Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jan 12, 2022
My family has owned 3 5.7 HEMI vehicles all ranging from the years of 2002-2006 and they have all had the engine randomly seize up on us while driving almost causing major accidents, two of these vehicles are still owned one in an auto shop. I do not believe that this is a coincidence, I believe this is a manufacturer fault that needs to answer to and possibly pay back everyone effected by this ev... Read more
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Jan 13, 2022
Incident date: Jan 11, 2022
The right (passenger side) sliding door is locked closed and will not open from the inside or outside. Rear-seat passengers are being forced to exit through the windows, rear hatch, front doors, or the other sliding door. This is not only an unnecessary inconvenience but also potentially very dangerous if there's an accident when occupants need to exit the vehicle quickly. I will take the vehicle ... Read more
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Jan 13, 2022
Incident date: Jan 11, 2022
The right (passenger side) sliding door is locked closed and will not open from the inside or outside. Rear-seat passengers are being forced to exit through the windows, rear hatch, front doors, or the other sliding door. This is not only an unnecessary inconvenience but also potentially very dangerous if there's an accident when occupants need to exit the vehicle quickly. I will take the vehicle ... Read more
DODGE
GRAND CARAVAN
(2014) — ENGINE
Jan 13, 2022
Incident date: Jan 11, 2022
Engine oil filter adapter assembly failure of Manufacturer OEM Part Numbers: 68105583AA, 68105583AB, 68105583AC, 68105583AD, 68105583AF, 68105583AE This failure results in many safety concerns to include engine bay fires. The inferior plastic OEM part is prone to failures causing pressurized oil leaks at the top of the engine that contaminate many other parts to include the exhaust manifold, exha... Read more
Fire
Incident date: Nov 23, 2021
This was a rental car from Enterprise. It has a sunroof that suddenly exploded while we were on the interstate.
Incident date: Jan 13, 2022
Total rust of the bottom of the car. Front sub frame has to be replaced and rust on the back of the car. 107473 miles.
DODGE
GRAND CARAVAN
(2011) — VEHICLE SPEED CONTROL
Jan 13, 2022
Incident date: Jan 10, 2022
The accelerator pedal sticks in full throttle and forces the car to speed forward. Brakes barely overcome the acceleration and the engine will accelerate from a complete stop. Super dangerous and there are a number of threads on vehicle forums that describe the situation
DODGE
GRAND CARAVAN
(2011) — FUEL/PROPULSION SYSTEM
Jan 13, 2022
Incident date: Jan 10, 2022
The accelerator pedal sticks in full throttle and forces the car to speed forward. Brakes barely overcome the acceleration and the engine will accelerate from a complete stop. Super dangerous and there are a number of threads on vehicle forums that describe the situation
DODGE
CHALLENGER
(2018) — ENGINE
Jan 13, 2022
Incident date: Jul 15, 2020
The car is a 5.7 6 speed Dodge Challenger, when driving the car will not idle down when you take your foot off the gas pedal, this happens during shifts where the idle stays up and keeps the car moving forward, it also will not slow down when you are driving at speed and you lift your foot off the gas pedal, the idle will hang at speed for up to 5 blocks unless the brakes are applied, 3 times I ha... Read more
DODGE
CHALLENGER
(2018) — ELECTRICAL SYSTEM
Jan 13, 2022
Incident date: Jul 15, 2020
The car is a 5.7 6 speed Dodge Challenger, when driving the car will not idle down when you take your foot off the gas pedal, this happens during shifts where the idle stays up and keeps the car moving forward, it also will not slow down when you are driving at speed and you lift your foot off the gas pedal, the idle will hang at speed for up to 5 blocks unless the brakes are applied, 3 times I ha... Read more
Incident date: Jan 4, 2022
My car is always acting as if it is going to flip or gets locked up, even in slow speeds below the speed limit. I am a single mom, not a speed racer.
Incident date: Jan 4, 2022
My car is always acting as if it is going to flip or gets locked up, even in slow speeds below the speed limit. I am a single mom, not a speed racer.
Incident date: Jan 4, 2022
My car is always acting as if it is going to flip or gets locked up, even in slow speeds below the speed limit. I am a single mom, not a speed racer.
DODGE
GRAND CARAVAN
(2017) — STRUCTURE:BODY:DOOR
Jan 13, 2022
Incident date: Jan 12, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after driving to her residence and parking the vehicle, she attempted to unlock the rear passenger’s sliding doors however, the doors failed to unlock. The contact attempted to use the key fob as well as manually attempting to unlock the doors however, the doors failed to open. The contact stated that the rear seat passengers c... Read more
DODGE
GRAND CARAVAN
(2017) — LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Jan 13, 2022
Incident date: Jan 12, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after driving to her residence and parking the vehicle, she attempted to unlock the rear passenger’s sliding doors however, the doors failed to unlock. The contact attempted to use the key fob as well as manually attempting to unlock the doors however, the doors failed to open. The contact stated that the rear seat passengers c... Read more
Incident date: Apr 6, 2021
3 of my 20” wheels cracked at different times. It causes my tires to go flat.
Incident date: Dec 27, 2021
I was informed at inspection that the main front cross member has a huge hole in the center of it and is rusting out badly. At 162,356 miles this car will not pass safety inspection. This car is not safe for me or my family. No warning lamps or messages. I was told that one bad bump could do us in. We were told to contact the dealership and found out about the extended warranty that had already pa... Read more
Incident date: Dec 27, 2021
I was informed at inspection that the main front cross member has a huge hole in the center of it and is rusting out badly. At 162,356 miles this car will not pass safety inspection. This car is not safe for me or my family. No warning lamps or messages. I was told that one bad bump could do us in. We were told to contact the dealership and found out about the extended warranty that had already pa... Read more
Incident date: Dec 27, 2021
I was informed at inspection that the main front cross member has a huge hole in the center of it and is rusting out badly. At 162,356 miles this car will not pass safety inspection. This car is not safe for me or my family. No warning lamps or messages. I was told that one bad bump could do us in. We were told to contact the dealership and found out about the extended warranty that had already pa... Read more
Incident date: Jan 12, 2022
Wireless ignition module fails to maintain connection with key fob inserted. Looses power on highway if I hit a bump. Dealer will not address the issue. Door locks are also now not functioning. Am assuming it is the trash TIPM in this 2012 ram 1500 chrysler installed. This whole 2012 ram should be recalled totally unsafe vehicle to have my 5 year old and 5 month old in.
Incident date: Jan 12, 2022
Wireless ignition module fails to maintain connection with key fob inserted. Looses power on highway if I hit a bump. Dealer will not address the issue. Door locks are also now not functioning. Am assuming it is the trash TIPM in this 2012 ram 1500 chrysler installed. This whole 2012 ram should be recalled totally unsafe vehicle to have my 5 year old and 5 month old in.
Incident date: Dec 5, 2021
my daughter bought a 2016 Dodge Journey SXT new from the dealership. The following have been replaced: Head, Camshaft, four times position sensor A&B & the Radiator Fin Neck. That was $2000. that didn't fix all of the problems so it went to the Dealership. They swore to my daughter & husband that it was the Camshaft sensor failing, wiring harness failing, it had a break in a wire and 1 sensor ... Read more
Incident date: Jan 10, 2022
Shavent had funds to take to a shop but was told that the wrong fuel lines are on the truck
DODGE
SPORT UTILITY
(1979) — NONE
Jan 12, 2022
Incident date: Jan 6, 2022
We are inquiring about Dodge vehicles ability to be hacked and controlled by rogue parties, FBI, government agents in the United States. We have noticed on several occassion. Dodge sedan a) move in manner different from drivers course, drivers intent The manner has dangered driver, passenger and pedastrains. We need schmetics designs on why lincoln designed and built a feature like that. More... Read more
10 injured
Incident date: Jan 11, 2022
The rear spoiler is coming detached from the lift gate. It's a recall for 2021 durango but not for the 2019 but mine is loose and rattling horribly and I'm afraid it'll fly off and hit another vehicle
Incident date: Dec 21, 2021
The contact owns a 2014 Dodge Durango. The contact stated that while driving at undisclosed speeds, there was a knocking sound coming from the engine. The knocking had increased over time. The contact took the vehicle to the dealer who diagnosed that the lifters, camshaft, and valve cover needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The ... Read more
Incident date: Jan 10, 2022
The contact owns a 2018 Dodge Durango. The contact stated that the taillights failed to operate as needed. The vehicle was taken to a local dealer where it was diagnosed with needing the taillights to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 55,000.
Incident date: Jan 11, 2022
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact was informed about the waiting list. The contact stated that the manufacturer had exceeded a reasonabl... Read more
Incident date: Jan 11, 2022
Passenger side head rest popped out while driving. When it popped there was also a loud noise.
DODGE
CHALLENGER
(2021) — POWER TRAIN
Jan 10, 2022
Incident date: Aug 27, 2021
The transmission/drive shaft thumps and the car "lurches" upon start-up. This is somehow related to the push button start. My car is also equipped with a factory remote start and no noise is heard, nor does the car lurch on start-up. Please refer to video link: https://youtu.be/SRQJcjpl4mA
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Jan 10, 2022
Incident date: Jan 10, 2022
Sliding passenger door actuator makes a loud buzzing noise when unlocking, and also will fail to unlock. In the event of an emergency, passengers will be unable to unlock the door and exit from the vehicle. No warning lamps have activated, notifying of a problem. There are no recalls on file.
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Jan 10, 2022
Incident date: Jan 10, 2022
Sliding passenger door actuator makes a loud buzzing noise when unlocking, and also will fail to unlock. In the event of an emergency, passengers will be unable to unlock the door and exit from the vehicle. No warning lamps have activated, notifying of a problem. There are no recalls on file.
Incident date: Jan 1, 2022
I was driving down the rd and all of the sudden my truck jumps into 2nd gear and looses all power to speed up and it seems like I'm in neutral my relay box is messing up everything electrical now it shuts off at stop signs and If it keeps doing all this I'll have to replace transmission. I've already replace tipm 2 times
Incident date: Jan 1, 2022
I was driving down the rd and all of the sudden my truck jumps into 2nd gear and looses all power to speed up and it seems like I'm in neutral my relay box is messing up everything electrical now it shuts off at stop signs and If it keeps doing all this I'll have to replace transmission. I've already replace tipm 2 times
Incident date: Jan 1, 2022
I was driving down the rd and all of the sudden my truck jumps into 2nd gear and looses all power to speed up and it seems like I'm in neutral my relay box is messing up everything electrical now it shuts off at stop signs and If it keeps doing all this I'll have to replace transmission. I've already replace tipm 2 times
Incident date: Jan 9, 2022
When vehicle has been filled up with gas it will intermittently die until it has around 50 miles on it. Usually sputters and dies without warning leaving you with no steering or brakes. Will restart but die until some fuel is ran out. I have scheduled to have the gas tank replaced but the fee is around $150
Incident date: Jan 9, 2022
When vehicle has been filled up with gas it will intermittently die until it has around 50 miles on it. Usually sputters and dies without warning leaving you with no steering or brakes. Will restart but die until some fuel is ran out. I have scheduled to have the gas tank replaced but the fee is around $150
DODGE
GRAND CARAVAN
(2013) — ELECTRICAL SYSTEM
Jan 9, 2022
Incident date: Dec 21, 2021
December 21, 2021 - Crank, no start was the first issued. Had the battery tested and was told that it was dead and the battery was replaced. Random lights on the dashboard started coming on - (lightning bolt symbol and check engine light). Crank no start continued - throttle body and gasket needed to be cleaned/replaced. All spark plugs needed to be replaced (full tune-up). The thermostat blew and... Read more
Incident date: Jun 7, 2021
The door locks do not work for the sliding doors or the passenger side of the vehicle. We tried to fix this issue by checking the door lock fuse out to make sure it was okay, and it was. The driver's side is the only one that locks. The passenger door lock will not push down and lock when pressed down manually. I feel this is a safety issue and I have seen that others online are having problems wi... Read more
Incident date: Jun 7, 2021
The door locks do not work for the sliding doors or the passenger side of the vehicle. We tried to fix this issue by checking the door lock fuse out to make sure it was okay, and it was. The driver's side is the only one that locks. The passenger door lock will not push down and lock when pressed down manually. I feel this is a safety issue and I have seen that others online are having problems wi... Read more
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Jan 8, 2022
Incident date: Dec 29, 2020
Vehicle: I own a 2016 Dodge Caravan. Issue: When I unlock my van or open the back passenger sliding door, there is a loud annoying buzzing noise coming from the door. It may be a door actuator. Periodically the lock will stop responding and it stays locked until the buzzing noise comes back. I have small children and this worries my wife and I. Fear is the door wouldn't respond in the event of an... Read more
Incident date: Aug 7, 2020
The contact owns a 2015 Dodge Durango. The contact stated that while driving at various speeds, the engine was misfiring. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the motor mounts had failed and needed to be replaced. The vehicle was taken to an independent mechanic who replaced the motor mounts; however, the failure reoccurred while driving.... Read more
Incident date: Aug 7, 2020
The contact owns a 2015 Dodge Durango. The contact stated that while driving at various speeds, the engine was misfiring. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the motor mounts had failed and needed to be replaced. The vehicle was taken to an independent mechanic who replaced the motor mounts; however, the failure reoccurred while driving.... Read more
Incident date: Nov 10, 2021
While driving the vehicle suddenly lost engine power and turned off. When this happened the steering column locked. It did not just loose power steering. The column itself entirely locked up. At this point the vehicle had no steering and limited breaking and went off the road. Thankfully it just went into a ditch and no damage was done. The vehicle turned right back on. The next day I recreated th... Read more
Incident date: Nov 10, 2021
While driving the vehicle suddenly lost engine power and turned off. When this happened the steering column locked. It did not just loose power steering. The column itself entirely locked up. At this point the vehicle had no steering and limited breaking and went off the road. Thankfully it just went into a ditch and no damage was done. The vehicle turned right back on. The next day I recreated th... Read more
Incident date: Dec 22, 2021
I have power door locks not working except manually or driver door by key. Key fob and door module for locks will not function. I cannot open the hatch due to power lock function. The Airbag light comes on when vehicle is started and the door is open and only disappears after the door is closed, engine shut off then restarted. Also the engine light came on for awhile then off and is now back on. T... Read more
Incident date: Dec 22, 2021
I have power door locks not working except manually or driver door by key. Key fob and door module for locks will not function. I cannot open the hatch due to power lock function. The Airbag light comes on when vehicle is started and the door is open and only disappears after the door is closed, engine shut off then restarted. Also the engine light came on for awhile then off and is now back on. T... Read more
Incident date: Dec 22, 2021
I have power door locks not working except manually or driver door by key. Key fob and door module for locks will not function. I cannot open the hatch due to power lock function. The Airbag light comes on when vehicle is started and the door is open and only disappears after the door is closed, engine shut off then restarted. Also the engine light came on for awhile then off and is now back on. T... Read more
Incident date: Jun 16, 2021
Vehicle will shut off while driving, has happened numerous time's, horn randomly honks by its self, it take numerous attempts to get the car started once it shut off, and now it's locked In limp mode and won't leave second gear
Incident date: Jun 16, 2021
Vehicle will shut off while driving, has happened numerous time's, horn randomly honks by its self, it take numerous attempts to get the car started once it shut off, and now it's locked In limp mode and won't leave second gear