Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2013) - UNKNOWN OR OTHER
Jul 27, 2022
Incident date: Jul 25, 2022
Over the time we have owned this vehicle the sliding side doors have stopped working & then started. Recently both doors lost power completely . I have read that this is a very common problem with these Vans but the doors when power is lost can not be opened at all from the inside making the passengers crawl out the windows, front doors, or back hatch. If this were a fire, wreck, or emergency this... Read more
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Jul 27, 2022
Incident date: Jul 25, 2022
Over the time we have owned this vehicle the sliding side doors have stopped working & then started. Recently both doors lost power completely . I have read that this is a very common problem with these Vans but the doors when power is lost can not be opened at all from the inside making the passengers crawl out the windows, front doors, or back hatch. If this were a fire, wreck, or emergency this... Read more
Incident date: Jul 12, 2022
Car stalls while driving
Incident date: Jul 22, 2022
SUV was parked not and overnight my passenger seat headrest "active head restraint" activated and opened up. I contacted Dodge/Chrysler Headquaters and they stated a recall was found for this safety feature but my vehicle VIN was not part of the recall. I should not be responsible for repairs. I know first hand how important safety features are needed on vehicle and how they save lives when workin... Read more
Incident date: Apr 20, 2022
The contact owns a 2012 Ram 3500. The contact stated while driving 60 MPH, there was an abnormally roaring sound coming from the vehicle. The contact stated that while slowing down, the rear wheels detached from the wheel studs with the lug nuts. The vehicle was towed to the dealer and the contact was informed that the lug nuts were torqued too tight on the studs. The contact referenced NHTSA Camp... Read more
Incident date: Jul 17, 2022
The low beam left front headlight keeps going out every few months. It burns out and when I replace the bulb the harness looks hot and frayed. I keep loosing visibility while driving at night. Dodge stated I need a new headlamp harness. There are no warning lights present.
Incident date: Jul 17, 2022
The low beam left front headlight keeps going out every few months. It burns out and when I replace the bulb the harness looks hot and frayed. I keep loosing visibility while driving at night. Dodge stated I need a new headlamp harness. There are no warning lights present.
Incident date: Jul 26, 2022
STARTED TODAY - THE CAR NO LONGER WILL TURN OFF. THE CAR JUST DINGS AND DOES NOT STOP. YOU CAN NOT TURN OFF IT WON'T DO IT. CLAIMS ITS NOT IN PARK AND STAYS RUNNING.
Incident date: Jul 26, 2022
STARTED TODAY - THE CAR NO LONGER WILL TURN OFF. THE CAR JUST DINGS AND DOES NOT STOP. YOU CAN NOT TURN OFF IT WON'T DO IT. CLAIMS ITS NOT IN PARK AND STAYS RUNNING.
Incident date: Jul 26, 2022
Vehicle would not start and the engine light was on. Upon inspection at dealer, the ABS module was offline due to water intrusion into the connector which caused corrosion on both abs module and wiring harness connector. There is a recall for this issue on about 276,000 Dodge Journeys. We were denied compensation since our vin was not on recall list. We were required to pay $3982.69 to fix wha... Read more
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Jul 26, 2022
Incident date: Jul 25, 2022
My Dodge Grand caravan is having ignition issues and will randomly turn off while driving or just parked/sitting.
Incident date: Jul 25, 2022
Throwing codes of of lost communication of body control module and cylinder 3 misfire.
Incident date: Jul 25, 2022
Throwing codes of of lost communication of body control module and cylinder 3 misfire.
Incident date: Jul 25, 2022
Throwing codes of of lost communication of body control module and cylinder 3 misfire.
Incident date: Feb 4, 2019
The contact owns a 2017 Dodge Charger. The contact stated while driving 45 MPH, the vehicle independently accelerated at a high speed. The contact shifted into neutral(N) to slow the forward momentum of the vehicle. The vehicle decelerated, stopped, and was towed to the dealer however, no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed ... Read more
Incident date: Jul 25, 2022
This is occurring frequent the system freaked abs system came on doing 38 miles an hour. Than system freaked out and brake light came on empty tank showed. Check engine than for 2 miles horn Blasted on its own . After the temperature gauge stopped working and now it continues to state it’s not in park when it is .
Incident date: Jul 25, 2022
This is occurring frequent the system freaked abs system came on doing 38 miles an hour. Than system freaked out and brake light came on empty tank showed. Check engine than for 2 miles horn Blasted on its own . After the temperature gauge stopped working and now it continues to state it’s not in park when it is .
Incident date: Jul 25, 2022
headrest activated while the vehicle is parked in my garage.
Incident date: Jul 23, 2022
The transmission began slipping on Saturday, July 23, 2022 with 120,000 miles on the odometer. The car was driving normally then suddenly went into neutral causing it to slow down and back up traffic until I manually changed to a lower gear. The car was also doing this change to neutral on its own while I was trying to park the car and then when I went back to my car to pull out of the parking spa... Read more
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Jul 25, 2022
Incident date: Apr 1, 2022
Around February 2022 the passenger side sliding door on our 2018 Dodge Caravan began making a buzzing noise when we locked and unlocked the door. It made this buzzing noise for a few months, until eventually it made no sound at all and was stuck in the lock position. We were not able to get it out of the lock position and cannot open the door. This is problematic because this is the side of the ... Read more
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Jul 25, 2022
Incident date: Jul 25, 2022
2013 Dodge Grand Caravan, without warning vehicle shuts off. Has been happening since new in 2014. Driving straight down highway, turning street corners, crossing railroad tracks, it has happened in a number of scenarios. Power loss effects steering and braking and has caused dangerous situations on multiple occasions. There are no MIL codes or faults to be found. The vehicle acts as if it was sim... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Jul 25, 2022
Incident date: Jul 19, 2022
Sliding drivers side door will not open. Does not unlock, lock, latch and buttons do nothing. Door is stuck in closed position. Very unsafe! This vehicle is used for a handicap adult.
Incident date: Apr 2, 2022
Car will shut off and or stall after filling up.
Incident date: Jul 6, 2022
I PURCHASED THIS CAR IN 2020 THROUGH JD BYRIDER OF JANESVILLE WI, I AM MAKING PAYMENTS CURRENTLY. IN FEBRUARY OF 2022 MY BATTERY LIGHT KEPT COMING ON AND THE RADIO WOULDN'T WORK. I CALLED MY DEALERSHIP AND DUE TO HAVING A 30,000 MILE WARRANTY I TOOK IT IN, AND THEY TOLD ME IT WAS MY BATTERY SO AS FAR AS I WAS TOLD THEY REPLACED WITH A NEW ONE. IT WAS FINE WITH NO ISSUES UP UNTIL A MONTH AGO, MY BA... Read more
Incident date: Jul 9, 2020
MY NAME IS [XXX] I PURCHASED MY 2004 1500 Dodge Ram7 yrs. ago From A Private Owner Not knowing it was a Lemon Due To Transmission Problem That’s Why I’M Unable To Drive It To Get The Airbag Fix Of The Recall I Read On Line Today That The Main Problem Is A Defective TORQUE CONVERTERS THAT ARE NOT FUNCTION PROPERLY CAUSED BY SHIFTING WHICH ITS THE PROBLEM WE ARE HAVING I SAW IT WAS POSTED ON LI... Read more
DODGE
GRAND CARAVAN
(2017) - POWER TRAIN
Jul 24, 2022
Incident date: Jul 23, 2022
I came to a stop sign and my 2017 Dodge Grand Caravan was making a whining noise. When I pressed the gas the van hesitated to go then it jumped . It kept skipping . Then-it accelerated while I was driving. I came to a four way stop and when it was my turn to go my van hesitated before it would go.
Incident date: Apr 1, 2022
When turning on vehicle the lightning stalls to come on properly. The dash board and radio is completely off even when vehicle has started. Speedometer does not have an accurate reading of how many miles per hour I'm truly going in which I don't feel safe due to the fact that I'm more likely to get pulled over for speeding or not driving fast enough while on the road. No one has inspected the veh... Read more
Incident date: Apr 1, 2022
When turning on vehicle the lightning stalls to come on properly. The dash board and radio is completely off even when vehicle has started. Speedometer does not have an accurate reading of how many miles per hour I'm truly going in which I don't feel safe due to the fact that I'm more likely to get pulled over for speeding or not driving fast enough while on the road. No one has inspected the veh... Read more
Incident date: Apr 1, 2022
When turning on vehicle the lightning stalls to come on properly. The dash board and radio is completely off even when vehicle has started. Speedometer does not have an accurate reading of how many miles per hour I'm truly going in which I don't feel safe due to the fact that I'm more likely to get pulled over for speeding or not driving fast enough while on the road. No one has inspected the veh... Read more
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Jul 24, 2022
Incident date: Apr 4, 2022
The passenger side automatic sliding door has stopped working. Can’t open it manually either. The door is stuck in a closed position and can’t even unlock the door. This is a safety issue due to in an emergency we can get out of the vehicle using that door.
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jul 24, 2022
Incident date: Apr 4, 2022
The passenger side automatic sliding door has stopped working. Can’t open it manually either. The door is stuck in a closed position and can’t even unlock the door. This is a safety issue due to in an emergency we can get out of the vehicle using that door.
Incident date: Jul 22, 2022
Noticed the vehicle was making creaking and grinding sounds from the rear suspension. This forcing the car to struggle to reverse. Noticed a large portion of the rear suspension/subframe was rusted and was cracking.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jul 24, 2022
Incident date: Jul 10, 2022
An electrical failure creates a buzzing sound when unlocking the car doors this has also led to failure of the back sliding door behind the driver seat to open.
DODGE
GRAND CARAVAN
(2012) - ENGINE
Jul 24, 2022
Incident date: May 18, 2022
My mechanic let me know of a commercial recall on my engine for the coolant system. However, the same engine in my car is not recalled for private sale engine. He said that my engine should have been recalled due to the information he downloaded and I should contact you because it needs to be replaced. But they did not recall the private vehicle engine, only the commercial.
Incident date: Jul 23, 2022
Vehicle security light blinking. Car shutting off after starting. The wireless module does not recognize the key. Can’t drive vehicle
Incident date: Jul 23, 2022
The clutch pedal stuck to the floor making it difficult to get the vehicle out of gear and stranding the car.
Incident date: Jul 22, 2022
While driving the Vehicle at 9:30pm on 7/22/22 the vehicle suddenly accelerated on its own at a very fast rate after I sped up to yield over into another lane coming off the highway. There was luckily no vehicles ahead of me and I was on a straight away or else I would’ve hit someone. I pressed the brakes down but they wouldn’t bring the vehicle to a stop. I placed the transmission in neutral... Read more
Incident date: Jul 22, 2022
While driving the Vehicle at 9:30pm on 7/22/22 the vehicle suddenly accelerated on its own at a very fast rate after I sped up to yield over into another lane coming off the highway. There was luckily no vehicles ahead of me and I was on a straight away or else I would’ve hit someone. I pressed the brakes down but they wouldn’t bring the vehicle to a stop. I placed the transmission in neutral... Read more
Incident date: Jul 22, 2022
Wire harness in the door, keeps damaging wires. Have had to replace mulitple times. It is a fire hazard
DODGE
CHALLENGER
(2010) - POWER TRAIN
Jul 22, 2022
Incident date: Mar 14, 2022
The clutch stick broke while driving and putting it on gear.
DODGE
GRAND CARAVAN
(2015) - STRUCTURE:BODY
Jul 21, 2022
Incident date: Jul 7, 2022
Both rear passenger doors will not unlock or open.
Incident date: Nov 1, 2021
Having to jump vehicle every morning something draining battery Ive replaced battery 3 times
Incident date: Nov 1, 2021
Having to jump vehicle every morning something draining battery Ive replaced battery 3 times
Incident date: Jul 18, 2022
When driving over some overpasses on highways the "bump" causes the whole front end to shake and makes steering very hard to maintain. I have heard this called "the Dodge death wobble" and has been reported by many other Dodge Ram owners. I have had all of the ball joints and tie rod replaced. This is a highly disturbing occurrence when traveling at a speed of 65-70 mpr on a highway. This has ... Read more
Incident date: Jul 18, 2022
When driving over some overpasses on highways the "bump" causes the whole front end to shake and makes steering very hard to maintain. I have heard this called "the Dodge death wobble" and has been reported by many other Dodge Ram owners. I have had all of the ball joints and tie rod replaced. This is a highly disturbing occurrence when traveling at a speed of 65-70 mpr on a highway. This has ... Read more
Incident date: Jul 19, 2022
The contact owns a 2015 Dodge Durango. The contacts stated while driving at 40 MPH, the front driver’s side headrest was deployed inadvertently. There was no warning light illuminated. The contact sustained pain in the neck and a headache. The contact did not seek medical assistance. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall associa... Read more
1 injured
Incident date: Apr 15, 2022
The TIPM (Total Integrated Power Module) is causing electrical system failures (e.g., wipers, power locks, cruise control, etc.). Many of the affected systems are convenience issues, but the wipers and cruise control can negatively impact safe driving. Additionally the car will randomly start shaking and lose velocity while driving due to missed cylinder firings my mechanic attributes to the faili... Read more
Incident date: Jul 20, 2022
I was getting into leave my car and three lights came up. The traction light, ABS, and my Brake light. It rained really hard yesterday and now I have all three lights on my dash. Supposedly the recall is no more and I have to pay out of pocket. I just bought this car back in May of 2022. I should not be held responsible for paying out of pocket for this recall. I need help getting this fixed.
Incident date: Jul 20, 2022
I was getting into leave my car and three lights came up. The traction light, ABS, and my Brake light. It rained really hard yesterday and now I have all three lights on my dash. Supposedly the recall is no more and I have to pay out of pocket. I just bought this car back in May of 2022. I should not be held responsible for paying out of pocket for this recall. I need help getting this fixed.