Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Dec 6, 2021
Randomly car will flash shifter issue, brake issues, no bus, and many others. Wipers will then turn on and will go off by beeping horn. Then dash goes black. Sometimes during these frequent episodes transmission won’t shift out of low gear. Turn car off and it’s dead. Randomly restarts and acts normal for a bit. A month ago fuel pump went and paid $800 to repair. Been happening for a year. Tod... Read more
Incident date: Dec 8, 2021
Driving back home on Dec-08-2021; about 2 miles from home I started hearing gear whine noise, only got louder. Pulled over about half mile from home, walked around the car to see if something was stuck underbody. After that, the vehicle would not engage gear when I put it in D or R. I had to press gas hard for the gear to engage, but the car unpredictably engage and would lurch forward and lose ge... Read more
Incident date: Dec 9, 2021
The heater core went again this is the 2nd one, it's a very scary thing when you can't get your windows passenger side defrosted. I live in Michigan and I have to have heat. Thank you Tom smith
Incident date: Nov 23, 2021
WIN IGNITION UNIT CAN Turn off BY KEY FOB MOVEMENT WHEN DRIVING CAUSING ENGINE TO SHUT OFF WITH LOSS OF STEERING AND BRAKING Control *** Fuel pump remains on when vehicle is off and key fob is removed. Risk of fuel pump fire and electrial FIRE. **TIPM SHORTS AT FUEL PUMP RELAY CAUSING FUEL pump to continually operate and drain battery and risk of fire FUEL pUMP TO CONTINUALLY RUN AND operate RI... Read more
Incident date: Nov 23, 2021
WIN IGNITION UNIT CAN Turn off BY KEY FOB MOVEMENT WHEN DRIVING CAUSING ENGINE TO SHUT OFF WITH LOSS OF STEERING AND BRAKING Control *** Fuel pump remains on when vehicle is off and key fob is removed. Risk of fuel pump fire and electrial FIRE. **TIPM SHORTS AT FUEL PUMP RELAY CAUSING FUEL pump to continually operate and drain battery and risk of fire FUEL pUMP TO CONTINUALLY RUN AND operate RI... Read more
Incident date: Nov 23, 2021
WIN IGNITION UNIT CAN Turn off BY KEY FOB MOVEMENT WHEN DRIVING CAUSING ENGINE TO SHUT OFF WITH LOSS OF STEERING AND BRAKING Control *** Fuel pump remains on when vehicle is off and key fob is removed. Risk of fuel pump fire and electrial FIRE. **TIPM SHORTS AT FUEL PUMP RELAY CAUSING FUEL pump to continually operate and drain battery and risk of fire FUEL pUMP TO CONTINUALLY RUN AND operate RI... Read more
Incident date: Dec 5, 2021
The problem component is the transmission fluid pump. The issue first started while driving. the transmission started making a grinding noise. the fault code for this was P0868. Our vehicle was towed to a dodge dealership for inspection and repairs. Estimated cost is $1576.84. I have researched this issue and feel this should be considered a recall. Owners should be covered for these repairs.
Incident date: Dec 8, 2021
The contact owned a 2008 Dodge Charger. The contact received notification of NHTSA Campaign Number: 16V352000 (Air Bags). The contact stated that while a female was driving the vehicle at an unknown speed with the contact's boyfriend and his older cousin as passengers in the vehicle, the driver crashed the vehicle into a wall. The contact stated that none of the air bags deployed upon impact. The ... Read more
Crash
2 injured
DODGE
GRAND CARAVAN
(2017) — LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Dec 8, 2021
Incident date: Sep 15, 2020
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver’s side sliding door would not open manually or electronically. Additionally, the door failed to lock securely. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the rod in the door was loose and needed to be replaced. The rod clips were replaced however, the failure pe... Read more
DODGE
GRAND CARAVAN
(2016) — VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Dec 8, 2021
Incident date: Nov 1, 2021
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving at various speeds on three separate occasions, the accelerator pedal was sticking. The contact stated there was a warning indicator light illuminated but, was unable to identify the warning light. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approxi... Read more
Incident date: Dec 8, 2021
In the smallest snow flurry while driving the FCW system, as well as the ACC system will disable themselves because the system reports the sensor is blocked. This has happened every time I drive in any kind of currently falling snow. If I stop the car, wipe the sensor off, and continue driving, the system will work for a little while until snow clogs/accumulates on the sensor again.
Incident date: Dec 8, 2021
In the smallest snow flurry while driving the FCW system, as well as the ACC system will disable themselves because the system reports the sensor is blocked. This has happened every time I drive in any kind of currently falling snow. If I stop the car, wipe the sensor off, and continue driving, the system will work for a little while until snow clogs/accumulates on the sensor again.
DODGE
GRAND CARAVAN
(2015) — ELECTRICAL SYSTEM
Dec 8, 2021
Incident date: Sep 1, 2021
Passenger sliding door faulty actuator. Five months after purchasing the car the door started buzzing every time it is unlocked.
Incident date: Dec 8, 2021
I've owned this car a little over a month. I filled up the gas tank today, after leaving the gas station the car stalled in the middle of a busy intersection. thankfully no one was coming the opposite direction at the time before i could get the car restarted. at the next light it stalled again, and then was able to restart the car. i was able to pull into a parking lot to access any issues. ... Read more
Incident date: Dec 8, 2021
I've owned this car a little over a month. I filled up the gas tank today, after leaving the gas station the car stalled in the middle of a busy intersection. thankfully no one was coming the opposite direction at the time before i could get the car restarted. at the next light it stalled again, and then was able to restart the car. i was able to pull into a parking lot to access any issues. ... Read more
Incident date: Dec 8, 2021
I've owned this car a little over a month. I filled up the gas tank today, after leaving the gas station the car stalled in the middle of a busy intersection. thankfully no one was coming the opposite direction at the time before i could get the car restarted. at the next light it stalled again, and then was able to restart the car. i was able to pull into a parking lot to access any issues. ... Read more
DODGE
GRAND CARAVAN
(2013) — UNKNOWN OR OTHER
Dec 8, 2021
Incident date: Dec 9, 2020
Vehicle stops running without warning at random times while driving. Power steering and brakes stop working and vehicle is difficult to control, or to pull off the road to a safe location. Have not had it looked at by a mechanic yet. Car is sitting because it’s too dangerous to drive.
Incident date: Nov 4, 2021
The contact owns a 2006 Dodge Ram 2500. The contact stated that while driving at 70 MPH and hauling a travel trailer, the vehicle wobbled, and the contact lost control of the vehicle when the front driver's and passenger's tires went in different directions. The contact was able to pull over and park the vehicle. The vehicle was towed to an independent mechanic and diagnosed with fractured linkage... Read more
Incident date: Dec 7, 2021
The heat on the passenger does not work at all I was driving and the frost kept coming back on the windshield I almost had a wreck with another vehicle. The way the sunshine hit the frost on the windshield it shined to bright for me to see. How is this safe? I have seen where many people are having this issue online. It just blows cold air on the passenger side vents. No police were involved but I... Read more
Incident date: Dec 7, 2021
The heat on the passenger does not work at all I was driving and the frost kept coming back on the windshield I almost had a wreck with another vehicle. The way the sunshine hit the frost on the windshield it shined to bright for me to see. How is this safe? I have seen where many people are having this issue online. It just blows cold air on the passenger side vents. No police were involved but I... Read more
Incident date: Dec 6, 2021
The contact owns a 2018 Dodge Charger. The contact stated that while entering the vehicle, he noticed that the front passenger’s side door panel had detached from the door frame. The local dealer was contacted about having the vehicle inspected. The contact was informed that the vehicle was out of warranty and that there would be a cost assessed for the inspection. The vehicle was not diagnosed ... Read more
Incident date: Dec 7, 2021
Main Head Lamps go out with no warning or indicator saying that the lamp is off, and it MAY or MAY not come back on....In this case it is ( at this time ) only the Driver side Lamp. This is Intermittent and no rhyme or reason as to why . This particular Lamp assembly is a specific FACTORY LAMP and also , from my understanding. incorporates a FACtORY Ballast.
Incident date: Dec 7, 2021
Main Head Lamps go out with no warning or indicator saying that the lamp is off, and it MAY or MAY not come back on....In this case it is ( at this time ) only the Driver side Lamp. This is Intermittent and no rhyme or reason as to why . This particular Lamp assembly is a specific FACTORY LAMP and also , from my understanding. incorporates a FACtORY Ballast.
DODGE
CHALLENGER
(2018) — UNKNOWN OR OTHER
Dec 7, 2021
Incident date: Jul 15, 2021
* Component: UConnect 4C 8.4" Screen is delaminating. Reaching out to others in the region, this is a common occurrence, possibly brought on by excessive heat/humidity. * Safety: Not directly related to safety. * Problem has been confirmed by dealer as being a part that would need to be replaced to fix. * Problem has not been inspected by any party other than manufacturer's dealer. * There was no... Read more
Incident date: Jul 24, 2021
Went to crank the truck one day and all of a sidden the igniton switch started smoking . It burnt the whole entire wire from the top all the way to the PCM
Fire
DODGE
GRAND CARAVAN
(2017) — ELECTRICAL SYSTEM
Dec 6, 2021
Incident date: Dec 6, 2021
Rear door makes a buzzing sound when door is unlocked. Door also does not seem to function properly when closing and opening.
Incident date: Oct 16, 2021
Engine died and would not start... while driving in traffic causing a near crash and blocking traffic..Problem confirmed to be the ECM, and confirmed to be faulty by Dodge Dealer and the Cummings repair factory and not repairable..did not see or hear any warning..
Incident date: Oct 16, 2021
Engine died and would not start... while driving in traffic causing a near crash and blocking traffic..Problem confirmed to be the ECM, and confirmed to be faulty by Dodge Dealer and the Cummings repair factory and not repairable..did not see or hear any warning..
Incident date: Oct 16, 2021
Engine died and would not start... while driving in traffic causing a near crash and blocking traffic..Problem confirmed to be the ECM, and confirmed to be faulty by Dodge Dealer and the Cummings repair factory and not repairable..did not see or hear any warning..
Incident date: Nov 21, 2021
All current recalls have been performed on this vehicle. While making left and right hand turns after coasting down from a highway speed (55MPH or greater) the vehicle will stall. We will loose all power steering and brakes. No warning lights come on and everything appears normal except the engine is not running. Something in the fuel or electrical system is intermittently failing. I suspect it to... Read more
Incident date: Nov 21, 2021
All current recalls have been performed on this vehicle. While making left and right hand turns after coasting down from a highway speed (55MPH or greater) the vehicle will stall. We will loose all power steering and brakes. No warning lights come on and everything appears normal except the engine is not running. Something in the fuel or electrical system is intermittently failing. I suspect it to... Read more
Incident date: Nov 21, 2021
All current recalls have been performed on this vehicle. While making left and right hand turns after coasting down from a highway speed (55MPH or greater) the vehicle will stall. We will loose all power steering and brakes. No warning lights come on and everything appears normal except the engine is not running. Something in the fuel or electrical system is intermittently failing. I suspect it to... Read more
Incident date: Dec 6, 2021
Car shuts off while driving, no warning, it will start back up after a few tries. Has happened multiple times
Incident date: Dec 6, 2021
The contact owns a 2014 Dodge Durango. The contact stated that the front windshield lining was cracked which caused water to seep into the glove compartment. Additionally, the exterior tailgate door lights were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed ... Read more
Incident date: Dec 6, 2021
The contact owns a 2014 Dodge Durango. The contact stated that the front windshield lining was cracked which caused water to seep into the glove compartment. Additionally, the exterior tailgate door lights were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed ... Read more
Incident date: Sep 20, 2021
The contact owns a 2013 Dodge Charger. The contact stated that while the vehicle was in reverse, the steering wheel suddenly became very difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the power steering pump was faulty and needed to be replaced. The power steering pump was replaced, and the failure was remedied. The manufacturer was notified of ... Read more
Incident date: Oct 28, 2021
Engine code P0306 (cylinder misfire #6) Replaced the coil pack and spark plug, still misfiring. Moved the cylinder #6 injector to another cylinder head and it still misfires on #6. Know problems with the 3.6L Pentastar Engine but they say my vin isn't listed in Chrysler's extended warranty covering it. Also a lawsuit about it currently going on it Montana https://www.classaction.org/news/fca-us-hi... Read more
Incident date: May 25, 2021
Camshaft lobe warn down from, from faulty rocker arm roller (needle bearing) (there is no to very little compression in cylinder 5), apparently engine is lubricated "by splash oil design" and people smarter then me have diagnosed that it is a design flaw.(having to do with the well and the height of the bores that accept the rocker arms) The engine only had 118,000 miles when the engine light came... Read more
Incident date: Dec 5, 2021
Rear camera image is turned upside down. Concerned about backing up and hitting someone.
Incident date: Dec 2, 2021
Unknown i took my car to repair shop for oil change when car was on rack they noticed the front crossmember (X69 warranty extension) was rusted with a good sized hole he said it is ready to break and would loose steering control and can wrect k they printed off a technical service bulletin from dodge i called dodge they said it wasnt a recall so they wont pay for repair a dodge dealer gave me a qu... Read more
Incident date: Dec 4, 2021
My TIPM is failing. Due to this, my vehicle stalls randomly with no repair codes being shown after stalling. Everything from the battery to the catalytic converter has been replaced to no avail. I even almost was killed on the freeway coming home from work one morning because the vehicle stalled after running fine for a couple of weeks. This has been going on for almost a year and I have replaced... Read more
Incident date: Aug 18, 2021
Doing some checking problems with this particular vehicle it seems that the water pump/ radiator has problems. My vehicle has a anti-freeze leak when at idle leaving a stream in the driveway. Thus causing a problem for pets and wildlife. The engine warning light has come on. The a/c compressor makes a noise also. FYI.
Incident date: Feb 1, 2021
The gear will not shift unless I press the release button. After I took it for a recall in Route 18 Dodge dealer East Brunswick NJ, it came back without been able to shift. I asked the mechanic why my car is no moving, they said you have to press the release button and shift gears at the same. I told them I didn’t bring my car in like this. After I spoke to “Mike” the manager, he said it wa... Read more
Incident date: Feb 1, 2021
The gear will not shift unless I press the release button. After I took it for a recall in Route 18 Dodge dealer East Brunswick NJ, it came back without been able to shift. I asked the mechanic why my car is no moving, they said you have to press the release button and shift gears at the same. I told them I didn’t bring my car in like this. After I spoke to “Mike” the manager, he said it wa... Read more
Incident date: Feb 1, 2021
The gear will not shift unless I press the release button. After I took it for a recall in Route 18 Dodge dealer East Brunswick NJ, it came back without been able to shift. I asked the mechanic why my car is no moving, they said you have to press the release button and shift gears at the same. I told them I didn’t bring my car in like this. After I spoke to “Mike” the manager, he said it wa... Read more
Incident date: Jun 1, 2021
The contact owns a 2005 Dodge Durango. The contact stated that the vehicle would lose motive power while driving. The vehicle was taken to an independent mechanic who tested the battery and the alternator however, neither was the cause of the failure. The manufacturer was called however, a representative was not able to be reached. The vehicle was not repaired. After searching online, the contact ... Read more
Incident date: Dec 3, 2021
HVAC mode door inoperative causing defroster to not operate and only allowing air out of dash vents causing safety issue when windshield is fogged up due to dew or humidity from rain causing loss of visibility. Mode door broken which involves pulling dashboard and evacuating A/C system at a very significant cost. Have read and heard of many complaint due to broken doors in HVAC system on these veh... Read more
DODGE
CHALLENGER
(2011) — AIR BAGS
Dec 2, 2021
Incident date: Dec 2, 2021
I had the dealership fix a recall (N9C07) for the passenger seat wiring harness connector for the passenger side airbag a while back. My airbag warning lamp turned on recently and my mechanic told me it was that same issue that the recall was supposed to fix. I was told by the dealer that since this was replaced once already, they refused to replace it again. This is a major safety concern if... Read more
DODGE
GRAND CARAVAN
(2012) — POWER TRAIN
Dec 2, 2021
Incident date: Apr 30, 2021
While driving 55 MPH on the highway all the lights on the dashboard began flashing and the vehicle lost ALL power - No power steering, no brakes, no engine, nothing. Luckily I was going uphill in the mountains without any traffic and was able to eventually stop. Had there been a vehicle behind me, the results could have been fatal. The vehicle was towed to a nearby trusted shop. They are saying it... Read more