Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Mar 15, 2022
The contact owns a 2018 Dodge Caravan. The contact stated while getting into the vehicle, the passenger’s side sliding door would not open. The door was unable to unlock completely. There was no warning light illuminated. The vehicle was not taken to the dealer or diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000. The VIN was not available.
Incident date: Mar 22, 2022
the taillight has been getting water inside and there is no way for the water to get out. The water is taking my LED's. this should be a defect on Dodge since they made it. I speak on the other dodge owners that this needs to be fixed or recalled on this issue.
Incident date: Oct 28, 2020
The vehicle intermittently shakes at about 45-50 MPH. It sounds and feels as if you were going at accelerated speeds over rumble strips. Sometimes this is followed by hard engine thumping. I have noticed during rain and days leading up to rain the issue is more predominant. There are also issues with misfires at idle that is unexplained by several mechanic shops (11 in a matter of 3 years). Becaus... Read more
Incident date: Oct 28, 2020
The vehicle intermittently shakes at about 45-50 MPH. It sounds and feels as if you were going at accelerated speeds over rumble strips. Sometimes this is followed by hard engine thumping. I have noticed during rain and days leading up to rain the issue is more predominant. There are also issues with misfires at idle that is unexplained by several mechanic shops (11 in a matter of 3 years). Becaus... Read more
Incident date: Mar 22, 2022
The contact's wife owns a 2014 Dodge Durango. The contact stated while his daughter was driving 65-70 MPH, she heard a loud popping sound. The contact's daughter veered to the side of the road and inspected the vehicle but could not determine the cause of the popping sound. Upon returning inside the vehicle, the contact's daughter noticed that the front passenger's side headrest had independently ... Read more
Incident date: Mar 22, 2022
The contact's wife owns a 2014 Dodge Durango. The contact stated while his daughter was driving 65-70 MPH, she heard a loud popping sound. The contact's daughter veered to the side of the road and inspected the vehicle but could not determine the cause of the popping sound. Upon returning inside the vehicle, the contact's daughter noticed that the front passenger's side headrest had independently ... Read more
Incident date: Jan 12, 2022
The contact's wife owns a 2021 Dodge Durango. The contact stated that the rearview camera failed to engage while reversing. Additionally, the contact stated that the navigation screen failed to engage while driving and he was unable to use the GPS. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the navigation screen needed to be replaced. ... Read more
Incident date: Mar 22, 2022
I am always having to buy a starter or battery because it is always saying that it is bad. Also the throttle light is on now and it is making the car act up and it will not go.
Incident date: Mar 22, 2022
I am always having to buy a starter or battery because it is always saying that it is bad. Also the throttle light is on now and it is making the car act up and it will not go.
Incident date: Mar 20, 2022
The contact owns a 2014 Dodge Durango. The contact stated while driving at various speeds, the accelerator pedal was depressed and the vehicle made abnormally loud popping sounds. The contact stated that the popping sounds were coming from the rear end of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the transfer case and mot... Read more
Incident date: Mar 16, 2022
Airbags did not deploy during a crash. At Fault driver came into my husbands lane and hit him causing severe front end damage. Insurance company has now totaled my vehicle, no warning lights on at all prior to crash. My husband now has whiplash from the accident.
Crash
1 injured
Incident date: Mar 22, 2022
My airbag light came on my 2017 charger and I took it to the dealership. The dealership informed me that the seatbelt pretensioner needed to be replaced. The issue posses as a safety risk due to this device pulls a seat belt tight if there is a sudden movement or stop. A seat belt tensioner main factor increases the passenger protection afforded by the safety belts in the case of an accident. I c... Read more
Incident date: Mar 22, 2022
My airbag light came on my 2017 charger and I took it to the dealership. The dealership informed me that the seatbelt pretensioner needed to be replaced. The issue posses as a safety risk due to this device pulls a seat belt tight if there is a sudden movement or stop. A seat belt tensioner main factor increases the passenger protection afforded by the safety belts in the case of an accident. I c... Read more
Incident date: Mar 21, 2022
I was driving on the highway and the RPM’s started going up and down like crazy and it wouldn’t excel past 25. This happened for two miles and then I stopped at a stop light, when it turned green, I went to go and it would only reverse. Even when in drive. I had to turn the car off and back on to slowly get over to the side of the road.
Incident date: Mar 21, 2022
The moonroof of the car spontaneously exploded as we were driving down the interstate. There was no incident that caused this...nothing struck our car, we did not go over any bumps or anything like that. There was a very loud explosion sound and the glass shattered into hundreds of pieces. Thank god we had the sunshade closed at the time. Our children were riding in the second row and would have ... Read more
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Mar 21, 2022
Incident date: Mar 16, 2022
Loss of propulsion power while driving. Sounds like the fuel pump is running even after car is turned off. Battery will drain after a couple hours.
DODGE
GRAND CARAVAN
(2013) - UNKNOWN OR OTHER
Mar 21, 2022
Incident date: Mar 16, 2022
Loss of propulsion power while driving. Sounds like the fuel pump is running even after car is turned off. Battery will drain after a couple hours.
DODGE
GRAND CARAVAN
(2013) - FUEL/PROPULSION SYSTEM
Mar 21, 2022
Incident date: Mar 16, 2022
Loss of propulsion power while driving. Sounds like the fuel pump is running even after car is turned off. Battery will drain after a couple hours.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Mar 21, 2022
Incident date: Mar 21, 2022
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic who diagnosed it with transmission pump failure. The mechanic informed the contact that the transmission pump needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure and... Read more
Incident date: Mar 13, 2022
The contact owns a 2012 Dodge Ram 1500. The side step detached from the vehicle's driver side of the vehicle while the contact was attempting to enter the vehicle. The bolts that were attaching the component had completely rusted through causing the failure. As a result, the contact sustained a injured knee during their fall. Medical attention was not sought. The dealer was contacted but had not i... Read more
1 injured
Incident date: Mar 18, 2022
The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made a... Read more
Incident date: Mar 18, 2022
The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made a... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Mar 21, 2022
Incident date: Mar 1, 2021
The driver side sliding door is stuck in the locked position and the passenger side sliding door is stuck in the unlocked position. The driver side door cannot be opened at all.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Mar 21, 2022
Incident date: Mar 1, 2021
The driver side sliding door is stuck in the locked position and the passenger side sliding door is stuck in the unlocked position. The driver side door cannot be opened at all.
Incident date: Mar 18, 2022
This complaint concerns the failure of the front rubber brake lines on my 2012 Dodge Journey. I discovered that, during manufacture, the original brake lines were severely crushed while the retaining brackets were attached to them. This reduced the I.D. of the hoses to about 20% of their intended size. Over time, with normal hose deterioration, this restricted back flow of brake fluid to the ma... Read more
Incident date: Mar 2, 2022
Was driving 2005 dodge Durango when it stalled and stopped running at a bottom of a hill. Would not start . Replaced idiole control sensor, starter, battery, crank shaft sensor and relays. Started ran for 30 minutes again just died in the middle of the road. Will not start. If someone would of come over the hills could of hit us with sever injury or possibly death. Still wont run crank over won... Read more
Incident date: Mar 2, 2022
Was driving 2005 dodge Durango when it stalled and stopped running at a bottom of a hill. Would not start . Replaced idiole control sensor, starter, battery, crank shaft sensor and relays. Started ran for 30 minutes again just died in the middle of the road. Will not start. If someone would of come over the hills could of hit us with sever injury or possibly death. Still wont run crank over won... Read more
Incident date: Mar 2, 2022
Was driving 2005 dodge Durango when it stalled and stopped running at a bottom of a hill. Would not start . Replaced idiole control sensor, starter, battery, crank shaft sensor and relays. Started ran for 30 minutes again just died in the middle of the road. Will not start. If someone would of come over the hills could of hit us with sever injury or possibly death. Still wont run crank over won... Read more
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Mar 19, 2022
Incident date: Mar 12, 2022
Drivers side sliding door locked after passenger entered vehicle. Door would not unlock both electrically and manually. Passengers needed to exit vehicle thru passenger side. What would the result have been if vehicle were in an accident? This could still happen. I called dealer and was informed this is a common problem. A Technical Service Bulletin has been issued, but is not a covered repair. Co... Read more
Incident date: Mar 12, 2022
I took my car to my repair man he was trying to see why my tires had the steel treads showing and the car shaking. Once up on the lift he found the subframe was rusted out. He ordered a new frame which took all my savings. He was surprised I made it off the expressway without an accident.
Incident date: Mar 12, 2022
I took my car to my repair man he was trying to see why my tires had the steel treads showing and the car shaking. Once up on the lift he found the subframe was rusted out. He ordered a new frame which took all my savings. He was surprised I made it off the expressway without an accident.
Incident date: Mar 18, 2022
Driving down the road going about forty miles per hour and my dash exploded and the air bag deployed
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Mar 18, 2022
Incident date: Feb 15, 2022
Passenger side rear sliding door is stuck closed. I transport my grandchildren in this vehicle and this poses a SERIOUS safety hazard if involve in an accident or fire!
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Mar 18, 2022
Incident date: Mar 14, 2022
The passenger side door lock actuator has failed to work with any button from either the remote or the car controls. I am still able to lock it manually, but it is a major safety issue and a costly repair. The driver side lock works fine, but passenger was intermittently working, yet has failed recently.
Incident date: Mar 16, 2022
Windshield has begin to crack unexpectedly.
Incident date: Oct 1, 2021
The contact owns a 2013 Dodge Avenger. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the horn was inadvertently activated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
Incident date: Oct 1, 2021
The contact owns a 2013 Dodge Avenger. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the horn was inadvertently activated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Mar 16, 2022
Incident date: Feb 1, 2022
Engine shuts off while driving down expressway and randomly just shuts off. Very dangerous and someone is going to get killed. Dodge/Chrysler needs to do sometime about this.
DODGE
GRAND CARAVAN
(2012) - ENGINE
Mar 16, 2022
Incident date: Feb 1, 2022
Engine shuts off while driving down expressway and randomly just shuts off. Very dangerous and someone is going to get killed. Dodge/Chrysler needs to do sometime about this.
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Mar 16, 2022
Incident date: Feb 1, 2022
Engine shuts off while driving down expressway and randomly just shuts off. Very dangerous and someone is going to get killed. Dodge/Chrysler needs to do sometime about this.
Incident date: Mar 16, 2022
The contact owns a 2009 Dodge Caliber. The vehicle had previously had the front subframe replaced under an unknown TSB. The contact stated that upon inspection, her son informed her that the rear subframe was corroded. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTS... Read more
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Mar 15, 2022
Incident date: Mar 13, 2022
The drivers side sliding door stopped working in the locked and shut position and is impossibleto open. Because of this we had to climb over our car seat to get our daughter out of the car. This is incredibly unsafe and should not happen.
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Mar 15, 2022
Incident date: Mar 13, 2022
The drivers side sliding door stopped working in the locked and shut position and is impossibleto open. Because of this we had to climb over our car seat to get our daughter out of the car. This is incredibly unsafe and should not happen.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Mar 15, 2022
Incident date: Feb 1, 2022
compression problem in the cylinder on an engine with only 60,000 miles. The vehicle is just out of the 5 year warranty so it is a costly fix for a relatively new engine.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Mar 15, 2022
Incident date: Mar 10, 2022
Transmission failure, low pressure/ fluid pump failure. The car will lurch and speed forward when the gear engages increasing accident risk. The problem was discovered on 2016 Dodge caravan models but not specifically to my VIN. It appears the problem extends to more cars produced that year than was originally discovered. The car has only been inspected by a local mechanic, not a dealer. No prior ... Read more
Incident date: Mar 15, 2022
Over the last 2 years I have been to the dealership and numerous other mechanics in an attempt to diagnose the problem. Here is the problem..... if the vehicle is not started daily the battery is drained and the vehicle does not start. I have had an occurrence of the vehicle not starting after a few hours. I have replaced the battery 3 times in the past 2 years and had the dealership tell me they ... Read more
Incident date: Sep 30, 2021
I viewed the recalls and it’s still having the same issues like it’s never been fixed, first off when I start the car it has a foul gas odor and the dealership said it was okay but I’m more than positive it’s an exhaust leak, also when I first got the car the heated seats wouldn’t turn off because of the radio malfunction I’ve actually took it to where I bought the car(John Gibson Auto... Read more
Incident date: Sep 30, 2021
I viewed the recalls and it’s still having the same issues like it’s never been fixed, first off when I start the car it has a foul gas odor and the dealership said it was okay but I’m more than positive it’s an exhaust leak, also when I first got the car the heated seats wouldn’t turn off because of the radio malfunction I’ve actually took it to where I bought the car(John Gibson Auto... Read more
Incident date: Sep 30, 2021
I viewed the recalls and it’s still having the same issues like it’s never been fixed, first off when I start the car it has a foul gas odor and the dealership said it was okay but I’m more than positive it’s an exhaust leak, also when I first got the car the heated seats wouldn’t turn off because of the radio malfunction I’ve actually took it to where I bought the car(John Gibson Auto... Read more
DODGE
GRAND CARAVAN
(2013) - FUEL/PROPULSION SYSTEM
Mar 15, 2022
Incident date: Jul 4, 2018
The fuel pump relay isn’t working. But replaced the fuel pump module.