelled smoke. I had my car scanned and it said camshaft needed to be replaced. So I did. It has stalled and seized up without warning. I was only going 40 ... Read more
Incident date: Apr 21, 2020
My 2012 Dodge Charger was bought used and it had been recently repaired and recalls performed on it. (The dealership was nice to point that out to me.) in Dec 2020 Wa. state. I have had nothing but problems with it. About a month later I had smelled smoke. I had my car scanned and it said camshaft needed to be replaced. So I did. It has stalled and seized up without warning. I was only going 40 ... Read more
Incident date: Apr 21, 2020
My 2012 Dodge Charger was bought used and it had been recently repaired and recalls performed on it. (The dealership was nice to point that out to me.) in Dec 2020 Wa. state. I have had nothing but problems with it. About a month later I had smelled smoke. I had my car scanned and it said camshaft needed to be replaced. So I did. It has stalled and seized up without warning. I was only going 40 ... Read more
Incident date: Sep 25, 2021
Driver seat Headrest “exploded” open while I was driving, no one else was in the car, there were no warning lights that this was going to happen. The headrest remains in the same state if inspection is needed.
Incident date: Oct 1, 2021
While driving down a smooth paved road approximately 40 mph, the passenger side headrest deployed for no reason. My 13yr old son was sitting in the seat and the headrest hit him in the head causing a headache and possible concussion. I'm submitting this just minutes after the incident and have not had it assessed or repaired. There were no warning lights displayed when this occurred. My vehicle i... Read more
1 injured
Incident date: Sep 30, 2021
Was sold car today that mileage was non actual and wasn’t told and this is illegal [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Sep 30, 2021
My wipers stop in the middle of the windshield when it’s pouring outside. Now my horn won’t turn off! I was told that it’s the TIPM and it’s a known issue with my car.
Incident date: Sep 30, 2021
My wipers stop in the middle of the windshield when it’s pouring outside. Now my horn won’t turn off! I was told that it’s the TIPM and it’s a known issue with my car.
Incident date: Sep 30, 2021
My wipers stop in the middle of the windshield when it’s pouring outside. Now my horn won’t turn off! I was told that it’s the TIPM and it’s a known issue with my car.
Incident date: Sep 27, 2021
Door panel detaching at the top by the window. Passenger side first and drivers side is starting. Pinch hazard and possible additional damage due to it being loose if side airbag deploys. First noticed 9/27/21.
Incident date: Apr 1, 2021
My radio screen cover is separating and looks like a big air bubble which causes the radio system to change stations and the system is not usable. So when you’re using the navigation system it cuts off the navigation system and the whole system starts to reboot. I was backing up in a reboot and he couldn’t and it affected the back up camera. I went to the dealer in Waldorf Maryland, and they t... Read more
Incident date: Sep 1, 2020
WATER COLLECTS IN THE RACETRACK TAILIGHT.