Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
JOURNEY
(2015) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Jul 11, 2022
Incident date: Jul 11, 2022
The contact owns a 2015 Dodge Journey. The contact stated that while his daughter was driving at an undisclosed speed, the speedometer was inoperable with the ABS and traction control warning lights illuminated. Additionally, the vehicle was unable to restart. The vehicle was towed to an independent mechanic who diagnosed that the wiring harness was corroded from water damage. The mechanic unhooke... Read more
Incident date: Jul 11, 2022
The contact owns a 2015 Dodge Journey. The contact stated that while his daughter was driving at an undisclosed speed, the speedometer was inoperable with the ABS and traction control warning lights illuminated. Additionally, the vehicle was unable to restart. The vehicle was towed to an independent mechanic who diagnosed that the wiring harness was corroded from water damage. The mechanic unhooke... Read more
Incident date: Jul 9, 2022
Bad gas smell in car after I fill the tank
DODGE
GRAND CARAVAN
(2014) - STRUCTURE:BODY
Jul 10, 2022
Incident date: Jul 9, 2022
Passenger sliding door cannot be opened any more. Not electronically and not manually. Not from inside - nor from outside and hence is a huge safety risk e.g. in case of fire or accident.
Incident date: Jun 28, 2022
While I was driving the car suddenly lost power steering and acceleration, the bolts broke off from the pulley and the serpentine belt came off while driving down a busy street
Incident date: Jun 28, 2022
While I was driving the car suddenly lost power steering and acceleration, the bolts broke off from the pulley and the serpentine belt came off while driving down a busy street
Incident date: Jun 28, 2022
While I was driving the car suddenly lost power steering and acceleration, the bolts broke off from the pulley and the serpentine belt came off while driving down a busy street
Incident date: Jul 10, 2022
Back of the headrest on driver and passenger seats are broke. Back of headrest popped out away from the front of the headrest. Recalls on other dodge avengers for this same issue just not my particular car.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jul 9, 2022
Incident date: Jul 9, 2022
My right side passenger door is 100 percent stuck in the lock position. We have car seats in the captains chairs and can not tend to the children properly because the door will not open. There is not even an option to open manually! We need the doors to be easily open to get the kids in a case of an emergancy
Incident date: Jun 30, 2022
The engine consumes a lot of oil and there is no warning light to inform you of this occurring. This can cause a fatality if the engine seizes, due to this consumption, on a highway.
DODGE
CHALLENGER
(2016) - ELECTRICAL SYSTEM
Jul 8, 2022
Incident date: Jul 3, 2019
My backup camera doesn’t work at all
Incident date: Jul 8, 2022
While driving in rain my car stalls and gets shaky. I had it cut off in the midst of driving which can cause harm to myself and others. The cowl doesn’t protect the components under the hood from moisture when it rain causing my vehicle not to function properly. As a result of this my engine light has displayed but goes away when it stops raining. Not a safe car to drive in the rain.
Incident date: Jul 8, 2022
While driving in rain my car stalls and gets shaky. I had it cut off in the midst of driving which can cause harm to myself and others. The cowl doesn’t protect the components under the hood from moisture when it rain causing my vehicle not to function properly. As a result of this my engine light has displayed but goes away when it stops raining. Not a safe car to drive in the rain.
DODGE
GRAND CARAVAN
(2015) - ELECTRICAL SYSTEM
Jul 8, 2022
Incident date: Jul 8, 2022
I am inquiring about the failure of my 2015 Dodge Grand Caravan Sliding Door Power Lock Actuator. My Drivers Side passenger sliding door recently became stuck, and could not be opened from the outside or inside. This is a massive safety hazard, and could possible result in death or injury. What if there was a fire or an accident and we had to get out. There is a service bulletin 23-036.21 that cov... Read more
Incident date: Jul 7, 2022
When making a right turn at approximately 5 miles per hour the front driver side suspension arm failed catastrophically causing the wheel, brake assembly, part of the suspension arm, and a small part of the frame of the vehicle to break off and roll approximately 75 feet into traffic. This also caused my break system to fail entirely. The week of the incident the Vehicle had been driven approximat... Read more
Incident date: Jul 7, 2022
When making a right turn at approximately 5 miles per hour the front driver side suspension arm failed catastrophically causing the wheel, brake assembly, part of the suspension arm, and a small part of the frame of the vehicle to break off and roll approximately 75 feet into traffic. This also caused my break system to fail entirely. The week of the incident the Vehicle had been driven approximat... Read more
Incident date: Jul 7, 2022
When making a right turn at approximately 5 miles per hour the front driver side suspension arm failed catastrophically causing the wheel, brake assembly, part of the suspension arm, and a small part of the frame of the vehicle to break off and roll approximately 75 feet into traffic. This also caused my break system to fail entirely. The week of the incident the Vehicle had been driven approximat... Read more
Incident date: Jul 7, 2022
The rear “track light” which includes the camera within the assembly collects water from a failed seal. This causes lights and electrical components to be damaged and stop working. Drivers losing function in their brake/tail lights and cameras causes dangerous situations on the road. This is a common issue in the 14’-‘20 models.
Incident date: Jul 7, 2022
The rear “track light” which includes the camera within the assembly collects water from a failed seal. This causes lights and electrical components to be damaged and stop working. Drivers losing function in their brake/tail lights and cameras causes dangerous situations on the road. This is a common issue in the 14’-‘20 models.
Incident date: Nov 23, 2020
Had to replace fuel canister and sensor. Had to redo fuel system . The evap sensor appeared while driving, engine light came on and car started driving really weird and shaking. It was freaking out did not drive right.
Incident date: Nov 23, 2020
Had to replace fuel canister and sensor. Had to redo fuel system . The evap sensor appeared while driving, engine light came on and car started driving really weird and shaking. It was freaking out did not drive right.
Incident date: Jul 7, 2022
This is the 4th time in 2 weeks that the ABS system freaked. I was driving and reached 70mph and it randomly will start slowing kick on the check engine light. Blinks and then throws on the abs warning light. This has happened in summer and the 1 time it has rained day before. The system than alerted me to start/stop engine turn off and turn back on. I did do this. This happens though WHEN I a... Read more
Incident date: Jul 7, 2022
This is the 4th time in 2 weeks that the ABS system freaked. I was driving and reached 70mph and it randomly will start slowing kick on the check engine light. Blinks and then throws on the abs warning light. This has happened in summer and the 1 time it has rained day before. The system than alerted me to start/stop engine turn off and turn back on. I did do this. This happens though WHEN I a... Read more
Incident date: Jul 7, 2022
This is the 4th time in 2 weeks that the ABS system freaked. I was driving and reached 70mph and it randomly will start slowing kick on the check engine light. Blinks and then throws on the abs warning light. This has happened in summer and the 1 time it has rained day before. The system than alerted me to start/stop engine turn off and turn back on. I did do this. This happens though WHEN I a... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Jul 7, 2022
Incident date: Mar 24, 2022
Have had issues with the 6th cylinder since we bought it. Same issues as 2015 and down. 6th cylinder piston is crumbled. 800 motors back ordered with one company and dozens back ordered with others.
DODGE
GRAND CARAVAN
(2007) - TIRES
Jul 7, 2022
Incident date: Jul 7, 2022
The contact owns a 2007 Dodge Grand Caravan equipped with Cooper Tires, Tire Line: Evolution Tour, Tire Size: 215/65/R16, DOT Number: (not available). The contact stated while driving 60 MPH, the driver’s side front tire experienced a blowout causing the steering wheel to shake. The contact was able to pull over safely and replace the tire. The failure reoccurred while driving however, the front... Read more
DODGE
CHALLENGER
(2018) - EXTERIOR LIGHTING
Jul 7, 2022
Incident date: Jan 14, 2022
The inner taillight assembly has moisture/condensation inside. I've checked with the dealer and it's not under warranty and no recalls. However, after doing some checking, it sounds like this is an ongoing problem with the Challengers. This is obviously a defect that needs to be addressed. Several people have posted that the moisture then led to their lights no working at all.
Incident date: Sep 15, 2021
2008 Dodge Caliber with approx. 135,000 miles on it. Rotted subframe and rusted crossbar. Vehicle started swerving as if driving on ice (in the summertime!). Took it to a reputable mechanic and he wouldn't even put it on a lift. He said it was too much of a risk. I understand this is common on this vehicle, it's dangerous and should be recalled! NO more Dodge vehicles for me, ever!
DODGE
GRAND CARAVAN
(2018) - STRUCTURE:BODY
Jul 7, 2022
Incident date: Jun 15, 2022
2018 Dodge Caravan (52,000 miles) Rear sliding passenger door will not open under any circumstances. Door is in locked position and cannot be opened manually from the outside or inside of vehicle. Door will not open electrically with the key fob or the overhead console button. Door actuator is frozen in the locked position. If passenger in rear seat on passenger side had to get out of vehicle in ... Read more
DODGE
GRAND CARAVAN
(2017) - AIR BAGS
Jul 7, 2022
Incident date: May 1, 2018
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 18V524000 (Electrical System) which she linked to the failure. The contact also stated that an abnormal whining sound was coming from the vehicle while ... Read more
DODGE
GRAND CARAVAN
(2017) - POWER TRAIN
Jul 7, 2022
Incident date: May 1, 2018
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 18V524000 (Electrical System) which she linked to the failure. The contact also stated that an abnormal whining sound was coming from the vehicle while ... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jul 7, 2022
Incident date: May 1, 2018
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 18V524000 (Electrical System) which she linked to the failure. The contact also stated that an abnormal whining sound was coming from the vehicle while ... Read more
Incident date: May 19, 2022
My Dodge charger has 4 codes I can't figure out and one is a is a manufacturer code that popped up and lost connection to tcm and something to do with the fuel
Incident date: May 19, 2022
My Dodge charger has 4 codes I can't figure out and one is a is a manufacturer code that popped up and lost connection to tcm and something to do with the fuel
Incident date: May 19, 2022
My Dodge charger has 4 codes I can't figure out and one is a is a manufacturer code that popped up and lost connection to tcm and something to do with the fuel
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Jul 6, 2022
Incident date: May 31, 2022
While driving, van completely shut down. This has happened twice now. No power brakes no power steering. Unable to restart. coasted to side of the road in one case and to a parking lot on another instance. It is currently at the dealer for repair for the second time. Battery replaced the first time. While engine would not start all accessories worked. Nothing found wrong. This time they pic... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Jul 6, 2022
Incident date: Jun 19, 2022
With no warning, the driver’s side sliding rear door locked and will not open either manually or remotely. Concern for safety of passengers exiting the van in an emergency
Incident date: Jun 3, 2022
My ABS traction control and brake lights are all on and im informed that the brake module control is went out . I purchased the car only 5 months prior to this happening
Incident date: May 7, 2022
Total loss of power while driving. Clock resets to noon. Gas Guage shows over filled once vehicle gets put in park and gets turned back on. No codes on the dash. Touchscreen normally red. Turns to blue for duration of vehicle trip. Then back to red next trips. Can't be duplicated by mechanic. Wierd fuel odor coming from vehicle. Steering locks up after total loss of power. No problems with not st... Read more
Incident date: Jul 3, 2022
The contact owns a 2021 Dodge Durango. The contact stated that while driving approximately 70 MPH, there was an abnormal banging sound detected. The contact became aware that the spoiler had partially detached and was dangling from the vehicle. There was no warning light illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact stated that the fail... Read more
Incident date: Apr 16, 2021
When I bought the car all brake lights were on. I took it to Landers and they diagnosed the problem as a bad ABS control module and another part connected to it. I'm unable to use cruise control and my traction control is off as well. The warning lights will occasionally go off but they are usually on. Also the manufacturer has discontinued the parts I need so I can't get them to fix the issues.
Incident date: Apr 16, 2021
When I bought the car all brake lights were on. I took it to Landers and they diagnosed the problem as a bad ABS control module and another part connected to it. I'm unable to use cruise control and my traction control is off as well. The warning lights will occasionally go off but they are usually on. Also the manufacturer has discontinued the parts I need so I can't get them to fix the issues.
Incident date: Apr 16, 2021
When I bought the car all brake lights were on. I took it to Landers and they diagnosed the problem as a bad ABS control module and another part connected to it. I'm unable to use cruise control and my traction control is off as well. The warning lights will occasionally go off but they are usually on. Also the manufacturer has discontinued the parts I need so I can't get them to fix the issues.
Incident date: May 23, 2022
The drive shaft on my Charger started to make a clicking noise. At 56,694 miles I had to replace the drive shaft at an independent garage because the Dodge dealer could not see my car for 3 weeks. The drive shaft is at the garage and available for inspection. I called Dodge for any compensation, and they said they would not provide any.
Incident date: Jan 26, 2022
One day the airbag light started cutting on and off and then the horn started blowing randomly without being touched or even without even being in the vehicle with the car turned off. Took it to a mechanic and they have no clue what’s wrong.
Incident date: Jan 26, 2022
One day the airbag light started cutting on and off and then the horn started blowing randomly without being touched or even without even being in the vehicle with the car turned off. Took it to a mechanic and they have no clue what’s wrong.
Incident date: Sep 13, 2019
I took my vehicle into my nearest dodge dealership, which is about an hour away from where I live. I had scheduled an appt. with them over the phone in which I had to wait because they didnt have the "parts"in for the recall. This specific recall was to repair or replace the PCM, or update it if it could be. I waited for weeks, and never heard anything back from the dealer, finally I was able to ... Read more