Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
GRAND CARAVAN
(2018) — UNKNOWN OR OTHER
Dec 27, 2021
Incident date: Dec 16, 2021
Driver side sliding door is stuck in the locked position. It will not unlock manually nor with the key fob. It is a safety hazard for any passengers in my car since the door cannot be opened.
DODGE
CHALLENGER
(2019) — ELECTRICAL SYSTEM
Dec 24, 2021
Incident date: Dec 24, 2021
Key Fob to start vehicle ran out of battery, I then replaced the battery from a nearby CVS Store and the Key Fob is still not working and my car will not start due to my key fob not being detected.
Incident date: Dec 21, 2021
Crank wont start engine light etc sign and abs and crank forever then start then cut off within 5-10 secs with high rpm
Incident date: Dec 21, 2021
Crank wont start engine light etc sign and abs and crank forever then start then cut off within 5-10 secs with high rpm
Incident date: Dec 21, 2021
Crank wont start engine light etc sign and abs and crank forever then start then cut off within 5-10 secs with high rpm
Incident date: Oct 20, 2021
Vehicle will not starts (even though it cranks). The problem as with previous model year Durangos is the Fuel Pump Relay (FPR) inside the Total Integrated Power Module (TIPM). On previous model year Durangos (2011-2013) they have been recalled because if the fuel pump power supply is cut when the vehicle is in motion it could cause an accident. Luckily this condition has not happened to me. So... Read more
Incident date: Dec 23, 2021
service shifter error and powerstwering warning light turned on
Incident date: Dec 23, 2021
service shifter error and powerstwering warning light turned on
Incident date: Dec 23, 2021
service shifter error and powerstwering warning light turned on
Incident date: Jul 30, 2021
The contact owns a 2010 Dodge Nitro. The contact stated that while driving at an undisclosed speed, the horn was inoperable while needed. The check engine warning light illuminated. The vehicle was taken to an independent mechanic and diagnosed with rear shocks and struts, air compressor, condenser, HVAC system, and electrical system failure. The mechanic replaced the spark plugs, engine coils, ai... Read more
Incident date: Jul 30, 2021
The contact owns a 2010 Dodge Nitro. The contact stated that while driving at an undisclosed speed, the horn was inoperable while needed. The check engine warning light illuminated. The vehicle was taken to an independent mechanic and diagnosed with rear shocks and struts, air compressor, condenser, HVAC system, and electrical system failure. The mechanic replaced the spark plugs, engine coils, ai... Read more
Incident date: Dec 18, 2021
When the oil life in this vehicle gets low the vehicle randomly stalls. This week my vehicle stalled in the middle of an intersection putting me at risk of bodily harm. I had to have my car towed to the dealership because it would not start. After speaking with the service person at the dealership they said that this is a "safety feature" to protect the engine. This is not the first time this has... Read more
Incident date: Dec 18, 2021
When the oil life in this vehicle gets low the vehicle randomly stalls. This week my vehicle stalled in the middle of an intersection putting me at risk of bodily harm. I had to have my car towed to the dealership because it would not start. After speaking with the service person at the dealership they said that this is a "safety feature" to protect the engine. This is not the first time this has... Read more
Incident date: Dec 6, 2021
My check engine light came on for my engine oil filter housing ! I had it repaired a total of 4 times already ! This recent time it put my vehicle into limp mode while doing 65 mph on the highway I had loss all power to my car ! Now even after repair my check engine still comes on with code and sends my car into limp mode until my PCM gets reflashed
Incident date: Jun 1, 2019
The contact owns a 2009 Ram 1500. The contact stated that an abnormal, ticking noise would emit from the vehicle upon startup without warning. He also stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal as the engine would rev without warning. The contact called the dealer and was informed that there were no recalls or warranties on the ... Read more
Incident date: Jun 1, 2019
The contact owns a 2009 Ram 1500. The contact stated that an abnormal, ticking noise would emit from the vehicle upon startup without warning. He also stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal as the engine would rev without warning. The contact called the dealer and was informed that there were no recalls or warranties on the ... Read more
Incident date: Dec 20, 2021
The drivers side headrest popped open while I was sitting in the parking lot and adjusting my seat before I drove off. The metal pin is missing and the plastic part that was holding it is broken. No accident, just opened on its own. That would have been bad if it hit me while I was driving down the street.
Incident date: Dec 21, 2021
In 2013 I bought a new Dodge Dart Limited from a Dodge dealer. I bought the car in March and by October when it got cooler outside, it was evident there were some electrical issues related to the Uconnect screen blanking out and dash lights flickering while driving or when ABS engaged, and engine and battery lights on. The whole car seemed like it was resetting as everything electrical flickered a... Read more
Incident date: Dec 21, 2021
In 2013 I bought a new Dodge Dart Limited from a Dodge dealer. I bought the car in March and by October when it got cooler outside, it was evident there were some electrical issues related to the Uconnect screen blanking out and dash lights flickering while driving or when ABS engaged, and engine and battery lights on. The whole car seemed like it was resetting as everything electrical flickered a... Read more
Incident date: Dec 21, 2021
In 2013 I bought a new Dodge Dart Limited from a Dodge dealer. I bought the car in March and by October when it got cooler outside, it was evident there were some electrical issues related to the Uconnect screen blanking out and dash lights flickering while driving or when ABS engaged, and engine and battery lights on. The whole car seemed like it was resetting as everything electrical flickered a... Read more
DODGE
CHALLENGER
(2017) — AIR BAGS
Dec 21, 2021
Incident date: Dec 17, 2021
The contact owns a 2017 Dodge Challenger. The contact stated while driving approximately 60 mph when the contact lost control of the vehicle and crashed into a median which resulted in none of the air bags deploying. 2 people were injured and were sitting in the driver and front passenger side seat. The contact sought medical treatment and sustained whiplash, concussion, and fiancé sustained cont... Read more
Crash
2 injured
Incident date: Dec 21, 2021
The 2018 Dodge Durango has a blown rear shock. I have wore shocks out but never seen blown seals. The car barely has 50k and is not covered under warranty, or my extended warranty. They are on backorder and apparently this is not a new problem. The soonest I can get a shock is the 23rd of next month. It is not safe to drive.
Incident date: Jul 20, 2021
The power actuator for the rear lift gate broke free of its mount causing the actuator to damage the interior of the vehicle as well as causing the rear lift gate to slam closed. Luckily there was no one under the lift gate when this malfunction occurred, but if a child were in the way of the lift gate serious injury or death could have occurred. It is unacceptable that this powerful of an actua... Read more
Incident date: Nov 30, 2021
Driver headrest deployed while driving.
Incident date: Nov 23, 2021
The contact owns a 2000 Dodge Durango. The contact stated while driving 5 MPH, she heard an abnormal noise coming from the front driver’s side tire. The contact stated no warning light was illuminated. The contact exited the vehicle and stated that the front driver’s side wheel was detached from the vehicle. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic... Read more
Incident date: Nov 23, 2021
The contact owns a 2000 Dodge Durango. The contact stated while driving 5 MPH, she heard an abnormal noise coming from the front driver’s side tire. The contact stated no warning light was illuminated. The contact exited the vehicle and stated that the front driver’s side wheel was detached from the vehicle. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic... Read more
Incident date: Dec 20, 2021
My engine is still shutting off randomly and they told me that there is a recall on my powertrain and all they did was reprogram it even though that is not helping my car it’s still shutting off or trying to shut off
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Dec 20, 2021
Incident date: Aug 8, 2019
The passenger (right) side rear sliding door has gotten stuck and will not unlock manually. It has been stuck for about a year and after going to the dealer they’re claiming it’s a common defect that is hard to repair. We are unable to enter the car from the passenger side rear sliding door and hopefully the driver side sliding door doesn’t get stuck, otherwise we will be unable to exit the ... Read more
Incident date: Nov 18, 2021
The differential and the viscous coupler is what I'm having to replace now cause it is bad. The car is not that old and I'm going to have to spend around $3,500 to fix both of these parts. We could have been killed if we were driving the car, it would have locked up and caused an accident. Yes, the dealer said that it could lock up on us and damage other parts causing an accident. No, it hasn't b... Read more
Incident date: May 2, 2020
The contact owns a 2010 Ram 1500. The contact was driving for their local state vehicle inspection at 65 MPH when an abnormal humming noise was coming from the rear exterior of the vehicle. No warning light illuminated. The contact drove to the local dealer who diagnosed the failure was related to the differential gear on the bearing, and that the axle was damaged and needed to be replaced. The ve... Read more
DODGE
RAM
(2010) — SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Dec 20, 2021
Incident date: May 2, 2020
The contact owns a 2010 Ram 1500. The contact was driving for their local state vehicle inspection at 65 MPH when an abnormal humming noise was coming from the rear exterior of the vehicle. No warning light illuminated. The contact drove to the local dealer who diagnosed the failure was related to the differential gear on the bearing, and that the axle was damaged and needed to be replaced. The ve... Read more
DODGE
GRAND CARAVAN
(2010) — STEERING
Dec 20, 2021
Incident date: Feb 2, 2021
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Brent Brown Chrysler Jeep (1825 N University Pkwy Provo, UT 84604) were m... Read more
DODGE
GRAND CARAVAN
(2010) — AIR BAGS
Dec 20, 2021
Incident date: Feb 2, 2021
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Brent Brown Chrysler Jeep (1825 N University Pkwy Provo, UT 84604) were m... Read more
Incident date: Dec 1, 2021
The contact owns a 2008 Dodge Avenger. The contact stated that while driving at an undisclosed speed, the airbags warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,000.
Incident date: Dec 17, 2021
All four axles and spindle nuts are literally decaying and crumbling. Its to the point the guy at the tire shop said its not safe. Being a awd vehicle it puts a lot of strain on the hubs. The car only has 65,000 miles on it.
Incident date: Dec 17, 2021
All four axles and spindle nuts are literally decaying and crumbling. Its to the point the guy at the tire shop said its not safe. Being a awd vehicle it puts a lot of strain on the hubs. The car only has 65,000 miles on it.
Incident date: Dec 17, 2021
All four axles and spindle nuts are literally decaying and crumbling. Its to the point the guy at the tire shop said its not safe. Being a awd vehicle it puts a lot of strain on the hubs. The car only has 65,000 miles on it.
DODGE
GRAND CARAVAN
(2012) — ELECTRICAL SYSTEM
Dec 19, 2021
Incident date: Dec 19, 2021
Vehicle randomly shuts off while driving. No known cause or correlation between incidents. All electrical and power steering good off, without any warning. Happens multiple times daily
Incident date: Nov 7, 2021
Passenger headrest active restraint system activated while the vehicle was parked. In the driveway. Upon inspection it looks as tho a plastic retainer that holds a metal rod broke. Deploying the headrest. There was no impact to the vehicle nor any other active restraint systems activated. While searching for a replacement part. I've found multiple reports of the same problem on forums. With Dodge... Read more
Incident date: Dec 8, 2021
Air Bags from Steering Wheel did not deploy in a at fault rear end accident. Driver suffered from neck and back injuries. Problem has not been inspected. No warning lamps.
Crash
1 injured
DODGE
CHALLENGER
(2009) — ENGINE
Dec 18, 2021
Incident date: Mar 29, 2021
Recall issues and manufacturers dont want to fix it.
Incident date: Aug 25, 2021
There is something definitely wrong with my car. I have just now seen a recall but it occurred before the car was sold to me and it had electric issues with break fail, electrical accessories were still on as the dash notified while the car was off. It has had the seats move the steering would lock, it doesn’t provide many of the features for safety. The GPS is always wrong. I took it to the dea... Read more
Incident date: Aug 25, 2021
There is something definitely wrong with my car. I have just now seen a recall but it occurred before the car was sold to me and it had electric issues with break fail, electrical accessories were still on as the dash notified while the car was off. It has had the seats move the steering would lock, it doesn’t provide many of the features for safety. The GPS is always wrong. I took it to the dea... Read more
Incident date: Aug 25, 2021
There is something definitely wrong with my car. I have just now seen a recall but it occurred before the car was sold to me and it had electric issues with break fail, electrical accessories were still on as the dash notified while the car was off. It has had the seats move the steering would lock, it doesn’t provide many of the features for safety. The GPS is always wrong. I took it to the dea... Read more
Incident date: Dec 16, 2021
I noticed today that the front passenger headrest popped apart, or deployed. I am not sure exactly what to call it. I had no front seat passengers.
Incident date: Dec 17, 2021
Four total incidents of the vehicle engine shutting off while driving the car. Most recent today 12-17-21 was placed in extremely dangerous situation and was almost rear ended 5 times by other vehicles traveling at speeds greater than 55 mph. 1st instance occurred back in 2007 traveling West bound on I635 in Dallas (speed of 65mph) engine shut off, loss of power steering coasted to side of road. ... Read more
Incident date: Dec 17, 2021
Four total incidents of the vehicle engine shutting off while driving the car. Most recent today 12-17-21 was placed in extremely dangerous situation and was almost rear ended 5 times by other vehicles traveling at speeds greater than 55 mph. 1st instance occurred back in 2007 traveling West bound on I635 in Dallas (speed of 65mph) engine shut off, loss of power steering coasted to side of road. ... Read more
Incident date: Dec 17, 2021
Four total incidents of the vehicle engine shutting off while driving the car. Most recent today 12-17-21 was placed in extremely dangerous situation and was almost rear ended 5 times by other vehicles traveling at speeds greater than 55 mph. 1st instance occurred back in 2007 traveling West bound on I635 in Dallas (speed of 65mph) engine shut off, loss of power steering coasted to side of road. ... Read more
Incident date: Sep 1, 2021
The contact owns a 2015 Dodge Durango. The contact received notification of NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The contact stated that while driving at an undisclosed speed, the vehicle made tapping sounds. Additionally, the brakes made squeaking sounds while the brake pedal was depressed. The vehicle was taken to an unknown dealer and diagnosed with axle ... Read more
Incident date: Dec 12, 2021
The contact owns a 2013 Dodge Dart. The contact stated while driving 45 MPH, there was a loud abnormal pop sound coming from the vehicle. The contact noticed that the clutch was all the way to the floor and that the gear shifter was loose and would not shift out of gear. In addition, there was an abnormal burning from the clutch. The contact had to slowly coast and veered to the side of the road. ... Read more