Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Jun 23, 2022
Incident date: Jun 23, 2022
Rear passenger door is stuck in closed position. No way to override actuator to allow door to open. This is an for the rear passenger in the event they need to exit that door.
Incident date: Jun 19, 2022
Head on collision with a pole, substantial front end damage totaling the vehicle, no airbag deployment.
Crash
Incident date: Aug 21, 2021
The contact owns a 2015 Dodge Dart. The contact stated while driving at various speeds, the service transmission warning light was displayed and the vehicle would no longer drive forward. The vehicle was towed to the local service center who diagnosed that the smart drive was faulty and needed to be replaced. The smart drive was replaced but the failure persisted. The vehicle was towed back to the... Read more
DODGE
GRAND CARAVAN
(2015) - ENGINE
Jun 22, 2022
Incident date: Mar 1, 2022
- Check engine light - code: P0302 (Misfire Cylinder) - This is a converted wheelchair mini-van and I am in a wheelchair. Break-down on freeway would leave me stranded. - Apparently this #2 cylinder problem was part of a recall for 2011-13 Pentar 3.6L engines and from what I have read online the problem still persist and in 01/2022 a class action lawsuit has been filed against FCA for this exact p... Read more
DODGE
CHALLENGER
(2018) - UNKNOWN OR OTHER
Jun 22, 2022
Incident date: Jun 22, 2022
Uconnect delaminated Screen
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Jun 22, 2022
Incident date: Jun 21, 2022
Driving down the highway when steering locked up on a curve. Managed to get the car to the side of the road, but would only drive around 25 mph after that. Upon having a shop look at it they stated that the transmission pump went out. They said they can put transmission fluid in and it will drive fine for a bit, but because the pump is not working it will not work long term. An indicator light... Read more
Incident date: May 19, 2022
When filling up my gas tank occasionally fuel will spit out of my gas tank and all over my car and ground
Incident date: Mar 13, 2022
Daughter was in accident head on and loss control of car, couldn’t stop because KNEE AIR BAG deployed and wouldn’t allow her to step on brake. The car finally stopped from engine damage after about 200 yards but she almost went into oncoming traffic because she was unable to push the brake down. VERY UNSAFE
Crash
1 deaths
Incident date: Oct 15, 2021
The contact owns a 2008 Dodge Nitro. The contact stated that while entering the vehicle the horn inadvertently started blowing and windshield wipers activated independently. There were no warning lights illuminated. The vehicle was taken to the dealer and diagnosed with an unknown electrical wiring failure. The dealer replaced the battery cables; however, the failure recurred. The manufacturer was... Read more
Incident date: Oct 15, 2021
The contact owns a 2008 Dodge Nitro. The contact stated that while entering the vehicle the horn inadvertently started blowing and windshield wipers activated independently. There were no warning lights illuminated. The vehicle was taken to the dealer and diagnosed with an unknown electrical wiring failure. The dealer replaced the battery cables; however, the failure recurred. The manufacturer was... Read more
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Jun 22, 2022
Incident date: Jul 22, 2020
The contact leased a rental 2019 Dodge Grand Caravan. The contact stated that while the vehicle was turned on and the gear shifter was shifted in park (P), she exited the vehicle while her three children remained inside the vehicle. The contact stated that her son went into the driver's seat and moved the gear shifter. The vehicle then rolled away and came to a complete stop in a ditch. The air ba... Read more
Crash
3 injured
Incident date: Jun 7, 2022
Rear wheel bearing is bad after only 35,000 miles causing the speed sensor to fail which causes the cruise control to fail. The wheel bearing has also caused extreme wear on the tread of my brand new tires, and the ABS and stability/traction lights to come on in the dash display. I have researched this problem extensively and found that many Dodge Journey owners have experienced the same issues.
Incident date: Jun 7, 2022
Rear wheel bearing is bad after only 35,000 miles causing the speed sensor to fail which causes the cruise control to fail. The wheel bearing has also caused extreme wear on the tread of my brand new tires, and the ABS and stability/traction lights to come on in the dash display. I have researched this problem extensively and found that many Dodge Journey owners have experienced the same issues.
Incident date: May 10, 2022
I received notice of a recall for my vehicle, when reviewing the recall list, I noticed I have issues where all icons come on, and the radio turns channel without selection. I can no longer check the vehicle status (oil level, tire pressure, etc.). I recently completed a scheduled oil change, and the next day received notice the vehicle was due for an oil change. In the recalls listed, I am having... Read more
Incident date: May 10, 2022
I received notice of a recall for my vehicle, when reviewing the recall list, I noticed I have issues where all icons come on, and the radio turns channel without selection. I can no longer check the vehicle status (oil level, tire pressure, etc.). I recently completed a scheduled oil change, and the next day received notice the vehicle was due for an oil change. In the recalls listed, I am having... Read more
DODGE
GRAND CARAVAN
(2014) - SEATS
Jun 22, 2022
Incident date: Jun 21, 2022
My 2014 Dodge Grand Caravan has sat in my driveway for the last two days - June 20 and 21 - and when I got in the van to drive it, on the morning of June 22, I noticed that the driver-side headrest was deployed. I tried to reset it on my own but it does not appear to clip back in place because the part is damaged. The van was not struck or in an accident before I parked it on June 20 nor was it s... Read more
DODGE
GRAND CARAVAN
(2015) - ELECTRICAL SYSTEM
Jun 21, 2022
Incident date: Jun 21, 2022
Buzzing in side door when unlocking
DODGE
GRAND CARAVAN
(2015) - UNKNOWN OR OTHER
Jun 21, 2022
Incident date: Jun 21, 2022
Buzzing in side door when unlocking
Incident date: Jun 20, 2022
I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!
Incident date: Jun 20, 2022
I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!
DODGE
GRAND CARAVAN
(2013) - STEERING
Jun 21, 2022
Incident date: Jun 21, 2022
The ignition is not responding as it should. I have to turn it more and more often when I should only turn it once. My grave concern is that of my wife and grandkids. When she is driving them to and fro, the car will hesitate to start and the real problem will be when it turns off. If they are all in the car and on the highway it could be a disaster. I had new key pods made and the vendor told me ... Read more
DODGE
GRAND CARAVAN
(2013) - VEHICLE SPEED CONTROL
Jun 21, 2022
Incident date: Jun 21, 2022
The ignition is not responding as it should. I have to turn it more and more often when I should only turn it once. My grave concern is that of my wife and grandkids. When she is driving them to and fro, the car will hesitate to start and the real problem will be when it turns off. If they are all in the car and on the highway it could be a disaster. I had new key pods made and the vendor told me ... Read more
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Jun 21, 2022
Incident date: Jun 21, 2022
The ignition is not responding as it should. I have to turn it more and more often when I should only turn it once. My grave concern is that of my wife and grandkids. When she is driving them to and fro, the car will hesitate to start and the real problem will be when it turns off. If they are all in the car and on the highway it could be a disaster. I had new key pods made and the vendor told me ... Read more
DODGE
GRAND CARAVAN
(2011) - ELECTRICAL SYSTEM
Jun 21, 2022
Incident date: Jun 13, 2022
Vehicle windows intermittently would roll down on there own and car horn would beep, than vehicle intermittently would not start engine would just shut off. Vehicle, stalls when in gear and wouldn't restart. Replaced, TIPM vehicle seemed to go back into normal operation for few minutes than TIPM faulted again. I understand, NHTSA has investigated this issue with Dodge Caravan and needing to recall... Read more
Incident date: Jun 20, 2022
Blind Spot Detection says 'unavailable'. The first time this happened, it was followed by the radio & heater randomly turning off & on and all things electrical flashing off and on every few seconds. It was taken to the dealership & found the turn signal socket to show a high resistance when hot. After just over a month of everything working normally, it has now gone back to square one, startin... Read more
Incident date: Jun 20, 2022
Blind Spot Detection says 'unavailable'. The first time this happened, it was followed by the radio & heater randomly turning off & on and all things electrical flashing off and on every few seconds. It was taken to the dealership & found the turn signal socket to show a high resistance when hot. After just over a month of everything working normally, it has now gone back to square one, startin... Read more
Incident date: Jun 20, 2022
I was at a stop sign driving home from work. As I stopped at the stop sign, the front passenger side seat, headrest exploded from the backing portion of it. It sounded like a gun shot. Now I am afraid the Driver's side will eventually do the same. I am calling the Dodge Dealership that I have my vehicle service tomorrow morning.
Incident date: Jun 15, 2022
I have had my durango for about 2 years, one day I went to start it and it clicked as if battery had died. When I jumped it, it started right up. I noticed that my dash had a tire sensor light and a light saying Overhead lamp on. I turned my overhead switch and all my lights in the car turned on and then off when i turned switch.( normal) so I knew something was up. After doing some research I r... Read more
Incident date: Apr 7, 2022
Internal failure of catalytic converter and body control module
Incident date: Apr 7, 2022
Internal failure of catalytic converter and body control module
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jun 20, 2022
Incident date: Jun 20, 2022
Driver side sliding door locking mechanism will not unlock and hence the door cannot be opened from inside or outside the vehicle. Has not been diagnosed by dealer or any others. All other doors work as expected. This is true safety concern. In the event of an emergency, a person sitting adjacent to this sliding door would not be able to escape. Should absolutely be a recall. A true safety co... Read more
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Jun 20, 2022
Incident date: Dec 1, 2020
Drivers side rear door wouldn't open by using buttons on key fob, buttons in vehicle or by manually opening it. The door unable to be opened. I had to take it to the dealer.
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Jun 20, 2022
Incident date: May 2, 2022
Wireless ignition node module, sometimes won't start, stalls out when driving, brakes and steering not working correctly when stalls.
Incident date: Jun 10, 2022
My car had suddenly and without any warning broken down in the middle of the street, putting me and 2 other passengers at extremely high risk considering we were in a busy highway, which left us stuck in the car until we managed to run for safety to the side of the road. My Vehicle is a Doge Ram 2011 5.7 Liter V8 with 80K mileage. VIN# [XXX] The crash was caused by the Driveshaft completely sepa... Read more
Crash
1 injured
Incident date: Jun 10, 2022
My car had suddenly and without any warning broken down in the middle of the street, putting me and 2 other passengers at extremely high risk considering we were in a busy highway, which left us stuck in the car until we managed to run for safety to the side of the road. My Vehicle is a Doge Ram 2011 5.7 Liter V8 with 80K mileage. VIN# [XXX] The crash was caused by the Driveshaft completely sepa... Read more
Crash
1 injured
Incident date: Jun 19, 2022
Was driving 60mph when car shut off driving down the highway. Alternator failed, had to have it towed. There are recalls already for this issue, but not on my model for some reason. My friend who owns is own shop looked at it today and will fix it on 6-21-2022
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jun 19, 2022
Incident date: Jun 18, 2022
The passenger sliding door actuator is faulty and the door often gets stuck or is unable to lock/unlock.
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Jun 18, 2022
Incident date: Jun 10, 2022
Passenger sliding door won’t lock or unlock
Incident date: Jun 17, 2022
Unknown Will be driving down the road and the truck will shut off. When this happens it also affects the power steering and the power brakes. Has happened at a spotlight and I had to push it thru a busy intersection. Has happened going down the road just at random. No warning. But it does show (No Bus) when this happens but it does not trigger a code or engine light Try to start it and it w... Read more
Incident date: Jun 17, 2022
Unknown Will be driving down the road and the truck will shut off. When this happens it also affects the power steering and the power brakes. Has happened at a spotlight and I had to push it thru a busy intersection. Has happened going down the road just at random. No warning. But it does show (No Bus) when this happens but it does not trigger a code or engine light Try to start it and it w... Read more
Incident date: Jun 17, 2022
Unknown Will be driving down the road and the truck will shut off. When this happens it also affects the power steering and the power brakes. Has happened at a spotlight and I had to push it thru a busy intersection. Has happened going down the road just at random. No warning. But it does show (No Bus) when this happens but it does not trigger a code or engine light Try to start it and it w... Read more
Incident date: Jun 2, 2022
I have read there is a rear differential recall and it is not listed on the recall list. I am worried my carrier bearing will fail possible causing severe damage possibly death.
Incident date: Jun 2, 2022
I have read there is a rear differential recall and it is not listed on the recall list. I am worried my carrier bearing will fail possible causing severe damage possibly death.
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Jun 16, 2022
Incident date: Jun 8, 2022
The drivers side siding door lock has failed making the door unable to be unlocked automatically or manually. This has left the door inoperable. This is a serious safety risk which leaves a person in the back seat unable to exit the vehicle through that door in the event of an emergency. The vehicle has not yet been inspected for this issue. There was no warning indicators of the failed door lock... Read more
Incident date: Feb 1, 2022
The contact's son owns a 2013 Dodge Charger. The contact stated that the air bag warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 98,000.
DODGE
GRAND CARAVAN
(2013) - STRUCTURE:BODY:DOOR
Jun 16, 2022
Incident date: Feb 1, 2022
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while the vehicle was stationary, the driver’s side sliding door independently opened without warning. The failure continued after the contact manually closed the sliding door. As the failure persisted, the door eventually failed to open electronically or manually. Neither the dealer nor the manufacturer was notified of the fai... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Jun 15, 2022
Incident date: May 10, 2022
My Dodge Grand caravan is having ignition issues and will randomly die while driving or just sitting. It has happened on the highway going 70mph. It is very dangerous as I lose all power until I would flip the ignition off and then back on. I have looked and found the recall on other vans but it is not listed under my VIN. What do I do to get this fixed before I am in am accident.
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Jun 15, 2022
Incident date: May 10, 2022
My Dodge Grand caravan is having ignition issues and will randomly die while driving or just sitting. It has happened on the highway going 70mph. It is very dangerous as I lose all power until I would flip the ignition off and then back on. I have looked and found the recall on other vans but it is not listed under my VIN. What do I do to get this fixed before I am in am accident.
Incident date: Jun 1, 2022
Vehicle caught fire in drive way while raining seems as though the ac blower resistor caught fire
Fire
Incident date: Jun 14, 2022
I am tasked with maintaining a fleet of Dodge Charger police vehicles. I have a constant and concerning problem that needs to be addressed. On nearly all of the vehicles in service, the fuel pumps crack and leak raw fuel onto the ground, hot exhaust. aside from the toxic fumes trapped in the vehicle, this presents a MAJOR safety issue as the raw fuel could be ignited by the exhaust system. I have ... Read more