Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Sep 13, 2019
I took my vehicle into my nearest dodge dealership, which is about an hour away from where I live. I had scheduled an appt. with them over the phone in which I had to wait because they didnt have the "parts"in for the recall. This specific recall was to repair or replace the PCM, or update it if it could be. I waited for weeks, and never heard anything back from the dealer, finally I was able to ... Read more
Incident date: Sep 13, 2019
I took my vehicle into my nearest dodge dealership, which is about an hour away from where I live. I had scheduled an appt. with them over the phone in which I had to wait because they didnt have the "parts"in for the recall. This specific recall was to repair or replace the PCM, or update it if it could be. I waited for weeks, and never heard anything back from the dealer, finally I was able to ... Read more
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Jul 2, 2022
Incident date: Jun 11, 2022
Lock actuator on passenger side sliding door broke. Can not open door. This is a known problem on the Dodge Caravans. Although I have a 2017 Dodge Grand Caravan, the Dodge hotline said my vin # is not included. But yet lock actuator is broken. There has been a service advisor issued just not for my vin #.
DODGE
GRAND CARAVAN
(2017) - ENGINE
Jul 2, 2022
Incident date: Nov 1, 2021
1. The engine failed, and the engine light came on. It is available for inspection upon request. 2. It started shaking, slowing down, and it felt like it was going to stall, therefore, putting myself and others at risk. To this day, once in awhile I continue to feel it shake. 3. I've spoken to a mechanic about it, and he knew of this issue. He gave me information about it and referred me to... Read more
Incident date: Jul 2, 2022
There’s a tIck on the engine, sometimes there’s a strong smell of gasoline and idle is rough. There’s been a P0302 code. It’s already been inspected and a lot of components replaced but nothing seems to fix it. After research there’s plenty of people with this same problem apparently caused by premature rocker arms wear.
Incident date: Jun 20, 2022
Not just mine but many Durangos from 2014-2022 has a defect in which the rear light bar which has no seal gets wet and burns the led light out, this needs to be addressed and recalled asap, I also have pictures of random Durangos I’ve seen at night with the light out in the same spots.
Incident date: Feb 1, 2021
My 2014 dodge durango brake lights stay on while in park, can shift into park without pressing the break in, and can start without pressing break.
Incident date: Feb 1, 2021
My 2014 dodge durango brake lights stay on while in park, can shift into park without pressing the break in, and can start without pressing break.
Incident date: Jun 13, 2020
The contact owns a 1996 Dodge Ram 1500. The contact stated while refueling the vehicle, he noticed that fuel leaking underneath the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed, and the mechanic stated that the rollover valve needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 138,000.
Incident date: Jun 29, 2022
Intermittent disabling of the steering system resulting in multiple lights (abs, etc.) and steering locking up with the car in gear with no prior indication of an issue and no warning light or message prior to failure then today this happened along with delayed start and the power steering system fail message presented so g with the car steering locking up and the car becoming immovable while in g... Read more
Incident date: Jun 29, 2022
Intermittent disabling of the steering system resulting in multiple lights (abs, etc.) and steering locking up with the car in gear with no prior indication of an issue and no warning light or message prior to failure then today this happened along with delayed start and the power steering system fail message presented so g with the car steering locking up and the car becoming immovable while in g... Read more
Incident date: Aug 29, 2021
The contact owns a 2014 Dodge Avenger. The contact stated while driving 40 MPH, the front driver’s side seat belt buckle was unlatched independently. The contact was able to latch the seat belt buckle however, the seat belt buckle was unlatched again after several hours. The vehicle was not taken to the dealer and the manufacturer was not contacted. The contact related the failure to NHTSA Campa... Read more
Incident date: May 1, 2022
When driving you can hear transmission whining van shift ok but constantly whining put in neutral and it stops.Will take it in for diagnose.Thanks.
Incident date: Jun 29, 2022
The contact's mother owns a 2019 Dodge Durango. The contact stated that while his mother was driving 65 MPH, the rear spoiler detached from the vehicle. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 55,000.
Incident date: Jun 22, 2022
The car was in park on a hill, when I turned off the engine, it rolled down the steep hill and the brakes or emergency brake would not work. I crashed through a fence across the street and into a building. The car was totaled.
Crash
Incident date: Jun 22, 2022
The car was in park on a hill, when I turned off the engine, it rolled down the steep hill and the brakes or emergency brake would not work. I crashed through a fence across the street and into a building. The car was totaled.
Crash
Incident date: Jun 22, 2022
The car was in park on a hill, when I turned off the engine, it rolled down the steep hill and the brakes or emergency brake would not work. I crashed through a fence across the street and into a building. The car was totaled.
Crash
Incident date: Jun 1, 2022
My 2012 Dodge Ram 1500 has 67,700 miles and about 30 days ago developed a "tick" coming from the engine. After doing a google research, it appears that 2012 Dodge Ram's with the 5.7 HEMI can develop a "tick" ranging from failed manifold bolts to camshaft failure. My Ram has always been very well cared for and is a low mile vehicle for its age. I found no factory recall on this issue, so I will ... Read more
Incident date: Jun 28, 2022
After coming back from getting lunch, I pulled in the parking spot and started to park. I put the gear in park, but it was showing that the car was in neutral. I let my feet off the brake to see if it was an error, but it started moving backwards. The key would not come out of the ignition as well.
Incident date: Jun 28, 2022
Driving home the steering became very stiff hard to drive , Made it home, power steering pouring out . found out the hydraulic transfer lines had burst Only 100,000 miles on durango. Lucky i was not driving on the express way. dodge durango 2004 5.7 L v8 2wd piece of junk
Incident date: Jun 27, 2022
Passenger side head rest exploded while driving down the road. This is a huge safety issue and could have caused sever damage. Now I’m afraid the driver side will do the same thing while I’m driving down the road
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Jun 27, 2022
Incident date: Apr 1, 2022
The passenger side sliding door fails to lock leaving people and property at risk. It is available for inspection. The dealership service department indicated it is the latch system. It had been buzzing on lock prior to failing altogether, this is similar to other issues listed online so I believe the actuator may be involved as well. This appears to be a common problem related to a design flaw.
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Jun 27, 2022
Incident date: Apr 22, 2022
Issues with locking mechanisms. Makes buzzing noises.
DODGE
GRAND CARAVAN
(1998) - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Jun 27, 2022
Incident date: Jun 27, 2022
The contact owns a 1998 Dodge Grand Caravan. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist and then stalled. Additionally, the odometer failed to display the correct mileage and the speedometer failed to display the correct speed of the vehicle while the engine revved. The vehicle was not diagnosed nor repaire... Read more
DODGE
GRAND CARAVAN
(1998) - STEERING
Jun 27, 2022
Incident date: Jun 27, 2022
The contact owns a 1998 Dodge Grand Caravan. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist and then stalled. Additionally, the odometer failed to display the correct mileage and the speedometer failed to display the correct speed of the vehicle while the engine revved. The vehicle was not diagnosed nor repaire... Read more
Incident date: May 28, 2022
The contact owns a 2012 Dodge Journey. The contact stated while driving approximately 25 MPH, the vehicle started to jerk. In addition, when the brake pedal was depressed it traveled to the floorboard. There was also a failure with the electric stability control failure; in addition to the headlights, visibility was dim. There were no warning lights illuminated. The vehicle was not diagnosed or re... Read more
Incident date: May 28, 2022
The contact owns a 2012 Dodge Journey. The contact stated while driving approximately 25 MPH, the vehicle started to jerk. In addition, when the brake pedal was depressed it traveled to the floorboard. There was also a failure with the electric stability control failure; in addition to the headlights, visibility was dim. There were no warning lights illuminated. The vehicle was not diagnosed or re... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jun 27, 2022
Incident date: Jun 27, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the vehicle failed to start with message "NO FUSE" displayed. The contact stated that the vehicle was jump-started however, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as voltage B sensor low, system voltage low, and two unknown manufacturer fault codes. T... Read more
DODGE
CHALLENGER
(2012) - SUSPENSION
Jun 27, 2022
Incident date: May 1, 2021
2012 Challenger SRT8 TIPM is this issue and there is no recall for this, while it should due to being a major part of the electrical system that controls all aspects of the safety system. Also now I am being told Dodge does NOT make this part any longer....how is that possible. This IS a recall for other Dodge models, why not mine
DODGE
CHALLENGER
(2012) - ELECTRICAL SYSTEM
Jun 27, 2022
Incident date: May 1, 2021
2012 Challenger SRT8 TIPM is this issue and there is no recall for this, while it should due to being a major part of the electrical system that controls all aspects of the safety system. Also now I am being told Dodge does NOT make this part any longer....how is that possible. This IS a recall for other Dodge models, why not mine
DODGE
CHALLENGER
(2012) - SERVICE BRAKES
Jun 27, 2022
Incident date: May 1, 2021
2012 Challenger SRT8 TIPM is this issue and there is no recall for this, while it should due to being a major part of the electrical system that controls all aspects of the safety system. Also now I am being told Dodge does NOT make this part any longer....how is that possible. This IS a recall for other Dodge models, why not mine
Incident date: Jun 10, 2022
My 2002 Dodge Dakota sometime will not go into park. other times it will jump out and go into reverse. this has caused my vehicle to roll backwards and destroyed neighbors mailbox. to get it into park takes several tries. I now must use my parking brake anytime I am parked.
Crash
Incident date: Jun 10, 2022
My 2002 Dodge Dakota sometime will not go into park. other times it will jump out and go into reverse. this has caused my vehicle to roll backwards and destroyed neighbors mailbox. to get it into park takes several tries. I now must use my parking brake anytime I am parked.
Crash
Incident date: Jun 27, 2022
My passenger side airbag will not activate. It shows a passenger side airbag off
Incident date: Jun 18, 2022
2014 Dodge Journey front passenger headrest just deployed. After just starting to crank the vehicle.
Incident date: Jun 18, 2022
2014 Dodge Journey front passenger headrest just deployed. After just starting to crank the vehicle.
Incident date: Jun 26, 2022
Was parked and inside the car when the driver headrest deployed.
Incident date: Jun 26, 2015
I believe there should be a recall by Dodge on their Dodge 1500 Laramie Longhorn with the 5.7 Hemi engines. It's really the Hemi exhaust manifold that is the problem. I have this ticking noise which hundreds if not thousands of others also have. Copied from the Internet ** (Broken or loose exhaust manifold bolts (this is the most common answer). I've had my truck diagnosed and this is what ... Read more
DODGE
CHALLENGER
(2017) - STEERING
Jun 25, 2022
Incident date: Jun 17, 2022
Faulty electric rack and pinion have been such a huge problem. They are not only going bad after a few years, they are expensive to replace. And it’s common problem amongst dodge owners.
Incident date: Jun 23, 2022
I had a loss of brake lights, tail lights and right rear turn signals while driving. Peeled back the rubber boot over the wire harness on the upper left hatchback door and found 6 broken wires and 5 chaffed to bare metal. Appears that opening and closing the rear hatch over time bent the wires to the breaking point. This could have caused a rear end collision from lack of brake lights and tail lig... Read more
Incident date: Jun 2, 2022
vehicle sat idling for approximately 20 minutes and when starting to drive there was no assist to the power steering. Drove approximately 2 miles without power assist and turned off engine for 1 hour, restarted engine and power assist worked. Afraid to drive it and have power assist fail while driving
Incident date: Jun 23, 2022
I'm getting a Airbag light coming on say system malfunction.
Incident date: Jun 1, 2022
I took my car in for an engine knocking noise and was told that my motor needs to be replace. I was told that they have recalled all the other motors that were made during this time period but mine is not part of the recall. They have attempted it is a known issue with the cylinder that were put in the 2.4 L motors but will not help me in fixing the issue because they don't have my motor on recall... Read more
Incident date: Jun 1, 2022
I took my car in for an engine knocking noise and was told that my motor needs to be replace. I was told that they have recalled all the other motors that were made during this time period but mine is not part of the recall. They have attempted it is a known issue with the cylinder that were put in the 2.4 L motors but will not help me in fixing the issue because they don't have my motor on recall... Read more
Incident date: Jun 1, 2022
I took my car in for an engine knocking noise and was told that my motor needs to be replace. I was told that they have recalled all the other motors that were made during this time period but mine is not part of the recall. They have attempted it is a known issue with the cylinder that were put in the 2.4 L motors but will not help me in fixing the issue because they don't have my motor on recall... Read more
Incident date: Feb 1, 2022
The contact owns a Britax car seat, Model Name: Advocate ClickTight, Manufacture Date: August 26, 2016, installed in a 2005 Dodge Ram 2500. The contact stated that a crack on the right side of the headrest had formed without incident. The manufacturer had yet to be notified of the failure. The car seat had yet to be repaired or replaced. The purchase date of was August 2017.
Incident date: Jun 20, 2022
My headrest (AHR) Deployed while I was at a stop light. I was not rear-ended. For that to happen. I checked online, to recalls have been made in regards to it. I took it to a dodge service center, they took pictures. On the first day. Then today I had to bring it back in, so they could inspect it. They also took more photos and let me know that it had failed and a pin was broken. A small black sha... Read more
1 injured
Incident date: Jun 1, 2022
The contact owns a 2015 Dodge Durango. The contact stated while driving approximately 25 MPH, the vehicle lost motive power and stalled inadvertently. After several minutes the was vehicle restarted. The contact stated that the message to shift to park(P) was displayed; along with a message stating the vehicle was driving too fast. The vehicle was taken to the local mechanic who diagnosed the vehi... Read more
Incident date: Jun 1, 2022
The contact owns a 2015 Dodge Durango. The contact stated while driving approximately 25 MPH, the vehicle lost motive power and stalled inadvertently. After several minutes the was vehicle restarted. The contact stated that the message to shift to park(P) was displayed; along with a message stating the vehicle was driving too fast. The vehicle was taken to the local mechanic who diagnosed the vehi... Read more
Incident date: Apr 21, 2022
Radio/Nav System Change radio stations on its own. The display goes off/on by itself. The nav system suggested wrong location after an address is typed in. It makes the headlight beams goes on and off. The nav does not retain the settings anymore. I called Dodge and the nav/rad system was replaced at no cost to me. Problem resolved.