Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2010) - ELECTRICAL SYSTEM
Apr 30, 2022
Incident date: Apr 24, 2022
The engine shut off while driving. This has happened with my wife and myself over 20 times. I can shift it into neutral and restart the car. Sometimes it takes 2-3 times to start the car (again). One time I was going down a hill on a curve about 30mph and it shut down. I could barely turn the steering wheel manually to prevent me crossing the double yellow lines into another car. This could ... Read more
DODGE
GRAND CARAVAN
(2010) - ENGINE
Apr 30, 2022
Incident date: Apr 24, 2022
The engine shut off while driving. This has happened with my wife and myself over 20 times. I can shift it into neutral and restart the car. Sometimes it takes 2-3 times to start the car (again). One time I was going down a hill on a curve about 30mph and it shut down. I could barely turn the steering wheel manually to prevent me crossing the double yellow lines into another car. This could ... Read more
Incident date: Mar 5, 2022
Burning fuses in fuse box under hood causing charing to the yellow mini fuses and making the headlight go out. There's one seperate fuse for the right headlight and one seperate fuse for the left headlight. There are youtube videos on it also. When you try to contact Dodge about it they brush you off and then send you a survey form by email asking you how was ypur service experience. When you tell... Read more
Incident date: Mar 5, 2022
Burning fuses in fuse box under hood causing charing to the yellow mini fuses and making the headlight go out. There's one seperate fuse for the right headlight and one seperate fuse for the left headlight. There are youtube videos on it also. When you try to contact Dodge about it they brush you off and then send you a survey form by email asking you how was ypur service experience. When you tell... Read more
DODGE
CHALLENGER
(2021) - STRUCTURE:BODY
Apr 30, 2022
Incident date: Mar 15, 2022
Left frontal Collision between drivers side head assembly and center front of car- with white tail deer about 100-120 lbs. , causing extensive damage to car. $19,000. Payout from progressive for those extensive repairs. And airbags never deployed. This seems highly alarming to me. The abrupt stop, or the sudden heavy damage to front of vehicle seems like it would activate airbags?? Safety issue... Read more
Crash
DODGE
CHALLENGER
(2021) - AIR BAGS
Apr 30, 2022
Incident date: Mar 15, 2022
Left frontal Collision between drivers side head assembly and center front of car- with white tail deer about 100-120 lbs. , causing extensive damage to car. $19,000. Payout from progressive for those extensive repairs. And airbags never deployed. This seems highly alarming to me. The abrupt stop, or the sudden heavy damage to front of vehicle seems like it would activate airbags?? Safety issue... Read more
Crash
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Apr 29, 2022
Incident date: Mar 2, 2022
The component that failed are the passenger sliding doors. The actuator has failed. Both passenger sliding doors do not close automatically. Sometimes the door will lock and remain stuck. Sometimes the doors do not lock at all. This poses a safety threat if door can not be closed properly. Vehicle can not be driven until doors close. The failure of the mechanical issue also poses a higher theft ri... Read more
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Apr 28, 2022
Incident date: Apr 28, 2022
The driver's side door will no longer open, whether automatically or manually. You cannot manually unlock the door from the inside or open it from the inside, which poses a safety issue, in my opinion.
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Apr 28, 2022
Incident date: Apr 28, 2022
The driver's side door will no longer open, whether automatically or manually. You cannot manually unlock the door from the inside or open it from the inside, which poses a safety issue, in my opinion.
Incident date: Apr 7, 2022
The contact owns a 2016 Dodge Journey. The contact stated while driving approximately 45 MPH, the accelerator pedal was depressed and the contact felt a loss of power. The contact stated that the vehicle started to decelerate and eventually stopped. The contact stated he did not notice any warning lights being illuminated. The contact pulled off the highway safely and had the vehicle towed to an i... Read more
Incident date: Apr 28, 2022
radio and navigation screen, is ghost touching. Just changes settings randomly and often.
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Apr 27, 2022
Incident date: Apr 12, 2022
The driver side rear door failed to unlock and open and is available for inspection. This happened about two weeks ago 04/12/2022. When this started, my grandson was unable to get out that door, but fortunately, the other door opened fine. If there was an accident, and the other door got damaged, passengers would be unable to exit without climbing to the front of the van or out the backdoor. I... Read more
Incident date: Apr 27, 2022
While wiping down the dashboard, I sliced my finger open on a piece of the dashboard which was sticking up. This dashboard is a brittle as a potato chip and had cracked but I didn't notice it since the crack was very near the windshield and the section that broke apart was at the defroster vent situated away from my viewpoint.
1 injured
DODGE
CHALLENGER
(2019) - WHEELS
Apr 27, 2022
Incident date: Apr 3, 2022
the lower control arm and lower ball joint broke causing me to hit another vehicle ,plus had to be towed due to damage , highway patrol called and took a report, was inspected my insurance adjuster after the accident this part would have broke while driving and caused more damage or injuries to me or my wife, the rack and pinion still needs to be replaced and is on back order until further noti... Read more
Crash
DODGE
CHALLENGER
(2019) - STEERING
Apr 27, 2022
Incident date: Apr 3, 2022
the lower control arm and lower ball joint broke causing me to hit another vehicle ,plus had to be towed due to damage , highway patrol called and took a report, was inspected my insurance adjuster after the accident this part would have broke while driving and caused more damage or injuries to me or my wife, the rack and pinion still needs to be replaced and is on back order until further noti... Read more
Crash
DODGE
CHALLENGER
(2019) - SUSPENSION
Apr 27, 2022
Incident date: Apr 3, 2022
the lower control arm and lower ball joint broke causing me to hit another vehicle ,plus had to be towed due to damage , highway patrol called and took a report, was inspected my insurance adjuster after the accident this part would have broke while driving and caused more damage or injuries to me or my wife, the rack and pinion still needs to be replaced and is on back order until further noti... Read more
Crash
Incident date: Feb 21, 2022
My 2012 Dodge Durango has been experiencing reaccering issues associated with the tipm and fuel pump relay. The truck will stall, hard crank or simply not crank at all; leaving me stranded sometimes. This electrical issue also affects the fog lights, front lights, brake lights and turn signals; causing them to not work; putting me in danger of a collision on the highway or city street. This tipm... Read more
Incident date: Feb 21, 2022
My 2012 Dodge Durango has been experiencing reaccering issues associated with the tipm and fuel pump relay. The truck will stall, hard crank or simply not crank at all; leaving me stranded sometimes. This electrical issue also affects the fog lights, front lights, brake lights and turn signals; causing them to not work; putting me in danger of a collision on the highway or city street. This tipm... Read more
Incident date: Feb 21, 2022
My 2012 Dodge Durango has been experiencing reaccering issues associated with the tipm and fuel pump relay. The truck will stall, hard crank or simply not crank at all; leaving me stranded sometimes. This electrical issue also affects the fog lights, front lights, brake lights and turn signals; causing them to not work; putting me in danger of a collision on the highway or city street. This tipm... Read more
Incident date: Dec 28, 2021
The contact owns a 2015 Dodge Charger. The contact stated while driving 60MPH the vehicle started shaking and going side to side. As a result, the vehicle crashed into the medium barricades and hit the front passenger and front driver sides of the vehicles and the airbags did not deploy. The contact stated that no warning lights came on and no police report was filed. The vehicle was towed to an i... Read more
Crash
Incident date: Jan 4, 2022
All four of my vehicle doors panel are coming apart leaving all the wiring getting damaged by heat and cold. They have so many complaints about this matter and these Dealerships are saying they not responsible for it. Total cost $2400
DODGE
GRAND CARAVAN
(2012) - FUEL/PROPULSION SYSTEM
Apr 25, 2022
Incident date: Feb 1, 2022
The TIPM has failed. It causes the fuel pump to randomly engage and drain the battery. It drained so low the key fob would not work and I needed a locksmith to get inside the vehicle to pop the hood. Our van has been at Lynwood Dodge since February 2022. it took over a month to diagnose and now they can not get the part. The estimate they have given me is around $2,300. That does not count two t... Read more
Incident date: Apr 25, 2022
The rear axle pinion nut came off and the rear axle locked up. Driveshaft dropped to the street, breaking the transfer case. Incident resulted in an immediate loss of control. Driver behind me saw the driveshaft fall and braked to avoid contact with my vehicle. Luckily, I was driving about 25 miles per hour and was able to come to a stop on the roadside without wrecking. I later learned that ... Read more
DODGE
GRAND CARAVAN
(2008) - SEAT BELTS
Apr 25, 2022
Incident date: Apr 22, 2022
On 4/22/22 a lady hit my van so hard and no air bags deploy. I hit my head on the steering wheel and it never came out. No air bags in my van came out. Also the seal belts didn't hold anyone into place.
Crash
6 injured
DODGE
GRAND CARAVAN
(2008) - AIR BAGS
Apr 25, 2022
Incident date: Apr 22, 2022
On 4/22/22 a lady hit my van so hard and no air bags deploy. I hit my head on the steering wheel and it never came out. No air bags in my van came out. Also the seal belts didn't hold anyone into place.
Crash
6 injured
Incident date: Apr 25, 2022
Rear subframe is badly rusted making the vehicle unsafe to drive. Don’t know how long it been like this, just noticed it while doing brake work. I’ve owned the car since 2008 and was never notified of the extended warranty.
Incident date: Apr 23, 2022
On Saturday, 04/23/2022, the Dodge Durango ran fine. I was able to back out of my driveway without incident around 12:00 PM and go to Walmart. I drove to the Sheetz gas station from Walmart and topped off the fuel tank because we wanted to take a family trip during the weekend. At 12:40 PM, I arrived back home, turned off the engine, and went inside my house to pick up my son. We entered the vehic... Read more
Incident date: Apr 23, 2022
On Saturday, 04/23/2022, the Dodge Durango ran fine. I was able to back out of my driveway without incident around 12:00 PM and go to Walmart. I drove to the Sheetz gas station from Walmart and topped off the fuel tank because we wanted to take a family trip during the weekend. At 12:40 PM, I arrived back home, turned off the engine, and went inside my house to pick up my son. We entered the vehic... Read more
Incident date: Apr 4, 2022
The headrest restraint system popped the headrest into the back of the passengers head while driving under normal conditions.
DODGE
GRAND CARAVAN
(2013) - SERVICE BRAKES
Apr 24, 2022
Incident date: Apr 23, 2022
Van will shut off without warning while driving on the freeway. Loss of power steering and brakes is a major safety issue! My wife had this happen twice now, both times in a near-miss accident on the freeway. There are no codes.
DODGE
GRAND CARAVAN
(2013) - ENGINE
Apr 24, 2022
Incident date: Apr 23, 2022
Van will shut off without warning while driving on the freeway. Loss of power steering and brakes is a major safety issue! My wife had this happen twice now, both times in a near-miss accident on the freeway. There are no codes.
DODGE
GRAND CARAVAN
(2013) - FUEL/PROPULSION SYSTEM
Apr 24, 2022
Incident date: Apr 23, 2022
Van will shut off without warning while driving on the freeway. Loss of power steering and brakes is a major safety issue! My wife had this happen twice now, both times in a near-miss accident on the freeway. There are no codes.
Incident date: Apr 22, 2022
On Friday, 04/22/2022, at 5:30 PM, I remote-started the vehicle, and let it run for 5 minutes, then my wife and I entered the vehicle. I put my foot on the brake pedal, pushed the engine start button to unlock all vehicle functions, and put my seatbelt on. I placed the vehicle in reverse. Then I released the parking brake and backed off the brake pedal. My driveway is slightly sloped downwards tow... Read more
Incident date: Apr 22, 2022
On Friday, 04/22/2022, at 5:30 PM, I remote-started the vehicle, and let it run for 5 minutes, then my wife and I entered the vehicle. I put my foot on the brake pedal, pushed the engine start button to unlock all vehicle functions, and put my seatbelt on. I placed the vehicle in reverse. Then I released the parking brake and backed off the brake pedal. My driveway is slightly sloped downwards tow... Read more
DODGE
GRAND CARAVAN
(2019) - STRUCTURE:BODY
Apr 23, 2022
Incident date: Jul 3, 2021
The passenger door interior handle cracked off on July 3, 2021. I was exiting the vehicle normally and did not use much force to try to open the door. The lack of an operational handle made it impossible for me as the passenger to open the door myself from the inside. What if there was an accident or the vehicle ended up in the water? I would not be able to exit from my side. I would be trapp... Read more
Incident date: Feb 9, 2022
WHILE TRAVELING ON INTERSTATE 90 IN WASHINGTON STATE, TRAVELING AT ABOUT 60 MPH I NOTICED A HAZE BEHIND THE TRUCK THROUGH THE PASSENGER SIDE DOOR MIRROR. AT THE TIME, THERE WERE NO INDICATIONS BY INSTRUMENTS OR WARNING LIGHTS THAT ANYTHING WAS AMISS WITH THE TRUCK. WONDERING IF IT WAS COMING FROM THE TRUCK I PULLED TO THE SHOULDER TO CHECK. AS SOON AS I STOPPED I SMELLED HOT OIL, SO SHUT OFF T... Read more
Fire
Incident date: Feb 9, 2022
WHILE TRAVELING ON INTERSTATE 90 IN WASHINGTON STATE, TRAVELING AT ABOUT 60 MPH I NOTICED A HAZE BEHIND THE TRUCK THROUGH THE PASSENGER SIDE DOOR MIRROR. AT THE TIME, THERE WERE NO INDICATIONS BY INSTRUMENTS OR WARNING LIGHTS THAT ANYTHING WAS AMISS WITH THE TRUCK. WONDERING IF IT WAS COMING FROM THE TRUCK I PULLED TO THE SHOULDER TO CHECK. AS SOON AS I STOPPED I SMELLED HOT OIL, SO SHUT OFF T... Read more
Fire
Incident date: Apr 14, 2022
BRAKES ARE FAILING CAR WILL NOT SLOW DOWN FULLY WHEN BREAKS ARE APPLIED. THIS IS A SAFETY RISK DUE TO NEEDING TO STOP A LARGE VEHICLE TO AVOID HITTING OTHER PEOPLE'S CARS OR PERSONS. THIS CAR HAS HAD THE MASTER CYLINDER REPLACED ON 4/19 AS WELL AS BRAKE FLUID REPLACED. THE ISSUE STILL STANDS WHICH LEADS ME TO BELIVE IT IS A MANUFACTURER ISSUE. NO WARNINGS OR SYMPTOMS PRIOR TO FAILURE. ISSUE BEG... Read more
Incident date: Feb 2, 2012
Engine light on, car was over a month for repair at Rairdon Dodge in Redmond, WA, paid over 5000 in repair, in the end they said can not be fixed needs a new engine. Engine light was on again after 49 miles , misfire cilinder 1, 3, 5 . And fuel pump again. Rairdon contacted Chrysler and nothing. Thanks
Incident date: Mar 1, 2022
Active headrest system popped without accident
Incident date: Jan 1, 2021
The rear end is going out fuel system is causing a misfire number six and the airbag light is on we have had more problems with it with the power steering starting it when it's cold and it rupturing the hose plus the wiring and the door front door there's wires broke supposedly fixed in 2011 but are broke again every recall if you type in 09 Dodge journey is what's going wrong with mine right now ... Read more
Incident date: Jan 1, 2021
The rear end is going out fuel system is causing a misfire number six and the airbag light is on we have had more problems with it with the power steering starting it when it's cold and it rupturing the hose plus the wiring and the door front door there's wires broke supposedly fixed in 2011 but are broke again every recall if you type in 09 Dodge journey is what's going wrong with mine right now ... Read more
Incident date: Jan 1, 2021
The rear end is going out fuel system is causing a misfire number six and the airbag light is on we have had more problems with it with the power steering starting it when it's cold and it rupturing the hose plus the wiring and the door front door there's wires broke supposedly fixed in 2011 but are broke again every recall if you type in 09 Dodge journey is what's going wrong with mine right now ... Read more
Incident date: Apr 21, 2022
For several month my brake light would illuminate when I would hit brakes. Then the ABS light and traction control light also came on. Took it to shop and said it was the electric stability control module and dodge journeys are known for this but it only recalls 2012-2015. Mine is a 2016. Pretty sure it should also be included in the recall, nevertheless they tried to charge me almost $600 to fix,... Read more
Incident date: Apr 21, 2022
For several month my brake light would illuminate when I would hit brakes. Then the ABS light and traction control light also came on. Took it to shop and said it was the electric stability control module and dodge journeys are known for this but it only recalls 2012-2015. Mine is a 2016. Pretty sure it should also be included in the recall, nevertheless they tried to charge me almost $600 to fix,... Read more
DODGE
GRAND CARAVAN
(2005) - FUEL/PROPULSION SYSTEM
Apr 21, 2022
Incident date: Apr 21, 2022
Several times in past year after filling the gas tank, shortly after driving away from gas station the engine misfires and stalls. This has been a safety hazard when merging into traffic. This problem is widely noted in forums on the internet for Chrysler minivans, for many other model years including the 2005. The best explanation being given (link follows) is that the vapor/liquid separator valv... Read more
DODGE
GRAND CARAVAN
(2005) - ENGINE
Apr 21, 2022
Incident date: Apr 21, 2022
Several times in past year after filling the gas tank, shortly after driving away from gas station the engine misfires and stalls. This has been a safety hazard when merging into traffic. This problem is widely noted in forums on the internet for Chrysler minivans, for many other model years including the 2005. The best explanation being given (link follows) is that the vapor/liquid separator valv... Read more
DODGE
CHALLENGER
(2016) - POWER TRAIN
Apr 21, 2022
Incident date: Apr 21, 2022
The drive shaft carrier bearing has disintegrated causing the drive shaft to bounce all around unsupported in the drive shaft tunnel. The carrier bearing is located in the middle of the two piece drive shaft. This could cause the drive shaft to break and fly out from under the rear of the car and smashing into the car behind and causing a serious or possible fatal accident, or if the drive shaft d... Read more
DODGE
GRAND CARAVAN
(2014) - UNKNOWN OR OTHER
Apr 21, 2022
Incident date: Apr 20, 2022
My vehicle in the middle of the night got on fire and completely burned. After a week without turning my car on . I'm out of town and my neighbors call me at 3am telling me the vehicle got on fire . The fire department arrived and turn off the fire . They said the fire started on the front inner part . No one was near my vehicle. The vehicle got on fire by it self. I lost my car completely 😫 ... Read more
Fire