Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Nov 6, 2021
Looking back the issue started about one month prior to warning lights came on when I had to brake quickly, but not really "slamming" on the brakes and they seemed to "lock-up". Luckily I had plenty of room between myself and the car in front of me. It never happened again so I thought it was a fluke. Thirty days or so later, I started the engine and everything was fine but after about 20 feet do... Read more
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Mar 6, 2022
Incident date: Feb 18, 2022
The sliding door , on the passenger's side, is unable to be opened remotely or manually. The lock will not unlock manually or remotely. The door cannot be opened. The dealership said that the lock actuator probably broke and make it impossible to open the door. My mini van is available for inspection upon request. It is a safety issue because the passengers in the back of the mini van, especia... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Mar 6, 2022
Incident date: Jan 1, 2022
The passenger sliding door power lock has failed, and will not operate. Yes it is available for inspection upon request. The lack of power locks on the passenger sliding door is a danger because it's supposed to lock automatically when you get up to speed to prevent accidental openings. Those back seats are also where young children in car seats are placed (it's a minivan, after all), and they... Read more
Incident date: Jul 1, 2018
I had the front shaft come out and broke the transfer case and Differential took it to two different dealers both told me I was off reading in it but it happened leaving a stop light on my way to work at 630 am. So they did not fix I had it wasn't cheap the car I think.onlu had 30000 on it..the car sat for 1.5yrs until I had enough money to repair it..filed a complaint with you guys the number was... Read more
Incident date: Feb 21, 2022
2018 Durango GT purchased at 30k miles and the oil pan gasket was already worn and leaking oil. Tensioner and pulley also failed. Seems like Mopar utilize low quality parts in general, as minor as they may seem they are vital for me to operate my vehicle safely.
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Mar 5, 2022
Incident date: Mar 4, 2022
The passenger side sliding door no longer locks manually or by remote. I was broken into because of this at a hotel I was staying.
Incident date: Feb 23, 2022
The passenger curtain air bags in the front and back seat exploded with no impact to the vehicle or an other vehicles involved in this incident. There were no issues of weather, street or road way hazard that could have interfered. I was driving normal, going straight and the air bags went off and the grab handle from the front seat hit me in the head when the air bag exploded and I passed out whe... Read more
1 injured
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Mar 5, 2022
Incident date: Mar 5, 2022
The driver's side sliding door is stuck and locked. Unable to manually unlock nor use key fob nor use button above the rearview mirror. My children were unable to exit out that side and now fear it happening to the passenger side as well. Upon googling and reading many different websites it seems that this has been happening out of the blue for years and with MANY different years of this van. We w... Read more
DODGE
CHALLENGER
(2016) - POWER TRAIN
Mar 5, 2022
Incident date: Mar 5, 2022
Driveshaft failed at 58.000 miles. It almost snapped from it's place.
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Mar 4, 2022
Incident date: Feb 25, 2022
Driver side rear slider is stuck in the locked position. The auto slider and door locks will not allow is to open from the inside or outside. My concern is that the passengers would not be able to exit in the case of an emergency. This happened without warning.
Incident date: Feb 27, 2022
Rear tailight assembly retaining internally after rain/washing, shorting out LED light system and not illuminating
Incident date: Feb 27, 2022
Rear tailight assembly retaining internally after rain/washing, shorting out LED light system and not illuminating
Incident date: Jul 7, 2020
I have received multiple recall notices (recall W09/NHTSA 20V-396) since the recall was issued on my vehicle 20 months ago however I have been unable to get the recall completed because Dodge will not provide the parts needed to complete the repair. The notices all say that the part is available yet when my dealership tries to get the part, they are told it is out of stock with no eta as to when i... Read more
DODGE
GRAND CARAVAN
(2010) - ELECTRICAL SYSTEM
Mar 4, 2022
Incident date: Mar 1, 2022
The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving at various speeds, the lost motive power and stalled without warning. After restarting the vehicle, the vehicle operated as intended. The cause of the failure was not yet determined. The local dealer was notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 14V37300... Read more
Incident date: Feb 9, 2022
My air bag light is on and im having problems with high idle after replacing map sensors, and replacing the Throttle Body, and replacing the fuel pump my car is running horrible
Incident date: Feb 9, 2022
My air bag light is on and im having problems with high idle after replacing map sensors, and replacing the Throttle Body, and replacing the fuel pump my car is running horrible
Incident date: Feb 9, 2022
My air bag light is on and im having problems with high idle after replacing map sensors, and replacing the Throttle Body, and replacing the fuel pump my car is running horrible
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Mar 3, 2022
Incident date: Mar 1, 2022
Left sliding door is stuck. Unable to open inside and outside. Some times the smell of burned plastic. In state of emergency it is impossible to evacuate from the car.
Incident date: Feb 27, 2022
Check Engine light came on. Code states P0440 Evaporative Emission Systems. However, i looked to see if recall was issued for my vehicle and it states a recall was issued for this but not my vehicle vin number.
DODGE
CHALLENGER
(2011) - FUEL/PROPULSION SYSTEM
Mar 3, 2022
Incident date: Mar 1, 2022
Leaking fuel on rear passenger side. Strong fuel smell inside cabin.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Mar 2, 2022
Incident date: Feb 21, 2022
Passenger rear sliding door will not open even manually
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Mar 2, 2022
Incident date: Feb 21, 2022
Passenger rear sliding door will not open even manually
DODGE
GRAND CARAVAN
(2019) - STRUCTURE:BODY
Mar 2, 2022
Incident date: Mar 2, 2020
I bought this vehicle in 2019. I have had an intermittent safety issue even now in 2022. I have taken this vehicle into the dealer 3 different times. Every time they said that they did not see anything wrong. Now the vehicle is out of warranty and it still has the intermittent problem, which is that the right sliding door occasionally does not stay oven when you open it. It opens all the way,... Read more
Incident date: Mar 1, 2022
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Incident date: Mar 1, 2022
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Incident date: Mar 1, 2022
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Incident date: Mar 1, 2022
The contact owns a 2014 Dodge Durango. The contact stated while the vehicle was at the car wash, she noticed that water was leaking from the corners of the sunroof onto the headliner and the front driver's side and front passenger's side door panels. The contact stated that there were water stains on the front corners of the sunroof and on the front passenger's side and front driver's side door pa... Read more
DODGE
GRAND CARAVAN
(2018) - ENGINE
Mar 1, 2022
Incident date: Feb 19, 2022
Transmission just stopped on the freeway... No warning or lights came on.
DODGE
GRAND CARAVAN
(2018) - POWER TRAIN
Mar 1, 2022
Incident date: Feb 19, 2022
Transmission just stopped on the freeway... No warning or lights came on.
Incident date: Feb 15, 2022
Throttle Body changed 3 times still stalling and poor acceleration problems very unsafe stalls out of no where very frustrated also changed electronic pedal and battery Lighting signs still comes on and stalls very dangerous!
Incident date: Feb 15, 2022
Throttle Body changed 3 times still stalling and poor acceleration problems very unsafe stalls out of no where very frustrated also changed electronic pedal and battery Lighting signs still comes on and stalls very dangerous!
DODGE
GRAND CARAVAN
(2010) - ELECTRICAL SYSTEM
Mar 1, 2022
Incident date: Apr 1, 2017
The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The manufacturer was contacted and the contact was informed that the VIN was not included in NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) even though the manufacturer had linked the failure to the recall. The contact stat... Read more
Incident date: May 24, 2021
The third row seat belts no longer retract and have the same issue that my front driver and passenger seat belts had. Those were both fixed under an extended warranty, but the rear belts which appear to have the same mechanism and same fault (crack in the plastic) were not included.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Mar 1, 2022
Incident date: Mar 1, 2022
Both driver and passenger side sliding doors are stuck in a locked close position. This is VERY scary I am a family I have 4 kids that could be trapped if there is ever an accident. I have searched online and have seen so many cases of people dealing g with the same stuck sliding door issue. This is a major security life threatening problem
Incident date: Feb 28, 2022
The contact owns a 2011 Dodge Durango. The contact stated that while driving at 45 MPH, the contact noticed smoke coming from above the driver’s side sun visor. The contact lowered the sun visor and saw red coals and black smoke coming from the headliner. The contact pulled into a parking lot to get water to extinguish the fire. Upon returning to the vehicle the contact saw flames coming from in... Read more
Fire
Incident date: Feb 28, 2022
While I was driving my car began to smoke, there was no warning lights on my dashboard & my temperature gage was in the middle, indicating my car was not overheated. I pulled over put the vehicle in park & it became completely engulfed in flames. My car is a total loss!
Fire
Incident date: Feb 28, 2022
While I was driving my car began to smoke, there was no warning lights on my dashboard & my temperature gage was in the middle, indicating my car was not overheated. I pulled over put the vehicle in park & it became completely engulfed in flames. My car is a total loss!
Fire
Incident date: Feb 28, 2022
While I was driving my car began to smoke, there was no warning lights on my dashboard & my temperature gage was in the middle, indicating my car was not overheated. I pulled over put the vehicle in park & it became completely engulfed in flames. My car is a total loss!
Fire
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Feb 28, 2022
Incident date: Nov 1, 2021
Car shakes which feels like first 3 gears during acceleration. As if riding over spike strip.
Incident date: Jan 28, 2022
The contact owns a 2017 Dodge Journey. The contact stated that the air bag warning light illuminated with an audible tone while driving. The contact stated that the failure occurred approximately three times throughout the day while driving the vehicle. The contact stated that the vehicle had never been involved in a crash. The vehicle was not repaired. Neither the dealer nor the manufacturer had ... Read more
Incident date: Feb 28, 2022
The contact owns a 2005 Dodge Ram 2500. The contact stated that after starting the vehicle, the gear shifter was shifted to the selected gear, but the vehicle would not move. Additionally, the vehicle made an abnormal sound. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,0... Read more
DODGE
GRAND CARAVAN
(2013) - UNKNOWN OR OTHER
Feb 28, 2022
Incident date: Feb 21, 2022
The car completely shuts off and leaves me stranded in the middle of the street.
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Feb 28, 2022
Incident date: Feb 21, 2022
The car completely shuts off and leaves me stranded in the middle of the street.
Incident date: Jan 7, 2022
The rear tailgate lights, which operate in conjunction with the tail lights, fills up with water over time. The water then shorts out the LED lights.
Incident date: Feb 12, 2022
I had a recall on the fuel heater plug and took care of the problem a few years back. I noticed today that the plug is leaking fuel and was wondering if the problem was ever fixed or if they used the same recalled parts? Do you ever recall an already recalled part? or do they ever pay for the part if I fix it myself?
Incident date: Feb 12, 2022
I had a recall on the fuel heater plug and took care of the problem a few years back. I noticed today that the plug is leaking fuel and was wondering if the problem was ever fixed or if they used the same recalled parts? Do you ever recall an already recalled part? or do they ever pay for the part if I fix it myself?
Incident date: Feb 12, 2022
I had a recall on the fuel heater plug and took care of the problem a few years back. I noticed today that the plug is leaking fuel and was wondering if the problem was ever fixed or if they used the same recalled parts? Do you ever recall an already recalled part? or do they ever pay for the part if I fix it myself?
DODGE
GRAND CARAVAN
(2014) - FUEL/PROPULSION SYSTEM
Feb 27, 2022
Incident date: Feb 22, 2022
Leaking oil from a cracked oil filter plastic cap after changing oil. Read that this is common in Dodge Grand Caravan. Don’t see why this issue has not been recalled. Hazardous incident can be a fire resulting from the oil filter that’s located at the top leaking down to the engine as well as onto the transmission. Another hazardous incident can be where the oil flies to the back where the m... Read more
Incident date: Feb 27, 2022
Driving on highway about 70 mph SUV began hesitating became worse abs light traction control light and brake lights came on. It stopped. Now vont almost every time highway driving. And also problem when refueling SUV gas spurts out. And has increased gas consumption. My dealer said there was a great Carfax only item on diagnostic was ' gascap' for replacement.
Incident date: Feb 27, 2022
Driving on highway about 70 mph SUV began hesitating became worse abs light traction control light and brake lights came on. It stopped. Now vont almost every time highway driving. And also problem when refueling SUV gas spurts out. And has increased gas consumption. My dealer said there was a great Carfax only item on diagnostic was ' gascap' for replacement.