Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jan 28, 2022
The contact owns a 2017 Dodge Journey. The contact stated that the air bag warning light illuminated with an audible tone while driving. The contact stated that the failure occurred approximately three times throughout the day while driving the vehicle. The contact stated that the vehicle had never been involved in a crash. The vehicle was not repaired. Neither the dealer nor the manufacturer had ... Read more
Incident date: Feb 28, 2022
The contact owns a 2005 Dodge Ram 2500. The contact stated that after starting the vehicle, the gear shifter was shifted to the selected gear, but the vehicle would not move. Additionally, the vehicle made an abnormal sound. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,0... Read more
DODGE
GRAND CARAVAN
(2013) — UNKNOWN OR OTHER
Feb 28, 2022
Incident date: Feb 21, 2022
The car completely shuts off and leaves me stranded in the middle of the street.
DODGE
GRAND CARAVAN
(2013) — ELECTRICAL SYSTEM
Feb 28, 2022
Incident date: Feb 21, 2022
The car completely shuts off and leaves me stranded in the middle of the street.
Incident date: Jan 7, 2022
The rear tailgate lights, which operate in conjunction with the tail lights, fills up with water over time. The water then shorts out the LED lights.
Incident date: Feb 12, 2022
I had a recall on the fuel heater plug and took care of the problem a few years back. I noticed today that the plug is leaking fuel and was wondering if the problem was ever fixed or if they used the same recalled parts? Do you ever recall an already recalled part? or do they ever pay for the part if I fix it myself?
Incident date: Feb 12, 2022
I had a recall on the fuel heater plug and took care of the problem a few years back. I noticed today that the plug is leaking fuel and was wondering if the problem was ever fixed or if they used the same recalled parts? Do you ever recall an already recalled part? or do they ever pay for the part if I fix it myself?
Incident date: Feb 12, 2022
I had a recall on the fuel heater plug and took care of the problem a few years back. I noticed today that the plug is leaking fuel and was wondering if the problem was ever fixed or if they used the same recalled parts? Do you ever recall an already recalled part? or do they ever pay for the part if I fix it myself?
DODGE
GRAND CARAVAN
(2014) — FUEL/PROPULSION SYSTEM
Feb 27, 2022
Incident date: Feb 22, 2022
Leaking oil from a cracked oil filter plastic cap after changing oil. Read that this is common in Dodge Grand Caravan. Don’t see why this issue has not been recalled. Hazardous incident can be a fire resulting from the oil filter that’s located at the top leaking down to the engine as well as onto the transmission. Another hazardous incident can be where the oil flies to the back where the m... Read more
Incident date: Feb 27, 2022
Driving on highway about 70 mph SUV began hesitating became worse abs light traction control light and brake lights came on. It stopped. Now vont almost every time highway driving. And also problem when refueling SUV gas spurts out. And has increased gas consumption. My dealer said there was a great Carfax only item on diagnostic was ' gascap' for replacement.
Incident date: Feb 27, 2022
Driving on highway about 70 mph SUV began hesitating became worse abs light traction control light and brake lights came on. It stopped. Now vont almost every time highway driving. And also problem when refueling SUV gas spurts out. And has increased gas consumption. My dealer said there was a great Carfax only item on diagnostic was ' gascap' for replacement.
Incident date: Feb 27, 2022
Driving on highway about 70 mph SUV began hesitating became worse abs light traction control light and brake lights came on. It stopped. Now vont almost every time highway driving. And also problem when refueling SUV gas spurts out. And has increased gas consumption. My dealer said there was a great Carfax only item on diagnostic was ' gascap' for replacement.
Incident date: Feb 27, 2022
Liftgate tail light leaking and holding water causing light failure and electrical shorts. Which cause visibility for other drivers to not see your back end at night.
Incident date: Feb 27, 2022
Liftgate tail light leaking and holding water causing light failure and electrical shorts. Which cause visibility for other drivers to not see your back end at night.
Incident date: Oct 15, 2021
2021 Dodge Durango R/T power liftgate fails to recoil when an obstruction is met before latching. The liftgate will squeeze upon object and try to latch and then it just stalls. The problem has been demonstrated over and over again at two different dodge service centers. It has been replicated by technicians in the field. FCA Corporate is aware of my complaint. The field representative said this ... Read more
Incident date: Feb 26, 2022
My Dodge Ram 2500, 2012 Hemi engine started making a ticking sound so got a tune up. The machinic changed the spark plugs and distributors around after I complained. Nothing he was able to do enable the truck to function properly. I spoke with the Dodge dealership, the spoken informed me that when Dodge merged with MERCEDE the problem persisted and to this date a fix was not provided. I spoke wit... Read more
Incident date: Feb 27, 2022
Unknown the only thing that I can tell you for sure is that struts are bad Call was like this when I bought it
Incident date: Feb 27, 2022
Unknown the only thing that I can tell you for sure is that struts are bad Call was like this when I bought it
Incident date: Feb 27, 2022
Unknown the only thing that I can tell you for sure is that struts are bad Call was like this when I bought it
DODGE
GRAND CARAVAN
(2018) — STRUCTURE:BODY
Feb 27, 2022
Incident date: Feb 20, 2022
The drivers side sliding door has stopped working and is stuck in the locked position. It won’t unlock and will not open manually. From what I can tell it’s a problem with the actuator in the door. It is available for inspection. This could endanger my passengers if I’m hit on the passenger side and my passengers can not get out. I have yet to go to the dealer since I found out it’s a ... Read more
Incident date: Feb 25, 2022
V6 3.6 L Pentastar engine has serious misfire issues, I purchased a vehicle with 150k miles on it, it had check engine light on, I brought it to a local dealer service center in Dodge Koons/Tysons VA. After $900 diagnostics it was recommended to swap the engine for a brand new one. I agreed, after a month of waiting, I received my car back with the new engine installed total bill was almost $10000... Read more
DODGE
CHALLENGER
(2016) — ELECTRICAL SYSTEM
Feb 26, 2022
Incident date: Aug 1, 2021
The wiring to the headlights are getting hot and visibly showing burn Mark's to the wiring and fuses to the headlights (not halo lights). It is causing the headlights to come on intermittently. Sometimes they come on at night and sometimes they don't. Sometimes they are off and suddenly comes on after miles of driving with my flashers. I can spell the burning sometimes. The Dodge dealership in... Read more
Incident date: Feb 19, 2022
I had my vehicle serviced for an oil change & inspection. But I also spoke with a dealership service rep regarding what I initially thought was some sort of electrical issue that has been intermittent almost since I purchased the vehicle from this dealership. Which is my radio going in and out and automatically changing the stations completely on it's on. The rep was very helpful in that she was f... Read more
Incident date: Dec 1, 2021
Driving on the highway doing about 100km per hour and the truck shut off. No noise or anything it just died, no steering etc. luckily I was able to slow down and safely get to the side of the road. Put in park and it started up again fine. A few weeks later the same thing happened while drive 60km per hour. I took it home and appears the key is able to shake loose while in the run position; if y... Read more
Incident date: Nov 1, 2021
The contact owns a 2012 Dodge Ram 1500. The contact stated that the radio was hacked. The safety features became inoperable and the vehicle attempted to crash. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 15V461000 (Equipment). The manufacturer was notified, but no further assistance was pro... Read more
Incident date: Feb 24, 2022
Water is able to leak into the rear hatch “racetrack” tail light by means of a faulty sealing system used on the tail Light across the back hatch. The water then grounds out the break and tail light function as well as numerous other electrical systems (in my case the radio and whole vehicle control system located in the dash). The seal on the light is a non serviceable item and the manufactur... Read more
Incident date: Feb 24, 2022
Water is able to leak into the rear hatch “racetrack” tail light by means of a faulty sealing system used on the tail Light across the back hatch. The water then grounds out the break and tail light function as well as numerous other electrical systems (in my case the radio and whole vehicle control system located in the dash). The seal on the light is a non serviceable item and the manufactur... Read more
Incident date: Feb 21, 2022
Car will randomly stall when parked. Car will randomly lose second through sixth gear when starting up. Issue is likely to rectify if car is restarted.
Incident date: Jan 8, 2022
My throttle body keeps going in and out which cause me to have to get an alternator replaced twice plus a crankshaft twice. Now my car is smoking which is the valve cover gasket . Also my car lights went out one at a time so my driver side lights wnt work at all in the front and the passenger side front won't work just my signal on the passenger side. Also my dashboard won't work properly it keeps... Read more
Incident date: Jan 8, 2022
My throttle body keeps going in and out which cause me to have to get an alternator replaced twice plus a crankshaft twice. Now my car is smoking which is the valve cover gasket . Also my car lights went out one at a time so my driver side lights wnt work at all in the front and the passenger side front won't work just my signal on the passenger side. Also my dashboard won't work properly it keeps... Read more
Incident date: Jan 8, 2022
My throttle body keeps going in and out which cause me to have to get an alternator replaced twice plus a crankshaft twice. Now my car is smoking which is the valve cover gasket . Also my car lights went out one at a time so my driver side lights wnt work at all in the front and the passenger side front won't work just my signal on the passenger side. Also my dashboard won't work properly it keeps... Read more
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Feb 23, 2022
Incident date: Feb 23, 2022
Actuator of passenger side sliding back door was built wrong and makes a loud buzzing noise every time doors are unlocked.
Incident date: Feb 23, 2022
When the car is parked and I engage the shifter from Park to drive the car is making a clicking and thumping sound and it’s the same when I shifted from drive to reverse
Incident date: Feb 11, 2022
The contact owned a 2019 Dodge Durango. The contact stated that while the driver was traveling at an undetermined speed a crash occurred. During the crash, the vehicle sustained severe front-end damage and was destroyed but the airbags did not deploy. No further information was available. A police report was taken at the scene and the vehicle was towed away. No injuries were reported. The local de... Read more
Crash
DODGE
GRAND CARAVAN
(2015) — UNKNOWN OR OTHER
Feb 22, 2022
Incident date: Mar 12, 2021
My van was parked in my driveway overnight and both of the headrests deployed. I am grateful I was not driving it. I couldn’t get them to close they are stuck open. When called dealer was told was not covered even though I have Mopar coverage. Since it’s so much to fix it out of pocket the safety feature is virtually useless because I can’t have it fixed.
DODGE
GRAND CARAVAN
(2015) — SEATS
Feb 22, 2022
Incident date: Mar 12, 2021
My van was parked in my driveway overnight and both of the headrests deployed. I am grateful I was not driving it. I couldn’t get them to close they are stuck open. When called dealer was told was not covered even though I have Mopar coverage. Since it’s so much to fix it out of pocket the safety feature is virtually useless because I can’t have it fixed.
Incident date: Feb 19, 2022
dodge death wobble. this death wobble started prior to my 100000mile warranty expired, but by the time i drove the truck home, it was over the milage. After a lot of bs and a fee, Dodge "fixed" my problem. ( for a while) They have refused to re-repair their bad design since. .I've spent many hours and money temporarily repairing their front end design. If i hit a bump in the road while exceeding ... Read more
Incident date: Feb 19, 2022
dodge death wobble. this death wobble started prior to my 100000mile warranty expired, but by the time i drove the truck home, it was over the milage. After a lot of bs and a fee, Dodge "fixed" my problem. ( for a while) They have refused to re-repair their bad design since. .I've spent many hours and money temporarily repairing their front end design. If i hit a bump in the road while exceeding ... Read more
DODGE
GRAND CARAVAN
(2010) — ELECTRICAL SYSTEM
Feb 22, 2022
Incident date: Feb 10, 2022
Ignition switch would not turn off completely, key could not be removed. Ignition switch in this position disables shifter, too. Can't shift gears or get out of park without lifting hood and disconnecting shift cable from transmission. Once you stop and shift to park, say to check a tire, your car is immobilized leaving you at the mercy of traffic, thieves, and vandals Changing module behind sw... Read more
DODGE
CHALLENGER
(2021) — AIR BAGS
Feb 22, 2022
Incident date: Dec 25, 2021
The contact owned a 2021 Dodge Challenger. The contact stated that while driving on the highway at approximately 55-65 MPH when the vehicle hydroplaned, as a result, the vehicle struck a guard rail head-on and spun out of control. The contact stated that the frontal air bags failed to deploy. There were no injuries sustained. A police report was not filed. The vehicle was taken to the local dealer... Read more
Crash
Incident date: Dec 16, 2021
While traveling on the highway at approx. 70mph at night the vehicle shutdown completely resulting in the loss of throttle, power steering and lights. This is an safety issue that can cause death or serious bodily harm to the driver and other drivers along a motorway as the vehicle is no longer able to be seen in low light situations and the vehicle is unable to be properly controlled due to the ... Read more
Incident date: Dec 16, 2021
While traveling on the highway at approx. 70mph at night the vehicle shutdown completely resulting in the loss of throttle, power steering and lights. This is an safety issue that can cause death or serious bodily harm to the driver and other drivers along a motorway as the vehicle is no longer able to be seen in low light situations and the vehicle is unable to be properly controlled due to the ... Read more
Incident date: Dec 16, 2021
While traveling on the highway at approx. 70mph at night the vehicle shutdown completely resulting in the loss of throttle, power steering and lights. This is an safety issue that can cause death or serious bodily harm to the driver and other drivers along a motorway as the vehicle is no longer able to be seen in low light situations and the vehicle is unable to be properly controlled due to the ... Read more
Incident date: Feb 5, 2022
In the 4 years I have owned this 2007 Dodge Ram I have had to replace the wiper motor 5 times. I was at my fathers funeral, it was snowing and I started the truck but the wipers would not turn on. The wiper motor was just replaced in late fall of last year, less than 6 months. I've only put 12,000 miles on the truck in 4 years. 102,000 miles on.
Incident date: Feb 19, 2022
Wireless ignition node and key . Cave in will not work ,can not move truck stuck in park gear
Incident date: Feb 19, 2022
Wireless ignition node and key . Cave in will not work ,can not move truck stuck in park gear
Incident date: Feb 19, 2022
Wireless ignition node and key . Cave in will not work ,can not move truck stuck in park gear
DODGE
GRAND CARAVAN
(2017) — UNKNOWN OR OTHER
Feb 21, 2022
Incident date: Feb 20, 2022
Drive side sliding door doesn't work,a safety problem if get in accident people could be trapped . Worked 2 days ago, Nothing will make it open Says need to unlock door but won't unlock, Carry my grand kids ,worry about get in crash an can't get them out .
Incident date: Feb 21, 2022
Need keyfobs reprogramed my car won't start unless I hold down on door lock and lock on keyfob at the same time and to the point where it won't start at all security light keeps coming on before starting. My car shutdown while driving in traffic. It happens a lot. Please recall these parts. I'm afraid of wrecking when breaking down in rush hour traffic? My Name is [XXX] ph number is [XXX] My add... Read more
Incident date: Feb 21, 2022
Need keyfobs reprogramed my car won't start unless I hold down on door lock and lock on keyfob at the same time and to the point where it won't start at all security light keeps coming on before starting. My car shutdown while driving in traffic. It happens a lot. Please recall these parts. I'm afraid of wrecking when breaking down in rush hour traffic? My Name is [XXX] ph number is [XXX] My add... Read more