Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Oct 1, 2020
The contact owns a 2005 Dodge Ram. The contact stated while driving 65 MPH and slowing down, the vehicle started vibrating. The vehicle was diagnosed by a certified mechanic that stated that the rear axle pinion differential needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage was 175,000.
Incident date: Jul 20, 2022
When car is put in park, the key is unable to be taken out of the ignition and the car remains on. Ongoing issue. Was told the previous recall (something with cable bushing) would fix the issue. It did not.
Incident date: Jun 28, 2022
Fule Pump continues running even when vehicle is turned off, leaking fuel, fire hazard, cruise control not functioning properly due to the issue,
Incident date: Jun 28, 2022
Fule Pump continues running even when vehicle is turned off, leaking fuel, fire hazard, cruise control not functioning properly due to the issue,
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Jul 19, 2022
Incident date: Jul 19, 2022
I was in line at a fast food drive thru when a strange noise began coming from under my hood. When I went to drive forward, the engine revved but the vehicle didn’t move at first. It finally jerked into gear and I proceeded to exit the line and to a stop sign before driving onto the main road. I had no problem taking off from the stop sign but as I was accelerating on the main road, I got up t... Read more
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Jul 19, 2022
Incident date: Jul 4, 2022
I'VE NOTICED SEVERAL OTHER COMPLAINTS ABOUT THE SLIDING DOOR LOCK ACTUATOR FAILING, MAKING IT IMPOSSIBLE TO OPEN DOOR. MINE HASNT FAILED COMPLETELY YET, ALTHOUGH THE GEARS ARE MAKING A LOUD BUZZING.JUST REPORTING.
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jul 19, 2022
Incident date: Jul 4, 2022
I'VE NOTICED SEVERAL OTHER COMPLAINTS ABOUT THE SLIDING DOOR LOCK ACTUATOR FAILING, MAKING IT IMPOSSIBLE TO OPEN DOOR. MINE HASNT FAILED COMPLETELY YET, ALTHOUGH THE GEARS ARE MAKING A LOUD BUZZING.JUST REPORTING.
DODGE
GRAND CARAVAN
(2017) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Jul 18, 2022
Incident date: Jul 18, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving approximately 55 MPH and attempting to accelerate to overtake another vehicle, the vehicle accelerated abruptly. The contact depressed the brake pedal but the vehicle continued to accelerate independently. The contact stated that the cruise control light fluctuated on and off. There was smoke detected coming from the bra... Read more
Incident date: Jul 22, 2021
I have taken it twice to the dealership. There is an issue with the rpm and i receive several light on my dash. The most dangerous is when I try to speed the RPM goes so high and it stops driving. They told me it had something to do with the recall but the recall has expired so now i have to fix it.
Incident date: Jul 22, 2021
I have taken it twice to the dealership. There is an issue with the rpm and i receive several light on my dash. The most dangerous is when I try to speed the RPM goes so high and it stops driving. They told me it had something to do with the recall but the recall has expired so now i have to fix it.
Incident date: Jul 22, 2021
I have taken it twice to the dealership. There is an issue with the rpm and i receive several light on my dash. The most dangerous is when I try to speed the RPM goes so high and it stops driving. They told me it had something to do with the recall but the recall has expired so now i have to fix it.
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Jul 18, 2022
Incident date: Jul 12, 2022
On several occasions, the right sliding door on the van would not open either manually or electronically. I tried unlocking all doors, pushing buttons on key fob and inside the vehicle, and pulling on the interior and exterior door handles. The door would be stuck. On one occasion, the left sliding door opened on its own when the vehicle was locked and unattended.
Incident date: Jul 17, 2022
The touch screen will intermittently ask me if I want to change the clock settings and beep. It will keep beeping until I select the X on the touchscreen. Then when I touch the X the same message will pop up again and the beeping will continue. It will continue doing this until I shut the car off and then may or may not be present again when I start the car back up. It is random when this issue st... Read more
Incident date: Jul 16, 2022
The car has a defect on the construction or installation of ridge coolant lines making them very susceptible to failure. Countless reports online of coolant leaks that were not easily recognizable and requires extensive maintenance to correct. My car will requires the transmission to be completely removed and drop to be able to fix a coolant leak.
DODGE
GRAND CARAVAN
(2013) - SEATS
Jul 18, 2022
Incident date: Jul 10, 2022
Unknown. Went to grab something in the passenger front seat and had my hand on the headrest and it popped open and won’t close back up because the plastic brackets holding metal pole broke. My wrist hurt from the force.
Incident date: May 31, 2022
The back axel on the driver side snapped while going 75 down the highway. Causing major damage and totally the car.
Crash
1 injured
Incident date: May 31, 2022
The back axel on the driver side snapped while going 75 down the highway. Causing major damage and totally the car.
Crash
1 injured
Incident date: Jul 14, 2022
2008 Dodge Avenger Suspension Steering Crossmember K Frame 04094C Front, Suspension has rusted apart and is causing steering issues. Tire is coming loose from drive terrain causing wheel to hit frame while turning.
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Jul 17, 2022
Incident date: Jun 20, 2022
Both sliding door locks have stopped working. Drivers side door is stuck in the locked position. Passenger can be locked/unlocked manually. I see online that years 2013-2017 are trying to get a recall and I’d like 2012 to be included
Incident date: Jul 14, 2022
Headrest deployed while driving
Incident date: Jul 17, 2022
I GOT THIS CAR MAY 13 2019 EVERY SINCE I HAD THIS CAR THE WIPER STOP WORKING WHEN IAM DRIVEING IN RAIN AND SNOW. I TOOK THIS CAR BACK TO DEALERSHIP IN 2019 2020 AND 2021 AND THEY SEND ME HOME AND SAY THERE NOTHING WRONG WITH THE WIPER. NOW IT 7/2022 IT RAIN AND THE WIPER STOP AGAIN WE COULD GOTTEN KILL ON HIGHWAY FROM COLUMBUS GOING BACK TO SPITZER MOTER TOMORROW FOR THE 4TH TIME
Incident date: May 11, 2022
Had taken my vehicle in for the recall they said it was fine , after wards two months later my front right break locked up. But now my rear end that was supposed to been fixed from recall vut now it is making loud noise
Incident date: May 11, 2022
Had taken my vehicle in for the recall they said it was fine , after wards two months later my front right break locked up. But now my rear end that was supposed to been fixed from recall vut now it is making loud noise
Incident date: May 11, 2022
Had taken my vehicle in for the recall they said it was fine , after wards two months later my front right break locked up. But now my rear end that was supposed to been fixed from recall vut now it is making loud noise
Incident date: Jul 8, 2022
There should be a recall on the problem I have had the same problem how can you guys cover the pump but not the electrical the most important part of the problem so stupid
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Jul 16, 2022
Incident date: Jul 14, 2022
The TIPM has a built in fuel relay switch which fails sometimes won't allow vehicle to start other times it and stall while driving twice in one trip my vehicle stalled on the highway loss of all power and engine completely shuts off with no power steering or brake assist very scary and wreckless was very fortunate to have avoid multiple accidents the is already a recall associated with this issue... Read more
DODGE
GRAND CARAVAN
(2012) - ENGINE
Jul 16, 2022
Incident date: Jul 14, 2022
The TIPM has a built in fuel relay switch which fails sometimes won't allow vehicle to start other times it and stall while driving twice in one trip my vehicle stalled on the highway loss of all power and engine completely shuts off with no power steering or brake assist very scary and wreckless was very fortunate to have avoid multiple accidents the is already a recall associated with this issue... Read more
DODGE
GRAND CARAVAN
(2012) - FUEL/PROPULSION SYSTEM
Jul 16, 2022
Incident date: Jul 14, 2022
The TIPM has a built in fuel relay switch which fails sometimes won't allow vehicle to start other times it and stall while driving twice in one trip my vehicle stalled on the highway loss of all power and engine completely shuts off with no power steering or brake assist very scary and wreckless was very fortunate to have avoid multiple accidents the is already a recall associated with this issue... Read more
Incident date: Jul 13, 2022
Driving on the freeway and the throttle sticks to the floor then releases about half way than stuck back to the floor.could have caused a bad accident.this need to be investigated before someone gets killed if they haven’t already.
Incident date: Jul 13, 2022
Unknown , I was driving down the road at 50 mph and my battery light came on then I lost my a/c my lights started flickering and I then lost power steering and brakes I had to use my emergency brake to slow down then all of my check engine and brake failure lights were flickering and my fuse box on top of my battery caught fire and was smoking and my car then shut off I could have crashed and or ... Read more
Fire
Incident date: Jul 13, 2022
Unknown , I was driving down the road at 50 mph and my battery light came on then I lost my a/c my lights started flickering and I then lost power steering and brakes I had to use my emergency brake to slow down then all of my check engine and brake failure lights were flickering and my fuse box on top of my battery caught fire and was smoking and my car then shut off I could have crashed and or ... Read more
Fire
Incident date: Jul 13, 2022
Unknown , I was driving down the road at 50 mph and my battery light came on then I lost my a/c my lights started flickering and I then lost power steering and brakes I had to use my emergency brake to slow down then all of my check engine and brake failure lights were flickering and my fuse box on top of my battery caught fire and was smoking and my car then shut off I could have crashed and or ... Read more
Fire
DODGE
GRAND CARAVAN
(2014) - POWER TRAIN
Jul 15, 2022
Incident date: Jan 1, 2022
Check engine light keeps going on. Code reads for a cyclinder 6 misfire. Took vehicle to two car repair shops and both determined cyclinder 6 is unresponsive and stated this is a common issue with the 3.6 engines. Mechanic replaced spark plug, coil and did pressure testing to rule out injector issues.
DODGE
GRAND CARAVAN
(2014) - FUEL/PROPULSION SYSTEM
Jul 15, 2022
Incident date: Jan 1, 2022
Check engine light keeps going on. Code reads for a cyclinder 6 misfire. Took vehicle to two car repair shops and both determined cyclinder 6 is unresponsive and stated this is a common issue with the 3.6 engines. Mechanic replaced spark plug, coil and did pressure testing to rule out injector issues.
DODGE
GRAND CARAVAN
(2014) - ENGINE
Jul 15, 2022
Incident date: Jan 1, 2022
Check engine light keeps going on. Code reads for a cyclinder 6 misfire. Took vehicle to two car repair shops and both determined cyclinder 6 is unresponsive and stated this is a common issue with the 3.6 engines. Mechanic replaced spark plug, coil and did pressure testing to rule out injector issues.
Incident date: Jul 5, 2022
My wiring harness needs replaced. 3 of my 4 windows would only work sometimes. I was told there was a loose connection but when those wires were held together it got extremely hot very fast, and not to even attempt to use the windows because it could cause a fire. So I took my car to the dealership and they confirmed it is the wiring harness that needs replaced. So a new part has been ordered and ... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jul 15, 2022
Incident date: Jul 14, 2022
Component: Front Drivers Window Regulator Safety: Window popped and fell straight down while driving. Me, and my children where put at risk of it breaking and glass flying everywhere. It has happened not only once to me but twice, in my other Van of the same style different make (Chrysler Town & Country). No warning ligts or anything.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jul 15, 2022
Incident date: Jul 15, 2022
Driver side passenger sliding door is stuck in locked position and will not open manually or electronically. This poses severe safety risk in the event that passenger needs to exit vehicle quickly.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jul 15, 2022
Incident date: Jul 15, 2022
Driver side passenger sliding door is stuck in locked position and will not open manually or electronically. This poses severe safety risk in the event that passenger needs to exit vehicle quickly.
Incident date: Jul 8, 2022
While driving Check engine Light appeared and shortly after vehicle stopped accelerating and steering wheel went stiff and Luckly I was near a stop Light where I could turn into a store. Vehicle would not let me turn it off or change gear. Had I been on the highway It would have caused a major accident. After a few minutes, the vehicle let me change gears and turn it off. Drove to a mechanic and ... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jul 13, 2022
Incident date: Jul 13, 2022
When van is unlocked door actuator buzzes and doesn’t always unlock
Incident date: Apr 1, 2022
ABS Wiring had a recall and replaced but the ABS Module is now out Air Bag had a recall but now the air bag clock spring is out Fuel Pump had an extended warranty but is now out and fuel pump needs replaced Crank shaft main bearing seal needs rplaced for an oil leak but other parts have been replaced for an oil leak within the past month
Incident date: Apr 1, 2022
ABS Wiring had a recall and replaced but the ABS Module is now out Air Bag had a recall but now the air bag clock spring is out Fuel Pump had an extended warranty but is now out and fuel pump needs replaced Crank shaft main bearing seal needs rplaced for an oil leak but other parts have been replaced for an oil leak within the past month
Incident date: Apr 1, 2022
ABS Wiring had a recall and replaced but the ABS Module is now out Air Bag had a recall but now the air bag clock spring is out Fuel Pump had an extended warranty but is now out and fuel pump needs replaced Crank shaft main bearing seal needs rplaced for an oil leak but other parts have been replaced for an oil leak within the past month
DODGE
GRAND CARAVAN
(2009) - POWER TRAIN
Jul 13, 2022
Incident date: Jul 11, 2022
Parked vehicle and put gear in park.Vehicle rolled down hill through chain link fence and did front end damage. No person was inside vehicle at time it rolled off.
Crash
Incident date: Jul 12, 2022
The screen in my 2018 charger is melting. At first it just started to delaminate, a very common issue I wasn’t worried about. But now the screen becomes very hot to the touch, to the point where you wouldn’t want to keep your hand on it very long. Just recently and why I’m making this report is because there are now what appear to be visible drips inside the screen that look as though someth... Read more
Incident date: Jun 28, 2022
The contact owns a 2014 Dodge Journey. The contact stated upon starting the vehicle, the brake pedal was depressed but failed to move downward and remained seized. The contact stated that the ABS warning light was illuminated. The contact was unable to restart the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not... Read more
Incident date: Jun 28, 2022
The contact owns a 2014 Dodge Journey. The contact stated upon starting the vehicle, the brake pedal was depressed but failed to move downward and remained seized. The contact stated that the ABS warning light was illuminated. The contact was unable to restart the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not... Read more
DODGE
SPRINTER 2500
(2008) - AIR BAGS
Jul 11, 2022
Incident date: Jul 11, 2022
2008 DODGE SPRINTER. CONSUMER WRITES IN REGARD TO PASSENGER SIDE AIRBAG SAFETY RECALL. THE COMSUMER STATED THE AIRBAG RECALL WAS COMPLETED, BUT IS STILL RECEIVING RECALL NOTICES.
Incident date: Jul 11, 2022
The contact owns a 2015 Dodge Journey. The contact stated that while his daughter was driving at an undisclosed speed, the speedometer was inoperable with the ABS and traction control warning lights illuminated. Additionally, the vehicle was unable to restart. The vehicle was towed to an independent mechanic who diagnosed that the wiring harness was corroded from water damage. The mechanic unhooke... Read more