Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Nov 1, 2021
Window Defrost and Passenger Heat /Air. While either in motion or while driving, no heated air exits the passenger side of the windshield defroster, nor the passenger window defrost, lower and center console vents. Heated air only exits the driver's side windshield and driver's side dash vents. Problem persists through all cabin air modes, and circulations. This safety issue effects visibility and... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jan 3, 2022
Incident date: Jan 3, 2022
Sliding door buzzes when locking from front driver and passenger side automatic locks. Not sure if it closes as we have child safety locked so not able to open from inside.
Incident date: Dec 19, 2021
@roughly 87500 miles p0302 error with check engine light and slight vibration felt. Replaced all plugs + all coils no effect. additional research found known flaw in earlier years ref: service bulletin and extended warranty (X56) - 3.6L Left Cylinder Head - Select 2011 -2013 Vehicle. Called car manufacturer they referred to dealer saying warranty not extended for 15 year. Dealer states still ... Read more
Incident date: Jan 3, 2022
Both front seat headrests have "deployed" or popped open on their own for no reason.
Incident date: Oct 1, 2019
Window Defrost and Passenger Heat /Air. While either in motion or while driving, no heated air exits the passenger side of the windshield defroster, nor the passenger window defrost, lower and center console vents. Heated air only exits the driver's side windshield and driver's side dash vents. Problem persists through all cabin air modes, and circulations. This safety issue effects visibility and... Read more
Incident date: Oct 1, 2019
Window Defrost and Passenger Heat /Air. While either in motion or while driving, no heated air exits the passenger side of the windshield defroster, nor the passenger window defrost, lower and center console vents. Heated air only exits the driver's side windshield and driver's side dash vents. Problem persists through all cabin air modes, and circulations. This safety issue effects visibility and... Read more
Incident date: Oct 1, 2019
Window Defrost and Passenger Heat /Air. While either in motion or while driving, no heated air exits the passenger side of the windshield defroster, nor the passenger window defrost, lower and center console vents. Heated air only exits the driver's side windshield and driver's side dash vents. Problem persists through all cabin air modes, and circulations. This safety issue effects visibility and... Read more
Incident date: Dec 13, 2021
The primary fuel pump (under the rear seat, driver's side) was leaking gas through the electrical connector. The electrical connector on the top of the fuel pump (exposed by removing the back seat and plastic cover), had two of the five metal pins where the plastic had melted allowing raw gas from the tank to leak through the connector. Gas would leak through connector when the tank was full of ... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Jan 2, 2022
Incident date: May 1, 2021
THE RIGHT REAR DOOR WILL NOT LOCK CAUSING A CONCERN FOR MY SAFETY AT ANY TIME I'M IN THE PUBLIC. ANYONE CAN ENTER THAT DOOR IF THEY JUST TRIED TO SEE IF ITS UNLOCKED. I CANNOT STRESS THIS ENOUGH AS I AM AN UBER DRIVER AND SOMETIMES UNRULY PASSENGER TRY TO GET INTO MY CAR WITHOUT MY PERMISSION. THAT CAN ALSO BE ANYONE WHO IS PREYING ON WOMEN TO KIDNAP THEM.
DODGE
GRAND CARAVAN
(2019) - SEATS
Jan 2, 2022
Incident date: Dec 20, 2021
The active head restraint on the passenger seat deployed all of a sudden. There has been no collision or anything. It just deployed on its own. Not sure what triggered it. I just purchased this vehicle from a car dealership about 2 months ago.
DODGE
GRAND CARAVAN
(2019) - UNKNOWN OR OTHER
Jan 2, 2022
Incident date: Dec 20, 2021
The active head restraint on the passenger seat deployed all of a sudden. There has been no collision or anything. It just deployed on its own. Not sure what triggered it. I just purchased this vehicle from a car dealership about 2 months ago.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jan 1, 2022
Incident date: Dec 30, 2021
The drivers side sliding door lock is buzzing and not sure if it auto locks.
Incident date: Dec 30, 2021
Window Defrost and Passenger Heat /Air. While either in motion or while driving, no heated air exits the passenger side of the windshield defroster, nor the passenger window defrost, lower and center console vents. Heated air only exits the driver's side windshield and driver's side dash vents. Problem persists through all cabin air modes, and circulations. This safety issue effects visibility and... Read more
DODGE
CHALLENGER
(2016) - STRUCTURE:BODY
Dec 31, 2021
Incident date: Dec 31, 2021
The rear trunk lid struts fail to keep the trunk open causing the trunk to close without warning and has hit me in the head several times while unloading groceries. It is also very hard to open as the trunk is quite heavy. This was noted to the dealer during the warranty period but they said they were unable to duplicate it. The struts need replaced. I feel this should be a recall since it has occ... Read more
1 injured
DODGE
CHALLENGER
(2016) - UNKNOWN OR OTHER
Dec 31, 2021
Incident date: Dec 31, 2021
The rear camera wiring harness becomes loose from opening and closing the trunk. Over time the camera intermittently stops working. I had this repaired once by the dealer under warranty but it keeps happening. Now the warranty is expired so the dealer will not repair unless I pay for it. But the original repair did not solve the problem so I am not willing to pay them. When the camera goes out you... Read more
Incident date: Jul 13, 2021
When I go to start ITIT's sometimes shut itself off or just doesn't wanna start all the way And the killing mission seem to be loose I can wiggle it around power in then we'll around and get nothing at all Ignition seems to we have an issues and sometimes when I have started and I'm driving it all of sudden cuts off and dies just turns off just out of no where While I'm driving
DODGE
GRAND CARAVAN
(2014) - ENGINE
Dec 30, 2021
Incident date: Nov 12, 2021
1. My engine light came on. I plugged in my code reader and it stated that the temperature sensor failed. 2. My engine failing causes risk for my safety on the highways to and from work. 3. Both dealer and independent service center. I brought it into the local mechanic, since the dealership had no appointments for 2 weeks. Since my van has 113,096 miles on it, we had them check the temp s... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Dec 30, 2021
Incident date: Dec 30, 2021
Sliding door locks cannot be operated from outside of the vehicle, once the lock actuator fails. The button on the inside, (both upper console and B pillar button) will not operate the door. The door can only be opened manually after manually moving the lock switch. Small or older passengers would not be able to exit after a crash, and could not be assisted without breaking the window.
DODGE
GRAND CARAVAN
(2018) - SEATS
Dec 30, 2021
Incident date: Dec 30, 2021
The headrest on the passenger seat popped out while the car was in the garage. I’m reading that this is a known issue that can cause great harm had someone been sitting in the car at the time.
Incident date: Sep 20, 2021
So this vehicle turned out to be one of the easiest cars to be stolen. I’ve heard many stories and cases about other Dodge Charger owners that have gotten there Chargers stolen as well and I received a recall notice from dodge this week that it’s something about the radio frequency and something about a simple diagnostic tool and it programs a new key instantly and Dodge finally after so many ... Read more
Crash
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Dec 30, 2021
Incident date: Dec 8, 2021
The driver side passenger door is stuck on lock, it will not open from outside or inside or with the fob, this creates a safety issue for removing my children in case of an accident or being able to get to them in case of an emergency.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Dec 30, 2021
Incident date: Dec 8, 2021
The driver side passenger door is stuck on lock, it will not open from outside or inside or with the fob, this creates a safety issue for removing my children in case of an accident or being able to get to them in case of an emergency.
Incident date: Nov 1, 2021
Auto leveling headlights are pointed too low, not providing enough lit view of the road at night. This is a constant issue and not intermittent. Not being able to see far enough ahead of a vehicle travelling at the speed limit, could cause harm or even death to the operator, passengers or objects in the road. Dealer confirmed lights are pointed too low. Vehicle has not been inspected by the Manufa... Read more
Incident date: Aug 1, 2021
The contact owns a 2001 Dodge Dakota. The contact stated while driving approximately 70 MPH, there was a wobble coming from the front passenger’s side tire. The contact was able to pull over and had the vehicle towed to a local mechanic to be diagnosed. The contact was informed that the ball joints needed to be replaced however, the vehicle was not repaired. There was no warning light illuminate... Read more
DODGE
GRAND CARAVAN
(2015) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Dec 29, 2021
Incident date: Dec 28, 2021
The contact owns a 2015 Dodge Grand Caravan. The contact stated while driving the accelerator pedal was depressed however, the vehicle failed to accelerate. The vehicle revved up but, failed to shift into gear. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the conta... Read more
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Dec 29, 2021
Incident date: Dec 28, 2021
The contact owns a 2015 Dodge Grand Caravan. The contact stated while driving the accelerator pedal was depressed however, the vehicle failed to accelerate. The vehicle revved up but, failed to shift into gear. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the conta... Read more
DODGE
GRAND CARAVAN
(2015) - ENGINE
Dec 29, 2021
Incident date: Dec 28, 2021
The contact owns a 2015 Dodge Grand Caravan. The contact stated while driving the accelerator pedal was depressed however, the vehicle failed to accelerate. The vehicle revved up but, failed to shift into gear. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the conta... Read more
Incident date: Dec 21, 2021
The contact owns a 2015 Dodge Durango. The contact stated while the driver was driving at 35 MPH with the contact seated in the front passenger’s side seat, the front passenger’s side headrest was inadvertently deployed. There were no warning lights illuminated. The contact sustained a headache but did not seek medical assistance. The dealer was notified of the failure and advised the contact ... Read more
1 injured
DODGE
GRAND CARAVAN
(2012) - FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
Dec 28, 2021
Incident date: Dec 27, 2021
The contact owns a 2012 Dodge Grand Caravan. The contact stated that he was a mechanic, calling on the behalf of the customer. The contact stated that the customer informed him that there were issues starting the vehicle in which on some occasions the vehicle would not start without warning. The contact diagnosed the vehicle and determined that the fuel pump integrated into the TIPM and the contac... Read more
Incident date: Dec 27, 2021
My number 3 cylinder is the only problem. This had been the the third time I've had this problem in the last three years.
Incident date: Dec 27, 2021
My number 3 cylinder is the only problem. This had been the the third time I've had this problem in the last three years.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Dec 27, 2021
Incident date: Dec 19, 2021
According to research there is known problem with the slidding Van Doors for the 2016 Dodge Caravan. Both of my van doors have went out and is stuck in lock mode, to where it will not unlock or open. This is a safety issue especially when you have children that cannot unrestrain themselves from a seatbelt or car seat.
DODGE
CHALLENGER
(2012) - ELECTRICAL SYSTEM
Dec 27, 2021
Incident date: Dec 1, 2021
Window keeps going up and down fixed it at the shop the door lock actuator is the problem had passenger side fixed now the driver side is doing it which is draining my battery seems like a lot of cars have this issue
Incident date: Dec 27, 2021
Front passenger seat headrest deployed for no reason. I understand there are thousands of complaints involving this with various Chrysler vehicles, and a recall needs to happen
Incident date: Dec 18, 2021
Driving home on the freeway from work, service transmission caution light illuminated and simultaneously the car shifted into neutral. Unable to provide power now to vehicle, had to coast on freeway in traffic and rain to the shoulder of the freeway (about 2 miles until a shoulder was available to pull over to). Once I stopped the vehicle, was unable to shift into any gear. Had to wait for tow tru... Read more
Incident date: Dec 27, 2021
Key fob will randomly come loose when driving causing all systems to shut down. Shuts down fuel, steering, and power brakes. Any amount of vibration or small bump can cause it to shut down.
Incident date: Dec 27, 2021
I had the Cruise Control recall done on my vehicle in 2018, but it never really fixed the issue. I wasn't aware there was only a 2 year warranty on the work done, and that would have put it in 202 when everything was pretty much closed down. I contacted Dodge and they said there was nothing they could do about it. I know another recall was R61 / NHTSA 15V-675 ABS Ground Wiring issue which got "f... Read more
Incident date: Dec 27, 2021
I had the Cruise Control recall done on my vehicle in 2018, but it never really fixed the issue. I wasn't aware there was only a 2 year warranty on the work done, and that would have put it in 202 when everything was pretty much closed down. I contacted Dodge and they said there was nothing they could do about it. I know another recall was R61 / NHTSA 15V-675 ABS Ground Wiring issue which got "f... Read more
Incident date: Dec 27, 2021
I had the Cruise Control recall done on my vehicle in 2018, but it never really fixed the issue. I wasn't aware there was only a 2 year warranty on the work done, and that would have put it in 202 when everything was pretty much closed down. I contacted Dodge and they said there was nothing they could do about it. I know another recall was R61 / NHTSA 15V-675 ABS Ground Wiring issue which got "f... Read more
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Dec 27, 2021
Incident date: Dec 16, 2021
Driver side sliding door is stuck in the locked position. It will not unlock manually nor with the key fob. It is a safety hazard for any passengers in my car since the door cannot be opened.
DODGE
CHALLENGER
(2019) - ELECTRICAL SYSTEM
Dec 24, 2021
Incident date: Dec 24, 2021
Key Fob to start vehicle ran out of battery, I then replaced the battery from a nearby CVS Store and the Key Fob is still not working and my car will not start due to my key fob not being detected.
Incident date: Dec 21, 2021
Crank wont start engine light etc sign and abs and crank forever then start then cut off within 5-10 secs with high rpm
Incident date: Dec 21, 2021
Crank wont start engine light etc sign and abs and crank forever then start then cut off within 5-10 secs with high rpm
Incident date: Dec 21, 2021
Crank wont start engine light etc sign and abs and crank forever then start then cut off within 5-10 secs with high rpm
Incident date: Oct 20, 2021
Vehicle will not starts (even though it cranks). The problem as with previous model year Durangos is the Fuel Pump Relay (FPR) inside the Total Integrated Power Module (TIPM). On previous model year Durangos (2011-2013) they have been recalled because if the fuel pump power supply is cut when the vehicle is in motion it could cause an accident. Luckily this condition has not happened to me. So... Read more
Incident date: Dec 23, 2021
service shifter error and powerstwering warning light turned on
Incident date: Dec 23, 2021
service shifter error and powerstwering warning light turned on
Incident date: Dec 23, 2021
service shifter error and powerstwering warning light turned on
Incident date: Jul 30, 2021
The contact owns a 2010 Dodge Nitro. The contact stated that while driving at an undisclosed speed, the horn was inoperable while needed. The check engine warning light illuminated. The vehicle was taken to an independent mechanic and diagnosed with rear shocks and struts, air compressor, condenser, HVAC system, and electrical system failure. The mechanic replaced the spark plugs, engine coils, ai... Read more
Incident date: Jul 30, 2021
The contact owns a 2010 Dodge Nitro. The contact stated that while driving at an undisclosed speed, the horn was inoperable while needed. The check engine warning light illuminated. The vehicle was taken to an independent mechanic and diagnosed with rear shocks and struts, air compressor, condenser, HVAC system, and electrical system failure. The mechanic replaced the spark plugs, engine coils, ai... Read more