Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2013) - FUEL/PROPULSION SYSTEM
Jan 23, 2022
Incident date: Jan 21, 2022
While driving down the highway the engine shut off. The electrical continued but all power was lost. I had to pull off on the left side of the road to avoid being hit by vehicles who immediately began passing me on the right. After stopping and putting my emergency lights on the vehicle struggled to restart. after a minute it started up and I was able to continue down the road. No check engine lig... Read more
Incident date: Jan 23, 2022
First noticed the seat belt not retracting completely on the driver seat. When buckled the seatbelt feels loose and when unbuckling it has to be physically moved to the side to be able to exit vehicle. This issue has started happening on the front passenger seat as well. Upon looking to see if something was in the way of it retracting the plastics on both sides appears cracked. Vehicle will be tak... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jan 23, 2022
Incident date: Jan 23, 2022
Power locks actuators in sliding doors are failing, produce loud buzzing noise. Failure of locks could present risk of trapped passengers.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jan 23, 2022
Incident date: Jan 23, 2022
Power locks actuators in sliding doors are failing, produce loud buzzing noise. Failure of locks could present risk of trapped passengers.
Incident date: Dec 7, 2021
The bolts holding the exhaust manifold to the engine cylinder head, are breaking off. This has occurred in the past, on the drivers and passengers side. I had the problem repaired, by a dealer, which required the replacement of the passenger side cylinder head as well. This issue has re-occurred on the drivers side, which has been confirmed by a Ram dealer, as shown in the attached documentation. ... Read more
Incident date: Jan 21, 2022
Powering steering went out again for the 4th time. Had to have car towed to repair shop again 1/21/22. Will upload 4th receipt when repair is done.
Incident date: Jan 20, 2022
I noticed an air bubble looking thing on my radio screen. You can see it in the attached video which is just one example from recent. Then my screen starting doing things on it's own. Changing from on thing to the next on it's own. I spoke with my mechanic who was having similar issues and told me about a group he is part of because there are so many people with this same issue. The screen is dela... Read more
Incident date: Jan 20, 2022
I noticed an air bubble looking thing on my radio screen. You can see it in the attached video which is just one example from recent. Then my screen starting doing things on it's own. Changing from on thing to the next on it's own. I spoke with my mechanic who was having similar issues and told me about a group he is part of because there are so many people with this same issue. The screen is dela... Read more
Incident date: Jan 20, 2022
I noticed an air bubble looking thing on my radio screen. You can see it in the attached video which is just one example from recent. Then my screen starting doing things on it's own. Changing from on thing to the next on it's own. I spoke with my mechanic who was having similar issues and told me about a group he is part of because there are so many people with this same issue. The screen is dela... Read more
Incident date: Jan 20, 2022
Bought vehicle new in 2020, has 41K miles. Tonight, I noticed when arriving home that the entire center light on the lift gate is not functioning. I also do not have tag lights and my rear camera is non-functioning. At night, the back of the vehicle is not lit very well without that center light plus the tag is not illuminated. I appears this is a common issue with the Durango. I feel is pose... Read more
Incident date: Jan 20, 2022
The vehicle will shut off in the middle of driving and you lose complete power to the vehicle. Then after it sits for a few hours it will start back up with no issue. I had my vehicle at the dodge dealership 2 times for them to tell me they can't figure it out and that they get alot of avengers with the same issue. But since it's not throwing a code they aren't able to fix it. I also explained tha... Read more
Incident date: Jan 20, 2022
The vehicle will shut off in the middle of driving and you lose complete power to the vehicle. Then after it sits for a few hours it will start back up with no issue. I had my vehicle at the dodge dealership 2 times for them to tell me they can't figure it out and that they get alot of avengers with the same issue. But since it's not throwing a code they aren't able to fix it. I also explained tha... Read more
Incident date: Jan 20, 2022
My 2018 Dodge Durango radio screen is delaminating from the top of the screen working its way down the screen. The screen also freezes up. To the point where the screen is stuck on even when the vehicle is off. When the screen is stuck I can't control any settings, radio, navigation, back up camera won't show, I can't answer the phone hands free. I'm afraid is draining my battery when it stays on ... Read more
Incident date: Jan 20, 2022
My 2018 Dodge Durango radio screen is delaminating from the top of the screen working its way down the screen. The screen also freezes up. To the point where the screen is stuck on even when the vehicle is off. When the screen is stuck I can't control any settings, radio, navigation, back up camera won't show, I can't answer the phone hands free. I'm afraid is draining my battery when it stays on ... Read more
Incident date: Jan 20, 2022
The radio screen glitches selecting options on its own which it controls nearly everything in the car
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jan 19, 2022
Incident date: Jan 1, 2022
The actuator on the sliding door of the minivan is stuck in the unlocked position. This means that the door cannot lock under any circumstances. When driving the door remains unlocked and there is no way to lock it. The other sliding door was previous stuck in the locked position and I had it replaced by a mechanic.
Incident date: Jan 1, 2015
The rear "racetrack" tail light assembly fills with water and disables the lights. Also water gets in to the lights over the license plate and disables that light as well.
Incident date: Jan 18, 2022
I want to make a complaint because the engine in my 2005 dodge ram 1500 Magnum stalling very often, engine stalling on the traffic freeway couple of times that I have to restart the vehicle quick, good thing cars going slow. The most scary time was when I was making a right turn on this busy avenue and the engine stalled and almost got hit by other's cars the engine stalling very often that alread... Read more
Incident date: Jan 18, 2022
I want to make a complaint because the engine in my 2005 dodge ram 1500 Magnum stalling very often, engine stalling on the traffic freeway couple of times that I have to restart the vehicle quick, good thing cars going slow. The most scary time was when I was making a right turn on this busy avenue and the engine stalled and almost got hit by other's cars the engine stalling very often that alread... Read more
Incident date: Jan 18, 2022
I want to make a complaint because the engine in my 2005 dodge ram 1500 Magnum stalling very often, engine stalling on the traffic freeway couple of times that I have to restart the vehicle quick, good thing cars going slow. The most scary time was when I was making a right turn on this busy avenue and the engine stalled and almost got hit by other's cars the engine stalling very often that alread... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jan 19, 2022
Incident date: Mar 11, 2021
Sliding door actuator will not lock
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jan 18, 2022
Incident date: Jan 18, 2022
Rear sliding door is stuck shut and will jot open with any power buttons nor manually. This poses a safety hazard should there be an emergency.
DODGE
CHALLENGER
(2014) - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Jan 18, 2022
Incident date: Dec 22, 2021
The contact owns a 2014 Dodge Challenger. The contact stated while the vehicle was stationary in the carport, he became aware that the front driver’s side window was opening and closing independently. The contact stated that no warning light was illuminated. The contact stated that he had to jumpstart the battery to start the vehicle. The contact took the vehicle to the local dealer, where it wa... Read more
Incident date: Jan 18, 2022
The contact's daughter owns a 2011 Dodge Nitro. The contact stated that while his daughter was starting the vehicle, the steering wheel inadvertently lost power steering functionality. Additionally, the windshield wipers remained operational after the windshield wiper button was disengaged. The contact's daughter was also unable to move the gear shifter from PARK to DRIVE. There were no warning li... Read more
Incident date: Jan 18, 2022
The contact's daughter owns a 2011 Dodge Nitro. The contact stated that while his daughter was starting the vehicle, the steering wheel inadvertently lost power steering functionality. Additionally, the windshield wipers remained operational after the windshield wiper button was disengaged. The contact's daughter was also unable to move the gear shifter from PARK to DRIVE. There were no warning li... Read more
Incident date: Jan 18, 2022
The contact's daughter owns a 2011 Dodge Nitro. The contact stated that while his daughter was starting the vehicle, the steering wheel inadvertently lost power steering functionality. Additionally, the windshield wipers remained operational after the windshield wiper button was disengaged. The contact's daughter was also unable to move the gear shifter from PARK to DRIVE. There were no warning li... Read more
Incident date: Oct 28, 2021
Both front and rear subframes have been replaced due to excessive dangerous rust. Also rear trailing arms were replaced due to the same issue. Many other components were replaced as well due to bad bushings. Had to drive the vehicle on the highway to get it home and was lucky to make it. Vehicle did not move after that for almost 2 months until the parts could be replaced. Stalantis received a cla... Read more
Incident date: Jan 17, 2022
Water gets into track lights, short circuiting entire tailgate lighting including license plate light, back up camera, and tailgate panel lighting.
Incident date: Oct 21, 2021
Several repairs for sensor Labor: Check and advise the check engine light is on and the vehicle wants to stall when accelerating. Vehicle loses engine power but has not stalled completely (low/reverse solenoid circuit. Test and replaced transmission solenoid assembly; cost: $819.65, prior to that $1200.00, $546.00. I'm unemployed and the truck costing more repairs. The plastic on radiator has c... Read more
Incident date: Oct 21, 2021
Several repairs for sensor Labor: Check and advise the check engine light is on and the vehicle wants to stall when accelerating. Vehicle loses engine power but has not stalled completely (low/reverse solenoid circuit. Test and replaced transmission solenoid assembly; cost: $819.65, prior to that $1200.00, $546.00. I'm unemployed and the truck costing more repairs. The plastic on radiator has c... Read more
Incident date: Oct 21, 2021
Several repairs for sensor Labor: Check and advise the check engine light is on and the vehicle wants to stall when accelerating. Vehicle loses engine power but has not stalled completely (low/reverse solenoid circuit. Test and replaced transmission solenoid assembly; cost: $819.65, prior to that $1200.00, $546.00. I'm unemployed and the truck costing more repairs. The plastic on radiator has c... Read more
DODGE
GRAND CARAVAN
(2014) - WHEELS
Jan 17, 2022
Incident date: Dec 21, 2021
I have purchased my 2014 Dodge Grand Caravan new in 2014 and I purchased a 2017 Dodge Grand Caravan for my daughter. Both required transmissions replaced? My unfortunately was out of warranty for time not miles driven. My daughter's vehicle was covered by the warrantee. The first issue with my vehicle was wheel bearing going out. When they checked more in depth they discovered metal pieces ... Read more
DODGE
GRAND CARAVAN
(2014) - POWER TRAIN
Jan 17, 2022
Incident date: Dec 21, 2021
I have purchased my 2014 Dodge Grand Caravan new in 2014 and I purchased a 2017 Dodge Grand Caravan for my daughter. Both required transmissions replaced? My unfortunately was out of warranty for time not miles driven. My daughter's vehicle was covered by the warrantee. The first issue with my vehicle was wheel bearing going out. When they checked more in depth they discovered metal pieces ... Read more
Incident date: Jan 15, 2022
Water Intrusion caused rear lift gate "racetrack light" tail lights including license plate lights to become inoperable. This poses an obvious risk to safety as the lighting is relied upon by drivers, in dark conditions, to detect the rear of my vehicle. If a driver behind me were to fail to detect the rear of my vehicle, in dark conditions, they could easily collide with the rear of my vehicle. I... Read more
Incident date: Nov 18, 2021
When wet or in heavy rain, the battery will shut off and the truck will lose power steering. The truck speedometer will still work and the engine will run, but the battery voltage gauge drops to 0 and the radio and power steering turn off, dangerously, leaving you to have to steer without power steering for the truck.
Incident date: Nov 18, 2021
When wet or in heavy rain, the battery will shut off and the truck will lose power steering. The truck speedometer will still work and the engine will run, but the battery voltage gauge drops to 0 and the radio and power steering turn off, dangerously, leaving you to have to steer without power steering for the truck.
Incident date: Oct 5, 2021
The front passenger and third row passenger seat belts are locked and unusable. I can't have anyone sit in the front seat as it is locked at a position that it will not click in and will just dangle. The third row passenger seat belt also will not retract or come out.
Incident date: Jan 13, 2022
The contact owns a 2019 Dodge Durango. The contact stated that while driving her vehicle, she was pulled over by a police officer who informed her that neither the rear taillights nor the license plate light was illuminating as needed. The contact stated there was no warning light illuminated. The contact stated that she then had an independent mechanic inspect her vehicle and was informed that th... Read more
Incident date: Jan 13, 2022
The contact owns a 2019 Dodge Durango. The contact stated that while driving her vehicle, she was pulled over by a police officer who informed her that neither the rear taillights nor the license plate light was illuminating as needed. The contact stated there was no warning light illuminated. The contact stated that she then had an independent mechanic inspect her vehicle and was informed that th... Read more
Incident date: Jan 12, 2022
My family has owned 3 5.7 HEMI vehicles all ranging from the years of 2002-2006 and they have all had the engine randomly seize up on us while driving almost causing major accidents, two of these vehicles are still owned one in an auto shop. I do not believe that this is a coincidence, I believe this is a manufacturer fault that needs to answer to and possibly pay back everyone effected by this ev... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jan 13, 2022
Incident date: Jan 11, 2022
The right (passenger side) sliding door is locked closed and will not open from the inside or outside. Rear-seat passengers are being forced to exit through the windows, rear hatch, front doors, or the other sliding door. This is not only an unnecessary inconvenience but also potentially very dangerous if there's an accident when occupants need to exit the vehicle quickly. I will take the vehicle ... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Jan 13, 2022
Incident date: Jan 11, 2022
The right (passenger side) sliding door is locked closed and will not open from the inside or outside. Rear-seat passengers are being forced to exit through the windows, rear hatch, front doors, or the other sliding door. This is not only an unnecessary inconvenience but also potentially very dangerous if there's an accident when occupants need to exit the vehicle quickly. I will take the vehicle ... Read more
DODGE
GRAND CARAVAN
(2014) - ENGINE
Jan 13, 2022
Incident date: Jan 11, 2022
Engine oil filter adapter assembly failure of Manufacturer OEM Part Numbers: 68105583AA, 68105583AB, 68105583AC, 68105583AD, 68105583AF, 68105583AE This failure results in many safety concerns to include engine bay fires. The inferior plastic OEM part is prone to failures causing pressurized oil leaks at the top of the engine that contaminate many other parts to include the exhaust manifold, exha... Read more
Fire
Incident date: Nov 23, 2021
This was a rental car from Enterprise. It has a sunroof that suddenly exploded while we were on the interstate.
Incident date: Jan 13, 2022
Total rust of the bottom of the car. Front sub frame has to be replaced and rust on the back of the car. 107473 miles.
DODGE
GRAND CARAVAN
(2011) - VEHICLE SPEED CONTROL
Jan 13, 2022
Incident date: Jan 10, 2022
The accelerator pedal sticks in full throttle and forces the car to speed forward. Brakes barely overcome the acceleration and the engine will accelerate from a complete stop. Super dangerous and there are a number of threads on vehicle forums that describe the situation
DODGE
GRAND CARAVAN
(2011) - FUEL/PROPULSION SYSTEM
Jan 13, 2022
Incident date: Jan 10, 2022
The accelerator pedal sticks in full throttle and forces the car to speed forward. Brakes barely overcome the acceleration and the engine will accelerate from a complete stop. Super dangerous and there are a number of threads on vehicle forums that describe the situation
DODGE
CHALLENGER
(2018) - ENGINE
Jan 13, 2022
Incident date: Jul 15, 2020
The car is a 5.7 6 speed Dodge Challenger, when driving the car will not idle down when you take your foot off the gas pedal, this happens during shifts where the idle stays up and keeps the car moving forward, it also will not slow down when you are driving at speed and you lift your foot off the gas pedal, the idle will hang at speed for up to 5 blocks unless the brakes are applied, 3 times I ha... Read more
DODGE
CHALLENGER
(2018) - ELECTRICAL SYSTEM
Jan 13, 2022
Incident date: Jul 15, 2020
The car is a 5.7 6 speed Dodge Challenger, when driving the car will not idle down when you take your foot off the gas pedal, this happens during shifts where the idle stays up and keeps the car moving forward, it also will not slow down when you are driving at speed and you lift your foot off the gas pedal, the idle will hang at speed for up to 5 blocks unless the brakes are applied, 3 times I ha... Read more
Incident date: Jan 4, 2022
My car is always acting as if it is going to flip or gets locked up, even in slow speeds below the speed limit. I am a single mom, not a speed racer.