Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Oct 24, 2021
For many years (at least 8) this SUV has experienced odd, electrical issues (1) on at least 4 occasions I have found all windows lowered halfway when coming out to the car in the morning. (2) on 2 occasions I could not get the interior lights to turn off. It took multiple restarts and stops to stop effect. (3) about 18 months ago, while parked frequently at night, the horn would start honking. ... Read more
Incident date: Sep 28, 2021
It shows a recall 18V-332 U49 ON 5/17/18 I purchased this car 1/17/20 it does not appear this work was completed I am still having this problem (ECM) CAN SOMEONE PLEASE HELP
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Oct 24, 2021
Incident date: Oct 18, 2021
Last week the driver's side automatic sliding door in my 2016 Dodge Grand Caravan got stuck in the locked position. It is unable to be opened, either by remote or manually, and the lock can not be disabled rendering this door unusable. THIS IS A MAJOR SAFETY HAZARD! I have 4 children, which is the main reason I got a minivan and specifically one with automatic sliding doors. Two of my children are... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Oct 22, 2021
Incident date: Jun 1, 2021
I have a 2016 dodge grand caravan and every time I unlock the door or lock it it makes this loud buzzing noise, the door works fine it opens and close. But when using the unlock button from the key everyone can hear the load buzzing noise. I think it is the door actuator.
Incident date: Oct 22, 2021
While at speed, the FCW light goes off and the vehicle looses the ability to accelerate. I usually have to pull over, shut down the vehicle, and restart it to continue. I have had all of the recalls completed as soon as possible, and the last one was completed several years ago. Similar things happened previously with this car but seemed to be fixed by recalls. This has only started happening ... Read more
Incident date: Oct 22, 2021
While at speed, the FCW light goes off and the vehicle looses the ability to accelerate. I usually have to pull over, shut down the vehicle, and restart it to continue. I have had all of the recalls completed as soon as possible, and the last one was completed several years ago. Similar things happened previously with this car but seemed to be fixed by recalls. This has only started happening ... Read more
Incident date: Oct 22, 2021
While at speed, the FCW light goes off and the vehicle looses the ability to accelerate. I usually have to pull over, shut down the vehicle, and restart it to continue. I have had all of the recalls completed as soon as possible, and the last one was completed several years ago. Similar things happened previously with this car but seemed to be fixed by recalls. This has only started happening ... Read more
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Oct 22, 2021
Incident date: Oct 1, 2021
trans axle oil pump failure. transmission failed while in traffic. van would not move in forward or reverse. the problem was diagnosed by a dealer and found to be failure of the trans axle oil pump. transmission was replaced
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Oct 22, 2021
Incident date: Oct 20, 2021
The lock actuator in both rear sliding doors has failed. The first to fail was the rear passenger door. While the door and lock still operate, it makes a loud buzzing noise whenever it is activated (as described in the 2016 TSB issued by the manufacturer.) My mechanic inspected and confirmed this problem in September 2021. Just the other day (10/20/21), the actuator on the rear driver door also fa... Read more
Incident date: Oct 16, 2021
design issue on rack and pinion assembly. Basically metal transfer pipes on side of assembly rust out. This is my second Durango 2006 model to have this problem. Complete loss of steering assist occurs because of loss of power fluid out of fore mentioned pipes. The pipes cannot be repaired, entire rack and assembly must be replaced. Exposure to road salt is cause of rusting as assembly is totally... Read more
Incident date: Oct 22, 2021
The contact owns a 2013 Dodge Journey. The contact stated that while driving at unknown speed, the air bag warning light illuminated continuously. The vehicle was taken to an independent mechanic where a diagnostic test was not yet performed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 108,800. Th... Read more
Incident date: Oct 22, 2021
The headrest deployed and has a broken pin and I am unable to put it back in place.
1 injured
Incident date: Oct 20, 2021
My car lost power at all due to transmission failure
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Oct 21, 2021
Incident date: Oct 1, 2021
My doors are in a locked position and can't open! I have young children and no access to my doors. Just purchased this car from a dealership!
Incident date: Aug 15, 2021
The contact owns a 2013 Dodge Dart. The contact received notification of NHTSA Campaign Number: 15V800000 (Service Brakes, Hydraulic) and 19V293000 (Power Train) however, the parts to do the recall repairs were unavailable. The local dealer confirmed that parts were not yet available. The contact stated that the brake pedal was soft while depressed and hesitated to respond while driving. There wer... Read more
Incident date: Aug 15, 2021
The contact owns a 2013 Dodge Dart. The contact received notification of NHTSA Campaign Number: 15V800000 (Service Brakes, Hydraulic) and 19V293000 (Power Train) however, the parts to do the recall repairs were unavailable. The local dealer confirmed that parts were not yet available. The contact stated that the brake pedal was soft while depressed and hesitated to respond while driving. There wer... Read more
DODGE
GRAND CARAVAN
(2014) - POWER TRAIN
Oct 21, 2021
Incident date: Sep 3, 2021
My transmission and transmission pump has suddenly failed. Grand caravans manufactured late 2014, 2015 and 2016 have been recalled. Clearly this has the same issue. My vehicle should be included in the recall
Incident date: Oct 1, 2019
The contact owns a 2011 Ram 1500. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated no warning light was illuminated. The contact stated on the fourth attempt the vehicle started. The contact took the vehicle to the used car dealer where the vehicle was purchased however, the failure was not duplicated. The contact stated that the failure rec... Read more
Incident date: Oct 19, 2021
First is the cruise control - it sometimes work, sometimes does not. But when it does, it will at times kick on and off while in use. Scary at times. The next is the loss of power on the freeway. there are times when it will just bog down and not accelerate. other times it will catch and shift hard, other times will jerk. when these times occur, the check engine light comes on. But then wil... Read more
Incident date: Oct 19, 2021
First is the cruise control - it sometimes work, sometimes does not. But when it does, it will at times kick on and off while in use. Scary at times. The next is the loss of power on the freeway. there are times when it will just bog down and not accelerate. other times it will catch and shift hard, other times will jerk. when these times occur, the check engine light comes on. But then wil... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Oct 21, 2021
Incident date: Oct 19, 2021
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 50 MPH, the vehicle failed to properly accelerate. All vehicle movement stopped and traffic was slowed. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was not covered under NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not diagnosed or rep... Read more
DODGE
GRAND CARAVAN
(2010) - STRUCTURE:BODY
Oct 20, 2021
Incident date: Oct 15, 2021
Passenger side rear sliding door lock actuator makes a grinding or buzzing noise when unlocking and does not lock, when door lock is pressed.
Incident date: Aug 7, 2019
I purchased my 2012 Dodge Durango two years ago and it has been one of the most stressful issues I have ever hadz. Two days after purchasing it all the lights lit up my dash board the head lights wouldn’t go on the heater or air wouldn’t work and my windows in front would not roll down. This usually happens when I start it in the morning but it also will happen when I’m driving I almost got... Read more
Incident date: Aug 7, 2019
I purchased my 2012 Dodge Durango two years ago and it has been one of the most stressful issues I have ever hadz. Two days after purchasing it all the lights lit up my dash board the head lights wouldn’t go on the heater or air wouldn’t work and my windows in front would not roll down. This usually happens when I start it in the morning but it also will happen when I’m driving I almost got... Read more
Incident date: Aug 7, 2019
I purchased my 2012 Dodge Durango two years ago and it has been one of the most stressful issues I have ever hadz. Two days after purchasing it all the lights lit up my dash board the head lights wouldn’t go on the heater or air wouldn’t work and my windows in front would not roll down. This usually happens when I start it in the morning but it also will happen when I’m driving I almost got... Read more
DODGE
GRAND CARAVAN
(2017) - POWER TRAIN
Oct 20, 2021
Incident date: Oct 19, 2021
While driving the car will not shift through the gears. No warning lights came on and all fluids are at proper levels. Vehicle is making a whining noise.
Incident date: Oct 10, 2021
Break down of high pressure fuel pump causing lose of power and complete replacement of the fuel system
Incident date: Oct 14, 2021
Front and rear Subframes, crossbars are rusted and rotted. This car is available upon request. This is a safety hazard that can result in death. The subframes holds the engine and tires. If the engine falls out of the car while driving it could be fatal. The problem has been confirmed by an independent service center Car X. Their were no warning lamps.
DODGE
GRAND CARAVAN
(2018) - STRUCTURE:BODY
Oct 19, 2021
Incident date: Oct 19, 2021
Drivers door lock latch motor failed, door would not lock. Replaced latch assembly. 3 months later, drivers rear slider door latch jammed, and would not open. Awaiting parts. Passengers rear slider door occasionally buzzes.
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Oct 19, 2021
Incident date: May 5, 2020
Door lock motors failed and or failing. Replace a couple.
Incident date: Sep 28, 2021
The entire underneath and some panels of the vehicle are completely rusted to the point that the vehicle cannot be safely driven. The vehicle has never been in an ocean front town. Has been in Frankfurt, Germany and Atchison, Kansas.
Incident date: Sep 28, 2021
The entire underneath and some panels of the vehicle are completely rusted to the point that the vehicle cannot be safely driven. The vehicle has never been in an ocean front town. Has been in Frankfurt, Germany and Atchison, Kansas.
Incident date: Sep 28, 2021
The entire underneath and some panels of the vehicle are completely rusted to the point that the vehicle cannot be safely driven. The vehicle has never been in an ocean front town. Has been in Frankfurt, Germany and Atchison, Kansas.
Incident date: Sep 20, 2021
The vehicles uConnect system screen delaminated on its own and did not impose a safety issue at first but now it is pushing buttons and dialing SOS/911 calls while driving which serves as a distraction because I quickly have to stop it from proceeding with the SOS calls mid driving. I have contacted Dodge who, because I am out of warranty, won’t fix it. This is a very common issue and I found th... Read more
Incident date: Sep 20, 2021
The vehicles uConnect system screen delaminated on its own and did not impose a safety issue at first but now it is pushing buttons and dialing SOS/911 calls while driving which serves as a distraction because I quickly have to stop it from proceeding with the SOS calls mid driving. I have contacted Dodge who, because I am out of warranty, won’t fix it. This is a very common issue and I found th... Read more
DODGE
SPRINTER 3500
(2006) - SERVICE BRAKES, HYDRAULIC
Oct 19, 2021
Incident date: Oct 19, 2021
The contact owns a 2006 Dodge Sprinter 3500. The contact received a recall notification for NHTSA Campaign Number: 16V833000 (Electrical System, Service Brakes, Hydraulic) and for an unknown Manufacturer recall for the engine control unit failure however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had excee... Read more
DODGE
SPRINTER 3500
(2006) - ELECTRICAL SYSTEM
Oct 19, 2021
Incident date: Oct 19, 2021
The contact owns a 2006 Dodge Sprinter 3500. The contact received a recall notification for NHTSA Campaign Number: 16V833000 (Electrical System, Service Brakes, Hydraulic) and for an unknown Manufacturer recall for the engine control unit failure however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had excee... Read more
Incident date: Oct 16, 2021
The contact owns a 2016 Dodge Charger. The contact stated while her daughter was driving at unknown speed, the traction control warning light illuminated, and the vehicle decelerated to 30 MPH. The driver was able to park on the side of the road for 30 minutes before restarting the vehicle and drove to her destination. The driver took the vehicle to the local dealer and made them aware of the fail... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Oct 19, 2021
Incident date: Oct 1, 2021
THE TIPM FAILED, THIS HAS BEEN CONFIRMED WITH A MECHANIC. IT IS AVAILABLE FOR INSPECTION. THE CAR'S FUEL PUMP KEEPS RUNNING EVEN WHEN THE CAR IS TURNED OFF WHICH DRAINS THE BATTERY. I AM CONCERNED THAT IT MAY CAUSE A FIRE AND BURN MY HOUSE DOWN. THIS IS A KNOWN PROBLEM WITH THESE VEHICLES AND CERTAIN VIN NUMBERS ARE RECALLED. I WAS TOLD MY VIN NUMBER IS NOT ON RECALL. WITH THIS BEING A KNOW... Read more
DODGE
GRAND CARAVAN
(2012) - FUEL/PROPULSION SYSTEM
Oct 19, 2021
Incident date: Oct 1, 2021
THE TIPM FAILED, THIS HAS BEEN CONFIRMED WITH A MECHANIC. IT IS AVAILABLE FOR INSPECTION. THE CAR'S FUEL PUMP KEEPS RUNNING EVEN WHEN THE CAR IS TURNED OFF WHICH DRAINS THE BATTERY. I AM CONCERNED THAT IT MAY CAUSE A FIRE AND BURN MY HOUSE DOWN. THIS IS A KNOWN PROBLEM WITH THESE VEHICLES AND CERTAIN VIN NUMBERS ARE RECALLED. I WAS TOLD MY VIN NUMBER IS NOT ON RECALL. WITH THIS BEING A KNOW... Read more
Incident date: Oct 2, 2021
replacement transmission, the car jumps when driving with a foul burning odor and it sounds like a lawnmower when taking my feet off the gas to slow the vehicle down the car speeds up, the transmission light is still on, the problem has gotten worst, the component has not been inspected, the first time the transmission light appears was on 10/7/2021, and then it was checked by a mechanic and his d... Read more
Incident date: Oct 17, 2021
While the car was parked the driver's seat headrest sprung open and will not click into place again. The car has not had any collisions or impacts recently. I went to check for recalls and realized this is a common problem with 2013 dodge avengers. Luckily, this did not happen while I was driving the vehicle.
Incident date: Oct 18, 2021
While the NHTSA is looking at the later Dodge diesel pickups, the 5.9 engines commonly fail at low mileage (mine was at 100,000 miles) by the intank pump failing. Mine shut off at 45mph in traffic on State 33 in Idaho without warning.. My truck was towed to repair facility and waited 4 weeks for a substitute pump to be installed. The Turbo Diesel Register magazine commonly has articles of the hun... Read more
Incident date: Jan 10, 2021
The contact owns a 2001 Dodge Ram 1500. The contact stated while driving 45 MPH, the contact was making a turn and heard a loud grinding noise coming from the vehicle. The contact pulled the vehicle to the side of the road and took the vehicle out of gear and heard the grinding sound again. The contact was able to continue to drive to the residence. The contact inspected the vehicle and noticed th... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Oct 18, 2021
Incident date: Sep 1, 2021
Both sliding doors will not open. It started that one would not lock and one would not unlock now both are stuck closed. I have 3 kids and they have to crawl out the front doors in order to get out or in. I have been reading about the actuators going out on other vans.
DODGE
GRAND CARAVAN
(2016) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Oct 18, 2021
Incident date: Jul 1, 2021
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the driver’s side sliding door had become defective and could not be opened from either the inside or the outside. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 110,000.
Incident date: Jan 1, 2020
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical system) however, the part to the recall was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactur... Read more
DODGE
GRAND CARAVAN
(2018) - STRUCTURE:BODY
Oct 18, 2021
Incident date: Oct 3, 2021
About 2 weeks ago, the power rear driver door stoped working, it is stuck in the lock position and can not be opened by hand from the outside or the inside, by remote or with the button in overhead console the car. This is a safety issue as we need to be able to open it up when a passenger (in this instance our kid) needs to get out. After some research online, I found out that this is a known iss... Read more
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Oct 18, 2021
Incident date: Oct 3, 2021
About 2 weeks ago, the power rear driver door stoped working, it is stuck in the lock position and can not be opened by hand from the outside or the inside, by remote or with the button in overhead console the car. This is a safety issue as we need to be able to open it up when a passenger (in this instance our kid) needs to get out. After some research online, I found out that this is a known iss... Read more
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Oct 18, 2021
Incident date: Oct 3, 2021
About 2 weeks ago, the power rear driver door stoped working, it is stuck in the lock position and can not be opened by hand from the outside or the inside, by remote or with the button in overhead console the car. This is a safety issue as we need to be able to open it up when a passenger (in this instance our kid) needs to get out. After some research online, I found out that this is a known iss... Read more