Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Dec 8, 2021
In the smallest snow flurry while driving the FCW system, as well as the ACC system will disable themselves because the system reports the sensor is blocked. This has happened every time I drive in any kind of currently falling snow. If I stop the car, wipe the sensor off, and continue driving, the system will work for a little while until snow clogs/accumulates on the sensor again.
DODGE
GRAND CARAVAN
(2015) - ELECTRICAL SYSTEM
Dec 8, 2021
Incident date: Sep 1, 2021
Passenger sliding door faulty actuator. Five months after purchasing the car the door started buzzing every time it is unlocked.
Incident date: Dec 8, 2021
I've owned this car a little over a month. I filled up the gas tank today, after leaving the gas station the car stalled in the middle of a busy intersection. thankfully no one was coming the opposite direction at the time before i could get the car restarted. at the next light it stalled again, and then was able to restart the car. i was able to pull into a parking lot to access any issues. ... Read more
Incident date: Dec 8, 2021
I've owned this car a little over a month. I filled up the gas tank today, after leaving the gas station the car stalled in the middle of a busy intersection. thankfully no one was coming the opposite direction at the time before i could get the car restarted. at the next light it stalled again, and then was able to restart the car. i was able to pull into a parking lot to access any issues. ... Read more
Incident date: Dec 8, 2021
I've owned this car a little over a month. I filled up the gas tank today, after leaving the gas station the car stalled in the middle of a busy intersection. thankfully no one was coming the opposite direction at the time before i could get the car restarted. at the next light it stalled again, and then was able to restart the car. i was able to pull into a parking lot to access any issues. ... Read more
DODGE
GRAND CARAVAN
(2013) - UNKNOWN OR OTHER
Dec 8, 2021
Incident date: Dec 9, 2020
Vehicle stops running without warning at random times while driving. Power steering and brakes stop working and vehicle is difficult to control, or to pull off the road to a safe location. Have not had it looked at by a mechanic yet. Car is sitting because it’s too dangerous to drive.
Incident date: Nov 4, 2021
The contact owns a 2006 Dodge Ram 2500. The contact stated that while driving at 70 MPH and hauling a travel trailer, the vehicle wobbled, and the contact lost control of the vehicle when the front driver's and passenger's tires went in different directions. The contact was able to pull over and park the vehicle. The vehicle was towed to an independent mechanic and diagnosed with fractured linkage... Read more
Incident date: Dec 7, 2021
The heat on the passenger does not work at all I was driving and the frost kept coming back on the windshield I almost had a wreck with another vehicle. The way the sunshine hit the frost on the windshield it shined to bright for me to see. How is this safe? I have seen where many people are having this issue online. It just blows cold air on the passenger side vents. No police were involved but I... Read more
Incident date: Dec 7, 2021
The heat on the passenger does not work at all I was driving and the frost kept coming back on the windshield I almost had a wreck with another vehicle. The way the sunshine hit the frost on the windshield it shined to bright for me to see. How is this safe? I have seen where many people are having this issue online. It just blows cold air on the passenger side vents. No police were involved but I... Read more
Incident date: Dec 6, 2021
The contact owns a 2018 Dodge Charger. The contact stated that while entering the vehicle, he noticed that the front passenger’s side door panel had detached from the door frame. The local dealer was contacted about having the vehicle inspected. The contact was informed that the vehicle was out of warranty and that there would be a cost assessed for the inspection. The vehicle was not diagnosed ... Read more
Incident date: Dec 7, 2021
Main Head Lamps go out with no warning or indicator saying that the lamp is off, and it MAY or MAY not come back on....In this case it is ( at this time ) only the Driver side Lamp. This is Intermittent and no rhyme or reason as to why . This particular Lamp assembly is a specific FACTORY LAMP and also , from my understanding. incorporates a FACtORY Ballast.
Incident date: Dec 7, 2021
Main Head Lamps go out with no warning or indicator saying that the lamp is off, and it MAY or MAY not come back on....In this case it is ( at this time ) only the Driver side Lamp. This is Intermittent and no rhyme or reason as to why . This particular Lamp assembly is a specific FACTORY LAMP and also , from my understanding. incorporates a FACtORY Ballast.
DODGE
CHALLENGER
(2018) - UNKNOWN OR OTHER
Dec 7, 2021
Incident date: Jul 15, 2021
* Component: UConnect 4C 8.4" Screen is delaminating. Reaching out to others in the region, this is a common occurrence, possibly brought on by excessive heat/humidity. * Safety: Not directly related to safety. * Problem has been confirmed by dealer as being a part that would need to be replaced to fix. * Problem has not been inspected by any party other than manufacturer's dealer. * There was no... Read more
Incident date: Jul 24, 2021
Went to crank the truck one day and all of a sidden the igniton switch started smoking . It burnt the whole entire wire from the top all the way to the PCM
Fire
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Dec 6, 2021
Incident date: Dec 6, 2021
Rear door makes a buzzing sound when door is unlocked. Door also does not seem to function properly when closing and opening.
Incident date: Oct 16, 2021
Engine died and would not start... while driving in traffic causing a near crash and blocking traffic..Problem confirmed to be the ECM, and confirmed to be faulty by Dodge Dealer and the Cummings repair factory and not repairable..did not see or hear any warning..
Incident date: Oct 16, 2021
Engine died and would not start... while driving in traffic causing a near crash and blocking traffic..Problem confirmed to be the ECM, and confirmed to be faulty by Dodge Dealer and the Cummings repair factory and not repairable..did not see or hear any warning..
Incident date: Oct 16, 2021
Engine died and would not start... while driving in traffic causing a near crash and blocking traffic..Problem confirmed to be the ECM, and confirmed to be faulty by Dodge Dealer and the Cummings repair factory and not repairable..did not see or hear any warning..
Incident date: Nov 21, 2021
All current recalls have been performed on this vehicle. While making left and right hand turns after coasting down from a highway speed (55MPH or greater) the vehicle will stall. We will loose all power steering and brakes. No warning lights come on and everything appears normal except the engine is not running. Something in the fuel or electrical system is intermittently failing. I suspect it to... Read more
Incident date: Nov 21, 2021
All current recalls have been performed on this vehicle. While making left and right hand turns after coasting down from a highway speed (55MPH or greater) the vehicle will stall. We will loose all power steering and brakes. No warning lights come on and everything appears normal except the engine is not running. Something in the fuel or electrical system is intermittently failing. I suspect it to... Read more
Incident date: Nov 21, 2021
All current recalls have been performed on this vehicle. While making left and right hand turns after coasting down from a highway speed (55MPH or greater) the vehicle will stall. We will loose all power steering and brakes. No warning lights come on and everything appears normal except the engine is not running. Something in the fuel or electrical system is intermittently failing. I suspect it to... Read more
Incident date: Dec 6, 2021
Car shuts off while driving, no warning, it will start back up after a few tries. Has happened multiple times
Incident date: Dec 6, 2021
The contact owns a 2014 Dodge Durango. The contact stated that the front windshield lining was cracked which caused water to seep into the glove compartment. Additionally, the exterior tailgate door lights were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed ... Read more
Incident date: Dec 6, 2021
The contact owns a 2014 Dodge Durango. The contact stated that the front windshield lining was cracked which caused water to seep into the glove compartment. Additionally, the exterior tailgate door lights were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed ... Read more
Incident date: Sep 20, 2021
The contact owns a 2013 Dodge Charger. The contact stated that while the vehicle was in reverse, the steering wheel suddenly became very difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the power steering pump was faulty and needed to be replaced. The power steering pump was replaced, and the failure was remedied. The manufacturer was notified of ... Read more
Incident date: Oct 28, 2021
Engine code P0306 (cylinder misfire #6) Replaced the coil pack and spark plug, still misfiring. Moved the cylinder #6 injector to another cylinder head and it still misfires on #6. Know problems with the 3.6L Pentastar Engine but they say my vin isn't listed in Chrysler's extended warranty covering it. Also a lawsuit about it currently going on it Montana https://www.classaction.org/news/fca-us-hi... Read more
Incident date: May 25, 2021
Camshaft lobe warn down from, from faulty rocker arm roller (needle bearing) (there is no to very little compression in cylinder 5), apparently engine is lubricated "by splash oil design" and people smarter then me have diagnosed that it is a design flaw.(having to do with the well and the height of the bores that accept the rocker arms) The engine only had 118,000 miles when the engine light came... Read more
Incident date: Dec 5, 2021
Rear camera image is turned upside down. Concerned about backing up and hitting someone.
Incident date: Dec 2, 2021
Unknown i took my car to repair shop for oil change when car was on rack they noticed the front crossmember (X69 warranty extension) was rusted with a good sized hole he said it is ready to break and would loose steering control and can wrect k they printed off a technical service bulletin from dodge i called dodge they said it wasnt a recall so they wont pay for repair a dodge dealer gave me a qu... Read more
Incident date: Dec 4, 2021
My TIPM is failing. Due to this, my vehicle stalls randomly with no repair codes being shown after stalling. Everything from the battery to the catalytic converter has been replaced to no avail. I even almost was killed on the freeway coming home from work one morning because the vehicle stalled after running fine for a couple of weeks. This has been going on for almost a year and I have replaced... Read more
Incident date: Aug 18, 2021
Doing some checking problems with this particular vehicle it seems that the water pump/ radiator has problems. My vehicle has a anti-freeze leak when at idle leaving a stream in the driveway. Thus causing a problem for pets and wildlife. The engine warning light has come on. The a/c compressor makes a noise also. FYI.
Incident date: Feb 1, 2021
The gear will not shift unless I press the release button. After I took it for a recall in Route 18 Dodge dealer East Brunswick NJ, it came back without been able to shift. I asked the mechanic why my car is no moving, they said you have to press the release button and shift gears at the same. I told them I didn’t bring my car in like this. After I spoke to “Mike” the manager, he said it wa... Read more
Incident date: Feb 1, 2021
The gear will not shift unless I press the release button. After I took it for a recall in Route 18 Dodge dealer East Brunswick NJ, it came back without been able to shift. I asked the mechanic why my car is no moving, they said you have to press the release button and shift gears at the same. I told them I didn’t bring my car in like this. After I spoke to “Mike” the manager, he said it wa... Read more
Incident date: Feb 1, 2021
The gear will not shift unless I press the release button. After I took it for a recall in Route 18 Dodge dealer East Brunswick NJ, it came back without been able to shift. I asked the mechanic why my car is no moving, they said you have to press the release button and shift gears at the same. I told them I didn’t bring my car in like this. After I spoke to “Mike” the manager, he said it wa... Read more
Incident date: Jun 1, 2021
The contact owns a 2005 Dodge Durango. The contact stated that the vehicle would lose motive power while driving. The vehicle was taken to an independent mechanic who tested the battery and the alternator however, neither was the cause of the failure. The manufacturer was called however, a representative was not able to be reached. The vehicle was not repaired. After searching online, the contact ... Read more
Incident date: Dec 3, 2021
HVAC mode door inoperative causing defroster to not operate and only allowing air out of dash vents causing safety issue when windshield is fogged up due to dew or humidity from rain causing loss of visibility. Mode door broken which involves pulling dashboard and evacuating A/C system at a very significant cost. Have read and heard of many complaint due to broken doors in HVAC system on these veh... Read more
DODGE
CHALLENGER
(2011) - AIR BAGS
Dec 2, 2021
Incident date: Dec 2, 2021
I had the dealership fix a recall (N9C07) for the passenger seat wiring harness connector for the passenger side airbag a while back. My airbag warning lamp turned on recently and my mechanic told me it was that same issue that the recall was supposed to fix. I was told by the dealer that since this was replaced once already, they refused to replace it again. This is a major safety concern if... Read more
DODGE
GRAND CARAVAN
(2012) - POWER TRAIN
Dec 2, 2021
Incident date: Apr 30, 2021
While driving 55 MPH on the highway all the lights on the dashboard began flashing and the vehicle lost ALL power - No power steering, no brakes, no engine, nothing. Luckily I was going uphill in the mountains without any traffic and was able to eventually stop. Had there been a vehicle behind me, the results could have been fatal. The vehicle was towed to a nearby trusted shop. They are saying it... Read more
DODGE
GRAND CARAVAN
(2012) - ENGINE
Dec 2, 2021
Incident date: Apr 30, 2021
While driving 55 MPH on the highway all the lights on the dashboard began flashing and the vehicle lost ALL power - No power steering, no brakes, no engine, nothing. Luckily I was going uphill in the mountains without any traffic and was able to eventually stop. Had there been a vehicle behind me, the results could have been fatal. The vehicle was towed to a nearby trusted shop. They are saying it... Read more
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Dec 2, 2021
Incident date: Apr 30, 2021
While driving 55 MPH on the highway all the lights on the dashboard began flashing and the vehicle lost ALL power - No power steering, no brakes, no engine, nothing. Luckily I was going uphill in the mountains without any traffic and was able to eventually stop. Had there been a vehicle behind me, the results could have been fatal. The vehicle was towed to a nearby trusted shop. They are saying it... Read more
Incident date: Dec 2, 2020
The contact owns a 2015 Dodge Durango. The contact stated upon inspection it was discovered that the brake light strip was dim on the rear passenger’s side of the vehicle. The contact indicated that water had accumulated inside the taillight assembly housing. The vehicle was taken to the local dealer who diagnosed that the rear taillight assembly was faulty and needed to be replaced. The vehicle... Read more
Incident date: Nov 21, 2021
Hard, front collision with deer, spun several times before rolling over a couple times down a small hill. Side air bags deployed but front did not deploy resulting in severer and additional driver injuries including but not limited to chest contusions, spleen hematoma and concussion. He was hospitalized and has a long road ahead. Car was totaled and towed. Insurance company has it now. They an... Read more
Crash
1 injured
Incident date: May 1, 2021
The contact owns a 2009 Dodge Journey. The contact stated that while attempting to start the vehicle, the vehicle failed to start up. The vehicle also failed to start up after receiving a jumpstart. The contact mentioned that the starter needed to be tampered with for the vehicle to start. The vehicle was taken to an independent mechanic where it was diagnosed that the starter needed to be replace... Read more
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Dec 2, 2021
Incident date: Jun 2, 2021
Before 50K miles the transmission went out and a cylinder blew at the same time. There was no warning this would happen and when it happened we were in traffic and caused the vehicle to jump almost hitting another car. This was repaired by Dodge. At the time of pick up the technician in the shop told us that this is a common issue with these vans and he sees this all the time. Also the breaks have... Read more
DODGE
GRAND CARAVAN
(2019) - ENGINE
Dec 2, 2021
Incident date: Jun 2, 2021
Before 50K miles the transmission went out and a cylinder blew at the same time. There was no warning this would happen and when it happened we were in traffic and caused the vehicle to jump almost hitting another car. This was repaired by Dodge. At the time of pick up the technician in the shop told us that this is a common issue with these vans and he sees this all the time. Also the breaks have... Read more
DODGE
GRAND CARAVAN
(2019) - SERVICE BRAKES
Dec 2, 2021
Incident date: Jun 2, 2021
Before 50K miles the transmission went out and a cylinder blew at the same time. There was no warning this would happen and when it happened we were in traffic and caused the vehicle to jump almost hitting another car. This was repaired by Dodge. At the time of pick up the technician in the shop told us that this is a common issue with these vans and he sees this all the time. Also the breaks have... Read more
Incident date: Jul 17, 2021
The Uconnect Radio has started to delaminate and causes the system to randomly change between radio, satellite radio, navigation, clock, etc. This fully integrated system also controls A/C, Heat, rear backup camera, all adjustable functions in the vehicle, and is unsafe when this happens. Dealership offers to update the radio but it has nothing to do with the software it's the touchscreen. Diagnos... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Dec 1, 2021
Incident date: Nov 30, 2021
The door lock actuator is buzzing on our driver side sliding door. I have read that there are issues with buzzing and then the lock failing and the door not opening. This is super concerning because my three year old sits on this side in a five point harness.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Dec 1, 2021
Incident date: Nov 21, 2021
Both of my back sliding doors have locked up….we had to pull by 80 year old mother in law out the back cargo area…this is a 2016 vehicle and now the alarm is constantly going of the horn is blowing and I am on disability and can not afford to fix all that is going wrong with this car….now I have a van that the kids are having to climb in and out the front and this is so embarrassing…please... Read more