Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Dec 8, 2021
What happened to my 2012 1500 Dodge Ram Pickup truck is exactly what is stated in the U04 Ram recall. This makes me wonder why am I not also listed in the recall. While driving to work I felt a big jolt in the car. I thought initially it was something with the brakes but everything seem ok with the brakes and since I was only a block away from work I kept going and park in my assigned parking l... Read more
Incident date: Nov 22, 2021
The contact owns a 2007 Dodge Caliber. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear passenger side. The contact looked in the rearview mirror and saw sparks coming from the rear passenger side. The contact pulled over, and upon inspection, the contact noticed that the rear passenger's side tire was inward and the cross member was ... Read more
Fire
Incident date: Nov 22, 2021
The contact owns a 2007 Dodge Caliber. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear passenger side. The contact looked in the rearview mirror and saw sparks coming from the rear passenger side. The contact pulled over, and upon inspection, the contact noticed that the rear passenger's side tire was inward and the cross member was ... Read more
Fire
Incident date: Dec 15, 2021
Head on Collison with light pole high speed the no airbags deployed. Vehicle was towed to tow yard is awaiting insurance to estimate damages.
Crash
2 injured
Incident date: Dec 1, 2021
The contact owns a 2013 Dodge Durango. The contact stated while driving 30 MPH, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the driver’s side cylinder to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 13... Read more
Incident date: Dec 13, 2021
On December 13, 2021 my 2016 Dodge Dart shut down while driving and would not start back up. Had it towed to a repair shop, they could not duplicate the problem. I contacted Chrysler and the agent who helped me said there is no known issues with this particular vehicle. I found at that was a lie with a little google search. Picked my vehicle up and immediately took it to the Dodge dealership. ... Read more
Incident date: Dec 5, 2021
The key fob would be in the car, foot on break and the car wouldn't start. Even with a replaced key fob battery. It didn't give any indication that the key fob wasn't detected but the car wouldn't start. It happened a total of 5 times. Twice leaving me stranded with 3 kids in the car.
Incident date: Dec 14, 2021
Engine shuts off without warning. Driving and all of sudden, engine stops, drop vehicle in neutral and push start and it starts right back. I have been on curvy road, going up steep hill and also on perfectly level road, makes no difference, happens without warning. Dangerous because on hill started rolling back...can't steer on curvy road unless engine running...please check into this before ... Read more
Incident date: Dec 8, 2021
The car randomly dies. I will come to a stop sign or stop light and it will shut off without warning. Usually I put the car in park and it starts back up without issues. Last time it happened when I started it back up it was stuck in 3rd gear. I've had it towed to Landmark dodge before and they said cam shaft sensor so they replaced it. Then it happened again and they agreed it was the battery. Re... Read more
Incident date: Dec 8, 2021
The car randomly dies. I will come to a stop sign or stop light and it will shut off without warning. Usually I put the car in park and it starts back up without issues. Last time it happened when I started it back up it was stuck in 3rd gear. I've had it towed to Landmark dodge before and they said cam shaft sensor so they replaced it. Then it happened again and they agreed it was the battery. Re... Read more
Incident date: Dec 8, 2021
The car randomly dies. I will come to a stop sign or stop light and it will shut off without warning. Usually I put the car in park and it starts back up without issues. Last time it happened when I started it back up it was stuck in 3rd gear. I've had it towed to Landmark dodge before and they said cam shaft sensor so they replaced it. Then it happened again and they agreed it was the battery. Re... Read more
DODGE
GRAND CARAVAN
(2010) - SERVICE BRAKES
Dec 14, 2021
Incident date: Dec 13, 2021
The contact owned a 2010 Dodge Grand Caravan. The contact stated while driving 45 MPH, the brake pedal was depressed however, the brakes failed to operate causing the vehicle to rear-end another vehicle. There was no warning light illuminated. The passenger-side airbag deployed upon impact; however, the driver’s side air bag failed to deploy causing the contact to impact the steering wheel. The ... Read more
Crash
1 injured
DODGE
GRAND CARAVAN
(2010) - AIR BAGS
Dec 14, 2021
Incident date: Dec 13, 2021
The contact owned a 2010 Dodge Grand Caravan. The contact stated while driving 45 MPH, the brake pedal was depressed however, the brakes failed to operate causing the vehicle to rear-end another vehicle. There was no warning light illuminated. The passenger-side airbag deployed upon impact; however, the driver’s side air bag failed to deploy causing the contact to impact the steering wheel. The ... Read more
Crash
1 injured
Incident date: Jan 1, 2015
The contact owns a 2010 Dodge Nitro. The contact stated that the rear driver's side door would not unlock to open. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Dec 14, 2021
Incident date: Dec 7, 2021
The contact owns a 2015 Dodge Grand Caravan. The contact stated that while driving at an unknown speed, there was a whining noise coming from the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission pump needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and informed the c... Read more
DODGE
CHALLENGER
(2013) - AIR BAGS
Dec 13, 2021
Incident date: Aug 11, 2021
Airbag light stays on and bells. I put in for the recall but records show even on here that its repaired but it never has. I'm afraid it may explode and metal may come out and and harm me or passenger. Why does system show repair but it hasnt been and can it be repaired? It's a part of recall.
DODGE
GRAND CARAVAN
(2019) - UNKNOWN OR OTHER
Dec 13, 2021
Incident date: Dec 13, 2021
Rear passenger door will not unlock or open.
Incident date: Oct 2, 2021
The contact's wife leased a 2018 Dodge Charger. The contact stated that while driving at 60-62 MPH, she heard abnormal clinking sounds and the vehicle lost suspension and inadvertently turned to the right. The contact stated that as she quickly steered the steering wheel to the left, the vehicle spun out three times. The contact was able to veer to the side of the road and exited the vehicle to de... Read more
Incident date: Oct 2, 2021
The contact's wife leased a 2018 Dodge Charger. The contact stated that while driving at 60-62 MPH, she heard abnormal clinking sounds and the vehicle lost suspension and inadvertently turned to the right. The contact stated that as she quickly steered the steering wheel to the left, the vehicle spun out three times. The contact was able to veer to the side of the road and exited the vehicle to de... Read more
Incident date: Dec 13, 2021
The lift gate light housing assembly develops cracks due to design flaw, allowing housing assembly to fill with water and cause lights to malfunction. The housing assembly is available for inspection upon request. The rear lights of the vehicle are not functioning as intended and can cause rear end vehicle collision, which car cause injury or worst to the passengers. The problem has been verifi... Read more
Incident date: Dec 13, 2021
The lift gate light housing assembly develops cracks due to design flaw, allowing housing assembly to fill with water and cause lights to malfunction. The housing assembly is available for inspection upon request. The rear lights of the vehicle are not functioning as intended and can cause rear end vehicle collision, which car cause injury or worst to the passengers. The problem has been verifi... Read more
Incident date: Dec 11, 2021
I believe that my vehicle falls under the Dodge R09 recall. As I accelerated on the gas, my car stalled out causing me to coast to the median. After about 30 minutes the car began to run without issue again. My vehicle acted exactly like the description from the recall for the fuel sensor. However, Dodge told me to pay out of pocket because it was not under the recall.
Incident date: Dec 11, 2021
I believe that my vehicle falls under the Dodge R09 recall. As I accelerated on the gas, my car stalled out causing me to coast to the median. After about 30 minutes the car began to run without issue again. My vehicle acted exactly like the description from the recall for the fuel sensor. However, Dodge told me to pay out of pocket because it was not under the recall.
Incident date: Aug 9, 2021
In October 2014, a recall was called for some 2014 Dodge Durangos and Jeep Grand Cherokees because a electrical issue where the air bag light intermittently comes on and turns off repeatedly. My vehicle was not included but it is having the same issue which almost seems like a short in wiring. This is an issue that widely discussed in the Durango chat as other people are told as well that their 20... Read more
Incident date: Aug 9, 2021
In October 2014, a recall was called for some 2014 Dodge Durangos and Jeep Grand Cherokees because a electrical issue where the air bag light intermittently comes on and turns off repeatedly. My vehicle was not included but it is having the same issue which almost seems like a short in wiring. This is an issue that widely discussed in the Durango chat as other people are told as well that their 20... Read more
Incident date: Sep 20, 2021
The battery went dead and I put a new one in then a screen comes up and says wait for the vin to be verified but does nothing I think The PCM/ECU needs to be flashed to vin and it stopped communicating. I had to buy a new pcm but it’s not flashed to my vin and I saw there was a recall.
Incident date: Dec 9, 2021
The driver seat moves on its own about 2 inches forward and backwards.no accident has happened.
Incident date: Dec 1, 2021
The car will just turn off, requiring it be placed in park and restarted.
Incident date: Dec 11, 2021
Both airbag harnesses under the driver and passenger seat had to be replaced because of faulty connections that kept throwing air bag codes on dash display
Incident date: Dec 11, 2021
Both airbag harnesses under the driver and passenger seat had to be replaced because of faulty connections that kept throwing air bag codes on dash display
Incident date: Dec 11, 2021
I went out to start my truck and there was only one headlight working. After replacing the left driver's side bulb multiple times and it still didn't work I had a mechanic look at it and he figured out it was a wiring connector problem.
Incident date: Dec 10, 2021
I took my vehicle in for an oil drip and the mechanic tells me that I have a strap broken and hanging down on my fuel tank. He tells me there is a recall for it. I called the dealership and they tell me there is a recall for some trucks with the same year, make and model but mine is not one of them. I don't understand why my truck is not covered under this recall when it happened to my truck. Sa... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Dec 11, 2021
Incident date: Aug 1, 2021
Loud buzzing sound when unlocking doors coming from sliding passenger side sliding door. At times cannot get door to operate. Safety issue!! I have reported this earlier and want to know when recall will occur. Dealer approx cost $1000 per door. Crazy, that people may get trapped inside car, and there is nothing Dodge is doing about it. Like I said, I have reported this before, so the da... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Dec 11, 2021
Incident date: Aug 1, 2021
Loud buzzing sound when unlocking doors coming from sliding passenger side sliding door. At times cannot get door to operate. Safety issue!! I have reported this earlier and want to know when recall will occur. Dealer approx cost $1000 per door. Crazy, that people may get trapped inside car, and there is nothing Dodge is doing about it. Like I said, I have reported this before, so the da... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Dec 10, 2021
Incident date: Dec 7, 2021
The sliding door drivers side has malfunctioned. Stuck in lock position. Cannot unlock or lock. The door is stuck closed. I’ve tried everything to try to open it. Will not open. Passengers cannot get out. I presume it’s the acutater that I cannot afford to get fixed. This is a safety issue.
Incident date: Dec 1, 2021
I have suffered a known issue with the exterior lighting on these vehicles. Water has gotten into the tail light housing and caused the light to go out…a $1300 part. Water intrusion has been long documented in these model year Durangos, with no recall ever issued.
Incident date: Nov 5, 2021
Exiting the freeway the truck vibrated and shut off going 55 mph, no brakes, no power steering going into a curve. I managed to keep it on the road and had it Towed to nearest dealership where they were able to diagnose the problem immediately and I was told that this is a know problem with this truck. $6000 to fix, contacted Ram customer service and a very rude woman put the dealership on the lin... Read more
Incident date: Nov 5, 2021
Exiting the freeway the truck vibrated and shut off going 55 mph, no brakes, no power steering going into a curve. I managed to keep it on the road and had it Towed to nearest dealership where they were able to diagnose the problem immediately and I was told that this is a know problem with this truck. $6000 to fix, contacted Ram customer service and a very rude woman put the dealership on the lin... Read more
Incident date: Nov 5, 2021
Exiting the freeway the truck vibrated and shut off going 55 mph, no brakes, no power steering going into a curve. I managed to keep it on the road and had it Towed to nearest dealership where they were able to diagnose the problem immediately and I was told that this is a know problem with this truck. $6000 to fix, contacted Ram customer service and a very rude woman put the dealership on the lin... Read more
Incident date: Dec 6, 2021
Randomly car will flash shifter issue, brake issues, no bus, and many others. Wipers will then turn on and will go off by beeping horn. Then dash goes black. Sometimes during these frequent episodes transmission won’t shift out of low gear. Turn car off and it’s dead. Randomly restarts and acts normal for a bit. A month ago fuel pump went and paid $800 to repair. Been happening for a year. Tod... Read more
Incident date: Dec 8, 2021
Driving back home on Dec-08-2021; about 2 miles from home I started hearing gear whine noise, only got louder. Pulled over about half mile from home, walked around the car to see if something was stuck underbody. After that, the vehicle would not engage gear when I put it in D or R. I had to press gas hard for the gear to engage, but the car unpredictably engage and would lurch forward and lose ge... Read more
Incident date: Dec 9, 2021
The heater core went again this is the 2nd one, it's a very scary thing when you can't get your windows passenger side defrosted. I live in Michigan and I have to have heat. Thank you Tom smith
Incident date: Nov 23, 2021
WIN IGNITION UNIT CAN Turn off BY KEY FOB MOVEMENT WHEN DRIVING CAUSING ENGINE TO SHUT OFF WITH LOSS OF STEERING AND BRAKING Control *** Fuel pump remains on when vehicle is off and key fob is removed. Risk of fuel pump fire and electrial FIRE. **TIPM SHORTS AT FUEL PUMP RELAY CAUSING FUEL pump to continually operate and drain battery and risk of fire FUEL pUMP TO CONTINUALLY RUN AND operate RI... Read more
Incident date: Nov 23, 2021
WIN IGNITION UNIT CAN Turn off BY KEY FOB MOVEMENT WHEN DRIVING CAUSING ENGINE TO SHUT OFF WITH LOSS OF STEERING AND BRAKING Control *** Fuel pump remains on when vehicle is off and key fob is removed. Risk of fuel pump fire and electrial FIRE. **TIPM SHORTS AT FUEL PUMP RELAY CAUSING FUEL pump to continually operate and drain battery and risk of fire FUEL pUMP TO CONTINUALLY RUN AND operate RI... Read more
Incident date: Nov 23, 2021
WIN IGNITION UNIT CAN Turn off BY KEY FOB MOVEMENT WHEN DRIVING CAUSING ENGINE TO SHUT OFF WITH LOSS OF STEERING AND BRAKING Control *** Fuel pump remains on when vehicle is off and key fob is removed. Risk of fuel pump fire and electrial FIRE. **TIPM SHORTS AT FUEL PUMP RELAY CAUSING FUEL pump to continually operate and drain battery and risk of fire FUEL pUMP TO CONTINUALLY RUN AND operate RI... Read more
Incident date: Dec 5, 2021
The problem component is the transmission fluid pump. The issue first started while driving. the transmission started making a grinding noise. the fault code for this was P0868. Our vehicle was towed to a dodge dealership for inspection and repairs. Estimated cost is $1576.84. I have researched this issue and feel this should be considered a recall. Owners should be covered for these repairs.
Incident date: Dec 8, 2021
The contact owned a 2008 Dodge Charger. The contact received notification of NHTSA Campaign Number: 16V352000 (Air Bags). The contact stated that while a female was driving the vehicle at an unknown speed with the contact's boyfriend and his older cousin as passengers in the vehicle, the driver crashed the vehicle into a wall. The contact stated that none of the air bags deployed upon impact. The ... Read more
Crash
2 injured
DODGE
GRAND CARAVAN
(2017) - LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Dec 8, 2021
Incident date: Sep 15, 2020
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver’s side sliding door would not open manually or electronically. Additionally, the door failed to lock securely. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the rod in the door was loose and needed to be replaced. The rod clips were replaced however, the failure pe... Read more
DODGE
GRAND CARAVAN
(2016) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Dec 8, 2021
Incident date: Nov 1, 2021
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving at various speeds on three separate occasions, the accelerator pedal was sticking. The contact stated there was a warning indicator light illuminated but, was unable to identify the warning light. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approxi... Read more
Incident date: Dec 8, 2021
In the smallest snow flurry while driving the FCW system, as well as the ACC system will disable themselves because the system reports the sensor is blocked. This has happened every time I drive in any kind of currently falling snow. If I stop the car, wipe the sensor off, and continue driving, the system will work for a little while until snow clogs/accumulates on the sensor again.