Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jan 4, 2022
My car is always acting as if it is going to flip or gets locked up, even in slow speeds below the speed limit. I am a single mom, not a speed racer.
Incident date: Jan 4, 2022
My car is always acting as if it is going to flip or gets locked up, even in slow speeds below the speed limit. I am a single mom, not a speed racer.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY:DOOR
Jan 13, 2022
Incident date: Jan 12, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after driving to her residence and parking the vehicle, she attempted to unlock the rear passenger’s sliding doors however, the doors failed to unlock. The contact attempted to use the key fob as well as manually attempting to unlock the doors however, the doors failed to open. The contact stated that the rear seat passengers c... Read more
DODGE
GRAND CARAVAN
(2017) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Jan 13, 2022
Incident date: Jan 12, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after driving to her residence and parking the vehicle, she attempted to unlock the rear passenger’s sliding doors however, the doors failed to unlock. The contact attempted to use the key fob as well as manually attempting to unlock the doors however, the doors failed to open. The contact stated that the rear seat passengers c... Read more
Incident date: Apr 6, 2021
3 of my 20” wheels cracked at different times. It causes my tires to go flat.
Incident date: Dec 27, 2021
I was informed at inspection that the main front cross member has a huge hole in the center of it and is rusting out badly. At 162,356 miles this car will not pass safety inspection. This car is not safe for me or my family. No warning lamps or messages. I was told that one bad bump could do us in. We were told to contact the dealership and found out about the extended warranty that had already pa... Read more
Incident date: Dec 27, 2021
I was informed at inspection that the main front cross member has a huge hole in the center of it and is rusting out badly. At 162,356 miles this car will not pass safety inspection. This car is not safe for me or my family. No warning lamps or messages. I was told that one bad bump could do us in. We were told to contact the dealership and found out about the extended warranty that had already pa... Read more
Incident date: Dec 27, 2021
I was informed at inspection that the main front cross member has a huge hole in the center of it and is rusting out badly. At 162,356 miles this car will not pass safety inspection. This car is not safe for me or my family. No warning lamps or messages. I was told that one bad bump could do us in. We were told to contact the dealership and found out about the extended warranty that had already pa... Read more
Incident date: Jan 12, 2022
Wireless ignition module fails to maintain connection with key fob inserted. Looses power on highway if I hit a bump. Dealer will not address the issue. Door locks are also now not functioning. Am assuming it is the trash TIPM in this 2012 ram 1500 chrysler installed. This whole 2012 ram should be recalled totally unsafe vehicle to have my 5 year old and 5 month old in.
Incident date: Jan 12, 2022
Wireless ignition module fails to maintain connection with key fob inserted. Looses power on highway if I hit a bump. Dealer will not address the issue. Door locks are also now not functioning. Am assuming it is the trash TIPM in this 2012 ram 1500 chrysler installed. This whole 2012 ram should be recalled totally unsafe vehicle to have my 5 year old and 5 month old in.
Incident date: Dec 5, 2021
my daughter bought a 2016 Dodge Journey SXT new from the dealership. The following have been replaced: Head, Camshaft, four times position sensor A&B & the Radiator Fin Neck. That was $2000. that didn't fix all of the problems so it went to the Dealership. They swore to my daughter & husband that it was the Camshaft sensor failing, wiring harness failing, it had a break in a wire and 1 sensor ... Read more
Incident date: Jan 10, 2022
Shavent had funds to take to a shop but was told that the wrong fuel lines are on the truck
DODGE
SPORT UTILITY
(1979) - NONE
Jan 12, 2022
Incident date: Jan 6, 2022
We are inquiring about Dodge vehicles ability to be hacked and controlled by rogue parties, FBI, government agents in the United States. We have noticed on several occassion. Dodge sedan a) move in manner different from drivers course, drivers intent The manner has dangered driver, passenger and pedastrains. We need schmetics designs on why lincoln designed and built a feature like that. More... Read more
10 injured
Incident date: Jan 11, 2022
The rear spoiler is coming detached from the lift gate. It's a recall for 2021 durango but not for the 2019 but mine is loose and rattling horribly and I'm afraid it'll fly off and hit another vehicle
Incident date: Dec 21, 2021
The contact owns a 2014 Dodge Durango. The contact stated that while driving at undisclosed speeds, there was a knocking sound coming from the engine. The knocking had increased over time. The contact took the vehicle to the dealer who diagnosed that the lifters, camshaft, and valve cover needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The ... Read more
Incident date: Jan 10, 2022
The contact owns a 2018 Dodge Durango. The contact stated that the taillights failed to operate as needed. The vehicle was taken to a local dealer where it was diagnosed with needing the taillights to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 55,000.
Incident date: Jan 11, 2022
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact was informed about the waiting list. The contact stated that the manufacturer had exceeded a reasonabl... Read more
Incident date: Jan 11, 2022
Passenger side head rest popped out while driving. When it popped there was also a loud noise.
DODGE
CHALLENGER
(2021) - POWER TRAIN
Jan 10, 2022
Incident date: Aug 27, 2021
The transmission/drive shaft thumps and the car "lurches" upon start-up. This is somehow related to the push button start. My car is also equipped with a factory remote start and no noise is heard, nor does the car lurch on start-up. Please refer to video link: https://youtu.be/SRQJcjpl4mA
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jan 10, 2022
Incident date: Jan 10, 2022
Sliding passenger door actuator makes a loud buzzing noise when unlocking, and also will fail to unlock. In the event of an emergency, passengers will be unable to unlock the door and exit from the vehicle. No warning lamps have activated, notifying of a problem. There are no recalls on file.
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Jan 10, 2022
Incident date: Jan 10, 2022
Sliding passenger door actuator makes a loud buzzing noise when unlocking, and also will fail to unlock. In the event of an emergency, passengers will be unable to unlock the door and exit from the vehicle. No warning lamps have activated, notifying of a problem. There are no recalls on file.
Incident date: Jan 1, 2022
I was driving down the rd and all of the sudden my truck jumps into 2nd gear and looses all power to speed up and it seems like I'm in neutral my relay box is messing up everything electrical now it shuts off at stop signs and If it keeps doing all this I'll have to replace transmission. I've already replace tipm 2 times
Incident date: Jan 1, 2022
I was driving down the rd and all of the sudden my truck jumps into 2nd gear and looses all power to speed up and it seems like I'm in neutral my relay box is messing up everything electrical now it shuts off at stop signs and If it keeps doing all this I'll have to replace transmission. I've already replace tipm 2 times
Incident date: Jan 1, 2022
I was driving down the rd and all of the sudden my truck jumps into 2nd gear and looses all power to speed up and it seems like I'm in neutral my relay box is messing up everything electrical now it shuts off at stop signs and If it keeps doing all this I'll have to replace transmission. I've already replace tipm 2 times
Incident date: Jan 9, 2022
When vehicle has been filled up with gas it will intermittently die until it has around 50 miles on it. Usually sputters and dies without warning leaving you with no steering or brakes. Will restart but die until some fuel is ran out. I have scheduled to have the gas tank replaced but the fee is around $150
Incident date: Jan 9, 2022
When vehicle has been filled up with gas it will intermittently die until it has around 50 miles on it. Usually sputters and dies without warning leaving you with no steering or brakes. Will restart but die until some fuel is ran out. I have scheduled to have the gas tank replaced but the fee is around $150
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Jan 9, 2022
Incident date: Dec 21, 2021
December 21, 2021 - Crank, no start was the first issued. Had the battery tested and was told that it was dead and the battery was replaced. Random lights on the dashboard started coming on - (lightning bolt symbol and check engine light). Crank no start continued - throttle body and gasket needed to be cleaned/replaced. All spark plugs needed to be replaced (full tune-up). The thermostat blew and... Read more
Incident date: Jun 7, 2021
The door locks do not work for the sliding doors or the passenger side of the vehicle. We tried to fix this issue by checking the door lock fuse out to make sure it was okay, and it was. The driver's side is the only one that locks. The passenger door lock will not push down and lock when pressed down manually. I feel this is a safety issue and I have seen that others online are having problems wi... Read more
Incident date: Jun 7, 2021
The door locks do not work for the sliding doors or the passenger side of the vehicle. We tried to fix this issue by checking the door lock fuse out to make sure it was okay, and it was. The driver's side is the only one that locks. The passenger door lock will not push down and lock when pressed down manually. I feel this is a safety issue and I have seen that others online are having problems wi... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jan 8, 2022
Incident date: Dec 29, 2020
Vehicle: I own a 2016 Dodge Caravan. Issue: When I unlock my van or open the back passenger sliding door, there is a loud annoying buzzing noise coming from the door. It may be a door actuator. Periodically the lock will stop responding and it stays locked until the buzzing noise comes back. I have small children and this worries my wife and I. Fear is the door wouldn't respond in the event of an... Read more
Incident date: Aug 7, 2020
The contact owns a 2015 Dodge Durango. The contact stated that while driving at various speeds, the engine was misfiring. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the motor mounts had failed and needed to be replaced. The vehicle was taken to an independent mechanic who replaced the motor mounts; however, the failure reoccurred while driving.... Read more
Incident date: Aug 7, 2020
The contact owns a 2015 Dodge Durango. The contact stated that while driving at various speeds, the engine was misfiring. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the motor mounts had failed and needed to be replaced. The vehicle was taken to an independent mechanic who replaced the motor mounts; however, the failure reoccurred while driving.... Read more
Incident date: Nov 10, 2021
While driving the vehicle suddenly lost engine power and turned off. When this happened the steering column locked. It did not just loose power steering. The column itself entirely locked up. At this point the vehicle had no steering and limited breaking and went off the road. Thankfully it just went into a ditch and no damage was done. The vehicle turned right back on. The next day I recreated th... Read more
Incident date: Nov 10, 2021
While driving the vehicle suddenly lost engine power and turned off. When this happened the steering column locked. It did not just loose power steering. The column itself entirely locked up. At this point the vehicle had no steering and limited breaking and went off the road. Thankfully it just went into a ditch and no damage was done. The vehicle turned right back on. The next day I recreated th... Read more
Incident date: Dec 22, 2021
I have power door locks not working except manually or driver door by key. Key fob and door module for locks will not function. I cannot open the hatch due to power lock function. The Airbag light comes on when vehicle is started and the door is open and only disappears after the door is closed, engine shut off then restarted. Also the engine light came on for awhile then off and is now back on. T... Read more
Incident date: Dec 22, 2021
I have power door locks not working except manually or driver door by key. Key fob and door module for locks will not function. I cannot open the hatch due to power lock function. The Airbag light comes on when vehicle is started and the door is open and only disappears after the door is closed, engine shut off then restarted. Also the engine light came on for awhile then off and is now back on. T... Read more
Incident date: Dec 22, 2021
I have power door locks not working except manually or driver door by key. Key fob and door module for locks will not function. I cannot open the hatch due to power lock function. The Airbag light comes on when vehicle is started and the door is open and only disappears after the door is closed, engine shut off then restarted. Also the engine light came on for awhile then off and is now back on. T... Read more
Incident date: Jun 16, 2021
Vehicle will shut off while driving, has happened numerous time's, horn randomly honks by its self, it take numerous attempts to get the car started once it shut off, and now it's locked In limp mode and won't leave second gear
Incident date: Jun 16, 2021
Vehicle will shut off while driving, has happened numerous time's, horn randomly honks by its self, it take numerous attempts to get the car started once it shut off, and now it's locked In limp mode and won't leave second gear
Incident date: Jun 16, 2021
Vehicle will shut off while driving, has happened numerous time's, horn randomly honks by its self, it take numerous attempts to get the car started once it shut off, and now it's locked In limp mode and won't leave second gear
Incident date: Jan 2, 2022
My 2013 Dodge dart rallye turbo 1.4l . Started to lose power in the cold weather. It then stalls out while I was waiting at a red light. I got it started it ran fine. I got to a friend's house. visited for a while. got out to the car it wouldn't start. I jump-started it. To get home. And it was run slow and sluggish. The next day I went out there. and it just clicked. bought a brand new battery th... Read more
Incident date: Jan 2, 2022
My 2013 Dodge dart rallye turbo 1.4l . Started to lose power in the cold weather. It then stalls out while I was waiting at a red light. I got it started it ran fine. I got to a friend's house. visited for a while. got out to the car it wouldn't start. I jump-started it. To get home. And it was run slow and sluggish. The next day I went out there. and it just clicked. bought a brand new battery th... Read more
Incident date: Jan 2, 2022
My 2013 Dodge dart rallye turbo 1.4l . Started to lose power in the cold weather. It then stalls out while I was waiting at a red light. I got it started it ran fine. I got to a friend's house. visited for a while. got out to the car it wouldn't start. I jump-started it. To get home. And it was run slow and sluggish. The next day I went out there. and it just clicked. bought a brand new battery th... Read more
Incident date: Dec 28, 2021
The contact owned a 2010 Ram 1500. The contact stated while approaching their parked vehicle, the contact noticed black smoke coming in from the inside of the vehicle. The contact open the front driver side door and noticed that the driver side door control panel and the front driver seat and floor panel had melted. The contact stated there was no fire in the vehicle and cleared all the black smok... Read more
Fire
Incident date: Dec 28, 2021
The contact owned a 2010 Ram 1500. The contact stated while approaching their parked vehicle, the contact noticed black smoke coming in from the inside of the vehicle. The contact open the front driver side door and noticed that the driver side door control panel and the front driver seat and floor panel had melted. The contact stated there was no fire in the vehicle and cleared all the black smok... Read more
Fire
Incident date: Nov 25, 2021
Around midday of November 25, 2021, a clear day with no precipitation, while operating the 2003 Dodge Ram 1500 with about 155k miles on it at approximately 35 MPH, the drive train locked up causing the vehicle to go into a skid and a spin that sent the vehicle into a telephone pole. We could have slid into oncoming traffic, fortunately, we did not. The vehicle was totaled. While loading the vehicl... Read more
Crash
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Jan 5, 2022
Incident date: Jan 1, 2022
Our check engine light came on when we were coming down from the mountains. We took it to a mechanic who diagnosed it as a issue with the transmission pump. Now we are afraid to drive it and it is our only vehicle for our family of four. The mechanic quoted us nearly $5000 out of pocket to fix this issue since our vehicle is not included in the list of vins for another recall of this model.
Incident date: Feb 15, 2021
The contact owns a 2015 Dodge Charger. The contact stated that while driving from a complete stop, the brake pedal was depressed, and he heard abnormal sounds coming from the rear end of the vehicle. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving from a complete stop and the vehicle would stop making abnormal sounds after a couple o... Read more
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Jan 4, 2022
Incident date: Dec 1, 2019
I purchased the vehicle in February 2019 and within a year the passenger-side sliding door would not unlock and would not open. Through research, I learned it was the actuator that had gone out in the door. In November of 2021, the driver-side sliding door started making a grinding noise every time the doors were locked, indicating the actuator on that door was about to go out as well. Not having ... Read more
Incident date: Dec 25, 2021
The contact owns a 2016 Dodge Charger. The contact stated that after parking the vehicle approximately 30 minutes later flames were discovered coming from under the engine compartment. The fire department was called to the scene and extinguished the flames. A fire report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer and loc... Read more
Fire