Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
CHALLENGER
(2017) - ELECTRICAL SYSTEM
Mar 15, 2022
Incident date: Feb 28, 2022
The driver side smart window rolls up and down about a half inch when the vehicle is completely off sometimes causing a dead battery. In addition when driving the window will also Crack open and do the same thing causing loud noise which can easily distract the driver while the vehicle is being operated.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Mar 14, 2022
Incident date: Mar 1, 2022
dodge grand caravan 2016 right push door lock gets stuck . Don't lock. Left push door don't unlock.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT
Mar 14, 2022
Incident date: Mar 12, 2022
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 25 MPH, the vehicle started jerking and making an abnormal noise while accelerating. The check engine warning light was illuminated. The contact pulled over and attempted to reverse however, the vehicle stalled. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmissi... Read more
Incident date: Feb 11, 2022
Powersteering return line failed In recent Cold weather, causing loss of Powersteering.
Incident date: Oct 1, 2021
The contact owns a 2003 Dodge Durango. The contact stated that the battery had been replaced after being drained due to an unknown electrical failure. The contact stated that while the vehicle was parked, the alarm would inadvertently sound while the vehicle was turned off. Additionally, the lights would flash on and off intermittently. The contact stated that while driving at an undisclosed speed... Read more
Incident date: Mar 13, 2022
Vehicle stalling and but won't cut off. Left us in the middle of the highway. Is a problem with other vehicles like mine. But doesn't have the recall check engine light came on but went back off
Incident date: Mar 13, 2022
Vehicle stalling and but won't cut off. Left us in the middle of the highway. Is a problem with other vehicles like mine. But doesn't have the recall check engine light came on but went back off
DODGE
GRAND CARAVAN
(2013) - SEATS
Mar 14, 2022
Incident date: Mar 13, 2022
The driver seat headrest deployed without any notice. The plastic is broken where they pin is supposed to sit. Mileage 123,587
Incident date: Mar 9, 2022
*Incomplete Recall Status* ***Defect in transfer case*** Complaint of Manufacturer Defect in 2005 Dodge Dakota Quad Cab 4x4 3.7l v6. While driving at a speed of 30mph on a smooth paved highway and selector switch turned to 2 wheel drive mode; out of nowhere, the transfer case tried to engage 4 High which resulted in SVC 4X4 warning lamp illumination and a loud grinding/stuttering sound from under... Read more
Incident date: Mar 9, 2022
*Incomplete Recall Status* ***Defect in transfer case*** Complaint of Manufacturer Defect in 2005 Dodge Dakota Quad Cab 4x4 3.7l v6. While driving at a speed of 30mph on a smooth paved highway and selector switch turned to 2 wheel drive mode; out of nowhere, the transfer case tried to engage 4 High which resulted in SVC 4X4 warning lamp illumination and a loud grinding/stuttering sound from under... Read more
Incident date: Mar 9, 2022
*Incomplete Recall Status* ***Defect in transfer case*** Complaint of Manufacturer Defect in 2005 Dodge Dakota Quad Cab 4x4 3.7l v6. While driving at a speed of 30mph on a smooth paved highway and selector switch turned to 2 wheel drive mode; out of nowhere, the transfer case tried to engage 4 High which resulted in SVC 4X4 warning lamp illumination and a loud grinding/stuttering sound from under... Read more
Incident date: Feb 25, 2022
Almost caused a accident because coming to a fast braking my wheels were uncontrollable and swerving .
Incident date: Feb 25, 2022
Almost caused a accident because coming to a fast braking my wheels were uncontrollable and swerving .
Incident date: Feb 25, 2022
Almost caused a accident because coming to a fast braking my wheels were uncontrollable and swerving .
Incident date: Mar 9, 2022
While my wife was driving the passenger seat headrest popped out for no apparent reason. The headrest will not pop into place. We are concerned with the remaining headrest in the car for fear they will pop out at any moment. Please let’s try to resolve this problem before someone looses a life due to a problem we know exists. Will you all also please send info on possible solutions. There are m... Read more
Incident date: Apr 10, 2021
Electrical system wiring failure/error front under hood.
Incident date: Jan 22, 2020
Heater/Defrost, Yes it is available upon request. The defrost and passenger side heat only blows cold air I have changed everything possible and still the problem remains. I cannot see out of the windshield passenger side because it does not defrost. It has not been inspected by the manufacturer, police, insurance Etc. No warning I bought the car used it has always had this issue among many m... Read more
Incident date: May 23, 2021
The engine stalls when I take off more times than none I'm stuck idling in traffic almost causing accident the frame that hold motor mounts are bad I've replaced motor mounts twice in a less than a year the car heats up after 70 miles an hour I have 5o pull over and let it cool off this happens 3 to 4 times a week with the engine stalling and overheating didn't find out til after I leased the car ... Read more
Incident date: May 23, 2021
The engine stalls when I take off more times than none I'm stuck idling in traffic almost causing accident the frame that hold motor mounts are bad I've replaced motor mounts twice in a less than a year the car heats up after 70 miles an hour I have 5o pull over and let it cool off this happens 3 to 4 times a week with the engine stalling and overheating didn't find out til after I leased the car ... Read more
Incident date: May 23, 2021
The engine stalls when I take off more times than none I'm stuck idling in traffic almost causing accident the frame that hold motor mounts are bad I've replaced motor mounts twice in a less than a year the car heats up after 70 miles an hour I have 5o pull over and let it cool off this happens 3 to 4 times a week with the engine stalling and overheating didn't find out til after I leased the car ... Read more
Incident date: Mar 10, 2022
Rear view mirror (known as backup camera failed prematurely, dodge corporate office is failing to recognize this an issue stating that if there was a recall for my VIN they would fix free of charge. This car is just barely over 3 years old and failing components that put me at risk as a driver when backup camera fails as it is very complex to see behind me while In reverse
Incident date: Mar 2, 2022
The headrest has opened and nothing caused that to happen.
DODGE
CHALLENGER
(2014) - ELECTRICAL SYSTEM
Mar 10, 2022
Incident date: Jan 12, 2022
Fluctuating Speedometer dropping from driving speed to zero once the engine warms up. Especially bad at highway speed. When speedometer drops suddenly the brake light, ABS light and driver seat belt warning light flash on then off. Also hear a clicking noise from the gear shift when the speedometer fluctuates. Issue has been continual since beginning in January.
Incident date: Mar 7, 2022
One morning I was taking my 9-year-old daughter to school and our truck just stalled while I was driving. Thank Allah that there was no heavy traffic and no one got hurt. That incident has my daughter scared. I took it to the mechanic they read the diagnostic fixed what codes came up and still my truck is not operating properly. The truck still stalls while driving the mechanic has informed me. I ... Read more
Incident date: Mar 7, 2022
One morning I was taking my 9-year-old daughter to school and our truck just stalled while I was driving. Thank Allah that there was no heavy traffic and no one got hurt. That incident has my daughter scared. I took it to the mechanic they read the diagnostic fixed what codes came up and still my truck is not operating properly. The truck still stalls while driving the mechanic has informed me. I ... Read more
Incident date: Mar 7, 2022
One morning I was taking my 9-year-old daughter to school and our truck just stalled while I was driving. Thank Allah that there was no heavy traffic and no one got hurt. That incident has my daughter scared. I took it to the mechanic they read the diagnostic fixed what codes came up and still my truck is not operating properly. The truck still stalls while driving the mechanic has informed me. I ... Read more
Incident date: Mar 3, 2022
unknown. I have a dodge Durango that the racetrack lights on the tailgate not all are working and I've seen some with all the lights out causing a safety hazard.
Incident date: Nov 6, 2021
The car battery keeps dying even though it's a new battery. Alternator isn't the problem either. A bunch of blown fuses relating to the starting of the car. Around the time this issue started the computer also had an issue and we can no longer connect to Bluetooth and the odometer is blinking.
Incident date: Nov 6, 2021
The car battery keeps dying even though it's a new battery. Alternator isn't the problem either. A bunch of blown fuses relating to the starting of the car. Around the time this issue started the computer also had an issue and we can no longer connect to Bluetooth and the odometer is blinking.
Incident date: Mar 9, 2022
Two days ago my fuel pump stopped working. Upon inspection the top of the fuel pump had a pinhole on top from the metal connector inside getting to hot... Gas was spilling out under pressure and when the tank was full. I replaced the pump... The problem is the old pump shows burn marks on the inside from the original connection. And it got so hot it melted threw the top .. Please help me fix this ... Read more
DODGE
CHALLENGER
(2017) - VEHICLE SPEED CONTROL
Mar 9, 2022
Incident date: Mar 9, 2022
When stepping on the throttle to quickly merge into traffic it delays a few seconds and after removing foot off gas pedal it continues to accelerate and sticks for a few seconds. Which requires me to brake. This is Not SAFE!! The dealer has never heard of this problem but it is listed online as a problem.
Incident date: Feb 23, 2022
The contact owns a 2013 Dodge Dart. The contact stated that while attempting to drive the vehicle, the vehicle failed to shift out of PARK. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was previously... Read more
DODGE
SPRINTER 3500
(2007) - ELECTRICAL SYSTEM
Mar 8, 2022
Incident date: Mar 8, 2021
The contact owns 2008 Winnebago View RV built on a 2007 Dodge Sprinter 3500 Chassis. The contact stated that the key fob failed to open the doors of the recreational vehicle. The contact stated that he attempted to replace the batteries however, the failure continued. The contact went to an unknown Dodge dealer who informed him that he would need to go to a Mercedes- Benz dealer for a key fob code... Read more
Incident date: Mar 1, 2022
The contact owns a 2011 Dodge Durango. The contact stated while driving approximately 50 MPH, the temperature gauge was rising and the vehicle was overheating. There was also an antifreeze odor coming from the vehicle. The contact pulled off the road safely and added antifreeze to the coolant reservoir, and then drove home. A local independent mechanic diagnosed that the radiator and thermostat ha... Read more
DODGE
GRAND CARAVAN
(2014) - ENGINE
Mar 8, 2022
Incident date: Jan 1, 2021
The contact owns a 2014 Dodge Grand Caravan. After parking the vehicle, it was discovered that engine oil had leaked from the vehicle. The vehicle was taken to a local mechanic who diagnosed that the plastic oil filter holder had cracked causing oil to leak. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure m... Read more
DODGE
GRAND CARAVAN
(2014) - ENGINE
Mar 8, 2022
Incident date: Feb 1, 2022
The contact owns a 2014 Dodge Grand Caravan. The contact stated that after parking the vehicle, it was discovered that engine oil had leaked from the vehicle. The vehicle was taken to a local mechanic who diagnosed that the plastic oil filter housing had cracked, causing oil to leak from the vehicle. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure b... Read more
DODGE
GRAND CARAVAN
(2009) - ELECTRICAL SYSTEM
Mar 7, 2022
Incident date: Mar 7, 2022
The contact owns a 2009 Dodge Grand Caravan. The contact stated that while the vehicle was parked at his residence, a fire started from the drivers side tail light. The tail light, the rear bumper, and part of the rear seat were melted, additionally the rear windshield shattered. The fire department was called and they extinguished the fire using chemical powder and water. The fire marshal wrote a... Read more
Fire
DODGE
GRAND CARAVAN
(2013) - ENGINE
Mar 7, 2022
Incident date: Dec 31, 2021
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at various speeds, the lost motive power and stalled. The failure had occurred on several occasions. The contact indicated that during the failure, the RPM’s would suddenly increase as the vehicle lost motive power and decelerated. The cause of the failure was not yet determined. The local dealer and manufacturer ... Read more
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Mar 7, 2022
Incident date: Dec 31, 2021
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at various speeds, the lost motive power and stalled. The failure had occurred on several occasions. The contact indicated that during the failure, the RPM’s would suddenly increase as the vehicle lost motive power and decelerated. The cause of the failure was not yet determined. The local dealer and manufacturer ... Read more
Incident date: Mar 7, 2022
Middle gas tank strap frame bracket has corroded. The tank strap has fallen off and the gas tank almost detached.
Incident date: Aug 31, 2021
Our 2013 Dodge Journey (only owners) has had a few recalls and had multiple challenges with overheating within the engine. Although, We have had all the recalls we are aware of completed it continues to shut off and not start. Ours, our children, and other passengers safety has been at risk as we have been strained with no running vehicle and the unknown if the vehicle will just shut off while in... Read more
Incident date: Aug 31, 2021
Our 2013 Dodge Journey (only owners) has had a few recalls and had multiple challenges with overheating within the engine. Although, We have had all the recalls we are aware of completed it continues to shut off and not start. Ours, our children, and other passengers safety has been at risk as we have been strained with no running vehicle and the unknown if the vehicle will just shut off while in... Read more
Incident date: Feb 1, 2022
There is a gap between the lift gate lamp and the frame of the vehicle allowing for water build up in the lighting causing for the brake lights to malfunction and go out at random times. Dealer wants to charge 1,500 to replace light but refuses to acknowledge that the issue is cause by the gap between the frame and the light. Constantly have to bleed out water from my brakes until they went out
Incident date: Feb 28, 2022
The contact owns 2006 Dodge Ram 1500. The contact stated while having the vehicle serviced by a local dealer, the fuel pump was found to be cracked and leaking fuel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the fuel pump replaced. The vehicle was repaired. The manufacturer had not been informed of the... Read more
Incident date: Mar 4, 2022
Car not shifting gears correctly. Dodge Dart accelerating poorly to the point where driving can be extremely dangerous for everyone involved. Sometimes car will not go over 40mph which is extremely dangerous. Car jerks and surges forward. Constant Problems with Transmission and gears. Car looses horsepower going up hills to the point where it can back into cars behind me. Gas Mileage extremely hi... Read more
Incident date: Mar 4, 2022
Car not shifting gears correctly. Dodge Dart accelerating poorly to the point where driving can be extremely dangerous for everyone involved. Sometimes car will not go over 40mph which is extremely dangerous. Car jerks and surges forward. Constant Problems with Transmission and gears. Car looses horsepower going up hills to the point where it can back into cars behind me. Gas Mileage extremely hi... Read more
Incident date: Mar 4, 2022
Car not shifting gears correctly. Dodge Dart accelerating poorly to the point where driving can be extremely dangerous for everyone involved. Sometimes car will not go over 40mph which is extremely dangerous. Car jerks and surges forward. Constant Problems with Transmission and gears. Car looses horsepower going up hills to the point where it can back into cars behind me. Gas Mileage extremely hi... Read more
DODGE
GRAND CARAVAN
(2017) - ENGINE
Mar 7, 2022
Incident date: Jan 31, 2022
In January 2022,at approximately 75,000 miles, vehicle began to have a major oil leak and smell of oil in the cabin. A mechanic determined the oil filter housing had failed and it was replaced for $808.63.Mechanic also stated this is a very common issue with Dodge 3.6L engines. No warning lamps illuminated. Dodge customer service was contacted about the problem and stated there were no open rec... Read more
Incident date: Nov 6, 2021
Looking back the issue started about one month prior to warning lights came on when I had to brake quickly, but not really "slamming" on the brakes and they seemed to "lock-up". Luckily I had plenty of room between myself and the car in front of me. It never happened again so I thought it was a fluke. Thirty days or so later, I started the engine and everything was fine but after about 20 feet do... Read more
Incident date: Nov 6, 2021
Looking back the issue started about one month prior to warning lights came on when I had to brake quickly, but not really "slamming" on the brakes and they seemed to "lock-up". Luckily I had plenty of room between myself and the car in front of me. It never happened again so I thought it was a fluke. Thirty days or so later, I started the engine and everything was fine but after about 20 feet do... Read more